All of the food we ordered was cold by the time we picked it up. The orange chicken, mushroom chicken, and honey sesame chicken breast were not fresh and had become soggy. In particular, the mushroom chicken contained many tough, not chewable pieces that were difficult to eat, and we ended up having to throw much of it away. Overall, the quality did not meet expectations, especially for a freshly prepared meal. read more

Ordered dinner for my family online before checking into the hotel next door. Received a text that the order was ready. When i arrived. They had not even started the order. The staff seemed more interested with joking around with each other than helping customers. 2 other people walked in and walked out while i waited 20 mins for my order that was Supposedly ready. read more

Full disclosure: I came in about twenty minutes before closing. That's on me, and I take responsibility for that. However, I would rather them tell me they were closed than let me in and serve me, considering how they treated me. First, I had to wait for a few minutes while they stopped cleaning for me. I know this isn't Japan, but isn't there any concept of customer service? Then, they didn't have enough of a food selection, and one of the cooks in the back got mad when I asked for white rice. He Could have just told me they were out of white rice. To her credit, the lady gave me extra orange chicken because they were nearly out of the salt and pepper chicken. Aside from this, it was annoying to be asked to give a donation when I'm paying for my food, especially given my the mood I was in after the unwelcome reception I received. The food was just average. And I wasn't happy about the gratuitous amounts of plastic that they use. I won't be back. read more

Did an online order and got there new spicy orange chicken. It was great! The food was hot,fresh and delicious. The service was good the food was ready in plenty time. I got an email for a survey and after filling it out I got a free small entree with my next purchase. read more

Came in on a Tuesday evening. I asked the gentleman behind the counter which dish had the most heat. He advised that it would be the Kung Pao Chicken - so I ordered the Kung Pao Chicken. Being a Chili aficionado - I wasn't under any illusion about how spicy this would be - given the nature of Panda Express. And of course, this was the case. It was a solid offering for what it was. The restaurant is clean and modern - as you would expect - given that this is a newly built building. One key element that Panda Express missed on during Tuesday evening, was they were out of napkins. Not a good look for a restaurant! Send someone out to buy napkins! #PandaExpress read more

See all

I can't believe what I saw today! The manager is welcome to reach out to me and I will call you. When I was trying to place my order, what appeared to be a shift manager, walked up to the young lady, helping me, whispered something in her ear, while looking at a young lady and her child. The employee looked at that young lady as well. Then they noticed me noticing. This young lady had paid for her meal, went to the bathroom to, I assume, wash her hands. An employee came up to her shortly after I left, said something to her, and I watched it from my car. The next thing I know this young lady is leaving with her child. I don't want to make a false accusation or assumption but I did not see that young lady doing anything wrong. The kid had played with a wet floor cone on the floor until Momma said stop. She was cordial with me. The child was sweet and happy. When I walked in around 314 Friday I was in a black shirt and jeans. This should allow you to validate who I am on camera. When I called the shift manager pretended that she couldn't hear me or understand what I was saying. read more

brand new panda express location! very convenient for Gainesville and Haymarket area, no longer have to drive to Manassas. Plenty of parking spaces and way less congested. Since it's newly built, everything is super clean and very modern. Large windows for that open vibe and you can see into the open kitchen are as well. Food was delicious and your standard panda express taste, which I personally enjoy. Food was also warm and fresh and quantity was plentiful. Staff were all very nice and welcoming! Will definitely be revisiting over and over for the occasional panda craving! read more

Panda Express - chow mein with beef broccoli and orange chicken - Chinese Near Me - Gainesville, Virginia

I am Chinese, and I think they really have the wonderful recipe. This location is very clean, the staff is friendly, the service is fast, all of their food is yummy. My husband, my son and I eat here often, never disappointed with the food or service. read more

The food was delicious and affordable. The staff was very polite and friendly. Their kindness alone would bring me back here. The restaurant was very clean. read more

Panda Express - Fried rice, orange chicken and beef - Chinese Near Me - Gainesville, Virginia

Love this place and location! Have never had an issue here. Staff is always very friendly and kind. Not sure why other reviews give such a bad rating. It's Panda Express lol read more

Just ate at this Panda express today and had an amazing experience! Bhanu, the cook, created the best Supergreens that I've ever tasted! Amazing! Then, Reyna and Mariela were incredibly hospitable when it came to great customer service and service with a smile! It's this staff that makes such a positive difference and ensures my quick return. read more

The food is good but not great so minus one star. None of the employees at this location appear to be happy and actually seem to hate their jobs. Two young girls at the start of the line are rude and pack more food into online orders than the people standing there watching. Go if you need a Panda fix but don't expect customer service. read more

Why am I not surprised this place has 2 stars. I'll keep this short...I've had more good food there than bad of you hit the right time. I've had generally good portions. My 1 star is simply because I have NEVER been able to go there after 7pm and order food because they've run out of everything and don't want to make more. Fine, I'll go order from the best - Young Chow Cafe in haymarket! read more

Came in 30 min before closing, and there wasn't any food left. There are 5 things that I would have been fine eating, but everything was out. Even the pans that still had food were scraps. What's the point of being open if there is literally no food, and you won't make something for people to order? This was very disappointing. read more

Reviewers are being too rough on this place, especially considering it opened recently. We went during the peak of dinner time, and there was a long line. The staff behind the counter was hustling and doing a good job. We were served promptly and politely. The food was fresh and good. This is Panda Express...it is good fast food Chinese, and that is what we got. I like Panda quite a bit, and we will be back to this location. read more

No fresh food available after 7 even tho they close at 10. I was there at 6pm there was no food and they were cleaning up. I was told they stop cooking at 7. They didnt have any food but rice and noodles. Avoid this location specially in the evening. No food. Old scraps for sale. read more

Fresh great food. Fast service Nice portions just enough for lunch or dinner.Glad they are so close to us.

Ordered the mushroom chicken, there were about 2-3 sliced mushrooms in a small size, pepper chicken had A-LOT of vegetables, A-Lot. Why?? This place is very inconsistent. Sometimes everything is good, most of the time too many vegetables, not enough protein. read more

Oh yassss! Finally a Panda location in the Gainesville area! The food tasted like any other Panda Express, and I was overall satisfied. If I want some quick Chinese food I'll def go to this location. It seemed like half of the staff was still trying to figure out how to do things, but this is understandable as it looked like the other half were training the newer employees. read more

What an amazing new place in an up and coming area in Gainesville! The venue is very clean and the staff is super friendly. For those that are new to Panda Express, the options can be a little overwhelming. What type of base do I want? What time of entree? You really can't go wrong. Since we got two bowls, we decided to mix it up. One with the Chow Mein noodles with their ever popular orange chicken. The other with fried rice and their spicy Kung Pao chicken. Both bowls were delicious and made to order. This batch was not too saucy and everything had good texture and bite. The restaurant was incredibly busy so the staff was continuously pumping out freshly prepared food. I saw a few folks get the honey walnut shrimp and the black pepper steak. Those options looked delicious but keep in mind, those items will cost a little extra as they are considered premium. One of the better Panda Express I've been to in Northern Virginia! read more

See all

UNSANITARY! I have seen servers use there hands on several occurences to clean off the counters and dont wash there hands knowing theres a sink right behind them ! Also notice last two time the meat is fatty and not cooked all the way through go to the one in Manassas! read more

I have been to many Panda Express. This restaurant in Gainesville is ridiculous. Their portions of food i ordered were so little and small. I showed it to my husband the other day He said oh my god, that is unbelievable small n little. Please dont go to this store. Is crazy read more

Employees were extremely rude and gave very little portions. Don't waste your money here when the other locations will give you more bang for your buck Picture shown was not touched. Extremely disappointed. read more

Panda Express - Orange chicken - Chinese Near Me - Gainesville, Virginia

Don't believe every review you see. Staff isn't overly friendly but the food is good as always and it's consistent. It's not a 5 star restaurant people. It's Panda Express, get over yourselves. read more

Went before closing (not like 5-10 min before) and we're simply told "oh, all we have is some rice left" instead of doing what every other place has done and prepare more. There were about 10 people behind us coming in also wanting food only to be turned away because they didn't want to cook more. read more

Horrible !!.. I was excited about this location but if you want quality, fresh and consistently good food and service visit the Manassas location I arrived before closing and was greeted by Jocelyn who told me "there ain't much left" when I looked everything was dried up, crusted or empty and the bar was absolutely gross looking . I watched as a customer in front of me was being served the scraps it was disgusting. Jocelyn was yelling to the staff "hurry up let's get out of here" the staff seems to have no management leadership and is very unprofessional. That being said the Manassas location is consistent in all areas they will always welcome you and even if there closing in 30min or even 15min they will always coon smaller portions and the location is clean and friendly. read more

Not a big fan. We went for a quick bite with the kids when it first opened but didn't really enjoy the food. I don't think we will ever go there again. read more

Horrible service, food just regular taste nothing special, long line and move slow.

Drove up to the parking lot at 10:31, we looked at their hours and it said on the door 10:30 open. I get out of the car to open the door and to my luck it is locked. I wait until 10:36 before I finally see an employee unlock the door. I walk in and they still were not ready to serve customers until 10:45. 15 minutes after opening! Another family walks in after me as I'm waiting in line to be served. The family cuts me and the employees still serve that family first anyway despite me being the first one in the building. To sum everything up it took me 20 minutes to get my food when being the first one inside. On the bright side though I learned how to use chop sticks because they didn't give me a fork! read more

No vegetarian orange chicken. It was also a very long wait and they were out of products.

First of all, it amazed me how difficult they could make working at panda express look. The girl who I could only assume was the manager 10/24 @7pm spend the entire time we were at the restaurant screaming at all the employees at a volume the entire room could hear. She then proceeded to publicly yell at 2 of the employees at the cash register in-front of the guests. I seriously doubt I will be coming back here anytime soon. very dissatisfied, would not recommend. read more

HORRIBLE SERVICE. Food was cold, not packed right, people were standing around while their was so many people either ordering, or waiting for online orders. I called the store to get a refund and the Manager rudely did not help me with my refund. Cut me off, called me a liar, and told me to come in the next day. I didn't even get the entrées I asked for. They just put stuff on my plate, and I was missing a order of the Cheesy toasted things. I ordered 2 orders of it, and only got 1 when I picked up my online order. Won't ever come back here. read more

Newly opened location, good food as always. Still working out the kinks for busy times... think dinner rush. Maybe dedicate one person to fill online orders and that would alleviate a lot of the constraints. Otherwise looking forward to having Panda in the neighborhood! read more

Walked in at 755 today and they were out of sweet fire chicken, orange chicken, another chicken dish, and had 6 shrimp left. They were also out of rice. It was not crowded at all. The kid serving stated they weren't making any more food for the rest of the night besides the rice. He also stated they were open til 9 or 930. He wasn't sure. I'm not sure how they plan on staying open with no food left to serve .. read more

Always out of choices and have to wait for them to make more. They never have the steamed vegetables as an option.

Came in an hour before closing and they basically already out of everything. The only option was orange chicken, but I find it ridiculous that they had nothing an hour before. What's the point of being open if they already ran out of everything and aren't willing to make more. They told me that they decided to close the kitchen a little early today.Not to mention that the workers weren't doing anything, they were just on their phones and wouldn't even help their coworker that was serving and had a long line. This was just a bad experience at this location, they need to step it up. read more

Found out (when I went to the movies) that this place was now open. I indulge once in a while but always buy their small a la carte items . . . which is how I can indulge. So I signed up and used their app. Ordered 3 or 4 smalls. Had them delivered. Did this twice. Then on my third attempt I was blocked from reordering (what a convenient app feature . . . for me anyway . . . as I am a creature of habit). The smallest you are allowed to buy now is a "medium". I assume since they offer small's this is a money decision which does not reflect well on this restaurant in my opinion . . . from a health vantage point . . . so I haven't and won't be ordering again. Actually I deleted their app from my phone. read more

I am so excited you guys are finally in my area. I came in on Sunday with my daughter and such great energy. I ordered the orange chicken and it was spectacular with some cream cheese Rangoon. The lady that was serving me was so nice and the cashier lady with glasses too. The only thing is the sitting area was a bit messy. Definitely will be coming back for that orange chicken. read more

they were so kind, staff was efficient and worked well together. orange chicken is the best i've ever had from a panda express and fried rice is great too!!! fast and great experience:)) read more