Well, I'm now going into the 5th month of a trailer build for a 17 foot Basstracker. I was quoted 8-10 weeks. At week #9 I was told to bring the old boat/trailer in for fitting and it should be done in 2-3 weeks. I waited 4 weeks with no word. I got concerned for my uncovered boat being exposed for a month, so took a 45 minute drive to the facility to cover my boat. It had never even been moved. I was told they "forgot the boat was there". The manager promised he would expedite my project and have it done in 2-3 weeks (again). 4 weeks later and no word. Now I'm told the paint shop is closed due to illness. So, if you need a 17 foot, single axle trailer and have an extra 5 months or so, these are your guys! SO #03502 Update 8/9/23... I was contacted by Pacific Trailers and they were concerned about my situation. They not only expedited my project, but made some good faith provisions to my contract to make things worth while. In the end I will say they make a really solid, heavy duty trailer. It works great and looks great too. Sometimes S*#T happens and it just so happens it was my turn. Both Luis and Jeff were fair and kind when all was said and done. read more

I called here 2 times and was transferred to someone else's voicemail. I left messages both times but never received a return call. I decided to give them one more chance and sent them an email describing what I wanted, which was a new trailer with brakes for a 17' foot. Again, no response! I don't understand how anyone can run a business like this. read more

Luis and the team were and are tremendous. They went out of their way to ensure my trailer was serviced properly in a timely manner even though Pacific Boat Trailers was extremely busy. Luis took the extra time to understand the condition of the trailer and rectified the issue above and beyond. Their customer service was not a fluke. After the repair was completed I experienced another issue unrelated to Pacific Boat Trailers, but again the problem was taken care of immediately. If you need service, parts, and or advice, go see Pacific Boat Trailers, they are the best! read more

I purchased a new Pacific trailer from Tradewinds Inflatables for my Zodiac. The price and build quality were competitive. There was an uncommon issue with the finish. I emailed detailed photos to the Customer Service at Pacific. The owner responded immediately and offered to do what he could to 'make it right' including exchanging the trailer. I took my trailer back to Pacific and it was exchanged 'no questions asked'. Luis was extremely professional. They even moved my Zodiac to the new trailer and set it up perfectly. Every business makes mistakes, including mine. The true test is how they handle a mistake whether it is their fault or not. Pacific went above and beyond. They have earned my respect and my endorsement. FYI - I towed this trailer 300 miles yesterday at 80 mph. It tows perfectly. I forgot it was there. The details, construction, and extras on this trailer make it a great value. I highly recommend them for your next new trailer purchase. read more

Pacific Boat Trailers - New Pacific Trailer for 12' inflatable. - Trailer Dealers Near Me - Corona, California

I read the reviews and was in hopes of finding a great boat trailer parts experience. First off we needed a custom part, we were told it would take approximately 2-3 weeks, fine. 5 weeks later and many phone calls not returned, I decided this review was A Must. Drove in from Riverside took time off work due to Their Minimal Open Hours including Saturdays and received the part needed. Upon entering the office I expect Amazing Customer Service...I expect this at all places actually. The office is in disarray and the personal phone call seemed more important than a paying customer's needs. I waited almost 20 minutes before the young 'parts guy' came in. I was handed my part excluding U-bolts that were needed. I had to drive all the way back for these parts after we called to advise them these were also ordered. I will continue my review once I put on the new part to my boat trailer and pray it fits and is durable as promised. Customer Service is Always Key for Good Business. How else do they expect their customers to return???? read more

poor quality trailers and built unsafe. And nothing but excuses to why they cannot build a trailer on time

Wonderful folks at Pacific Trailer!! Thank you James, Jerry, and Luis for going above and beyond and saving our camping trip! After finding our axle had been cut, welded, and broken from the original builder the staff at Pacific not only stepped in and made us a custom axle to replace it they did it the same day!!! These are true professionals and have customers for life with us. Thank you!!! read more

Pacific Boat Trailers - Our broken axle Crybaby/Surfside welded and installed to the right & our new custom made axle from Pacific Trailer to the left. - Trailer Dealers Near Me - Corona, California

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I had sold my boat several weeks ago and was testing out the lights, and of course, I had several Gremlin problems with my trailer lights. When it was time for my appointment today Luis and Ernie were waiting for me early this morning to help me get back on the road safely. Within minutes, Ernie the Expert was on the case tracking down the culprits; from the wiring plug in my truck, through the brand new plug-in wiring harness I bought from Manny, Moe and Jack, and down to every last light assembly. This guy works fast! In no time, Ernie determined my new Pep Boys special harness was defective. After replacing that, Ernie tested the entire trailer and found and replaced several dead light assemblies, running lights, license plate bracket and lamp, and cleaned up the wiring plug and harness at the tongue with excellent and professional looking workmanship. Super nice and helpful guys at this establishment! I would recommend them to anyone in the greater L.A. basin, and especially if you're in the I.E. I will be turning over the boat and trailer to the new owner with peace of mind that the trailer lights work like they are new! Thanks Luis and Ernie! Tom read more

I needed a trailer repair for a Competitive boat trailer from the bellflower days. My coupling and brake system had failed causing the brakes to lock. I drove my trailer over to Pacific today and spoke with Ernie from the service department. He explained everything that needed to be done and he was able to squeeze my job and get me out in one day. This review is really for how great Ernie was. He was thorough and very honest in explaining what needed to be done. He said he's been doing boat trailers since 1987 and his experience really shows. He went above and beyond working on my trailer and explaining the new parts to me. The front desk clerk Debbie was also very nice and explained each detailed item charged. Pacific has two gold star employees between Ernie and Debbie! read more

I called Pacific Trailers regarding brakes for my boat trailer I had no idea what I needed. David helped me and went the extra mile to ensure I got what I needed. I will recommend Pacific Trailers to all my boat friends and anybody I run into in our travels at Lake Havasu. Thanks you, Pacific Trailers and David read more

Besides their garbage trailers that are over sized in suspension and cheap parts, their vault grease is a joke. I have been a mechanic for 25 years and never experienced this hybrid gimmick grease. Goodluck trying to pressurize your bearings with a bearing buddy, the grease just pours out before the air. I don't see how you can pressurize their gimmick vault cap as well. Other marine greases from your local parts store work just as well,, and WAAAAAYYY LESS MESSY. They use the same tapered roller bearings as other trailers. Frauds .... read more

This is the 3rd trailer from Pacific and the quality and customer service has been outstanding for each purchase. Notably both Luis and Ernie were great when I brought the trailers back after putting some tow miles on them to adjust the bunks and axles. They were committed to getting it just exactly perfect. Hats off to these guys for their professionalism, knowledge and great customer services focus. I will definitely go back for my next trailer. Russ Solana Beach, CA read more

I took my tandem axle boat trailer in for repairs last year. It's been over 2 years and over few thousand miles on the trailer since I got the work done. The repairs were a rear axle replacement. They also replaced my brake line. Overall excellent place to get work done. I got their attention right away when I went in. Waited about 5 minutes. They let me get my lamens words out to explain what's going on with the trailer. They heard me out, they explained some options and got the work done on time and within the initial estimate. The summers are busy so if you need work get it in sooner than later. read more

Took my recently purchased, and older, boat trailer in to have some "upgrades" done. I was greeted by two nice guys, Ernie and Luis, who gave me their honest opinions about how to best meet my needs. Instead of up selling me on a new trailer, they talked about how well built mine was even though it was 25 years old. They offered sensible upgrade options, plus insight on the others I had wanted based on what I'd seen on other trailers. One thing I really wanted, and honestly needed, was a trailer ladder near the hitch so I could safely get onto my deck boat. I loved the cost effective and reasonable ladder set-up they came up with. All the work came out awesome; LED light kit, new disk brakes instead of drum, hitch setup and such. After getting the trailer home, and spending some time working on the boat itself, I figured out the ladder setup wasn't cutting it. Although I thought it was good initially, using it a few times clearly showed me it was not going to achieve what I'd originally wanted. A way to safely get on to my boat, both for me and my wife. I returned with the trailer, and after explaining my concerns, the Luis agreed without issue. He apologized, even though I originally told him I had thought it was good, and explained that it doesn't happen often but sometimes things don't quite work out when but in to practical use. He squeezed me in the next week, which was greatly appreciated, and added a step to make the ladder and handle just as I had needed. No hassle, total professional, customer first approach. I recognize that having "custom" work done on an older trailer can be a challenge, especially when asked to do it as reasonably as possible, but the willingness to do it as close to my expectations as possible was not only amazing, but honestly refreshing. They've got some really good people down there, and I don't want to overlook the front office gal either because she was always so patient and helpful too, that make this team worthy of your consideration. read more

Placed a few online orders with them 1. 7 out of 8 U bolts were the length I ordered (not bad!) 2. Shackles were a different length than I ordered. They eventually shipped the correct ones but when I got them I had to drill out one hold on each one because they were the wrong diameter and that sorta ruined the galvanized dip. (At least they got half of the holes right!) 3. The shackle bolts I ordered took about 1 month to arrive and I had to call three times. The final time they said they shipped the week before and I had to convince them that was not possible since they were on back order. They put the tracking number for the shackle bolts on the shackles. I eventually got them and they worked! (Win!) 4. They made some custom axles for me and I'm trying to put them on now but due to #1 i can't complete the job...(why do it today when there is tomorrow, I think thats the saying, right?) Seems like the root cause is that they need to train the shipping department and hold them accountable to a higher standard. If you would like the name of the person that "helped" me let me know. Sergio in sales was very helpful! I truly did appreciate his help. . read more

Pacific Boat Trailers - Failure was an option, 7 out of 8 U bolts were the length ordered... - Trailer Dealers Near Me - Corona, California

Fantastic business, great customer service , and very knowledgeable. Took my trailer in for a new axle and couldn't be happier with what I received Ernie is a great guy does fabulous work and everyone else is great as well. Anything axle related I will refer 1000% and be back for any of my needs. read more

This trailer is solid, the company was persistent during a rough time for all business's Cov-19.Fitted my Arima 22' boat properly. I wasn't able to leave my boat,so had to make a few minor adjustment's after pick up and my contact person Luis was more than helpful on every aspect of the fit-up.Drove down to Chino to see family and their shop, to pick up the trailer,good times.I would not hesitate to get a trailer from this shop,they are cheerful, helpful and feel like the want the end product to work good.They were good with me getting a spare tire at the last minute, for long trips,and had all the connectors in stock for the trucks electrical connections. Oh yeah,one of the shop workers set me up with a nice little step to get in on the bow.I am very stoked on this trailer! read more

Pacific Boat Trailers - Trailer Dealers Near Me - Corona, California

parts were good, easy to find and good price. I want to warn you before you get in a bind and miss some good fishing weather. I paid extra for priority shipping wich is 2-3 days. Received my parts exactly 7 days later. I understand times are not the same right now with parts and help but if you can't do priority don't offer it! I missed some quality fishing weather because I went ahead and took my trailer apart thinking my parts were going to arrive in 2 days. Thats my reason for a low review. Plus no refund! read more

I recently had a new triple axle trailer made by Pacific Trailer. I am sooo impressed with the finished product. The boat is an 1989 Parker 25. Before it was always hard to launch and retrieve. Now it floats off the trailer with ease and loads with only the wench, no boat power needed. It fits the boat like a glove. It is made very strong with welded gussets and bunk risers. Extremely strong, functional, and beautiful. Thank you Pacific Trailer A very pleased customer, Jim Todd read more

Purchased a 92 Grady White with a 2007 Pacific trailer. First time launching I realized I was in possession of the wrong trailer for the boat. The crew at Pacific was awesome. Took in my boat and trailer and reset the frame to fit my boat. They went through everything, replaced all bunks and hardware with the right set up, which was completely different before. New Bow post, winch, 150lb Fulton jack, cut the tongue back and fixed the lights that were long since corroded, new safety cables and chain, replaced and repack bearings and axels. May sound dumb but it even trailers better behind my truck. Thanks to all at Pacific Trailers. Time to go Fishing.. read more

I've taken my trailer to many shops and I've never received the quality of work that I did at Pacific Boat Trailers. My trailer was in desperate need of repair from many years of rough Baja roads. The guys at PBT got me all fixed up and ready for Baja. I'll make the trip up to Chino from SD from now on and won't take it anywhere else. read more

Ok, this all started when my trailer started to wobble and shake. My brain was like I got the trailer in 1997 it's 2015 now, it should still be like new. Well obviously it was not. The brakes had Long since given up. And a temporary fix from a few years ago had already failed. I found out about Pacific Boat Trailers at The Fred Hall Fishing Show in Long Beach 2 years ago. I went to their online store and ordered a slew of replacement parts. They promptly called me and helped me revise my order so I could actually use the parts I needed. In other words they realized I messed up my order. We spoke for a while and my order was finalized. A few days later a custom made axle and the rest of the parts were ready for pickup, I live a short while away so I choose will-call. The whole team there were most professional and willing to help and just good people. While I was there I had the opportunity to see their custom made trailers. Wow talk about sweet my next trailer will be a Pacific Trailer for sure. To many people there to thank individually so thanks again to the whole crew. . Fishing is restored. read more

Horrible experiences here. The warranty means you pay for the repair parts and labor and use the receipt to claw back the cost from their vendor. They used fresh water parts on our salt water trailer and charged us $1400 to correct their mistake. A 3 day simple repair took 2 months. They have no customer appreciation and build a very poor quality product. You can't reason with them. They answer every complaint or problem with "we build the best trailers out there" and that's all you'll hear. Many big boat dealers will no longer sell Pacific Trailer for many reasons. This is a bad company to be avoided. Beware. Ask about Pacific Trailers on internet boating forums and you won't find any happy customers. Just horror stories. As schester as they get. "We've corrected our issues". Oh no they haven't. read more

Worst Customer Service! Joe "the manager" customer service is severely lacking. Extremely arrogant person. Not the one I would have on my front line. Don't purchase parts here unless it is the last place on earth to get them. read more

I stored my boat off the trailer, they did a good job getting it off and on te trailer.

I called and emailed a week ago. Never heard back. Very disrespectful Of them to ignore potential customers. Their contact info. suggests they make every effort to respond within 24 hours. read more

Took my old trailer in to get some work done. Tony took good care of me and had it don't the same day! Excellent price good customer service and fast turnaround. Awesome job! read more

The only place to get all your boat trailer parts! They have everything you need at reasonable prices. The staff is very very knowledge and friendly. It is always a pleasure to deal with them. You may be tempted to buy these parts online from some fly by night but trust me you need the expertise of these guys to make sure you got all the right parts. read more

Great service and prices are good. Went during lunch and they made my boards on their lunch. It was a nice interior too.

I have a dual axel bass boat trailer that needed a complete rebuild and conversion from oil bath to grease hub bearings rotor brakes the whole nine yards. Service manager Tony offered me a couple different options including an option that would not brake the bank but also wouldn't solve all of my problems. Tony's professional advice and non pushy sales approach helped me make the right decision. I know I can trust Tony and Pacific Trailer with all of my trailer needs which is exactly what I hoped for. Happy customer for life! read more

I contacted Pacific Boat Trailers and spoke to hector regarding my trailer post and he suggested me to get a longer post that would better fit my boat and trailer. I arrived at Pacific Trailer and Hector brought out a nice new 24" post and then installed it for me. I wasn't expecting him to install it but I totally appreciate that he did. Works great and definitely can feel and see the difference! Excellent, friendly, customer service, thank you ! read more

Went in with no idea what I needed to repair my brakes on the trailer. I Was meet by Hector who walked me into the yard and showed me the new way of doing Thermo-plastic lines. Had me setup and out the door in 15 mins. It was a pleasure to have a professional touch added to my visit. Great job. read more

I highly recommend Pacific trailers, took both my sailboat trailers in for major work, we ran into some unexpected problems, it could've gone either way. Luckily I was working with Luis who stepped up and went above and beyond to make sure that I was satisfied and a happy customer. I will be using Pacific Boat Trailers for all my trailer needs and recommending to my friends. Thank you Luis. Sincerely, Richard Y. read more

Good honest people!!! Many treated me with great respect and took care of all my concerns on my trailer. Highly recommended!!! read more

Pacific trailers to the rescue, Pacific trailer has saved the day once again. I have had the opportunity to do business with Pacific Trailer's on a couple of occasions over the years. Lately(just picked up trailer yesterday)needed to have some rust issues taken care of up around the hitch and bow support. Tony and his team did a fantastic job of rebuilding the front end of my trailer. I have a triple axle to haul my Ciera Sunbridge 2855 around and it has never towed and stopped this good, cant wait to get down to the water. Tony, you and your crew are the best, thanks for all the great work you guys put into this. Sincerely Ken Hunsucker/MyMaria read more

I ordered some led lights for my boat trailer and some other things . when order arrives they had put the wrong lights in the order . I called and talked to a guy and he told me just keep the lights and he would send the right ones , they would be here in a couple of days . A week later still no lights , call them back and I get the same answer . Sorry will send them out today . It's now been over a month and still no lights . Customer service is a joke read more

I brought my boat trailer in a couple weeks ago to have all the bearings replaced along with getting the surge brakes serviced. Luis was great and got all the bearings redone and fixed the issues that the manufacturer had done when the trailer was built. (They installed the wrong hubs for the vault bearing system and used grease instead of the oil). They also found the leak in the brake system and replaced the master cylinder. Luis also replaced the winch strap with a heavier duty model since mine had broken. We just came back from a 1000 + mile trip from so cal to lake Powell. Trailer pulled beautifully and brakes worked great. Overall, great experience with pacific trailer and recommend them for all trailer work! Prices were very good and the work was done very quickly. Thanks! read more

My trailer had a bent axle (pot hole on 210 freeway!) so this is the shop that I was directed to use. They are VERY busy and I know why - they do excellent work and have people that care for the customers. I dealt with a gentleman named Luis - good guy but very busy. If you want to get in touch with him, call early in the day! They have a lovely lady working in the office (Debbie) who was definitely customer oriented and quite charming to talk with. When Luis couldn't get to the phone, Debbie stayed on top of him and followed up to make sure he got back to me. And then there's Ernie... he's the mechanic that worked on my trailer and was top notch! Whenever I talked with him he explained how things were going and what he was working on. I WOULD RATE THIS ESTABLISHMENT AS ONE OF THE BEST THAT I'VE WORKED WITH - EXTREMELY PROFESSIONAL WITH FAIR PRICING! read more

Tony Engleton, service manager at Pacific Trailers, was great. I needed new custom galvanized bunk supports for my Pacific trailer, and he had them fabricated and ready for me in just a few days. Prompt, professional and precision work. Great service at a reasonable price. read more

I purchased my Pacific Boat trailer several years ago, when the I-Line, Aluminum I-beam trailers first came out. I love this boat trailer! I recently had a mishap with the breaks which caused significant damage to the axel, fender and wiring. After explaining the situation to Pacific, they did exactly what they claim on their web page. They stood behind their product 100% and repaired the trailer under warranty. I even received a call (and apology) from the owner. I am very satisfied with the products and customer service at Pacific Boat trailers and would recommend them 100% to anyone! Thank you Jeff, Tom Luis and Big Ern!!! read more