Said they did financing on certain items drove all the way they then said I needed to apply for credit card in order to finance

Sales person was nice but dishonest in early January I ordered a new washer and dryer and a new dishwasher . Spent over $4,000.00 just on the washer and dryer alone . They said delivery would be set up for Feb and gave me a date then contacted me thru email about having to reschedule till March 2nd . Then dropped the ball again and rescheduled delivery in Late March . Basically I handed them a INTEREST FREE LOAN FOR 4 MONTHS ! Poor customer service when trying to contact a manager . was on hold for 4 hours before I finally gave up . read more

Lets start with, I don't like Yelp. My company has endured some nasty reviews over the years so I am quite sympathetic to any firm who is forced to respond to or try to neutralize a cruel or unfair review. That being said, I have NEVER endured worse customer service than what we have experienced trying to purchase three major appliances from Best Buy / Pacific Sales in Santa Rosa. All three appliances were to be installed by Pacific Sales as part of a kitchen remodel. The installation team has now missed three different appointments with no warnings, no phone calls, and no apologies from anyone. Our attempts to find a competent human being who might be able to explain the root of the problem and provide a solution have all been for naught. Calls are lost, hung up, ignored, but never responded to. The appliances are all sitting in our garage while every single sub-contractor involved in our project has been delayed or has moved on to another job. Let me cut to the chase - save yourself much grief and trauma and avoid Best Buy AND Pacific Sales. I can find no reason to provide even one star....except maybe for price. You can get an appliance reasonably priced......but never rely on these folks to install that appliance. Apparently, it just doesn't happen. I don't know how they remain in business. I hope that they identify those responsible and replace quickly because otherwise, they cannot hope to remain in business. read more

If you are planning on purchasing any appliances try somewhere else. Horrible customer service. I purchased a refrigerator a year ago and now it's not working properly. The manager handled things poorly, and now it looks like I will be without a fridge for a month. (unacceptable) They have their warranties through Warrentech and what a joke this place is to deal with! Pacific Sales basically just wants to sell you an appliance and not deal with any issues. Try buying from a local store where you can have someone locally service your appliance if you should have an issue. Disappointed with Pacific Sales :( read more

This is the same place as the other Pacific Sales site on Yelp. I think they opened a new site on Yelp so you won't notice all the bad reviews. AVOID THIS PLACE! Read the reviews on the other Yelp site. read more

Three hours before the committed delivery time for my order, I got an automatic text message moving the delivery from today (a Saturday) to Monday. I had arranged my weekend around this committed delivery time. Now I'm supposed to take a day off work just in case they actually do show up on the new date that they have supposedly committed? There is nobody to call except the main line for Best Buy which has an 18 minute wait time. It is infuriating atrocious customer service and I am canceling my appointment. I have previously purchased multiple appliances at this store from Pacific Sales but will never return. Appliances are generic and there is plenty of competition. read more

Buyer be ware...... poor customer service!!! My husband and I purchased a refrigerator from Pacific Sales in November of 2016. That is one year and 2 months. We purchased the extended warranty that they recommended. Bad choice, the refrigerator broke down on the 13th of January. I have called several times and have been told my case was in review. 1st all of the company could not find an appliance repair person in all of the San Francisco Bay Area/Sonoma county to repair my LG refrigerator, not an off brand. They did not contact me, I had to find this out by calling them. I requested phone calls and/or emails as to what is going on. In the meantime I have no refrigerator and have to use an ice chest. I have lost hundreds of dollars in food. They tell me I have a damaged food clause but I have to list all the food I lost and send them a detailed receipt for what I have replaced. Seriously!!! At no point have I ever been contacted. I was told that they will not replace the fridge, on Thursday they will send me a check for the purchase price, sale price, so I cannot fully replace it. In addition it will take up to 7 business days to arrive. As a long time Best Buy and pacific sales customer I will never set foot in that store again. If I could give negative stars I would. read more

I have purchased several new appliances from this store over the last 5 years and they have always provided very good prices and pretty good service during the extended warranty period. The last few months our washer and dryer both started failing. Last week neither one was really working so I call this store on Thursday night, 6/15, and explained the situation to sales consultant Cesar Mora. I had done a little research and had a Maytag set in mind. He listened and said he would call back with pricing. On Saturday morning, 6/17, Cesar called back and the pricing was exceptional. By the time I got to the store that afternoon he had the units scheduled for delivery, installation and haul-away of the old units on 6/20. The paper work took only a few minutes and I was on my way home. Cesar was extremely knowledgeable, friendly and courteous. The price he quoted actually got better when he finished placing the order. I know Best Buy gets knocked a lot but if you need a major appliance be sure to call Cesar for excellent pricing, and service. read more

Do not purchase an appliance from Pacific Sales/Best Buy. My dishwasher was under warranty but kitchenaid told me there was not any authorized repair shops that could come out to take a look at it. I then called Pacific Sales directly (about 3 times). They didn't help me either. They told me they would call me back but never did. . tThen I called the store I bought it at. I was told by the "manager" of the appliance dept. that he would expidite the situation and send it to "customer escalation". I called him 3 times and guess what no one has ever called me back. So I have a new dischwasher that doesn't work. I will have to pay to have it serviced. I have never had such poor cusotmer service. I then tried to find the corporate Pacific Sales office. I got 4 different addresses and phone numbers. I still could not get any satisfaction. Don't not buy any products from them. read more

They have no customer service. The prices are good. I used San Rafael before - I'll go back this one moves like molasses.

I cannot begin to tell anyone taking the time to read this to avoid Pacific Sales like the plague. I purchase approx. $5,000 worth of appliances a year ago, including an extended warranty on all products. 1 year later my ice maker went out. I called the warranty co. I waited 1 month for parts to come in. When they finally came in, the tech came out and was unable to fix the ice maker. He said he would recommend to the warranty company that they replace the refrigerator. By the way, I'll take a new refrigerator if that's what they want, but I can't believe they can't fix this. Over 3 months later, phone calls are not responded to. Messages are not returned. You may say this is not Pacific Sales, it is the warranty company. But during a call to Pacific Sales, a rep told me they had all kinds of issues with this warranty company. Sorry Pacific Sales, despite it being a third party service, you collected my money. Sorry this is so long , but I'll end as I began. NEVER buy anything from Pacific Sales. read more

Don't buy appliances here! I made the mistake of only researching the product I was buying and not researching reviews of Best Buy's delivery service. I have now had 3 appointments for delivery over one month but they haven't delivered and haven't returned my money (first time they came an hour and a half late and I already left, second time they refused to deliver and said that it wouldn't fit but they would not measure it or say what size would fit, and third time they came to measure and said that they need to ask their supervisor what would fit and they would contact me later in the day but its been two days). They don't ever follow through-- I have to call nearly every day because they don't call back when they say they will. I wish someone warned me! I'm planning to check out Lowe's because I've heard good things. read more

Update, after writing my review I was contacted by Fey on Yelp,then by another person and in three weeks or so I was given a new refrigerator from pacific sales, so they stood up,and did right and I think that says a lot for them! read more