My husband just got home with a plate for me which is common atleast once a week, I order the beef and broccoli and orange chicken and they literally gave me 5, 1 inch pieces of the beef with my plate. The manager Pedro continue to tell me oh it requires more brocccoli than beef. Can y'all look at this picture and tell me this is a normal serving. Ridiculous. Not to mention I have a newborn so it pretty hard it just get up to get a correct order. read more

Panda Express - 5 small pieces of beef - Chinese Near Me - San Tan Valley, Arizona

See all

definitely got a hair in my food. not mad because i've worked in fast food mistakes happen, just upset because i'm hungover read more

Panda Express - a hand holding a fork over a bowl of noodles - Chinese Near Me - San Tan Valley, Arizona

Does anybody actually read these reviews? The has to be one of the worst Panda Express Location I have ever come across. Normally we drive 15 min out of the way to go to location off ocotillo..We stood in line for over 10 min before the even acknowledge is standing in line. There is 0 communication between anyone who works here. And a few people trying to take care of what they can! They are always out of 5-6 items and wait times for these items are always 10-20 min.. 2 what looked to be managers standing in the back room squating down. Then comes out looks busy and walk back to the back. Does anyone actually manage this place?? It is embarrassing to watch the team struggle, it's like a car accident you can't look away from! Inefficient and sloppy is the only way to describe it! read more

We have take out from here at least 3 times a week and they're great all around.. was offered a drink through the drive thru while they made a new batch of food... keep up the great customer service y'all!! read more

Horrible service! Down right awful! We stood in at the counter for at least 10 minutes and COMPLETELY IGNORED US! LIKE WE WEREN'T THERE! And a big line behind us! Ignored ALL OF US! No were sorry we'll be right with you...nothing! read more

Recently the service here has been super slow. But I thought I'd give it another chance. As of right now I've been sitting in the drive through with the same car at the window for the last 15 minutes. This is supposed to be a fast food restaurant. There is no reason that I should be parked in a drive through with my car off because the staff can't make a few orders in a few minutes. It took me 35 minutes all together to get through the drive through. New review- went to panda to order my dinner before work. Got a plate with chow mein, orange chicken and broccoli and beef. Got settled in at work then went to eat my dinner and got almost all my food...except the beef. Got 6 small pieces of broccoli but no beef. How do you mess up when there is only two ingredients in broccoli & BEEF. read more

Horrible service the girl at the drive thru window (wish I would have gotten her name) looked like she didn't want to be there. When I asked her for sauce it's almost like she was annoyed that I asked didn't say have a great day or anything just straight rude No smile or anything. I order two kids meals and a bowl and it clearly didn't fit in the bag it was shoved in there when I went to open my kids meals the food was all mixed up. To top it off the food was old and dry. I just moved to San tan valley and I've been to many Panda Express and this one is the worst. read more

Giving 1 star is still too generous. The customer service is horrible which is ashame because the quality of the food at this location is reflective of the employees! Will notbe5giving them my business anymore. read more

Need a new drive thru attendant. She was not friendly at all. Not going to mention her name but the visit was on Saturday July 27th around 6 pm. She seemed irritated that we wanted to wait for the mushroom chicken that was cooking. So she told us to pull around. The girl that brought our food out was nice. Food was good. Probably won't be back to this location though. read more

Well I went back to see if the serving line had improved and boy it did! They have a superstar working there in their manager Brenda. Not only did she stay with my order start to finish, she was also delegating to the employees making sure the food was fresh for the inside customers as well as those in the drive thru. She had them busy cleaning tables and washing dishes and helping each other out with the drive thru orders. They were moving with some purpose today! Much improved since the last time and I was very impressed! I don't know who runs everything overall but someone needs to recognize Brenda because she had everything moving seamlessly. Good job! read more

See all

I came in for lunch so I hate wasting time and just my luck. The drive through was backed up and from what I could see inside looked pretty busy, but me personally I just want my food to go so I took a gamble and to my surprise the line moved so smoothly before I knew it I was receiving my food and I was on my way back to the office. Ohh and the food always delicious and hot as usual. read more

Panda Express - Chinese Near Me - San Tan Valley, Arizona

See all

Do not go to this location very bad customer service. I waited over 25 minutes with one car in the window and about 4 cars behind me just to take my order. Then supposedly there isn't a manager or supervisor onsite really definitely lost my business. Drive through should always be priority. read more

Food is good.... However, with that said I have only ever gone through drive through, my one recommendation is STOP OFFERING SAMPLES IN THE DRIVE THROUGH! I have been there 4x since it opened and NOT ONCE have I actually gotten the "SAMPLE" they offer! Can't blame it on it being busy because EVERY TIME I stop by it's NOT busy! Can't blame it on one specific person because every time I have come it's been a DIFFERENT PERSON in the drive through. I was tempted to remind you guys today but THATS NOT MY JOB. It's poor customer service! My thought THE ONLY PERSON I CAN BLAME IS MANAGEMENT! Change it! It's BROKEN FIX IT! Either actually FOLLOW THROUGH WITH THE SAMPLE OFFER OR DONT OFFER IT AT ALL! read more

If it wasn't for this location almost always being out of 5-6 entree options, it would get 5 stars. The food always tastes great & it's always fast. However, I don't think 45 minutes before close they should be out of almost everything on the menu. read more

First time going here and let me tell you it was disgusting. The food here tasted strange, it definitely wasn't the same as other pandas I've been to. The chow mein was hard and gross as it's been sitting there all day and the orange chicken tasted old. I got beef and broccoli as well and it almost tasted powdery. I was extremely disappointed, definitely won't be back at this panda:/ read more

I went through the drive through, had 2 plates and a KIDS PLATE and as the girl walked up to check what I had ordered I watched her touch my food with her bare hands and then close the lid and place it next to my other plates. I then asked to have it remade and I got nothing but attitude. I waited about 3 minutes for it to be remade and then my gold was handed to me. They also forgot to hand my card back and when I told her about it she rolled her eyes, got my card and said "here it is" and then shut the window. Well remember EMMA I was nice but the next person you do that to might not be. WORST SERVICE I've received and I've been there MULTIPLE times. And the time before they just threw my food in the bag and all my kids food was OUT of the box. read more

I placed my order at the drive thru at the Panda Express on Hunt Hwy, I used my card to pay for my order. I noticed my card missing the next morning and my bank informed me that another meal was charged to my card 2 hours later. I will not go back to that Panda Express again. read more

Not my favorite place to eat. I always have a tummy ache when I eat there. Typically I get the brown with orange chicken. It's okay. My husband likes it except for on line ordering. He finds it frustrating. When he called local place they couldn't help him but they would not let him order. Very frustrating and extremely poor customer service. read more

This is the absolute worst Panda I have ever been to. They employees are not organized, people standing around waiting for food that's sitting there ready to go. We arrived at 8:10 and asked for teriyaki chicken and were told they would not be making anymore for the night. The manager gets to the front of the store and tells the cook to make chicken and wants to know why it's not out? Probably bc your employee asked them not make anymore for the night. It seems like these kids are in a rush to go home and are not there to provide service for customers. If I could give them zero stars I would. read more

Worst Panda I've ever been to!! Customer service horrible , food doesn't look like it's been rotated , chicken as hard as rocks! I definitely will be going there again. Spend your hard earned money elsewhere! read more

ABSOLUTELY AWFUL customer service!! We ordered dinner here tonight went through the drive through told us that orange chicken would be 10 minutes, 35 minutes later we got tired of waiting so we got out of our car and tried to go inside the doors were locked when the sign says open till 9:30. Ignored us for about 5 minutes, they finally came to the door we told them we were waiting for our food and they asked us if we had a receipt so we showed them. The lady gave us an attitude the entire time went back in to make our food. Finally got the food no apology or anything. We decided to check our food they got the entire order wrong called them and the response was "Sorry". We will never be going back there again. Terrible customer service. read more

It was 9:20pm 08/06/19. We decided to go to Panda Express which now I wish we hadn't. They didn't look open but they were. They apologized for not having much of a selection as it was late and they were getting ready to close. I guess they can't fix anything after a certain time. We selected what we could and went home to have a nice meal. Well it was either so dry or so hard we couldn't eat it. That was $17 in the garbage. If the food isn't edible it shouldn't be sold. I don't think we will try this again. On a limited income it's to much to throw away. read more

We got to the restaurant when they opened at 11 and waited nearly an hour for food. In the meantime, paid for kids drinks that were then included with the kids meals, luckily they gave us an appetizer to make up for it. We also had 2 orders messed up. One of the doors kept locking, and knowing this, they didn't have anyone watch it to let customers in, so they either had to walk out of their way or rely on other customers to let them in. When we finally got our food and were halfway done eating, I noticed that some of the chicken from my toddler's kids meal was raw. This place was a horrible mess! read more

Panda Express - Raw chicken served to my kids - Chinese Near Me - San Tan Valley, Arizona

Ive had so many issues with this location especially the night crew, mangers always hiding or they say she just left, like come on now, also close the doors early which is against the law. You put 9:30 pm those doors have to open until that time. They be closing doors @8:45 ish and say drive thru only. I had a big van 15 ft + tall that didn't fit through the drive thru, walked up to the window for my food which I ordered before hand and declined it, just because I wasn't in a "car" like what in the world lol I've never been so upset in my life, the worker was incompetent, she had my food there sitting and probably threw it away because she didn't sell it and it was late. Didn't offer to just open the doors to pay inside. Other complaint their to go orders boxes have gotten smaller portions and they were already giving smaller portions before and now even less. I do no recommend coming to This place at all. read more

This is by far the worst Panda Express I have ever frequented. We don't go here a lot but we do go to Panda Express I guess about 8 times per year. Every-time we go to hunt hiway location it's a bad bad bad experience. We used to go there often at a different location. I will never return here not ever. Sincerely read more

Such bad customer service, every time i go my orders to go are always wrong, this time however i decide to call back to complain, since my bowl was the only one incorrect. the women that answered stated that i had to go back and they would make me a new bowl, as to which i complained stating that i had to drive all the way back to get another bowl. She repeated that after every question i had, until i asked am i going to get a refund, her response was " Well what is it that you want me to do for you ma'am? I can give you a fresh new bowl if you come back today or in one week!" How about a simple apology and letting me know what my options were, instead of yelling "what do you want me to do about it!" Never again will i go back!!! read more

I have tried to like this Panda many times but end up disappointed. I went thru the drive thru today and only one car in front of me. I thought it was going to be quick but no. The girl at the window was giving samples to a dog in the back seat of the car with a tooth pick. To me that's gross for a fast food place. I get home my food seemed old and tasteless. This is the only Panda Express that I ever had problems with the food. I will not go back again. read more

My first time at a Panda Express, probably my last too. Went through the drive thru at 1:30pm, no one else in line and a fairly empty parking lot. We ordered 2 entrees and an order of rangoons. We first ordered 1 bowl and 1 plate, but when my fiancé changed her mind and wanted a plate (still at the order screen at this point, literally a minute or less since I said bowl) the girl taking the order complained that she already had the bowl made. Confused as to why our order was being made before we even knew a total, we convinced her that we wanted a plate instead, and somehow this dramatically confused the girl. I had to repeat myself 3 times to confirm with her the 3 simple things we wanted, and her reading them off as fast as possible did nothing but create more confusion. There was no line whatsoever, so I don't know why we were being rushed. To make matters worse, she added an extra meat to my meal, I wanted walnut shrimp, and she somehow heard me request mushroom steak as well (I think mushrooms are nasty and I would never order them, let alone I wanted shrimp, not steak, and not both). Unfortunately we paid in cash and we're just visiting AZ, but we will AVOID this place in the future and I recommend anyone else do the same. read more

I had a bad experience but they contacted me and sent out complimentary meal cards. I went back through the drive thru. Had a better experience this time. Food was correct, and better customer service. read more

I ordered a plate with orange chicken and Beijing beef, she said the Beijing beef would be a bit and I said that's fine. So I waited a bit for it, they handed me my bag and I left. I get home, and I didn't even get any beef. I waited extra for something I paid for, and never even got it! read more

Don't go here! Just gave them a second chance to win our business back. They lied to me and my wife and said they were not making anymore food for the night at 8pm so our choices were limited then more people came in and they cooked a bunch of more entrees. They don't close till 930? They screwed up the order of the two customers in front of us, then I realized they gave me a bowl full of rice and 5 small shrimps in my bowl. Never eating Panda again! They suck! Alejandra.... thanks for reaching out but no thanks. read more

This is the worst Panda Express experience I've ever had, we ordered a plate of chow mein and orange chicken with mushroom chicken. I watched the put a fresh batch of orange chicken on my plate to serve and as I was eating it with my friend we notice a hair in it! It was curled up and completely lost my appetite!! read more

Placed an online order and waited the 15 minutes per confirmation email. Went to pickup and they didn't even start it. 4 guests later ... I could've gotten it faster if I stood in line. Pointless. Gave 2 stars just because my order was right and I got a free drink. read more

Arrived 5 minutes after 9 and the lobby was closed. I was thrilled to see there was a drive thru as this was my first time there. Pulled up to order a half and half with some orange chicken and beef and broccoli! YESSSS! Only to hear the person on the other end say, "would you like to know what we have left?" I'm a little taken back but, agree to hear what's left. Not much is the answer. A couple entrees and a few sides. Needless to say I didn't order and was highly disappointed. I understand closing was about 30 minutes away BUT that's no reason to have an extremely small list of "what's left." The gentleman in the car in front of me seemed to have ordered and then chose to leave. You're losing your customers by the minute. Hope to see that change! read more

I've watched about twenty people get shut down because they closed their lobby early. When you place an online order, it says to come into the lobby, skip the line, and pick up your food which is already paid for... but the lobby is closed early and now, there is line wrapping around the building of people who's order was ready and sitting 15 minutes ago and it will probably be another 20-40 minutes before they get it and can eat it. This is a good way to consistently hand out bad food. Not to mention that everyone is committed to a 30 minute drive through line whether they would've decided otherwise or not. Way to go gang read more

I ordered my food off of ubereats from Panda Express like I usually do. However this time I was missing a few items from my original order so naturally I called to speak to someone about it. I spoke to a young woman named Bianca, she had the absolute best phone service I've ever had from any company. When I told her that I was missing a few things from my bag she took it upon herself to call my Uber driver who delivered my food and asked him to please come pick up the rest of the food from the store and deliver it to me. She even went the extra mile and remade all of the food that did not come in the original order... And on top of that she even added an extra order of spring rolls to make up for the inconvenience. If any corporate or management sees this post I highly recommend Bianca have a raise or promotion for her excellent customer service. read more

Yes it was definitely worth all five stars! The restaurant is new and everything was spotless. We were greeted by every employee and omg they weren't "out" of anything--and it was 8pm! The food was definitely on a higher level than any other Panda we've tried. So glad we stopped in after a long day at work (I was NOT cooking tonight!!). read more

My order has never once been right on the first try. The food typically is hot and tastes pretty good. Overall the staff is friendly but I have had a couple employees who were rude. Disappointing because I love Panda! read more

I was excited to see they were moving close to my home . So far I've been twice and both times it was very disappointing. The chow neon I ordered was cold and bland and my beef with broccoli was raw. I'll never be going here again read more

Husband got FOOD POISONING!!!!!!!!!!!!! BEWARE. DO NOT EAT HERE!! To top things off customer service was awful. Will not be returning.