I had a very disappointing experience at the location on Ernest W. Barrett Parkway in Kennesaw. I was initially told the wait would be 5-10 minutes, so I decided to stay. After waiting, I was informed that it would be another 15 minutes. If the actual wait time had been communicated from the beginning, I could have made an informed decision instead of wasting my time. Good customer service starts with honest and accurate communication, and unfortunately that was lacking during my visit. Based on this experience, I will not be returning and will be advising my family and friends to avoid this location as well. Very disappointing. read more

Great location. We have ordered a handful of times from this location for pickup and haven't experienced any issues. I've read many reviews for this place and haven't experienced any of the issues other customers have had. Our food is always fresh and tastes good, and we always have a nice serving in our to-go boxes. No complaints here. I have not eaten inside yet but the outside of the restaurant is easy to maneuver and there is always parking available. read more

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I looked at the reviews on here and frankly I think YELP needs to start verifying customers, because I read these reviews and think that someone just has a personal vendetta against this restaurant and has started a campaign to ruin their reputation. I visit here at least once a week throughout the year, and frequently twice a week. In fact just visited today! The food does occasionally run out, but that is because unlike every other Panda Express I have been to, the food is cooked fresh here and not sitting all day (I mean seriously, who likes BROWN broccoli). Every service member of the team is exceptional. I have never once had a problem. I think the solution to most issues people have is the drive thru - not in and of itself - but the fact that customers think their food is going to be as fresh or as good once they drive it home and eat it as compared to eating in. That is just ignorant. My only concern at this location is staying on top of the trash during busy times - only because I feel bad putting more garbage in an otherwise overflowing can - but I realize it can be hard to keep up with with how busy this place is during peak times (which is a living testament to the quality of service and food). This is a great restaurant, with great people all around, especially Victoria and Ben! Keep up the great work! read more

Please create a zero star option because that's what I would give. Online order was 15 minutes late and three items weren't available. Horrible location!!!! read more

Nothing worse than placing an order and paying only to get home and it's missing half our food. Shame on me for being a tired parent and not checking before pulling off. Then to call and the answering service rings once to say no one is available and it hangs up. Never will I ever go back. read more

There always seems to be a shortage of food here. They don't do a great job of keeping all of the items filled at all times. Either you're scraping the last bits of it or you have to wait on the item. On the most recent visit, we also weren't allowed to try an item first. I remember they used to so you could try a new item before ordering it. Aside from that, the food quality itself tastes decent. It's not going to be the best Asian food you've tasted, but it's a quick meal if you're in a pinch. The prices are slightly on the pricey side for Asian food, but not too bad overall. read more

Your server Leayasha is a great employee. Her customer service is professional, extremely courteous and very efficient. Restaurant was very clean and service was fast! Food was fresh and delicious. I had the white rice with kung pao chicken and wife had fried rice with blackened chicken. read more

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Zero out of zero, shouldn't be even in business! Shut it down, call OSHA! Quality of the product is beyond edible ordered Teriyaki chicken and Beijing Beef TERRIBLE HAD TO EAT WHATEVER I COULD BECAUSE OF WORK DUTIES and can't go to the location. If not I personally would've! Eat a mfkrs! read more

Panda Express - DISGUSTING THE CHKN HAS A RUBBERY SUBSTANCE! No fucking teriyaki sauce!!! Thank you for ruining my lunch and wuzaaa FU - Chinese Near Me - Kennesaw, Georgia

Usually solid. Standard fast food Asian fare. Recently disappointed in portion. Seen here untouched "large" entree read more

Panda Express - Chinese Near Me - Kennesaw, Georgia

This store is the best in whole Georgia.Love it. Food is delicious and cheap .Staff is so friendly

How's possible that the bathroom didn't work. It is not comfortable when you came from work to wash your hands to eat comfortable.

The worst Chinese takeout I have ever had. It tasted like day old food. Dry and flavorless. The spring rolls were soggy and mushy on the inside. I couldn't finish my plate. I give it a negative 10 review. I WILL NEVER ORDER FROM THEM AGAIN. read more

How is it they are always out of teriyaki chicken? It has like maybe two ingredients? Grrrrr read more

if I could give zero stars... I would! this location is awful! Ordered online and went to go through the drive thru to pick up so I didn't have to take my daughter in. the person working the Drive thru was refused to let me do this (like I do at any other location) and made me come in. She was also EXTREMELY RUDE. I went inside and my food was not ready even though I received a Notification that it was. They made me wait and additional 40 min inside on one item while the rest of my order sat out. Got home and the one item I waited on was wrong and the rest of the food was cold. I will not be back a k do not recommend this location! read more

Undercooked chicken made me sick, and just about every other item on my order was messed up. Except the egg roll though that was acceptable.

Beware! Went through the drive-through and ordered a plate. When I got home and looked at my order, this was my beef and broccoli order. I didn't know 10 pieces of broccoli and a 1 inch piece of beef is what you would receive. Also, the lo mein was over cooked and crispy. Just keep driving past this location. read more

Panda Express - Beware! This was my beef and broccoli order - Chinese Near Me - Kennesaw, Georgia

This is a fairly new Panda Express for the area. It's located next to a Quik Trip and a Freddy's Frozen Custard and Steakburgers on Barrett Parkway where the new Whole Foods is located. The Overture Barrett Apartments are across the street as well as a dunkin Donuts. The place is very busy around lunch and dinner time as expected but I think they move people out pretty quick. In the beginning I think they were a little new so weren't quite use to the pace of things. But luckily whatever kinks they had they smoothed it out and now they move people through pretty fast. I think they're a great addition to the place and looking forward to returning again. read more

In reality I would give my experience a 4.5/5, but still to the point, the fact that this location and all other locations have an average of 2 stars is criminal. I love the quality you get for the price, I just think people are going into it thinking this is going to be fancy cuisine, when it's a fast food Chinese restaurant. For what it serves, Panda Express is Amazing and I have NEVER had an issue with their food. Don't believe everything you hear. read more

THE WORST LOCATION I have EVER been to. I placed an order to deliver to my work, for an event, catered. I set the delivery at 10, FOR 3p, meeting time. At 2:50, saw an update from Uber Eats that the new delivery time is 6p. Meeting at 3, not going to work. Called Panda...no answer a few times, and then finally, someone answered. I explained that the time just changed on my order and that the driver textd me stating that he was turned away when he went to pick up. THey insisted it was an Uber issue, and to call Uber. They stated they need two hours for large orders. I informed them the above, that I scheduled since am. NO dice. I called Uber Eats, and they were just as perplexed. So I placed another order...same thing. Placed though this time, said eta 40-60 mins, but once placed, said 7p. The restaurant clearly tweaks the timing. Canceled that one... Now, it's time for my meeting. Meeting started at 3, I'm speaker one, and don't go in until 3:10. I speak, and by 3:20, I'm back on my phone, trying to get resolution. I then realized they are 9 mins away, so figure let me run and get it. I leave to get. I get there. No hi, no nothing. I'm in a hurry, keep in mind trying to get back. One person at register helping someone, and one RUDE "Latina" looking chick. I say "excuse me", and the reply is I NEED to wait. I wait....someone else comes and I inform her that I'm the person who ordered 3tx, and left my BIG meeting to come get my order. I ask for plates, and utensils. The Latina chick is standing there laughing. The black chick is getting the utensils, with a smirk. I said I'm not sure why you have an attitude, when I am supposed to be upset. They literally laughed. I then grabbed the stuff, and as I was walking out, they both laughed. Noting was funny about the situation. It actuallly caused me major anxiety. I ALMOST went off on them, but then realized that they're low budget, uneducated clowns working in fast food. I also had my company name tag on, so thought twice. Haha, defintely would've gone viral. I called several times to speak to a manager, and they do not answer. I never got a sorry,nothing. These people are the epitome of trash. I will NEVER order from them again. Sucks for them, because my company has a ton of employees, and we need catering for events, often. It was my first and last order. read more

Don't eat here. Been throwing up an hour since my first bit. Raw meat. When I asked for refund they refused

DON'T GO HERE! Pick another Panda Express. The employees have two speeds SLOW and STOP. It takes two people to read and complete each drive through order. Nothing is ordered from the cooks until they completely run out. The staff will completely ignore people in line while they figure out drive through tickets. As the staff can't figure out the simple process of taking orders other things get ignored, the cleanliness of the seating area and restrooms get bad quick. We ate outside as it was cleaner. Drinks are self serve, but sweet tea being a staple in the South runs out and they will not refill it. I had plenty of time to observe all of this as I was 3rd in line and waited twenty-five minutes just to order. The food is good, the staff is the worst. read more

I order here and my protein was hard as a Rock it was the sesame chicken and my fried rice was crunchy as hell the peper chicken was just oepers..lol I kno its not going to be perfect everytime but at the prices we pay it should be close to it and it was around lunch time so it should have be fresh... read more

One of the worst Panda Express stores. Waited over ten minutes for drive thru and there was only one car ahead of me with a small order. Never coming to this location. PS it was at 2:30pn. Not even rush hour! read more

Attitude. Attitude, Attitude, Attitude. With the health crisis going on individuals like myself and my companions have been staying home to stay safe. Every so often, we decide to eat out at small businesses, however my aunt and mom choose Panda Express. It's been nearly a 10 months since we have been there, and therefore not aware of any changes for this chain. Not much of a problem, but it started with teriyaki sauce, I didn't see it in it's normal bowl so I inquired about it, I received a curt "I'll put some in your bag". Following that, my mom asked the exact same question and I hurried to answer her and alert my aunt as well before the annoyed associate gave them the same treatment. Things got really absurd when I presented a redemption code, the associate didn't seem interested in taking it at all. She rudely said "The code has to have 5 digits", as though she wouldn't (not to be confused with couldn't) accept it and I responded telling her that there's only 4. It's always been 4 from my recollection, I paid for my food and earned my free item, so "I do not understand". In a less than clear sentence, I was told they changed it. I responded that I wasn't aware, and without letting me finish to let her know this has been our first outing here in a while, she went on to say "Well I'll honor it this time", again I attempted to give her advice on why he don't know that and how she should take that into consideration, again met with the "I'll honor it this time" bit. Her disposition was nasty and that was her solution. The fact that she's aware of everything going on, it's to be expected that some of us AREN'T going to be aware of the change, and therefore her delivery was very distasteful. This is the 2nd location of this chain I have issues with and its exhausting. We as consumers are not associates and will not know anything that has changed unless otherwise noted, when it comes to that a simple FYI would go a long way. I honestly won't be back to this location, I'm normally a second chance kind of girl but that experience really rubbed me the wrong way. I actually contemplated this review for the simple fact I haven't reviewed in MONTHS and I didn't want my return review to be a bad one, but here we are. Now writing this review, it gave me the opportunity to see that other individuals were disappointed in this location as well so its a certain no for me. I understand times are frustrating but it doesn't call for being unpleasant to consumers. read more

0/5 would recommend this location. I live near by and have been many times. Not a single time between 5pm-7pm have they had all the items available. Multiple times they were "out" of white rice or chow mein somehow. This visit today at 7pm they were out of mushroom chicken and honey sesame chicken, the teriyaki chicken was so salty I couldn't eat it. The staff makes no attempt to rectify the unavailable food items or cook more. It feels like a McDonald's ice cream machine situation. I am very surprised the service and food continue to be this poorly executed, considering the very busy area. This location is consistently the worst I've been to in the metro Atlanta area. read more

This spot sucks ass i paid 10 dollars for medium entree and got 5 pieces of honey walnut shrimp dont come here read more

Panda Express - Medium entree honey walnut shrimp - Chinese Near Me - Kennesaw, Georgia

Ignorant and rude. That was what was what I as met with going into this restaurant. I will never go back as the attitude is a bit much. Not customer friendly and obviously in it for the pay check. read more

Do not expect friendly service. I have been there a few times hoping that things would improve, but they have not. By their level of enthusiasm, the workers seem like they are on their last day of their two-week notice. On my last visit, I was overcharged. When I mentioned this to the worker, I was told that they can't give refunds for wrong receipts in the store. I was directed to their company office in California to get a refund. When I called California, I found that they do not answer their customer service line, even though their phone tree tells me that there are no callers ahead of me. I won't be going to this location again. read more

I would not go here between the hours of 10:30 AM-9:00 PM. There was plastic in my food. I waited 20 minutes to be rung up because the cashier doesn't understand how to work a computer and my food sucks! Super great value for $12! If you want a good Panda Express, this isn't it! read more

Beautiful day outside, good for eating outside, social distancing in observance. We weren't allowed to eat outside though. Had to eat in our vehicle. read more

Worst wait ever. 45 mins for one scoop of noodles. Staff laughs as your waiting. 10/10 don't recommend.

Poor quantity per serving is over priced, management is inflexible, and customer service does not respond to correspondence from small business owners regarding concerns. I recommend going to a local authentic Asian restaurant that specializes in valuing its customers and getting the best flavors in the area. read more

I don't usually leave bad reviews, I'm a nice guy. But this place is ridiculous. They were prompt at least this time, so I can't comment on the speed. However the portion size you get is downright insulting! I got a bowl with fried rice and honey sesame chicken, I got 9 pieces of chicken, NINE, I paid $8.80 for this with a drink. You're telling me you charge almost $1 per piece of chicken?! Insanity. I've complained before and I complained this time. The managers response? "That's our policy." Excuse me it's your policy to gouge people for a bowl of rice?! Avoid at all costs, post a review, send a complaint to corporate, because nothing will change if we don't speak up! This isn't an isolated problem, other locations do the same and I'm sick of it. read more

Anything but express. I should have known better when it took 10 minutes just to order through the drive through with only 1 car ahead of me to order. Another 20 minutes waiting on a bowl of white rice and orange chicken. If you have anywhere you need to be, just don't. Just. Don't. read more

I had a horrible experience today at this location. I ordered a pick up order so I wouldn't have to wait in line. To start off I HAD to wait until I got up front to pick up my online order. The whole point to order online is to skip the line and pick up. Especially if you're paying before you even pick up. Second I understand we have to be cautious with everything going on right now and cover up and rest others. I ended up forgetting my mask at work so I walked in covering 80% of my face with my thick hoody. Which seals in more air than a mask that has many openings. And I was told I cannot grab my food that I already paid for until I got a mask. So I had to go back out and had to use a clothe that I use to clean my car with and cover my face with that. One that was dirty and also released so much more air I to the environment than my hoody would have. All in all, horrible service. read more

Took the family here for dinner food was cold, small portions, but we didn't finish because chow mien was cold and hard!! Very, very disappointed the place was empty at 6:pm that should have been our warning! read more

Horrible location. Got a bowl that was a pitiful portion of chicken and some very bad rice, then a plate - which is supposed to have two entrees - with just one of the two entrees we paid for. I suppose if you like getting less food than what you pay for then this is the spot for you, otherwise go to any other location. read more

I only had 1 entree. They charged me for 2, and then they told me they were not able (Or capable) of giving me a refund. In the year 2017 they were not able to process a refund. I won't be returning to this location and I would hope they can figure out how to ring up orders correctly, and process refunds in the future if mistakes are made. read more

Panda Express' food isn't bad, but the customer service at this location makes it absolute garbage. The drive-thru monitor is broken and you have to wait until you're at the window for your total, so you'll have to trust that the 15-year old manager on duty got your order correct. Spoiler Alert: She absolutely won't. Fortunately, there's a Freddy's next door so after you finish explaining to the rude and immature staff here that 'paying for stuff you didn't receive is a bad thing', you can pop next door for a Frozen Custard and a steak burger. Freddy's can't put this place out of it's misery fast enough (but judging by Panda's ghost town parking lot, it shouldn't be long now...) read more

ATTITUDES!!!!!!!! MANAGER CALLING THE POLICE BECAUSE I WANT A REFUND!!!!!!!!!!!!!!!! I ordered fried rice with orange chicken and spring roll. When I got to the window they gave me white rice instead and forgot the spring roll. I hunk my horns 5 times before she came back to the window. She took my food and said they would correct it. When I receive my food they added fried rice on top of the white rice. I hunk my horn to signal to her to come back to the window, she didn't. I had to knock on the window and the MANAGER came and proceeded to tell me I order white rice not fried rice. I held my receipt up to show her what my receipt stated. She then proceeded to tell me I have the wrong receipt. I told her to just give me my money back. She told me unfortunately she will not give me my money back. She then asked me what I ordered and I reiterated fried rice and orange chicken. She slammed the window and left; then came back with food saying this is my correct order. I told her I no longer want the food and I want my money back. She told me she WILL NOT give me my money back. I told her I am not leaving this drivethru until I get my money back, she tells me she is going to call the police and slammed the window. She came back to the window asking for my receipt. I told her NO I am not giving you my receipt you have a record of my receipt in your system. She slammed the window and left again. She finally came back 2 mins later with my money and told me to never come back there. Lol!!! after the service I received I wouldn't dear spend my money with a company who treats their customers like crap! read more