The pizza is good, but not great. the service is always very good. I will continue to be business with Paesans.

Very disappointing experience. The food was below average, the service was slow, and the staff came across as rude and dismissive. What bothered me most was the way I was treated compared with other customers. Based on my experience, I felt I was treated differently because of my race, and it left me feeling unwelcome and uncomfortable. I won't be returning and cannot recommend this place. read more

Excellent pizza, very New-York Italian like. Ambiance was okay, could be improved. Service was pretty bad but good things take time.

The best pizza in Albany. So many times we would stop there while we were out at night during our college years. Small dining room but it's quick in and out. When we had our son at St. Peter's hospital. On the way home we picked up a pie for the road. read more

My family went there and everyone loved the food. The food came out fast for everything we ordered.

Lady taking orders over the phone is very rude. I work in the industry and I would never speak to customers the way she did. I understand the frustration if you are busy but that is no excuse. read more

Ordered this 8 Slice Pie Get this Mickey Mouse 12 Slices pie Real Pizza from NYC is Only 8 Slice's Plus they give you A Attitude read more

Paesans Pizza & Restaurant - Order extra Large Pie Get this 12 slice Kid's pie SMH with Attitude - Pizza Near Me - Guilderland, New York

Busy doesn't equal good. My organization spends $200 or more a month and still, we have to remind them that we are tax-exempt. If you order online they do not honor tax-exempt which is also not listed online. If you go in to talk to them, they are just too busy to care. read more

I have no issues with Paesans. I used to not care for it when I moved here from downstate. I've slowly come around to it overtime. No other pizza option really. Staff is very nice and attentive. Our fav is buffalo chicken pizza or bbq chicken pizza. Not tried anything else really. The service is fast as long as they're not swamped with orders. Inside of the place is nice and clean. Recommended. :) read more

Paesans Pizza & Restaurant - Half buffalo/ Half bbq - Pizza Near Me - Guilderland, New York

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Ok food, but the service is terrible. Please be careful when ordering online. You can get a receipt and have it withdrawn from your bank account and they still may not have your order (as what happened to me). I get things happen, but they made me feel like I was dumb and offered no apologies or anything else. I spent 20 mins there (after the 40 min cook time) and left without any food, hungry, and down $40. Wont be going back. read more

Was in the area for a baseball tournament and we met the owner of the restaurant at the baseball complex. He recommend we stop by and the pizza didn't disappoint. Close to nyc style as you can get in the area. read more

Love the food and service! Excellent every time! Highly recommend it to anyone! Best pizza!

Had one night with friends, go here often but Chicken Parm messy but super good. Pretty sure is our default place to eat at this point

Sadly I ordered an American sub when i got it home it was only turkey I also ordered chicken fingers with fries. I was told 30 minutes I went after 20 and the fries and chicken were cold when I got them home. I only live 5 minutes away. The crew running the show sermed very young and inexperienced. read more

Kids working are not professional They close early everyday when I order after 8 pm Prices have climbed in last six months. Product is OK. read more

Very inconsistent pizza. Definitely not worth the $30 I spent for a large one. It simply isn't a good pizza...bland sauce and undercooked crust. Head up the street to Marrisa's Place if you want GOOD pie. read more

$29 for a wrap and a simple salad delivered? No receipt in the bag? We are suspicious. Next time we will pay by credit card. As far as the food goes, it was unremarkable. Your mileage may vary. read more

My last visit to this Paesan's taught me a valuable lesson about pizza. I think there are fundamentally two kinds of pizza eaters. There are slice people, and there are pie people. And now I know that I am definitively a slice person. What I look for in NY style pizza is well documented: http://fussylittleblog.com/2009/05/13/a-slice-of-new-york/ My earlier experiences with Paesan's involved either delivery or speeding the pizza pie home myself. Both of these resulted in an inferior bottom crust, which is tragic. However, on my last visit, I ordered a slice and ate it in the shop. And when the slice is reheated in the oven, and the crust crisps up, as it should, this is among the better pizza experiences I have had in the area. I still need to spend a weekend eating slices from my top shops to ultimately determine the best of the best. But for now Paesan's is back in the rotation, and I expect will become a regular pitstop on the way out to the Guilderland Public Library. read more

Pizza was decent. We ordered 'to go' and it was ready pretty quickly. The white pizza with 'shrooms and broccoli was ok...could have used way more garlic. Even after adding powdered garlic I wasn't tasting much flavor. The regular pepperoni pizza was great though--lots of flavor like I'd expect. Crust is good-not too doughy but not floppy--it stood up to a fold over. The mild wings had a little kick which was fine by me. I would probably ask for extra garlic next time, or just stick with red sauce. read more

I have ordered from Paesans Guilderland for the past 17yrs! I have had occasional bad orders but for me it's the most consistently good restaurant I've ever used. I recently discovered that my problem orders seem to have occurred with online orders, which are apparently ordered through DealDash. Moral of story-call directly to restaurant to place a delivery order. read more

i came in grabbed one slice of the california chicken pizza walked out to eat in my car. i HAD to walk back in and get another california and the white pizza. absolutely amazing, the best pizza i've had in years. read more

Paesans Pizza & Restaurant - California Chicken Pizza - Pizza Near Me - Guilderland, New York

Two hours for delivery of medium pizza and six wings. I called at an hour and forty minutes - "Oh yeah, that's true. It has been that long. (Thanks... I KNOW) Delivery guy left and is on his way". I live literally five minutes away, so when the food got here twenty minutes later... you do the math. As in, you definitely started cooking my order after I called, right? Wild. Any other restaurant would apologize or try to make it right but... nope. Gonna be a no from me ever again. read more

Good pizza. Friendly staff. Many options of different slices and toppings. Definitely one of the best in Albany.

A humble meatball sub is good...their sauce is good and the bread is excellent. The not so good: skimpy sub for 10 dollars is totally not cool. Not in Hartford, not on Long Island, and not in New Haven. In Utica they would be out of business. It's 7-8 dollar sub.. read more

I have stopped here for a couple of times to eat, always during dinner hours and always just buying slices and eating in. The pizza is decent... nothing special, nothing bad. They have a great variety of slices and I usually gorge myself on something like chicken parm. or buffalo chicken or garlic broccoli or meat lovers (though not in one sitting of course!) They have a small, clean eating area and a television. I sometimes watch the sports channel while I am there. I eat quick and leave though, as hanging around in empty pizza places isn't my idea of a good time. Nothing to complain about this place, and I bet their hot-out-of-the-oven whole pies are worth an extra star review. Someday maybe I will get one... read more

This 1-star review is for the customer service and not the quality of the pizza. I ordered delivery from Paesans. The pizza arrived quickly but was prepared incorrectly. I called to let them know that the order was wrong and they told me that the order came through their online order platform incorrectly. Instead of rectifying the situation by either remaking the order or offering a partial refund, they told me "there was nothing they could do." I try to order directly from establishments but I'll probably use one of the main ordering platforms because of their superior customer service and the fact that they value their customers more. read more

This trip was terrible .... usually a good spot BUT Today I called and ordered a margarita pizza ... pickup ... When I got to the store there was only one customer ahead of me ... I paid and it was instantly obvious that my order was not made, was not in the oven ... was not even processed ! So I had to sit around and wait while it was made.... there were at least 6 young people "working" more accurately ... standing around ... lack of supervision might be the correct issue .., This is a nice new store I am a long time customer VERY DISAPPOINTING PERFORMANCE read more

We are a long time Residents of Guilderland area. The Pizza Tonight was AMAZING and The Grandmas Pie was Yummy. The Best was I ordered the Pizza While I waiting The and it was Still cooking The Young Guy Offered Me A Soda. This is TRUE CUSTOMER SERVICE !! read more

This place has great pizza and I've never been disappointed in all the times I've come here. Slices are cheap and they have plenty of styles to choose from. The pizza is flavorful and It's definitely a great place! read more

Paesans Pizza & Restaurant - Plain slice and a chicken bacon ranch slice, soo good! - Pizza Near Me - Guilderland, New York

Finally !!!! I found the PERFECT pizza ! It only took me 48 years . Thank you Paesans for making the pizza I've been asking for!!!! I ordered extra toppings and for the first time, I got EXTRA toppings. Fresh and delicious, I will never order from anyone else. Please open a store in Clifton Park. Barb read more

Thin and floppy Brooklyn heaven! If that sounds good, this is your place. I get in and out of there quickly at lunchtime too and the guys at the counter are always polite. read more

The guilderland location was our favorite place for a good pizza and good customer service. Things have gone downhill lately and tonight sealed the deal we won't be back. Their online ordering system to just get a cheese pizza was all sorts of messed up and they don't take ownership for the mistake for that or the driver who came over an hour after order with no wings. None of this had to be negative. They just needed to fix the error and say "sorry for the mess up". They just lost a long time customer after a terrible issue with an over $55 order and 2 hours of time ending with the customer driving to pick up a sloppy cheese pizza and soggy wings. Not cool. Try marissas, inferno, ruggerios or pizza gram for way better customer service and food! read more

Paesans Pizza & Restaurant - Pizza Near Me - Guilderland, New York

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I love getting the BBQ chicken pizza, it's always so good! Wings are pretty decent and I like being able to get ice cream too with my order

They have a chicken marsala Pizza that is too hard to stop eating and every time I get it I always get way over full their Pizza is awesome also they have a spinach roll that is really good and you can get extra garlic sauce to dump them in read more

Great crust, saucy and walks a line between tart and sweet that i love. I like a plain slice, and this one hits the spot. Delivery is pretty fast! read more

TERRIBLE!! $50.00 FOR A LARGE Pizza, that was Mediocre at best. Ordered Chicken wings, dry and crispy, got soggy wings. A real Rip Off! read more

Food: Pizza was okay, not the best in the area, but serviceable. Heard good things about these guys and in the three times I've gone there and 1 delivery i've had, food has ranged from okayish to terrible. Better options in the area. Delivery: For 3 2-topping pizzas took 1.5 hours and pizza was cold. Staff: Will often throw your food. Yell at you for taking too long to order. Throw change and drop it off the counter, etc. If it wasn't for some coupons I had, I would've stopped going here after my first visit. read more

I enjoy coming here for pizza with friends! The people here are always very nice and the pizza is always delicious!

Could have been a 5 star if my pizza was ready when they said it would be ready. I called my order in and was told it would be ready when I got there but for some reason they had to redo my order and ended up waiting there for about 20 more minutes. One of the workers did offer me a complimentary pizza while I waited. Tried the white bacon tomato and ranch. It totally made up for me sitting and waiting. I'm getting that next time. I ordered the buffalo chicken pizza and a meatball pizza. They were both some of the best pizza I've had in a long time. If you go around dinner it can get pretty busy and you may wait. read more

As someone the worked there for a while.I can agree with the person that said there were a bunch of kids in the kitchen and no management.I was there at 4 after school a few days of the week and weekends and almost every time not even 10 minutes after I got there the manager Dino would just leave but most of the time the manager Candace would be there.I just gotta say you were one of my favorite people to work with you did everything there but all of the other times that she wasn't there it would just be a bunch of teens running around and the cooks in the back that don't speak English.but like 15 minutes later the owners daughter would come in and I'm gonna be honest Mina and Dino were definitely some of the worst managers I've ever worked for.when there are people there there both nice and friendly but as soon as it got late and people weren't there they became completely different people and I have people that can back me up on that. Wouldn't recommend working here unless you wanna get screamed at for literally everything the get wrong.I'm not joking you'll get yelled at if you miss up during your training theses people are probably some of the most hot headed people I've ever met and it would shock me when I saw them actually being nice to a customer.I was actually fired from this job two times.The first time was on Halloween and it was packed but of course no one knew what to do.I was told By Mina to go to the table by the kitchen and start wrapping up more garlic so I did what I was told and not even I minute later Dino comes stomping over all mad as always and lightly shoves me to the side and starts doing exactly what his daughter told me to do.I didn't really understand what had just happened so I responded by saying BRO.He turns and looks at me and says get out pointing to the door.so I left and went for a drive to cool off and ended up meeting up with friends.Later that night I got a text from Mina telling me that she wanted me to come in the next day so we could talk about what happened when I honestly had no idea what I even did wrong in the first place.so I ended up getting the job back the next day.And believe it or not I got fired the again a few months later for taking time off because my uncle was in town.So at the end of the day I wouldn't recommend supporting this business and to anyone that currently working there you could get a better job with managers that don't beat you up for everything you do.I left and now I work for the state and y'all could too.I have people that could back me up on everything I said.I'm just setting the Truth free and thought y'all should know. read more