I was shopping around for a used trailer for my boat and had a hard time finding exactly what I wanted. I came here and Luis helped me find a trailer that was in great condition that would work for my boat. He didn't stop there, he adjusted the bunks for me and delivered my boat to the storage yard for me since I was not available. I could not ask for better customer service and quality. Out of the 5 trailer dealers I went to I only felt comfortable here. I highly recommend this place. If you need trailer help go see Luis! read more

Luis and Tony are quite the team, they found a way to solve my problem with awesome results. My trailer had seen better days and needed a lot of work so much that it was unsavable, I could not afford $7000 grand on a new trailer...... that's where the customer service kicked into overdrive along with creative thinking. They had a good yard trailer that they went through from top to bottom and custom fit it to my boat,I can not say thank you enough for all your hard work and awesome customer service. You have gained a customer for life with all you did for me. you do not see service like this any more. If you need trailer service or a new rig...... Pacific Trailer is the place to be. read more

Came in this morning to buy $11.00 worth of grease seals and was treated like I just bought a $10,000.00 trailer. Fast, friendly service from Sergio and the woman at the front desk, whose name I can't recall (CRS). read more

Where to start. ? October 2017 ordered a new trailer from Sam and asked for electric brakes.Then I ordered and installed electric brakes controller for 125.00 for my truck November 20th picked up the trailer in Newark and realized that the trailer only had hydraulic surge brakes. November 22 emailed Pacific trailer and asked why I didn't get my electric brakes and told Luis I had a bad experience with surge brakes and he said they were much improved since my last trailer with surge brakes he reassured me that they would be trouble free. Then I asked him to reimburse me for the brake controller and he said he would ask. To my surprise I had a check for the full amount of the controller in just a few days. I want to be very clear that Luis went above and beyond to help me and make sure I was happy. I then made sure to tell his boss Jeff how wonderful it was too have Luis helping me.. Now the other side of Pacific trailer which is why I am posting this mixed review. My brand new trailer was hit in the passenger side taillight on the 3rd outing as it sat in the parking lot of the marina so I ordered a passenger side taillight housing and to my surprise I received the driver's side taillight housing, but again Luis to the rescue I asked and received a new housing overnight. I again made sure to let Jeff the owner know how lucky he was to have Luis on his staff. The real kicker to this is his gal Debbie Remember I took possession of the trailer on November 20,2017 well today is 2/23/18 and I still don't have the registration and license plate and after 2 email responses to my question on ETA from Debbie both bodering rudeness with the first email from Debbie 2/7/18 and after blaming DMV for all my trouble and then telling me that she had contacted DMV and I would have my license plate in a week. That week has come and gone. Now it's 2/12/18 again I asked Debbie when I would see my license plate and registration I got a return email from Debbie now saying 2 more weeks.What the heck happened to the 1 week Debbie?? Did you finally get around to sending the paperwork to DMV yet?? Stop blaming DMV for everything and go to DMV yourself and pick up my license plate and registration and mail it to me.?? It's now 2/23/18 (today) and I just sent a email threatening to take other action against Pacific trailer if I don't have my license plate and registration in my mailbox tomorrow 2/24/18 Jeff you left me a voicemail message last week saying that you had an update regarding my license plate and registration and I emailed you saying that I didn't want any verbal message and to email me your update. I have not received that email update yet. Did you decide not to update me via email?? Please email me today with that update. I again reached out to Luis for that information just before I started this book like review. I need answers NOW!!!; I want to be very clear that I like my pacific trailer and am extremely happy with the service I got from Luis so much so that I told him and Jeff that Luis should do everything after sale for Pacific trailer ( I know that's impossible) but if not for Luis this review would be a 1 Star total negative review. I will post the day I receive my license plate and registration read more

I'm not sure what all these negative reviews are about? But I believe the place has changed owners since? Anyways, EXCELLENT Website, great tips and details on there, and plenty of parts! Staff is very helpful and friendly, also! read more

I see the reviews vary from one extreme to the other. I have had nothing but great experiences with Pacific Trailers!! Last year, Luis was a great help in replacing my tandem axle fenders, Luis & I discussed measurements & the correct replacements arrived about 10 days later, the lead time was because they had to be manufactured. Today I had a issue with a u bolts, we talked measurements & the u bolts will be in the mail tomorrow. I have found them to be very professional in all our dealings. read more

It's really sad to see the level of incompetency through out my relationship with this company. I am a Marine repair shop and have been dealing with Pacific trailers for about eight years. I recently ordered some parts on the 8th of December. They charged my card and failed to notify me that one of the parts was on back order. Here it is 5 days later and I have to be the one calling. This isn't the first time I have had issues with them. But it will be the last I can tell you. read more

I needed a new UFP A-75 inner member slide for my boat trailer... and I needed it fast... since I was about to take a trip and my brakes on the trailer were not working.. I placed the order on line one evening and called first thing in the morning to follow-up. I spoke with Gabriel in parts... told him the urgency for getting it shipped that very day... Although he was super busy, HE made it happen! That afternoon I had confirmation that UPS had picked up the package. read more

Ordered something online. Called back to cancel part. Waited for part and never got it. Called back and got this guy who seemed to be doing everything else but helping me. He was confused and was obviously not wanting to be at work or something. Asked about my order. THEY NEVER EVEN SHIPPED IT!!! When I spoke, he never listened. Offered an order number the whole time, but he said it wouldn't do him any good. Why? That's what order numbers are for. If he was listening to me in the beginning, he would of understood the situation. Absolutely no sense of urgency!!!! This kid know anything about trailers??? How about a little urgency in sending it out? I asked when I could expect to receive it. His answer, "I don't know". Well then, can you drop it off at the post office or UPS at your earliest convenience so that I can get it since you forgot to last time??? Part that I canceled had already been charged. I asked about the refund. He said he'll talk to the office manager. I wonder if he'll get around to that!!! Guess I'll be checking my credit card statement cause I can't rely on this guy. Incredible poor customer service!!! read more

I went to Pacific Trailers today because I needed some replacement parts for my boat trailer. Their customer service was outstanding. I was connected with a service representative as soon as I came in. I told him (Hector) what I needed and a few minutes later he had all my parts ready to go in a box. Very knowledgeable about sizes and specifications of what I needed. Hector even offered to help me out to my truck with the parts. It's nice to go somewhere that remembers how to treat people. I will be back in the future for additional parts. Thank you very much. read more

Do not take your boat trailer here! The salesman Joe won't listen to your questions and will launch into a high priced sales pitch at the first opportunity. I asked to have my trailer rehabbed and wound up with an overpriced brake system that was delivered 2 weeks later than promised. Bunk board felts needed changing but they never got touched. Didn't even bother to trim up the ends of the zip ties used on the brake lines. Don't make the mistake that did! read more

Test tow and launch your boat trailer to make sure it is right before you write the final check...dont trust them.. read more

Ordered trailer parts before I removed the boat and trailer from storage. Went to install the parts only to find they sold me the wrong parts. Called to exchange for the correct parts only to be told it has been past the 30 day return period...hmmmm, they sell me the incorrect parts and lean on a "company policy" to not exchange or offer a refund...nice customer service!! I see from the reviews this I am not the first or only victim....buyer beware! read more

Always very helpful and the prices are excellent. I have had two Pacific trailers and will most likely always invest in a Pacific trailer for what ever i will be towing. Thanks to Hector i was able to repair my trailer and go fishing before the weekend and/or the fishing was over read more

We were blessed to find this great place. Fabio and all the staff are very knowledgeable and friendly. They will go beyond the expectation to get the job done. Fabio provides an outstanding service at several levels. He really understands the business. I would definitely recommend this place. read more

Where to start! I ordered some lights for my trailer, and the website states I will get a email with tracking info for my stuff (never did). It also states from where I live, shipping will take 1 day (didn't happen) I call three days later to get the tracking number and for some odd reason their system was down and they would call me back (didn't happen) I called back Monday to see what their deal was and they said they didn't know what happened, but they will resend everything and I would get it in a day (didn't happen) so I'm almost two weeks into this, and it's bs to have to go through this. Customer service is horrible, not sure how someone stays in business like this! read more

I took my boat and trailer to have some wood replaced on the trailer. I made a reservation for July 1st. First date available when I called three weeks earlier. When I got to the place they told me it would be ready in 2-3 days. I told them I made a reservation and was leaving this week. The guy that wrote me up said that he would get it done today!! Thank you so much! Great job and very nice people. read more

I want to thank Luis for the great service he and Pacific Boat Trailers provided! In my acquisition of a new Jet Ski my present Trailer set up could not accommodate the ski. Luis and his team built and reconfigured my Trailer in about an hour which enabled me to pick up and take possession of my ski! I can't say enough about the great service and the quick accommodation during what is surely their busy season. If there was room for more Stars... I would give it. Thank you Luis for I will surely inform the Members of my Watercraft Club and others know. Jay Penso read more

Have ordered parts from Pacific Trailer off there website and always received what I ordered in a timely matter. Quality products that last - the stainless u-bolts they sell are a must for salt water boats, they still look new after years of service - great galvanized side guides also A+ read more

This place is great for any trailer parts that you need. The gentleman in the back helped me out with my trailer. I just picked up a boat recently and needed some parts and I needed some assistance with it. He came out and made some suggestions and gave me advice. Also saved me money. They earned my business for life. Great company and customer service. The parts they have are also great quality. read more

Luis helped me with the exact part I needed today at a fair price. I was very satisfied with the customer service level. Everyone there tried their best to make me happy. Nice job Pacific Trailer! read more

Called them to verify they had master cylinders, overload springs, actuator shock absorbers, bearings, brakes and complete backing plates, brake lines, etc. for a three axle trailer I'm refurbishing. They stated yes, we have all the parts. Said I will be there tomorrow to pick everything up. He said, ok. GOT THERE TODAY, SORRY, OUT OF STOCK! except for one overload spring unit (master cylinder requires two). What the heck, I just drove over a 100 miles round trip to pick them up. He said we can ship it all out in 1 to 2 days. But I said you are out of stock. He said we get fast items coming in. Useless bunch. Don't waste your time. They lied when they said they had it all in stock. read more

ok prices. but man they take for ever . ordered an axle for my 26 ft seaswirl striper. took um around 10 days to do it.. so i was literally stranded for about 10 days.. if you need your axle quick this is not the place. if you have weeks to spare it's a good place.. i know they're busy but they should charge a little bit extra for people that need it right away. it will take them four hours to build a new axle . but two weeks to get it out . read more

I was reluctant about writing this negative review, but the latest development pushed me over the edge. The review is strictly focused on ordering parts from this company. On April 7th I ordered a brake line from their website. The automated system accepted my order, giving me the impression that the product was in stock. It never prompted me that the item was out of stock. I even got a conformation, which included the ability to track the order, but required that I access an app. . I do not access app's for the obvious security reasons. Every company I have ordered from simply includes the tracking number. The company is in southern cal. and I'm located in northern cal. so I figured it would take maybe four days to get to me. I never got the item so I called on April 16th and eventually got Sergio's voice mail, which seems to be the norm since this has happened to me on other occasions. Sergio finally got back to me and stated that when the order came in the product was not in stock. My response was the logical one, which is why was I not notified much earlier. He really did not have a good answer except to blame the company's order entry system. Basically he stated the companies system does not work very well. He was apologetic and said he would send the item using next day service. Since it was Saturday he claimed he could not ship until Monday which was April 19th. On Monday I got a notice that the product had been shipped. Here is were I finally decided to write this review. Sergio had said he would ship the product next day. It was shipped on the 19th and it is now the 21st and I still do not have the product. Obviously, he did not ship next day. I suggest that you call when ordering to make sure they have the product in stock and find out when they are going to ship it. read more

I planned to move my boat from Long Beach CA to Utah and needed to purchase a trailer. Knowing nothing about trailering a boat, the Marina where I initially purchased it from recommended the folks at Pacific Boat Trailers. I worked with Luis Campalans and I couldn't have had an easier or better experience. From our initial conversations to building the trailer to making final adjustments - working with Luis and Pacific Boat Trailers was a five star experience. Thanks Guys! read more

Friendly and accommodating staff listened to what I wanted, offered an alternative and then kept me updated throughout the process. The end result was better than my original idea. The price was reasonable. 'Can't ask for more than that. 'Will return. read more

Needed to replace the galvanized fenders on a old tandem axle Pacific Trailer. The on-line fenders did not seem to be the right size. I called "Luis" at pacific, gave him my measurements, 10 days later i had the custom made fenders. They fit perfect. All the guys at Pacific are great. Fantastic customer service, quick shipping & reasonable prices. read more

DON'T USE THIS COMPANY AT ALL!!!!!!!!! LIARS AND THIEVES!!! Ordered 2 parts 2 weeks ago. Got an email stating that the 1 part was on back ordered. Called them told them to ship the part that wasn't on back order and when the other part came in to ship that free of charge. This MIKE (JERK) came on the phone and finally agreed to it!! 2 WEEKS LATER NO PARTS!!!!!!!!!!! Called up there today and got that MIKE JERK which he now says both parts are on back ordered! When I yelled at him about him not saying anything 2 weeks ago He YELLED back at me saying they were refunding my money but that wasn't help considering I leave on Thursday for my fishing trip that I need those parts! I Asked to speak to Roger the Owner and he said he was unavailable!! THEIR CUSTOMER SERVICE IS AWFUL!!!! AFTER A LOT OF PHONE CALLES TO ROGER AND EMAIL I RECEIVED NOTHING FROM HIM AT ALL!!!!!!! STAY AWAY FROM THIS COMPANY!! YOU HAVE BEEN WARNED!! IF YOU DO ORDER SOMETHING I HOPE YOU DON'T NEED IT SOON!!!!! read more

Called Newark, Nan (sp), he asked what spring type, length, and number. came back 3 minutes later with everything. I jumped in the truck I called the S Cal office 3 days earlier "Home of the largest trailer parts in the West" Sergio wasn't happy i didn't have part numbers. He took my order and repeated my phone number twice. That was 9 days ago. NO RESPONSE __________________ Paul 01 2300 WA HT 5.7L VP I/O read more

I ordered a replacement boat axle from Pacific Trailers and provided the dimensions on their specification sheet. The dimension of the brake hub face pictured on the sheet is the largest diameter measurable surface and was provided at 88 5/8 inches. The overall axle dimension of 96" and the dimension of 85 1/2" to the brake flanges are the only ddimensions you can physically measure. They fabricated these dimensions 3" too short. Who inspected the part and why did they ship it when it was obvious it was not fabricated correctly. In addition the spring mounting flanges were not welded on as specified and only 1 small piece of metal was sent which I assume was supposed to be for the spring mounting. Bottom line-What I received was totally useless too me and when I called to resolve the issue they just said WE made it right. read more

Overall my experience was excellent! I spoke with Sergio this morning to place an order for parts. He was very responsive, knowledgeable and professional. If you have some idea of what you are looking for you should have a similar experience. read more

Pacific Trailers is great to work with. Hector assisted me with ordering some new axles (3 of them to be exact) and he did a great job communicating and taking care of me. He really knocked it out of the park and I could not be happier. They have good parts at good prices and know what customer service actually means. Once I get my new axles installed I will most definitely be bringing my trailer/boat to them to have the trailer properly setup for my boat. I also appreciate the article I read in their waiting room saying they buy nothing but American made steel and aluminum and always have. Great company! read more

I have owned a Pacific Trailer since 2002 for my Crestliner and it still looks brand new! I haven't had any problems. I have taken it to their shop twice now for just a few normal maintenance things. They always have the best customer service. I highly recommend them if your looking for a high quality trailer that will last!! read more

I had two of boat trailers recently refurbished by Pacific Boat Trailers, had a great experience with Luis Campalans and I couldn't have had an easier or better experience. Also, with the employee's in the shop! I would recommend Pacific Boat Trailers. read more

I ordered 4 brake assemblies from these guys online. When the parts finally arrived they were packed like garbage and were damaged. I've called several times only to get some kid who always says he's giving it to his manager and i will get a call back, well I'm still waiting for that call back after several calls to them. I don't think they'll ever call back, so the next step is to call the credit card company and dispute the charge and have the funds pulled back from them. They sucker you in with low prices and won't give you any kind of customer support if you have an issue. I will never order from these snakes again, and I recommend you don't either. Customer service is HORRIBLE!! Avoid them at all costs. read more

wish there were a lower rating than 1 star. Bottom line is if you need work done on your trailer, order the parts from them if you have to and take it to your local trailer shop for the work to be done. "Captain" Joe and their "Mission Statement" are a joke. If you can avoid doing business with them at all you will save a lot of agravation, time and money. read more

This place is a total joke! Placed huge trailer parts order weeks ago and can't even get anyone to answer, get put on hold for 15mins before I hang up. Leave message no call back. DON'T ORDER FROM THESE GUYS UNLESS YOU CAN WAIT months read more

called 3 times about a new order and was put on hold 27 minutes total without anyone ever taking my call in the parts dept. Customer service is terrible. read more

Pacific Trailers had always been helpful at every turn. On the road a lot, things happen with trailers. pacific always comes thru. Just got off the phone with Joe, who walked me thru the process to get me back on the road. Always nice to talk to someone who knows what's up... read more

Just had my trailer fixed at pacific trailer. My trailer was recently seviced here and they went above and beyond expectation. they were quick and gave me a greatv deal read more