I had a long day and at work we were all talking about how good the honey sesame chicken is, so I decided to go get some after work. I put in a mobile order at 730 for a pick up time of 750. I walk in at 7:51, walk to registers and was ignored for about 3 minutes. Which I understand because they had a line to the door. They asked my name for the order and one girl says, "Oh, I think he's working on it" and points to a man. Finally he asks my name and he said , "Oh, I'll go get that now." I see him refilling rice etc and he finally comes back just to tell me that they were out of honey sesame chicken for the night, and asked if I wanted something different. I said , "No, that's the only thing I really like here and I'd like a refund" . He gave me a refund and a small apology. The reason I'm mad is that I put a mobile order in when they probably had chicken available but waited to start it until 8:00. Or at least tell me that you're out before I stand there an extra 10-12 min. I ended up having to go to Taco Bell across the street and eat at 8:20. I am very disappointed in Panda Express and the way they are handling the online orders. read more

I had every intention of raising this rating. Of course like each time before, I was miserably disappointed. Simple instructions should be simple. Oy! read more

My Wife and two colleagues got food poisoning from eating here. From the below reviews, it appears this has happened before. Might be time for management to stop by this store and figure out whats going on and fix it. read more

Every single time I go to this Panda Express they manage to find some way to mess up my order, unless I dine in. But even when I dine in I have to be ridiculously specific, which is annoying because the one on Ocotillo has never given me issues, but it's so much farther from me. read more

The food is always hot and always fresh. The staff is welcoming and gets everyone served quickly and with smiles. It's close to home and super convenient. We love it. read more

i was super excited about panda opening up sadly i will have to agree with everyone else... this panda is lacking proper training. my first visit i went through the drive through it was about 7pm there was no line and they weren't too busy the young girl taking orders seemed in a hurry she was very short with words and rude, i asked her if i could get change from her and she replied she had already closed the register i have worked operated a register many times and you can open them after closing , not only that food portions suck i asked for beef brócoli it was more like brócoli only read more

Add Panda to the list of companies exhibiting price gouging and unscrupulous business practices during the Coronavirus quarantine. When the quarantine is over and more dining choices become available, I will remember how Panda treated me...and I am sure I will not be the only one. So during the quarantine, no one is allowed to go inside Panda to order. This has given Panda free reign to gouge people in the drive thru. I ordered my usual order thru the drive thru and drove all the way home to open the bag and see a teeny tiny little box of shrimp that literally had 5 shrimp in it. As I have a family of 5, it was easy math. One tiny shrimp per person. Ticked off, I got in my car and drove all the way back there to speak with the manager (Pedro) who, rather than apologizing as he should have, instead he actually had the audacity to defend the practice. He cited some dubious "company policy" to justify my 5 shrimp order...trying to convince me that I had received exactly what I had ordered in the past. I told him truthfully that I did not care what the company policy said. All I know is that before the Coronavirus quarantine, I would walk into the restaurant and order my usual bowl. When I was actually standing at the counter watching, no one counted pieces of shrimp to give me. They just shoved the scooper in and whatever is on a full scoop, goes onto the bowl. I KNOW THAT EVERYONE HAD THIS VERY SAME EXPERIENCE BEFORE THE QUARENTINE so I really cannot believe Pedro was standing there straight faced and defending his 5 shrimp "company policy" for a bowl. I ordered again, this time the size I wanted...i.e. the size I usually got when ordering inside was possible. That size, according to Pedro was $13 but he said he would cut me a break and only charge me $10. Wow, he really did me a favor there considering I burned gas for 2 trips to feed my family. To add even further insult to injury, they did not include any fortune cookies either. Not a huge thing...but my kids really like them. When I put all this in perspective, I still have much to be grateful for. I am glad I am still employed and have the money to eat out. But when the Coronavirus quarantine ends and more restaurants return to normal business...I will remember how Panda treated me as a customer during hard times. I am sure I will not be the only customer who feels this way. read more

I came into panda and chef pedro was awesome! Makes great food! Loved the Kung pao chicken and the orange chicken. Great team 10/10

Me and my girlfriend love this location! It can definitely be hot or miss but it depends on who is cooking! I've never had a bad experience with customer service and I've never had any cold food. Been to this location over 50 times for sure, and will be coming back for as long as I live here! Keep up the good work! read more

Currently dealing with food poisoning from this location. I haven't eaten there in so long because every time I've had a horrible experience. From waiting forever in the drive thru lane just to have my whole order messed up,dealing with rude and careless employees,terrible food quality and now food poisoning. This location is a huge disgrace to the chain. Might as well just close it down if they aren't willing to meet the standard of a halfway decent place to eat. And I come from nine years of working in the food industry,I hate giving bad reviews and tend to be pretty understanding but this location is a train wreck. Now that I've written my review,I'm going to go finish puking from the food borne illness it gave me. read more

I said outside of panda for 20 minutes waiting for an order that I was told was going to be done in 10 minutes I can't believe that I went through a drive-thru and they didn't have Terry teriyaki chicken say set no way that and I waited they said 10 minutes 10 minutes goes by still not here I called the restaurant oh yeah not 10 minutes 15 okay waited another 10-minutes it was 20 minutes at I waited for something I went through the drive-thru I think it's terrible and I doubt I'll ever go to this Panda again and I will spread the word read more

We have been here twice in the drive thru and each time we have been helped by a different person. That being said, the service here is HORRIBLE! They were condescending and rude and got frustrated with anything added to a meal (i.e. Extra teriyaki sauce on the side). The food is as you would expect but if you are expecting someone happy to be employed- you are going to the wrong place! read more

25 minute wait in the drive thru. Only to pay and asked to drive around to wait for chow mein to be done another 8 minutes. This is so messed up and just unacceptable. read more

Eaten here about 3 times since they opened, and each time has been great. I'm not saying that it's gourmet dining but it is nice to have a different choice for fast food here in San Tan. It's your basic Panda Express food. So glad we don't have to drive to Queen Creek now. They have only been open a couple weeks so they are still working out some kinks, like the serving line. All in all not bad read more

While the food is great, I give this 3 stars because of the service . Every single time I go there, the girl at the window seems extremely irritated. When she tells you they serve Pepsi instead of Coke it's almost like she is the yelling at you . Also she always asks you if you want a sample and then never gives you one . They seriously need to train their employees on customer service!! read more

This place is amazing I love coming here great food and everyone is so friendly! I don't get why this place doesn't have better reviews. 5 stars best I have ever been treated at panda and I have gone to a lot of pandas. Brenda is awesome she is a great girl :) read more

This location is quite close to our house so when the need for some fast food Chinese hits here is where we go The staff is friendly and most of the time everything looks fresh. Have never had an issue with the food. Sometimes the drive thru line can get out of control long but its kind of expected down here. All in all good place read more

I give up on this location. Every time I go there they are out of at least one thing that I want and the chow mein has been old and dry almost every time I go. I have tried several visits thinking I caught them at a bad time, but they are consistently crappy. read more

Received one star only because it needed a rate, my personal rate would be in the negatives.Horrible horrible cooks, received raw orange chicken. Called the number to The Panda Express location. Lady starts arguing how the chicken couldn't be raw... I freaking literally just bit into a raw chicken how are you going to tell me that's impossible. Never will I ever be going there again. read more

This Panda Express is the worst I'm not one for writing reviews or complaining in general I was happy when this location opened as it was a welcomed addition to the neighborhood and my kids and I love panda we have been there on several occasions as my kids are always requesting panda as reluctant as I am to stop at this location the next closest panda to us is 15 minutes away in the opposite direction they are always out of everything and have crazy wait times and say it like they don't care one bit and people have 20 minutes to just sit and wait. I can see if it was near closing time and everyone is trying to clean up however it does not matter what time of day you go! If they do happen to have a couple of items they mess the order up still! read more

I generally like Panda Express restaurants but this one is not the best. They seemed short handed and were more interested in helping people in the drive thru than people who were inside. We had to wait about 10 to 15 minutes to even be acknowledged by the servers and then it took another 5 minutes for the server to come to take our order. The food was satisfactory but not as good as I've had at other Panda Express restaurants. I would not recommend this restaurant. read more

The worst yet!! Orange chicken was so dry and hard you couldn't even cut it with a knife. The noodles have no taste and also dry. This place was really good the first 6mo. Now the worst in San Tan Valley. Never going again. read more

Asked for alot of soy sauce... got 3... asked for a fried rice bowl, got chowmein. Seemed like in a rush yo get us put of rhe drive thru.

This place was ok when it first opened. So I decided to get some dinner for my family on my way home from work. I will never go to this Panda Express or any Panda Express ever again. We should leave Chinese food to either pei wei or authentic Chinese food establishments. At least their service and food is good. When I received my food there was hair in my rice, my orange chicken was not done and was partially frozen. I think corporate needs to completely overhaul the staff here including managers before the state shuts this place down. Unless of course it's normal for a restaurant chain to have low standards of quality. read more

Uh, too bad there's not an option for zero stars. I am absolutely shocked at how rude these people working here can be. I went through the drive through and as I approached the window, the girl working immediately had an unpleasant vibe. I asked her if there were chopsticks in the bag with the order and she responded in a rude tone "do you need chopsticks?" UH? Well... its an asain food chain right!? AND YOU GAVE ME NO UTENSILS.... So....yeah, that would be great. I then proceeded to ask her for an extra fortune cookie and she acted like I had ruined her night, rolling her eyes at me and saying nothing but giving me a nasty look as she handed it to me. She should have put these things in the bag anyway(common sense right)... Look, im not asking for five star service here, I understand having a bad day but behavior like this is completely uncalled for...especially when I was nothing but nice until she acted as if I was this great imposition. Got home and the chick also did not put any soy sauce packets in the bag either. Good thing I didn't ask her though...that really would have sent her over the edge. Panda Express can suck it with their shit employees completely neglecting a simple job. Thanks for ruining my night. read more

Y'all food is always either dry or burnt.Also y'all are never connected to uber eats literally!!!

It's been couple of times they mess up my order I had ordered white rice with string bean chicken and got fried rice instead I called them and some lady said to just save my receipt that next time I can get the white rice only for free I don't like white rice alone if it's not with the string bean so what I'm I going to do with just white rice...... then I went back later that day and AGAIN THEY MESSED UP MY ORDER INCLUDING THE DRINK WAS NASTY SIERRA MIST HAD NO FLAVOR AND I ORDERD BEIJING BEEF NOT ORANGE CHICKEN!!!!! read more

Been here 4-5 times and each time they get something wrong. Then when I call and tell them they say ok we will make it up to you on your next visit then write our name down, then when they come they have no idea who we are and say "ok we will do it this one time"! Lol ummm okay?! You guys messed up my order then didn't ask to remake it just quickly offer to give a free item next order then get amnesia. So we don't frequent here. Sad cause we were happy they moved closer to us! read more

Teriyaki chicken comes with teriyaki sauce folks. When i called i spoke with a snotty little snowflake who said its confusing, it didnt make it in the bag. Teriyaki chicken with rice...wheres the confusion. Customer service sucks along with their attitude. there are a lot of choices in San Tan, if you want to stay in business get your staff straightened out. read more

The girl who took my order and prepared my food was very polite, friendly, and nice...and my food was hot, fresh, and delicious. It's the best Panda Express I've ever been to! read more

Not even one star worthy but to post I had to! I am fuming right now. Just ordered orange chicken bowl and a medium orange chicken entree and a medium chow mein entree. All looked correct on the screen so I didn't even look at the receipt. Just tossed it in the car. I get home, they gave me an order or chow mein and fried rice. I called to let them know and the first thing they asked me was the order number. I don't know?! I didn't want a refund I just wanted my food, so I told the girl on the phone, who I assumed was the manager that I would just come down and they can remedy the situation. I get to the drive up window and tell the clerk that I called and that the person I spoke with on the phone knew the situation. I get to the window and explain, again what happened. She said that they needed to look up the receipt. At this point, I'm fuming, I asked her why there were 3 associates at the computer to look up one receipt?! She stated that one of them was the manager?! Seriously? So it takes 2 associates and a manager to look up a receipt? I searched my car to find the receipt! Found it, just to show them exactly what I said happened....what did they think, that I pulled in, ordered the rice and chow mein only to drive back and get the chicken and get over on them for $2-3 more dollars?! Seriously, the amount of gas to drive back was more than the damn chicken?! THE WORST customer service experience at this location, DONT BOTHER. No common sense at this location whatsoever. read more

I've been here three different times and haven't been happy each time. Today, I went they around 6 pm and ordered the two entree/ one side plate. I got orange chicken and broccoli/ beef and chow mein. I also got a vegetable egg roll and the little cream -filled things. Well, I got more chow mein and very little beef/ broccoli ( meat was done right but the broccoli was overcooked as well add the orange chicken (very dry and hard!) The extras that I ordered were way over cooked too! Waste of money! read more

If you ask for extra sauce they act like it comes out of they're paycheck. Or simply don't give you any. The noodles are dry and most of the time come clumped in balls as if they're not fresh. I understand it's just fast food but for the price you pay I'd expect freshness. read more

Employees need to pick up their game up. Took us 45 mins to get our food through drive thru. Cars behind us were honking at us, like we were holding up the line. Management need to be aware of what's going on. I will not go back. By the way, I got shorted on my food. read more

While there was a line it moved fast. The order gal was able to tell which entrees did not have onions and then the preparation of my order went smoothly and fast. Everything is fresh and warm. I will definitely return. read more

I am actually very disappointed in how the panda express is being ran and manage and supervised. The things that I witnessed on my trip to panda express are disgusting and very unprofessional. I have been in the food industry my entire life but tonight I witnessed a cook answer a cell phone while preparing food and talk on the phone and then touch the phone again and put it back in his pocket. I seen cleaners sitting next to the prepared food Not to mention the sneeze guard glass that protects the food from customers on the receiving end wide open with a line of customers, Employees touching food without washing their hands or wearing any form of gloves (but a box of large gloves sitting on the table right behind them), as well as the crew members bickering and arguing in front of customers (unprofessional), horse play, attitudes, and comments being made towards one another in front of the customer. Panda Express, do your employees need to obtain a food handlers card or any knowledge on how to safely prepare and serve food to the community? Because if so, I cannot tell. My family eats at panda express and I am disgusted with the service and the food that I was provided. I don't know who was the manager or where the manager was at the time but I am just very upset and disappointed. read more

5 stars because it's Panda Express.. you know what your getting when you go there, if you expect 5 star food and 5 star service maybe go somewhere else!! This review was going to be 4 stars because I went thru the drive thru by self and ordered one meal and they didn't give me a fork...... but they made up for it by giving me 2 fortune cookies!! read more

I've ordered Kung Pao chicken from this location 3 times and all 3 times it has been very bland no flavor at all! So sad that this location can't seem to get it together! read more

We just went through the drive thru and ordered Terriyaki Grilled Chicken in a bowl and the Pepper Chicken in a bowl, both over white rice. We asked for a bit more sauce and offered to pay for the additional. We both got bowls of fatty chicken, and the Pepper Chicken Bowl had only three small pieces of chicken. Not only no extra sauce, but the rice was so dry we could not choke it down. We are sad because we really need restaurants here in San Tan Valley. I will continue cooking every meal. Don't waste your money or the trip. I am sad to write a lousy review, but honestly, really bad. read more

Food was lukewarm. Got a replacement order the chicken mushroom was still not hot. I was the first customer at 10:00 so maybe that had something to do with it. Not impressed! read more