This review is for the phone pickup person only. Never took my car to the place. We never got past the front desk lady. I figured if they are like this to take in the customer, they sure will be non-responsive on the phone after they get my business and if I need to follow up. The scheduler was not interested in scheduling the appointment or taking at all. She told me at some point that she is with a customer and will call me right back but I never received a call back. I called back later that day but the call kept getting disconnected or maybe she kept disconnecting it, I don't know. Only reason I called about 4-5 times because they are in network for AAA insurance. They seem to be busy so I am guessing they don't need to follow up with future potential customers. I get it that people have bad days but I think the business should be aware of the situation. read more

I have had to take my son's car twice within the last 2 months. AAA referred me here and I could not be happier. First, the office in Cupertino is just to get the initial paperwork done, payment, etc... and then they drive it for you to their San Jose shop for the actual work to be done. The Cupertino office is nicely kept and very clean. I worked with Jomar who explained everything in detail. They kept me up to date with everything going on by text and calls. The first time (in May) the car took a little longer than estimated, but that was because one of the parts was delayed. The 2nd time, just now, the car was done a day earlier. Both times, they clean the car inside and out, so that was a PLUS! I have nothing but great things to say about Jomar and Panamerican Collision. read more

Some idiot rear ended my 2012 car and my car dealer recommended them. David knows everything, the service was Good, I got updated on the repairs and they took care of the insurance and car rental. The inside bumper bars were replaced and the outside bumper was only repaired. They will use non oem part or whichever was cheaper. Check your insurance for this. I got better service from the other shop I went to, At least they touched up some rock chips on my front bumper for FREE even without telling them. Maybe PanAm don't do that because they're a huge shop and they're very busy. Oh and I still have some pink residue on my front bumper. AND somebody RIPPED an insulation and didn't even bother to put it back. I will POST some pictures. I also lost MPG after the repair. read more

Pan American Collision Center - Pink residue - Body Shops Near Me - Cupertino, California

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Repair: 8/10 Their work is not the cleanest. yes the dent in my rear bumper was fixed however some scratches were still visible and there were couple visible paint bubbles. When I brought it back in they were really nice about repairing it. After the second repair my bumper looks flawless except I found some paint residue hanging off of the edge of the bumper ( underneath the car ) it's not a big deal but it could of been cleaner. Customer service: 9/10 the customer service and timeliness is decent considering the amount of customers they have. I dropped my car for repair on Wednesday morning but didn't hear back until Friday late afternoon. I tried calling the whole day on Friday but the person responsible for my case was untraceable and no one else could assist me. read more

Pan American Collision Center - Visible scratches - Body Shops Near Me - Cupertino, California

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Aside from the amazing job done on my car, the service was really the best part. Joesph met with me quickly to do an estimate, he was in contact with me often to update me on my car's progress and went out of his way to ensure that I had my car today, even offering to pay for an Uber for me to get there. Instead he ended up driving my car to me. This is is the first time I actually had a repair shop do any of those things. I highly recommend this company and specifically Joesph. Big thanks to this team! read more

First and foremost, I want to disclose that I don't give gratuitous Yelp reviews just because the person/business was friendly. I truly look at the full service rendered before I can make an evaluation. With that said I, I can wholeheartedly endorse a 5 star experience at Pan American Collision Center Long story short, got in an accident and needed it fix. From the first interaction to the last, Pan American was truly Extraordinary. Much thanks to Joesph and the Pan American team! read more

I gave my car for repairs as they are trusted partner of AAA, but to my surprise the quality of repair was pathetic. The original estimate of delivery date was shifted, which might be okay, but the repair quality was very bad that the car had additional scratches, the trunk carpet had some oil markings, and the car engine is making a lot more noise than it used to earlier. I talked to them and again gave to check the car, and they fixed the trunk carpet but said the noise is normal. I won't visit them again ever. read more

If all the staff members are going to take a 2 hour lunch break, then you probably shouldn't advertise your business hours as 9am-6pm. Drove all the way over there for nothing. The store response only added insult to injury. Why would you hang a sign saying you are all out to lunch when you are conducting "training or meeting"? Gee, just own it and stop pretending. read more

I took my car here after an accident as it was on my insurance company's list of affiliated shops. Overall, the service was very good, the people very helpful and professional. On the downside, they managed to lose a part. They were very professional about everything, and set everything to rights, which I'm actually pretty pleased about. But this shouldn't have ever happened in the first place. Sigh. I hope that my case is the exception, but if I ever have to have more body work (ok, when ;-), I'm going to try someplace else. read more

I can't comment on the quality of work done here as I decided to take my business elsewhere. I had a better experience at the other Pan American location in San Jose but this was closer to me so I decided to take an appointment here instead assuming it was same quality. I just had a poor experience dealing with the manager here when I decided to get a quote for a minor repair. He was borderline confrontational when I asked questions about the repair to get his more 'experienced' thoughts about it and he insinuated that I was just doing this whole 'get-the-quote' to get money out of the party which hit my car. I was actually alarmed and called him out saying I didn't like the way things were going here and being spoken to like this. He did his job, gave me the quote but by then I had a bad taste in my mouth and convinced I wasn't coming back here. Whatever it was, I didn't like his aggressive tone, there was nothing friendly or polite about it and I was happy to walk out of there and take my business elsewhere. read more

New location! The general operation has been open for 30 plus years they have worked on my Murano and Acura and have always provided me with spectacular repairs and wonderful customer service. read more

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The manager is no longer David Kaiser, but Joseph. This is the first time my car go into a body shop. The good thing is that as soon as I chose them as my body shop, they went pick up my car from the towing center. They order the parts very fast, and update my the repair status every week. Now I've been driving my car for 2 weeks, everything seems good. However, there are three things I'm not satisfied. 1. Different staff have different opinion about when my car will be available for pickup. My first adviser is David, who told me that my car should be available before May. Then he left his job, and then Joseph called me saying that my car should be done on May 9th. In fact, the real ready to pickup date was another day. 2. After a test run after picking up my car, I found that the driver seat and front seat are shaking when brake, and can be shaken by hand. I drove my car back to the body shop, and they said THIS IS NORMAL THIS IS THE WAY IT WAS! I left. I went to MINI service the following day and asked the technician to check up my seat. The technician immediately told me that a part in the seat need to be replaced, and they fixed the car. 3. Even though Pan American say that they will wash your car, but in fact the car was still dirty. The front of my car still have mud, and the back seat has mud too. read more

I backed my Mother-in-law's flawless Infiniti into a concrete column and scratched (badly) the bumper. I was returning to Southern California so I had to find a shop, get the car there, and hope they did a good job. I dealt with David at Pan American via email and phone and had the car dropped off at their shop. I had already returned home but when the car was picked up a few days later it was described to me as "Looks like new!". From first contact all the way through the customer service was efficient and direct. The car was returned as promised and my Mother-in-law was thrilled. We all know how difficult that can be to accomplish. These guys really seem to take pride in what they do. Hard to go wrong with a shop that tries this hard and returns results like this. read more

The one thing I want to emphasize about Pan American Body Shop is that their customer service and communication is absolutely phenomenal. They are a body shop that is endorsed and affiliated with AAA, so after I filed my claim, AAA set me up to do my body work at this shop, automatically sending over my insurance information. David at Pan American gave me a call that very evening and set up an appointment to bring in the car the next morning at 7am. When I got there, the sun was barely up and the shared parking lot was still empty. I walked to the front door and saw their posted hours of 9am to 6pm. Uh oh! Well, David came to the front door and explained that they had just changed their hours to open at 7am to better serve customers who have to get to work and cannot wait until 9am. Yay! He quickly gathered the information he needed from me and we got to looking at the car. He walked around all sides and took pictures, then I waited in the lobby while he worked up what the initial estimate would be. He explained to me that he expected it would take a few days (Thursday and Friday) to order and receive the required parts, then there was the weekend, and then it would take a few days to actually install the parts and repaint the bumper to match my car (Monday and Tuesday). He estimated that I would be able to pick up the car on Tuesday. I appreciated how clear and forthright he was with everything he was telling me. One added touch that I really appreciated was that David then also called up Hertz rental car agency, so I could get a pick up to get a rental car at the Hertz office! I got two more calls from him with an update on the estimate after that. And then imagine my surprise when I get a call the very next day around noon from David again telling me that my car was finished! I could come pick it up at 4:30pm after they moved it back from their actual shop location where the work was done. I was really pleased with the overall experience. Not only did it only take 2 days to get the work done, but they kept me super updated regarding the progress and cost. Yes, it is expensive, but the work was top notch. I got my car back completely cleaned inside and out, and the body work was spotless. They even detailed my car interior! I highly recommend Pan American for body work. read more

I always choose Pan American to take care of my vehicles for body repair. Mel Alonso is one of the reason that I have to stick with them. He has an excellent customer service and goes out of his way to accommodate and facilitate all concerns regarding the repair. Mel, your the best and hope not to see you soon :-) lol Keep it up....Ive been referring you to my friends. read more

I received excellent service from David and Joseph. They hustled, took extra care to explain everything, and made the process as easy as possible. Hopefully I never have to see them again...but...if I need body work done...I will be calling them first. They are top notch...from end to end. Highly recommended! - Danny read more

If you have a nice-ass car that you want treated right especially when its in pain and dis-figured. Go here. My car, sadly, was hit pretty bad and the damages were, to my surprise, huge! It took a while to get the repairs done, 30 days to be precise. My insurance wouldn't cover the rental for the entire period, so David even made sure he covered the rental from PAN-Ams pocket for a bit. David and Aimee are really sweet. Spoke to me through the repairs and were flat out honest and straight-forward about everything. I know a lot of people say this and it never seems possible, but my car REALLY is BETTER than ever. Great job on the car, it looks perfect and the post repair detailing job done on the car was brilliant too. Really done down to minutest detail. I was frustrated about the time it took to get the job done, but I'm guessing that is mostly because of the type of damages and BMW imposed standards for performing fixes. Bottom-line, Car looks great. Drives Great. read more

Very Happy with the service! I got a new car back! have my car repair by Pan American, after service, my car looks better than before. car was wash and wax, clean inside out, special thanks to Mel Alonso, I was late for almost 1 hr, he not only stay late in the office, also greeting me with smile. Thanks Mel. read more

THANK YOU SO MUCH DAVID! There's so much positive points I can make but I'm going to try and keep this short and straight to the point. David was very professional and was timely when it came to getting back to me with all my questions. I work 12 hour days from Tuesday through Saturday so I appreciated how respectful he was of my schedule and how there was clear communication throughout the whole process. David made sure it all went stress-free and the car was in pristine condition when I got it back. They did such an amazing job and I would highly recommend everyone to come see David if they ever need anything fixed on their vehicle. Hopefully I won't have to go back but it's definitely good to know I have somewhere I can trust to come back to if needed. read more

I want to thank David Keiser and Mel Alonso for the splendid services. My car was evaluated and repaired on time. There was one unexpected issue but David and Mel handled it professionally. Mel was even the founder grandson who took care of the issue wonderfully. Thanks again, KK read more

High quality work done on time, impressive communication, great work guarantee. I would recommend this business and would definitely come back. I was a drop-in and David made time to look at my car and write up an estimate. He took time to explain the whole process to me and gave approximate time frame. My insurance company was not that organized, but David made it work and insurance adjuster successfully met me. For some reason, my insurance adjuster did not feel the need to communicate to me his findings. So, David thoroughly explained to me the differences between his estimate and what insurance had approved. The process of fixing my car was quick and completely painless. I got a rental (easy process with David's help) and had my car back in a couple of days. I very much appreciated the clear and frequent communication throughout the process. I did not need to call or email asking questions. Next steps were clear. My expectations were set and the result exceeded them. Thank you very much for the smooth process and making my car look like new. read more

Fantastic Service and quick repairs. Joesph kept me updated throughout the process. Even gave me a free car wash

Great service, great results! After getting vague information from a competitor, I took my Volvo to Pan American (the Bubb Road, Cupertino, office). There, I talked to David K. He was helpful, open, and friendly. He discussed various options, as well as possible problems that could be lurking under the surface. He also made me aware of low-cost car rentals they have available via Hertz. Dave gave me a verbal estimate, and the emailed copy was waiting for me when I got back to my desk. I decided to have Pan Am do the work ... and I'm quite happy with the results (and the process of getting there). David kept me appraised of the car's status and likely finish date, and was readily available when I called. Although I hope to not use them again ... because that means I need body work :) ... I would certainly not hesitate to go back to Pan American Collision Center! The only suggestion I have for improvement would be to re-stripe the parking lot using larger (and diagonal) spaces ... but I suspect that was done by the landlord, not Pan Am or the other nearby businesses! When I dropped my car off, I was given a ride to Hertz ... picked up a nice rental car ($20/day, a great price) with very little red tape at Hertz. When I picked up my car, I was able to leave the rental car at Pan Am, which was a great timesaver! read more

This was an easy and painless process. Joseph was very helpful with everything.

I had a very pleasant experience with Pan American, Cupertino. Joseph was very helpful, everything went smooth and I received the car as planned. The execution was also excellent: painting the rear bumper, quarter rear panel and polishing the wheel. It was not a big task this time :). I would recommend it and of course will be my first option next time (hopefully later rather then sooner). Thanks to the entire team. PS: Because it was my birthday the day I received the car back I found a nice surprise - Starbucks card on my dashboard :). Thanks Joseph read more

About two weeks ago my car was in an accident. Farmers Insurance recommended Pan American Collision Center for repair. I had the most pleasant experience in Cupertino office. Josef was super polite and explained what is going to be done with my car very well. He called me as soon as he knew the details on repairs and when it is going to be done. I got my car back in no time looking as good as new (inside and out!) I highly recommend this collision center. read more

This facility gave outstanding, excellent service from start to finish. Joseph kept me informed at the end of the day of the progress. They provided transportation for me both ways which was really very helpful. The work was excellent and I was very happy all around with the experience there. Very clean and nice facility also. read more

Several days ago, I brought my car into Pan American for some minor scratches. They checked my car overall, pointed out how it would look like after the body painting job, and then assisted me to rent car from Hertz. It took four days to fix my car, as a result, which looks a new one. Overall, the service was great! read more

Literally took them a year to fix the rocker panels on my s550.

I so agree with a previous review about the attitude of the manager at the Cupertino location, David Keiser. He is helpful until all the paperwork is signed and then it is like a switch is turned. He is agressive, disrespectful, and argumentative. Unfortunately, unlike S.G. I had already signed ALL the paperwork. Also, the location in Cupertino is deceptive. It is almost like a bait and switch since nothing is done at that location. All the work is done in San Jose. I cannot believe AAA is recommending this shop. I am planning to file a complaint and will post another review when and if there is some kind of resolution. However, should you be advised to take your car to this location, ask for another recommendation! read more

Unfortunately, this is the 2nd time I've had to go to Pan American to repair body damage to my car, what can I say... people love to run into my car! As soon as I got into my last accident I gave them a call and they sent a tow truck to pick up my car and offered to give me a ride home! When you're in a stressful situation like a car accident, it's a relief that you don't have to worry about finding a ride! Louis has helped me with both of my accidents and goes above and beyond to make sure you have "no worries!" (lol he says that a lot) He answered my many questions and kept me updated on everything they were doing with my car. I hardly had to talk to insurance because Louis was so on top of things. I'd recommend this body shop to anyone in need of repairs. Everyone at the shop is totally friendly and helpful. Louis helped take the stress out of my stressful situation ($9,000 worth of damage) and my car looked brand new again when I picked it up, I couldn't have been happier with the work! read more

Had my 2014 blue Honda Accord repaired; unfortunately I forgot the name of the gentleman who helped me (Carlos?) and didn't get s chance to reply to any "survey" emails. Wow! Perfect quality work indistinguishable from before the damage, painless paperwork, periodic status updates, and they coordinated with the car rental when picking up. Nice facility as well (the Cupertino office; huge modern office with historic murals). read more

Not only did Pan American do a stellar job in repairing my car, they went out of their way to give me that "warm fuzzy" feeling all throughout the process. It started with a 30-45 minute appointment just to get a quote to me (by the way, their office is pretty aesthetically pleasing and spacious...I felt at times I was at a corporate office rather than a body shop). David explained, in detail, the entire set of repairs to my car, down to the specific parts that would be removed and installed. He even let me watch as he input each service into his pricing program on his computer, so I was able to see exactly what and how I would be charged. To go even further, he then worked with me to remove or alter certain services to bring down the quote to a price significantly cheaper than other body shops in the area. Even as I returned to sign the agreement to initiate the repairs, David called the parts supplier, the company scheduler, and the rental car company right in front of me to confirm that all phases of the repair would go as smooth as possible. Furthermore, the day I actually dropped off the car, the rental car company tried to pull a bait and switch with a higher priced rental. In response, David immediately set me up with another rental car company that was able to give me the original rate I was looking for. The repairs took a day less than planned, and I couldn't be more satisfied with finished product, especially considering that I chose to alter some services in order to get a cheaper price. They even detailed the interior, and re-inflated a tire that had been quite low the day I dropped it off. So all in all, I had the best price, detailed and attentive service, and minimal intrusion to my daily schedule. 5 stars, and I would recommend to anyone without hesitation. read more

Be cautious when you select this collision center. They did not keep their promise. After the repair the car is making some strange noise and i took the car back. However, they claimed the noise is normal but the dealer confirmed it is not normal and repair is needed. I called them back to give them a second chance to fix it but they are not interested any more since they already collected the payment from my insurance company. They either don't care or do not have the expertise or skills to fix the problem. I should not have chosen them. read more

Amazing service throughout. They picked up and dropped off my car for me. Dealt with my insurance company and kept me informed through the entire process. Thank you David! read more

I highly recommend Pan American. I took my 2011 Honda CRV following AAA's recommendation and I am very pleased with the work they have done!!! The work was completed in two days and everything looks great! Mel was friendly, professional, and efficient ! I love that they called me with updates about my car to reassure me and answer ALL of my car questions!!! I've been to other body shops (FCC collision) and Pan American was a much better experience!!! read more

I brought my car here after I hit a deer driving up the 280. AAA recommended this place. everything about this place said professional. There customer service and communication is absolutely perfect. they told me what they were going to do, how long it would take them to do it and what it will cost. they kept me updated with the progress of my cars repairs and actually finished everything ahead of schedule. Due to my work schedule, I was unable to pick up my car the day it was repaired. Just to put my mind at ease, Mel ( my service rep ) texted me a picture of my car. that's what I call service. I've had my car back now for about 3 weeks and it's as pretty as the day I bought it. Thank you AAA for recommending this place and thank you Pan America for making an unpleasant situation a whole lot less unpleasant. If you love your car and want it repaired right, take it to Pan America....ask for Mel. read more

Pan American Collision Center - After :) - Body Shops Near Me - Cupertino, California

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Amazing work done here. Fixed my dent like it wasn't there and were good enough to fix other scratches on the car body. Their deals with the rental car companies made life super easy. Thank you so much!! read more

Have been here three times with repairs made to two different cars. Top notch service. High quality repairs. Trust them with my car and will be back any time I need a repair. read more

Pan Amercian was just fantastic! I brought my Audi A6 in for a quote after a rear-end accident. They got me in and out quickly and pre-scheduled the repair appointment. They even assisted with setting up the rental. When dropping off the car they called Hertz to come and get me as well. I was kept up to date on the progress and the final results were nothing short of spectaclar! I absolutely recommend Pan American for any auto body needs you may have! Great work and thanks again! read more