Service was good, but homegirl gave me the wrong order Hannah Montana smh but it's all good in the hood lol

there's a weird phenomenon at this store where everybody speaks spanish. that's not a challenge for me. i speak russian, german, spanish and parts of 20 other languages. but they don't do things professionally, especially the manager ernestina. the original order of a large pepper steak entrée was messed up by her, only filling it 2/3 of the way full, additionally the meat was very low quality corporate sent me a coupon to fix the original problem so i went back to the same restaurant with ernestine as the manager. from the panda express parking lot, i chose the panda express which was 20 feet from my car, which was this restaurant and placed the replacement order of a black pepper steak large entrée. when i went inside, we figured out that the automated system had accidentally placed the order for a restaurant 20 minutes away. instead of killing that order and simply filling a large entrée box with black pepper steak for me, the manager ernestine decided the best thing for me to do was drive 20 minutes away to the other restaurant and would not simply give me the large black pepper entrée in her store my family has owned restaurants most of my life, unfortunately not here in california manager ernestine does not understand customer service, nor having the highest interest of the customers i can't believe she forced me to drive 20 minutes away to another panda express instead of simply filling my order, which was right under the glass in front of me. the corporation as a whole is very good and i normally have very good customer service, but this female does not understand the responsibility of a manager. THE ANSWER IS NEVER TO MAKE THE CUSTOMER DRIVE 20 MINUTES TO ANOTHER LOCATION INSTEAD OF SPENDING ONE MINUTE, FILLING THE ORDER IMMEDIATELY IN THE STORE. read more

Panda Express - YOU CAN SEE THAT THE ORIGINAL ORDER WAS FULL OF GRIZZLE AND NO MATTER HOW MUCH I CHEWED IT IT WOULDN'T SOFTEN UP FOR SWALLOWING. - Chinese Near Me - Santee, California

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Not sure when or why but one day this location began giving small portions compared to others, and the taste of the food is off. Something has changed. Not to mention every time you do an online pick-up order, something will be wrong with the order. These people are paid way more now than when the service and food tasted good. This is extremely frustrating. read more

Friendly but sometimes they get super backed up with online orders that seem to get priority over in person customers and they struggle. You sometimes have to wait while three DoorDash drivers are ahead of you. read more

This is without a doubt, the slowest panda express I've ever been to. I come here on my lunch break once in a while There's not even that many people here and it takes a lot longer than it should. The food is okay and the portions are smaller than other locations. read more

They gave us Burned rice in our meals and i am glad that we were dining in, i went and told the ladie working there that it tasted like burned and she replace it with a little box of "fresh" fried rice but it also tasted like it was burned. We were so disapointed of the food but they gave us a good service over all read more

Panda Express - Chinese Near Me - Santee, California

Luckily I never go to PE, but I had a gift card from several years ago that still had a balance on it. My bf and I each order a 2 item combo. I ordered two portions of the teriyaki chicken and the chow main. Maybe if the chicken had been fried to mask the terrible chewyness of it - it would have tasted better? read more

What in the actual F!!! I'm beyond disgusted. The chow mien was inedible in all of our plates and this meal had a whole nasty hair. Total trash!!!!! read more

Panda Express - Big hair as soon as I opened it like seriously!!!!!??? - Chinese Near Me - Santee, California

First of all, they DO accept Apple Pay. Even though it says here it doesn't. I almost left, but decided to ask up front just in case and they did have it. The food is decent. I like the chow mein and orange chicken with fried rice. I like that they have healthier options available, though I don't come here for the health benefits but it's nice to see they're trying. Last time I came, I was disappointed in their walnut shrimp. I usually like it a lot but this last time it was cold and greasy. For the price I expect better. Last but not least, every single time I've come here it's been super crowded with a long line. read more

we came in 20 minutes before closing and they were so amazingly kind. I understand first hand how it feels when a customer comes in right when you're closing up but these 2 employees Grissell and Raeline were so kind and they provided us generous portion sizes. Overall it made our nights better and i really hope i can encounter more outgoing food service employees like them. read more

I miss this place, but it's not as clean as I remember. I know it's a busy fast food spot, and the food is decent. Unfortunately, the rangoon wasn't as fresh this time, though the servers were good. read more

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DO NOT TRY There Fried Rice it tasted burnt i went to ask the emploee that it was burnt and they gave me another looked fresh but still tasted burn read more

Panda Express - Chinese Near Me - Santee, California

Horrible service they missed like half of my order barely put anything and left half of my box without any food wow

Worst experience ever for the money. Short orders on food especially what I paid extra for (walnut shrimp) and beef and broccoli tasted like dog food. I would never recommend this place. read more

Sunday night take-out. Got a plate (2 entrees and fried rice). Terayaki chicken was tasty, but orange chicken was extremely over-cooked. Looked and tasted (of what I ate) like it had been at the bottom of the warming bowl for too long. NOT GOOD! read more

Skip the Santee location. 45 min wait for Panda Express is ridiculous, especially considering there were only 5 people ahead of me in line at the store. They need to meter their online orders, expand their food prep area, and hire more staff. Until they make changes, this place is a nightmare. read more

Not trying to be rude but we arrived at the location at 9:56 I had a late dance audition so not many things open but this location is open until 10:30.. we go through the drive thru and the lady named Steph took our order we ordered some things and she had trouble understanding the order she sounded annoyed and made us come up to the window also after she got done telling us she was out of four things she was being sarcastic and explaining to us the cooks need to clean and go home and if you guys truly work like that y'all need to put it online we close at a certain time but we stop cooking or doing stuff 30 min before because we need to go home and I wouldn't of shown up and dealt with her attitude /: work ethic is sad now of days read more

Panda Express - Chinese Near Me - Santee, California

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The food is alright just like any other panda spot. The customer service is regular. What really doesn't make a lot of sense is the order in which the online orders are fulfilled. You really need to order a good amount of time before if you're on a rush. It doesn't really make a lot of sense that a long walk-in line is taken care of before your online order that you placed 20 mins ago as well as having a bunch of people waiting for their online orders in the small corner while taking care of all the walk-in people. Kind of defeats the purpose of ordering ahead. Maybe I don't understand something there or it was just a busy day. read more

The food is fine, the service is the absolute worst. If your time means anything to you, avoid at all costs. I ordered through the app, so it would be ready for pick up when I arrived. It was not. Walk in customers were served before me, and customers who ordered AFTER I did were served before me. What was supposed to be ready at 3:55 was not ready until 4:15. Without any type of apology or acknowledgement of it being late. The kids working there simply do not care. Spend your money elsewhere. read more

Once again food dits out getting cold waiting for the last thing to be made The portions are small here and they don't care about serving cold food read more

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I ordered a Build Your Own Plate - 2 Half Sides with fried rice and orange chicken and they didn't even put the orange chicken, me and my bf meal totaled $31!! Very annoying... and the lady was rude read more

Panda Express - Build Your Own Plate - 1 Full Side - Chinese Near Me - Santee, California

Very STINGY with portions. Ordered a 2 entree and they gave me what looks like only a 1 entree. Beijing beef was all flour with no beef. read more

Panda Express - 2 entree meal - Chinese Near Me - Santee, California

We got home late, we were hungry, we had $35 free from Uber Eats. It all added up to Panda Express. Panda Express is about as Chinese food as Taco Bell is Mexican food. The difference is that Panda Express is pretty good. Right on the Panda Express website they call their food "American-Chinese". So there should be no surprises. I'm not here to review its authenticity. I won't mention traditional preparation techniques or authentic ingredients from the homeland. I won't get into the history of the cuisine. For that we have Yelper Jay K. :-) I'm here to tell you whether or not it was good. It was. Orange Chicken: A tad sweet, but nice a crispy exterior. The portion was generous and it tasted good. Honey Cashew Chicken: Also a tad sweet. Healthy portion as well and it was quite tasty. The shrimp were plump and plentiful. Broccoli Beef: Just about a perfect 50/50 broccoli to beef ratio. Nicely seasoned and sauced. We really liked it. Kung Pao Chicken: Much better that the so-called authentic Kung Pao that we had from Chai Waii a while back. The Panda Express version was good and spicy. My favorite thing that we ordered. Chicken Egg Rolls: Fat egg rolls with a pretty good sweet and sour sauce for dipping. We really liked the Panda Express egg rolls. Fried Rice and Chow Mein. I preferred the chow mein while Becky leaned towards the fried rice. You really can't go wrong either way. Authentic? Traditional? Nope. Was it good? Yup! read more

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Never again, will I try to order takeout from this place in Santee! It's always a fiasco, either the app is glitchy or the delivery person doesn't follow the clear instructions and after numerous texts and calls the food arrives cold. Too bad, foods decent, EVERYTHING else sucks though unfortunately. And yes, first world problems, but hey, I'm tipping 30+% just trying to stimulate the economy. read more

I always order beef broccoli but lately it's just broccoli no beef they should change to just broccoli. Never comeback here.

Food was good I ate it mostly before being full. Jose helped me out and was very professional and courteous. The ambiance was satisfactory, music was tasteful. Upbeat and well lit. It is 1:11pm on a Thursday. read more

Panda Express - Chinese Near Me - Santee, California

Panda Express in elcajon on Camino Canada has gotten really bad! Vegetables are not cooked and not cut in reasonable bites. They are also mixed with mushy vegetables. The server said were cooked to a timer! He was rude when I explained that they were not bite size and not cooked enough for a senior to eat with dentures. He tried to cut a "cooked piece of zucchini" with the heavy serving spoon and it wouldn't cut in half. He just shrugged his shoulders and went on to the next customer. I spent $70.00 dollars for horrible food that my family had a hard time eating. I will go to another location in La Mesa where they care about the customers! read more

No line, the food is good quality and the service is great. Hana made my visit today amazing & made me leave feeling like I need to leave them a good review! Thank you Hana & thank you Panda! read more

Today when I went in the lady was so rude to me she was steady rushing me and I orded the 3 entree 1 side the lady didn't even give me my side and rushed me to pay without givinge my side read more

Food is good, but other local Chinese fast foods are much more generous. We went at dinner time and ordered 2 combos with one of their most popular entrees - Black pepper angus steak. They prepared our other 2 combos and left them out to get cold while we waited almost 15 minutes for the chef to bring out more of the steak entree. They didn't even call for more till their bowl was empty. When asked what the hold up was I was told they make everything fresh and they only have one chef. Sorry, that's bad service at dinner time. read more

I wanted to take a culinary trip to China for dinner tonight so I went to the best authentic Chinese food place I can find. Panda Express. They were packed which as stated in a previous review I find it a good sign and enjoy when a restaurant is full. Shows that the food is probably good. And panda express has never failed to please me. Due to covid they are no longer offering samples so I was bummed when I couldn't have a honey walnut shrimp sample even though I know very well what it tastes like just don't want to pay an extra $1.50 for it. I can't be the only one that does that. I got the chow mein with almond chicken breast (a new item that I recommend) as well as classics orange chicken and Beijing beef. Probably should have gone for something healthier. Maybe next time I'll be back. Edit: my fortune cookie had no fortune in it so that sucks. An old Chinese lady once told me if your fortune cookie has no fortune you can make your own. Who knows? Maybe she was just trying to cheer me up. read more

This Panda Express location can be easily located because it is near other popular establishments like Starbucks, Target and Cold Stone Creamery. They are pretty quick to take your order and very efficient when it comes to preparing your food and after paying. I would suggest trying their new entrees because they tend to release good entrees that would elevate your experience. I would normally get Honey Walnut Shrimp. It is pretty good. Then, I would also get the ever so good, Orange Chicken and their Chow Mein. Parking won't be a problem since they are located at an establishment circle, so there would be more likely have a space of your car, whether it is big or not. I also like the fact that they are very happy to assist you and would greet all the customers whenever they come here. read more

Had a late night craving for some orange chicken so decide to hit up the trolley panda express. 9ish with an almost empty dinning room and no customers ordering food, I entered the restaurant. From the first step inside of the building I was literally yelled at by an employee at the cash register. She continued to bully and harass me as I walked from the side door to the order line. Simply for my chosen attire. Clean jeans and a jacket no wording, nothing offensive. Just about the craziest experience I've ever had as a paying customer. Same thing happened about a year ago at another Panda LOCATION in Rancho San Diego. I'm not sure why their minimum wage employees think it's acceptable to assert authority and disrespect because they don't agree with someone's chosen attire. It's absolutely mind-boggling! read more

Great food, service and clean Restaurant! I love coming to this location because everything is great!

The worst service ever. I repeated my order 6 times and when I got home it was still wrong. The cashier couldn't use a register I had to help add up what he couldn't. Service at this location needs help. I recommend another location other than this one. Santee panda sucks. read more

The food was so good! I love the orange chicken. The service was normal and no bad things. But overall I love Panda Express, this place is my daily to go place read more

I ordered PLATE ONLY. Chose Fried rice, orange chicken and mushroom chicken. One of the lady putting entrees on my plate added string beans instead of orange chicken. The lady next to her said she will put orange chicken on the side. On the cashier they made my order BIGGER PLATE. I don't even eat string beans, it'll be a waste OF MY MONEY. And WHAT IF i'm short of money and it's only enough for the PLATE?! What? I won't be getting my order?! Why should I make up for your mistake? read more

Panda Express - Chinese Near Me - Santee, California

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My son was craving Panda. So we ended up stopping here to get him the teriyaki chicken kids meal. He normally eats the adult version, but luckily we opted for the kid size as that was plenty. The place was very clean and employees were extremely nice and welcoming. They serve your drink to you at this location, which makes it easier. read more

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I guess they "close their bathrooms early"..? I've been a customer here a bajillion times, not anymore. May these lovely "ladies" never run into the problem i was having and be denied a restroom. I'm about to stay out of Clantee forever, jesus. What is wrong with you? read more

Pathetically bad service, long lines, and somewhat bland, overly salted food. The food is edible, and I like Chinese food, and luckily it's hard to ruin it very much. A big plus is the greens but you can order on the side, which are healthier than rice. And they even have brown rice, so again, that's a plus for the health-conscious. One very big negative is that the menu does not make it exactly clear which dishes they charge an extra $1.25 for. I think that's really bad business. The menu could be changed to make this fact much clearer. read more