Though sometimes I get stuck in the drive-through for quite a bit I've always had really good service for the Allergy orders at this Panera. Everything is always in a separate bag and I can tell a lot of care is put into it. I've had really good food and I've never had an order wrong so far. Thank you so much for keeping my girl safe! read more

My last review for this location was about 4 years ago. Not much has changed. I ordered a full bowl of soup( vs a cup of soup) & a 1/2 BBQ Chicken baguette sandwich. AGAIN the amount of soup was the SAME AMOUNT as the CUP of soup that another in our party had ordered. The thing that made an improvement was the staff were much more pleasant (different person than the previous review). The food was as tasty as in the past. read more

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I come to the Panera on Jackson usually at least once a day. The staff here is awesome,, they treat you with respect serve you with a smile and make sure that your food is what you want. My family or friends are always impressed because they always call me by name. The cleanliness inside the restaurant is superb. They make sure to keep the tables clean and the floor is clean. If I had a complaint, it would be the speed. Going through the drive-through it can be quite lengthy in the morning, maybe it's due to staffing issues post Covid. But in my opinion, it's worth the weight. Love the staff love the place highly recommend. read more

Panera Bread - Panera outside - Sandwiches Near Me - Ann Arbor, Michigan

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I've had some wrong orders in the past but the service today was so disappointing that I'm finally rating it 1 star. I'll go to the Eisenhower location and walk in from now on. read more

First time visiting their new location since they moved and the experience wasn't worth it. Yeah, I won't be back at this location. Shrinkflation must have hit Panera, I ordered 30 bagels, sliced and toasted, half of my bagels were mini bagels, all placed at the bottom of the bag, regular size on the top. Additionally, they packed all the bagels in one bag, they should have divided them into 3+ separate bags. Due to their packaging, the bottom bagels were all smashed/crushed. Also didn't appreciate them over toasting the bagels. They need to have some common sense when it comes to packaging! read more

Panera Bread - Crushed, smashed and very small bagels - Sandwiches Near Me - Ann Arbor, Michigan

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Panera used to a friendly and welcoming place. Now it's all kiosks, hard chairs and impersonal service. My Mac and Cheese was cold. Kiosks didn't give receipts and getting one was a whole deal. I miss the old AA Panera on Jackson Ave read more

Previously I loved to enjoy lunch with friends in the pleasant welcoming atmosphere at Panera, when it was on Jackson Rd...with a little fireplace even! Things have changed. Now the pastry selection is minimal, no more "clean food" claims posted, prices are getting as high as a full service dinner restaurant, and the atmosphere is loud and looks like a school cafeteria. Definitely NOT someplace you wanna meet a friend for lunch. They added the drive thru, but now it is a 'drive on by' for my family, my friends and I. It is always nearly empty inside even though its larger than the original on Jackson. Seems they made some bad decisions in redesigning this business. read more

We love Panera Bread. I love the Wild Rice Soup, and the Green Goddess Cobb which is delicious. I usually get the deli sandwiches all the time, but i was compelled to try something different since they have huge menu choices. So we were greeted and seated. Nice people and good service here. The rice soup was outstanding and out of this world taste i could barely explain. I am never disappointed with Panera Bread. read more

The new Almond pastry, and the new Cherry pastry, are dry and tasteless, the Pecan Braid also dry and over glazed. Not the quality Panera has had. Panera seems to be looking for change, unfortunately in the wrong direction. Pastries are down, breads are down (variety and size) quality is down, prices are up... but hey, they have good coffee. read more

I'm still not over Panera changing their bagel recipe several years ago and getting rid of the strawberry cream cheese but I'll let it slide because the soups are still so solid. As we move into the colder months, my cravings for them grow (particularly the chicken wild rice and the broccoli cheddar) and I appreciate that you can order online and pick up curbside. It's a safe, low contact option during pandemic times. Last time I ordered from here, a couple of weeks ago, my pick up was right on schedule and the order was right on target. Panera in general can be be hit or miss on accuracy but this location gets it right most of the time. I just wish my beloved bagels were back to how they used to be! Pro tip: put the chocolate chipper cookie in the microwave for about 10-15 seconds. You won't regret it! read more

Panera Bread - Chicken and wild rice soup - Sandwiches Near Me - Ann Arbor, Michigan

The customer service was extremely poor and unhelpful. The manager on duty was particularly rude.

They got my order wrong and had the nerve to say "we didn't charge you for that remake". Then they proceeded to give me attitude over the $3 difference that I respectfully asked for back! read more

As I walked into the Panera bread on Zeeb road with my own father, I would like to know that the ambience is horrible and they're so many old people in the area. Also, the iPads were very laggy and the mac & cheese a corn. My sister was very good. I would like to say that I got to The bacon turkey and cheese sandwich and I also ordered a drink, but it didn't give me any size options so they gave me the littlest drink ever I could barely fit any soda into the drink. Overall, awful place to go get food straight horrible terrible never going back here again. Also slow service and awful read more

While I am not generally an enthusiastic fan of national chains, the proximity of this Panera to our home made it a no-brainer for a quick dinner tonight. Panera's soups are the one menu item that I have enjoyed in the past so I was excited to see Vegetarian Autumn Squash Soup on their online menu. It was rich and flavorful and was the high point of our order. My wife also enjoyed the Green Goddess Cobb Salad w/ chicken while I chowed down their rather bland Chipotle Chicken & Bacon Flatbread. One disappointing aspect of this carryout order was their excessive delay in bringing it to my car despite leaving a very generous "COVID-style" tip when ordering online. After parking in Panera's designated carryout parking slot, I had to call them twice before my order was finally carried out at least 10 minutes later. Come on Panera...you can do better than that! Once home, thanks to 45 seconds in the microwave, I consumed a bowl of delicious and highly recommended Veggie Autumn Squash Soup. read more

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My husband ordered soup and salad. He asked for the BAGUETTE that comes with it to be bagged separately because he has to be gluten free and he knows I enjoy the baguette. Instead of a baguette, he was given a piece of stale sandwich bread. This isn't the first time something like this has happened at this Panera. On several occasions I have also been given stale sandwich bread instead of the baguette. Today the greens in my salad weren't the best (romaine) and there wasn't much chicken on it. The location is convenient, but we rarely go there. It's almost always a disappointment. read more

Other Panera restaurants in Michigan have a clean, quiet, comfortable, and inviting atmosphere. My wife and I walked in the Panera on Zeeb Rd. in Ann Arbor. The music was much too loud, the air conditioning was much too cold, even with long pants on and the restaurant didn't seem well cleaned. We walked next door to Starbucks, where it was quiet, clean, and comfortable. As a former restaurant manager, I encourage the general management to look at the reviews for this Panera site to see whether the comments with respect to food, service, and atmosphere are up to Panera's standards. I would not walk in this location again. Loud music (outside of a bar setting where it is expected) is one of the easiest ways to lose customers who are there to relax, have meetings, or to do work on their laptops. read more

Easily worst experience at Panera yet. My spoon is broken and they didn't give me the dressing for my salad. Won't return. read more

Love their food (especially the freshly baked goods) - have had great service during every drive through/order ahead. Highly recommend (lots of choices). read more

I ordered from this location three times and all three were bad. The first time I ordered a sandwich and it almost had no chicken while I asked for extra and tomato was very old. I didn't have time to go back or complain because I was on my lunch break. The second time I ordered tea and I was on my way to work, there was only one car in front of me and 20 minutes to have my tea done and I was late at work. The third time I ordered my tea online and went to pick it up from the store to save myself some time and my cup was not there and there was no one to call because there are busy on other orders, while my order was one of them and they forgot to put my cup read more

It is 8:05am and many items are sold out. I can understand that there is a shortage of ingredients (ie Cinnamon Roll) but there many other breakfast items are sold out as well. Not one soufflé and they aren't making anymore either.... . Why even come to this location? Total Waste of ones time. It would be sad if this location closed but not surprising either... Management needs to wake up and address these issues. This location has had issues in the past but now they seem worse. read more

Oh Panera, you didn't disappoint me. I tried a new item yesterday the spinach bacon souffle. It was flaky, delicious and a wonderful flavor combination. It was filling without feeling heavy and was great for breakfast or brunch. I also had the iced coffee. I really liked the packaging it came in as I ate it 1 hour after ordering and it was still warm.I used the touch screen ordering as I was undecided what I wanted to eat and could easily browse thru pictures of items. My order arrived quickly and I was on my way again. It was a wonderful perk to a rough morning. read more

Panera Bread - Iced coffee with almond milk - Sandwiches Near Me - Ann Arbor, Michigan

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My spot to enjoy a coffee or two while I work. Love the set up of this Panera and all the different seating options available. I'll pick this place over a Starbucks any day. read more

Panera Bread - Coffee - Sandwiches Near Me - Ann Arbor, Michigan

This Panera bread is absolutely the worst Panera bread I've ever been to their service is very slow it's very in accurate the food quality is poor and I even not received my food at times. Do not expect any form of apology from them they do not care. read more

Panera Bread - Egg yoke all over me and my care. This is typical. This is exactly how they served this. - Sandwiches Near Me - Ann Arbor, Michigan

This review is a complaint about the menu items. It is very upsetting when items that are favorites get dumped off the menu. I have complained in their receipt surveys but that does not seem to matter. So I hope that they take this complaint seriously. I have been a Panera Rewards member since 2005. My favorite item that kept me COMING BACK is the SPINACH ARTICHOKE SOUFFLE. I had to always get up early to purchase it because it was marked sold out early. Today when I placed my delivery order, I did not see it. I ordered a different souffle because it was my first day off since Easter and I got up early to place my order. After I received my order, I decided to call about the souffle. I was told by the manager that it was discontinued. THAT WAS THE BEST BREAKFAST ITEM ON THE ENTIRE MENU!!!! Hey, Panera-are you kidding? Get it together or you will be standing alone with no Customers!!!! read more

This location relocated to zeeb road in a brand new space and design. The interior is open-concept with few booths, the noise is bad because of the high ceiling and lack of partitioning, and the seating is industrial and uncomfortable. These updated Panera franchise designs are unfortunate because they are the opposite of the warmth and inviting spaces you'd expect for a place that sells comfort items like soup, coffee and bread. read more

Food was delicious - especially enjoy the squash soup!! Glad they extended the 'season'. The staff and the service provided was excellent! Will definitely visit often! -L read more

The pictures of those new sandwiches look great!! I was hungry so ordered the "pepperoni mozzarella melt on a toasted baguette"! Doesn't that even sound good!? It's actually nothing like the picture - its a paper thin layer of a few pieces of pepperoni with a little cheese in the middle of a giant bun. Sauce is then kind of squirted onto the bread to give it just the right amount of soggyness. Kind of like the picture, but with half of everything...... ...I imagine that one committee came up with this sandwich, another committee photographed it and the final committee figured out how to make it 50% cheaper while keeping the price at $12.00. Anyone could make a better sandwich then this at home. ...or in their car on the way home... read more

So the Frozen lemonade is not frozen it's like water consistency. The Cheese steak sandwich is served cold and than we get to the invisible utensils for the Mac and cheese. $30 wasted on this "meal". It seems like this location is particularly poor, the staff here really doesn't seem care about the service they provide and are further dissatisfied when they don't receive a tip for serving you food that you didn't order. I work locally and have given this place more opportunities than I can count and it's always something. How hard is it to serve menu items? For $30 I could have had a sit down meal and been waited on. Tomato soup is cold and has chunks of bread and unidentifiable objects in it. Bread is often stale or extremely hard. If you have a sip pass and slide through for a drink they are irritated you just want your sweet tea. I can't believe we are watching Panera turn into cafeteria food but here we are. read more

Super friendly staff pretty quick even during a busy time! Clean inside and nice environment. Capable Wi-Fi will come back again.

I ordered a Cobb salad to go. When I got home, I found it did not contain any avocado or bacon. That is not a Cobb salad; nor did it match the picture on the website, which contained both. I called the manager, who was very apologetic and immediately refunded my payment. She was helpful, attentive, warm and polite. She also indicated what she would do to make sure this doesn't happen again. Now, if they would only add bleu cheese to the salad, it would be perfect. Four stars because half the time, the online ordering process doesn't work. read more

I needed a place to grab a quick lunch. Had never been to Panera before. They gave me one of the buzzer things that lights up and vibrates when the order is ready. Fill your own drink. Refills are free. Wi-Fi is free--I saw a lot of laptops, but I did not see anybody plugged in, so be sure your battery is full. The food is not spectacular, but the place was very busy on a Monday at 2:00 pm. Nice place to hang out for a while. read more

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I was waiting 45 minutes for my "rapid curbside pickup" order. I went inside and they told me the order was sitting there. I'm extremely disappointed in this Panera restaurant. I've been a loyal customer and usually have good experiences but this makes me question if I should return. read more

One of my favorite Paneras in the area because it stands on its own and is not connected to a mall or shopping environment. Because of this, the location feels more leisurely and it was often a study or hang-out destination for me when I lived in Ann Arbor. A recent visit revealed that this location has graduated nicely to the online ordering days of Panera, with numbers on the tables and rapid pick up easily available for your order. I found this distinction particularly helpful to order from ones seat, which I had not utilized before, as there was a long line of at least 10 people when I arrived. Thankfully, after ordering from my smartphone, the food arrived very promptly, read more

I order Rapid Pick Up almost every Thursday night around 8:30 pm. The last 5 times, they have been out of baguettes for a side. Soup and chips. Not. read more

This place is okay. Always pretty crowded and seems like it could always use a good cleaning, when walking in. Pasteries are dry and not very appetizing but I came in to check if they have bagels and lox. No cold smoked salmon. They have grilled or broiled salmon for sandwiches. This is strange to me, to have a place with such an extensive bagel selection and no lox. The souffles are awesome. Don't look at the calories or it will scare you away, but they are worth the treat, once in awhile. read more

This is the third time recently that I've placed an online order. With service often lacking, I've been pleasantly surprised by this location. I received wonderful service by nice and helpful folks. Today they were sold out of a few items and went out of the way to find acceptable replacements. I will continue to give them my business. I just wish I would've gotten the name of the nice woman who helped me today - she was exceptional. read more

I ordered CHICKEN noodle soup and my soup had only one piece of chicken. My chicken salad sandwich also had barely any of the chicken salad on it. Panera is already ridiculously overpriced for premade food - they could at least give me what I paid for. read more

Good service at Panera but door dash was terrible. But loved panera. Next time I will pick up my order.

I come to this Panera when I'm home from college, it's where I study and do homework! Im always greeted by my name and with so much love when I come in and it makes me feel appreciated, especially when I've had a long semester! read more

The worst Panera. They get our Rapid Pickup order wrong Every. Single. Time. 100% fail rate. Pictures show no romaine, add spinach. And we get a bowl full of romaine. Our order is never right. I honestly don't understand why it is so difficult to read instructions. It's just not worth it anymore. Service is terrible. Food is never consistent. It's such a disappointment. We have learned our lesson to not come here anymore. read more

Panera Bread - Sandwiches Near Me - Ann Arbor, Michigan

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