Manager is RACIST AF I was just in there buying a salad to go like usual and the cashier brought his manager to the register to put my money thru the machine and it was wrinkled so it wasn't reading it. She accused my bill of being fake even though I tested it at work and it's definitely real. Obviously they have a problem with black people and anyone that isn't white coming in with anything larger than a $20. Not only did she accuse me of having fake money which is ILLEGAL she said she was gonna file a complaint with my manager because she knows where I work. Accused me of being aggressive after she basically accused me of stealing and now I'm the bad guy who's not allowed to go back in. If you're black and paying in cash, you might as well go to a different location. Didn't realize I was still living in the 1950s read more

Awful awful drive thru times!!! The wait is unbelievable EVERY SINGLE TIME. They need to be better staffed and execute better staff times. Such long times at the drive thru. It happens every single time I go here and it needs to change. The manager needs to do better training and accountability in providing faster more efficient service. Fix it. read more

The inside dining room only has a couple outlets if you are planning to do any studying or work... and of those outlets only one that I saw was somewhat by a table. The one I had to use was by the bathroom and I needed my extension cord. :( I noticed it wasn't a super clean dining room (dust build up, etc). Just a heads up read more

DISAPPOINTED!!! Ordered a Caesar salad and added avocado and cucumber. Went through drive thru and didn't check it. I live too far to go back. Tried calling several times to speak to anyone, just kept ringing and hanging up. You have to pay extra to add avocado, it was bad and couldn't eat it. Won't be going to this location again. GET IT TOGETHER PANERA!!! read more

Panera Bread - Caesar salad, added cucumbers and avocado. - Sandwiches Near Me - Chandler, Arizona

Wow. My soul hurts. I miss the Paradise. From the half-hearted attempt at beautifying prepackaged food to the complete abandonment of functionality, this place is a step below the corner QuikTrip. No ice. No clean tables. No available highchairs. Table service from a Walker straight out of your favorite post-apocalyptic cable drama. The macaroni is made-to-order out of an envelope. The salad materials look like they were prepared by a tool from the 'As Seen On TV' store. The chicken, when it was fresh, was part of a juggling act, it seems. And all of this is served at your table by a girl who can only be described as walking through life as though she were in locked-in syndrome, mobile but trapped in her own living hell. What about the layout, you ask? Well, I'll tell you. If you want to walk in the most logical door, you end up sidestepping around people's table in the tiny dining room. Then you arrive at the counter, where queuing theory is more like chaos theory. Once you place your order, you go sit down. Then you get back up and push your way into a little corner right next to where the food is served. Maybe you get to the fountains, maybe not. Then you push your way back out of the throng and shuffle around more cramped tables until you sit at one of the 2 clean tables and crunch white salad, tasteless cold cuts and bland bread. Did you ever make it out to Paradise? Over by Grimaldi's and the excellent greek place, Cyprus Grill? Yeah, well that was pretty good food, and a nice, relaxed and comfortable atmosphere. This place, however, makes me want to spit bile. It would taste better than what they are serving. read more

Panera Bread - Mac and cheese from an envelope. - Sandwiches Near Me - Chandler, Arizona

I can't say I wasn't warned. .. The half fuji chicken salad was a puny portion of maybe a .5c of white (not green) lettuce... so small it took half of my small container. How do you jip on the freaking lettuce is beyond me but at least the toppings were proportional to a half salad. My chicken chipotle panini was chewy bread, about the thickness of a credit card. . Maybe trying to heat up the cheese quickly so use of the thinnest, chewy bread?..? The panini had at least decent flavor combinations. The cashier was very nice. .. the place looks nice. Definitely feel like they're making Paradise Bakery look bad. ..i wasn't in love with Paradise but at least they were decent on salad portions and ratios. Bummer... close to my hood but not likely part of my repertoire. read more

Panera Bread - My Pick 2, fuji chkn salad and chipotle chkn panini. - Sandwiches Near Me - Chandler, Arizona

I thought it was ok. I had a kale salad with chicken, and it was nice. I also had a soup, but did not care for it. I don't even remember what kind it was. The chocolate chip cookie was good. Overall it was fine, nothing outstanding, but I am willing to try it again. The drive though line was crazy long, but they mananged to keep it going, so I didn't have too bad of a wait. read more

Homy smokes this place was amazing! Friendly staff, fast food prep and delicious food. We were passing through on a trip and it was amazing! Clean, and fresh environment as well. Will be back on our next visit. read more

Ordered pick two including a Fuji apple chicken salad. The chicken was a frozen block and stuck together. Zero love went into my order. Glad there are other Panera locations that get it right. Won't go near this one again. read more

Panera Bread - Sandwiches Near Me - Chandler, Arizona

I love Panera Bread! My favorite thing to get there is their Pick 2 with the BBQ chicken flat bread and their Greek Goddess salad. For a breakfast item, I love their Mediterranean Egg White sandwich. Every time we go through the drive thru they seem to keep forgetting some of our items.... the first time, I didn't check the bags and when I got home, I was missing my salad for the Pick 2. I contacted them saying that I didn't receive my salad and when I went back to get it, they gave me a full salad. I very much appreciated that. This time, we ordered two Pick 2's and GOOD THING we checked our bag to make sure we got everything.. we were missing TWO of our salads. When we told the lady at the window, she was not even apologetic about it. How do you miss half of our order?! The receipt even showed that our items were crossed off. She failed to hand us our complete meal... All in all, I'll still be coming back here because it's only two minutes away from my house. I'm just very disappointed that this keeps happening here. read more

They worked really hard to give me a great customer experience for a delivery order for multiple lunches. Plus, I love their food and the fact that it's high quality. read more

This was quite possibly the worst sandwich I have ever had. Normally, in the past, I have gotten the Turkey Avocado BLT and it has been satisfactory. But they changed their menu, so I got the Chicken Avocado BLT instead, assuming it would be similar to my past order. I've always thought Panera was overpriced, but continued going there because the food wasn't too bad. This time though, it was definitely not worth my money. I paid $18.25 for a terrible sandwich and a sip of lemonade. The lemonade was the best part, and it was 5 dollars for the tiniest cup of ice with just a splash of lemonade. I paid 13 dollars for a sandwich that looked like it cost about 2 dollars to make. The ingredients tasted horrible, and it looked like a 3rd grader threw it together. When I picked up the sandwich it fell apart in my hands, just like my crumbling soul when I realized I was going to have to eat this piece of trash because I simply do not have the money to go buy something else. Maybe if it was cheaper I could've had enough money to go buy something to satisfy my hunger. But alas, I used up all the money I had for food this week on the most vomit inducing "sandwich". I could've made this god-awful sandwich for so much less than it cost, and it probably would've tasted a million times better. The chicken was slimy and chewy and there was a single piece of lettuce on it. When I opened my sandwich, my roommates complained about the smell which was another factor in the disgusting experience of eating this sandwich. The cheese smell lingers in my mouth and makes me want to throw up this atrocious concoction that Panera calls a sandwich. The only downside to that would be that I would have to look at the sandwich again. This was my last time going to Panera, as I have been disappointed before, but this was over the line disappointed. When I was deciding where to go for lunch today, I should've picked Chick-Fil-A. read more

I have always had decent service at this location. The drive-thru gets a little backed up during lunch but that's to be expected. I do notice that the prices have been going up recently and I don't know if that's just this location or a trend with Panera. read more

Panera Bread - Good specials selection - Sandwiches Near Me - Chandler, Arizona

I don't know what is wrong with this particular location, but from other comments it seems they can't get it together! We have been here 4 times before and they have messed up EVERYTIME! Tonight I ordered a Mediterranean bowl with chicken... no chicken was there. I asked for no Greek yogurt, but Greek yogurt was there. My fiancé ordered a Cobb salad with avocado... no avocado of course. Please get it together! For how much they charge they should be MUCH better with service. read more

Usually when I come here everything is fine, but today was a slow day and it still took a while. I figured they were making my food with love considering the wait time but pictured is the sandwich I received when I opened it up. Smh Panera. The salad was good though so I'll still give it 2 stars read more

Panera Bread - Sandwiches Near Me - Chandler, Arizona

There's a method to my madness, trust me. I started going to this location about 6 months ago.... After 6 months I have come to the realization that Saturday employees rock! Even though I've had the BEST & WORST meals at this location, Saturday crew has never have failed me, not once! They assemble & prepare my food with love & accuracy. Weekday employees tend to "miss the mark" quite often, on so many levels too. Now it makes sense why there's low star reviews~chances are they were served during the week & not the supercool Saturday crew! (I'm sure there's a rotation of Saturday crew) which means different faces every other Saturday but take it from me, Saturday is the best day of the week to get your Panera on, at this location! #SEEYANEXTSATURDAY read more

A roasted turkey and avocado had barely 2 oz of turkey and barely cooked bacon. And the price for a 'mini' tea bag - ridiculous. Haven't been there in a couple of years and now won't EVER go back. read more

THEY ALWAYS MESS UP MY ORDER idk if it's the drive thru speaker or the employees but This is ridiculous Edit: we went back they were really nice about it gave us coupons but we payed for chicken and still didn't receive the correct order ridiculous read more

I wish I could give 0 stars. This is another place that can't find reliable employees so everyone working there now is either brand new or couldn't care less since everything is decaying and not even managers stay around. Absolute chaos, wrong orders taken, bad food, terrible service. They need to pay more competitive wages in order to attract better applicants, plain and simple. If you do have to go here DO NOT go through the drive thru, order inside so you can confirm everything is correct before driving off! read more

This is the second time we got our order and missing food, it's on my receipt and checked off, but always missing something and half full soups or Mac and cheese- go somewhere else they are overpriced and not worth it read more

I go here often as I love salads and soups. But they often run out of key elements such as bread for the sandwich, or quinoa for a quinoa salad. This happens so often I have lost track of the amount of times. The staff is unapologetic about this. Today they were out of ice tea and quinoa. I feel like once they changed from paradise bakery they lost their shine. read more

Right up top: You don't need this type of drama in your life. Ordering from this Panera's drive-thru in the morning is a blindfolded dart throw at their menu. Maybe you get what you ordered. Probably not. I post this after having been swindled on the past 3 occasions. This first offense involved an americano drink with light cream. Somehow that must have translated into what looked like a pure glass of milk. It wasn't correct. The second offense came from ordering a simple bagel with cream cheese. Got home, and the cream cheese was missing. After being charged for it, it's a small bummer. But in the nicest way I can muster: "You're a bagel place. Do your job. Include the cream cheese." The third offense was the last straw. I ordered two bagels (with a tub of cream cheese) and two bacon/egg/cheese breakfast sandwiches. I even mentioned the previous missing cream cheese, to a lackluster drive-thru employee who could not have given less of a care (look; I thought maybe they'd toss in an extra to make up for it? Maybe? Worth a shot?) I checked the order while still in the drive-thru for accuracy. I was rewarded with the bagels and cream cheese tub, and what looked like two breakfast sandwiches. Things were looking up! Until I got home and opened the sandwiches to find that they were sausage, although I had ordered bacon. The receipt even said bacon on it. I understand. We're all under pressure and mistakes happen. But mistakes happen here more often than not. I feel like the staff is either slightly incompetent or (even worse) they just don't care. Or that perfect blend of both. Either way, I'm done. It's just not worth it. Spend your money elsewhere, and hopefully get what you paid for. read more

Decent Panera Bread that has a drive through, self ordering kiosks and patio seating. The Caesar chicken salad, cream of chicken and wild rice, and four cheese grilled cheese are my favorite items. There's also plenty of seating and drink options. read more

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I called in a cookie cake order and my instructions were..."no words just do frosting around the rim and random squiggly lines and dots, just the basic brown and white frosting is good" I then had my assistant pick it up for me and I about died when I saw it! This was supposed to be a treat to a local church but needless to say the staff ate it instead, I will NEVER order from this location again! Picture is posted... read more

Panera Bread - Do NOT order a cookie cake from here unless you want it to look like a 2 year old squirted paint globs on it! HORRIBLE - Sandwiches Near Me - Chandler, Arizona

I took a long time to express my dissatisfaction. I've been a.fan of Paradise Bakery and knowing Panera was same family and being around the corner I've given the several chances.. A) always running out of items B) drive thru is horrible.. they always mess up my orders.. ALWAYS c) 4 different occasions we have found hair in the food and twice inside their cookies (gross).. Very bad service.... way too bad because have been a loyal client for years to their PB stores read more

This place is a waste of space. I've been here twice now and I'm officially not ever going back. This mornings experience pushed me over the edge. I ordered an egg sandwich, blueberry muffin, and iced triple latte through the drive thru. I get to the window, she hands me my food and a HOT latte... Not a big deal, I tell her I ordered iced and she goes back to fix it. 5 minutes later she comes back and I notice it has foam on the top... She goes "oh that's just the foam from the milk when it was hot" hahaha I look at her and I say "did you seriously just pour a hot latte over ice and try to give it to me?!" She rolls her eyes, goes back and tells me "okay we will remake it" Are you kidding me?? How lazy can you be?? Not only that, when you heat milk up to 160 degrees and then pour it over ice, you're now risking bacteria being formed... Unbelievable. $4.50 for that experience and a gross subpar latte?! No thanks. Then I get home to eat my food (I live ONE street down btw) and it's soggy, gross, and falling apart. And the blueberry muffin is the WORST muffin I've had in my life.. It tastes like straight grease. NEVER going back here. I'd rather eat Starbucks breakfast and lunch for less money... How sad is that? Don't waste your time & money. read more

Being a native of Chicago, I was excited when I found out they were opening a Panera right down the street from my apartment. This Panera was awful though! I went to order my usual, pick 2 of the Asiago Turkey sandwich and broccoli cheddar soup. I was told when ordering that they were out of the usual baguette they typically serve with the soup. Instead, they gave me a really hard roll. Strike one. The food arrives at the table and my girlfriend and I start chowing down. I go to take a bite of my soup and immediately feel something hard and sharp in my mouth. There was a large piece of glass from another soup bowl inside my broccoli cheddar soup! Strike two. We went up to the counter to alert them of the matter. We spoke with the manager and he was apologetic, but said there wasn't much he could do other than offer me another soup. No thanks. We return to our table to find it empty! Yep, an employee cleared our table and our food and drinks were gone. Strike three. I won't be returning anytime soon. read more

In a bind, had this location. Got a salad, also got a hair. I don't know what I was thinking but yeah, food prep standards are obviously not important here. Yuck. read more

I came to Panera bread for the first time, I was so excited to have one of their sandwiches because I had heard alot of good things. However when I got my bacon turkey bravo it was not fresh. The bread was soggy, the meat tasted like cardboard the tomatoes were just a gooey nasty mess as well as the lettuce being not fresh I would like to recommend not coming to this location ever 12 dollars for a soggy non appetizing stinky sandwich I will never return to Panera bread Furthermore the staff was very unreceptive the manager tried to tell me the sandwich was fresh and obviously had been sitting and soaking in the sandwich juices since morning NOT FRESH!! please Panera bread stop lying to and overcharging customers P.S. learn how to count! When the return was made the MANAGER gave me incorrect change because she was upset about the sandwich return read more

I can't say I wasn't warned - the reviews warned me not to go through the drive through - yet I did anyway. I was missing a sandwich and my salad was not made how I asked for it. I then parked and went inside to let them know and the lady behind the counter actually started arguing with me stating that my order was correct. I told her no, I didn't just pay $20 for one salad - one that was not made how I asked for it at that. Needless to say - these reviews are spot on. I will NOT be going back to this location. read more

A few observations... - They have a drive thru. When I went the drive thru was packed. I don't get the drive thru. - The building was built from the ground up. The patio is on the west side of the building. Who does that? How do you not put it on the east side? - The place seems oddly small. I ordered the onion soup and cobb salad. Soup was good but was not especially hot. The cobb salad was good but the dressing (vinaigrette...I wanted blue cheese but they don't have it) had that odd preservative after taste to it. Could have done without the after taste. Not sure I'd go back as there are other similar establishments that I like more. read more

I have given this location two chances.. They are consistent. . . . Consistently sub par! The first time I went through the drive through and got a kids meal pb&j with an apple. My three and four year old were going to share it while I shopped. When we opened the bag the apple was whole and the sticker was still on it (so not washed even) and the sand which was uncut as well! Wth! It's for a kid!!!! This time I got a salad and added avocado .. The lettuce had brown spots as did the avocado! So gross. Up your standards!!!! Healthy drive throughs are needed!! read more

They should rename this place, "please go to kneaders", because that is what we plan to do in the future. First, my wife gets sick if she eats mayo so we are always pretty clear about no mayo. Regardless, her sandwich came out with mayo extreme. We showed them no mayo on the receipt and the staff rolled their eyes before flashing a fake smile to fix it. Even when done right, the sandwich was bland and corporate. Everything there is corporate and uniform as if the bread was made by a machine. My meal included pasta that was clearly reheated in a microwave. Yuck. Also, this is more expensive than Kneaders or other bread companies in the space. So I would only eat here if you wanted microwaved pasta, mass produced bread with no texture, and a long wait for expensive food not made as you ordered. read more

this is the SECOND time this week that i have found a blonde curly hair in my mac and cheese. absolutely disgusting. they charge me TWENTY plus dollars for 2 items which is outrageous, just for it to have HAIR in it. so disappointed in panera, will not ever be wasting a dime here ever again. read more

I am going to say this first --- if you're disappointed with your salad portions or your liquid frozen drink TAKE IT BACK AND HAVE IT REMADE. Criminy, haven't any of you ever worked in food service?! Okay, it is possible you have not but i can bet you eat out often enough and by now you should be able to approach the staff and ask for a fix or do over. Did you make it all the way home and your order is wrong? Then call them on it -you've got a receipt. Majority of businesses will apologize AND they'll make it up to you with a credit or something. So at least make the move, do something about it, and you might be surprised to find they improve in that area. It just seems unfair to vent if you have just ONE less than ideal experience or if this is the first time you've dined at this location. And c'mon, the cookie is a Paradise thing. Get over it. Panera is Panera. Panera is not Paradise, and thus the different name. And I am gonna be honest with you here, Paradise is far from perfect. Check out their reviews. I'm a regular there. HOMG, they are not generous with their meat portion on sandwiches... I've been familiar with this place for a couple decades thanks to my sister. Those Cinnamon Crunch bagels are phenomenal and honestly they're the real reason I even come here. Today I stopped in to get my son some breakfast after our regular morning of volunteering and enroute to a friends house. Bagel for me and a Sausage, Egg and Cheese Panini for him. It was good, just as I remember. Bagel $1.34, cream cheese $1.25, sandwich $4.09 -doesn't look like a bad deal I suppose. Decor is nice, classical and retro (40's jazz and big band) music playing quietly. At this time of day its kinda quiet and not too busy. I like the patio setup, but not sure how comfortable it is. Really though most people just eat their food and leave so probably comfortable enough for that. I can already visualize people pulling out computers/pads and parking their butt for hours inside at a corner booth. And finally, there's a rewards card you can get that gives bonuses based on what you routinely order. Overal this is a nice location for a quick breakfast, lunch or light dinner. Guess I'll need to find a location closer to home for a nice change of routine. read more

My first review was harsh, but they really got it together. I also enjoy seeing some of the regulars each week. Finally, the staff is really friendly and always helpful! read more

Only go here if you want hard stale bread and sandwiches so small you'll need 5 to make a complete meal. My chicken walnut sandwich literally had one bite of chicken salad and the rest was wilted lettuce and tomato. I won't even get into how the cashier screwed up our order so we had to order twice and it ended up being more money than it would have been if they'd gotten it right the first time. Total fail and will not be back. Wish Paradise Bakery was still here. Much better quality and product. read more

My first thought after dining here was "Jesus, I hope Panera doesn't screw up existing Paradise stores this badly." There's no place to wait in line. The dining room is cramped. The kids working here don't give a damn. And, as another reviewer mentioned, the patio is--for reasons inconceivable to anyone who's even visited Arizona--on the west side of the building. I get that Ocotillo is full of cold-blooded elderly people, but even my nonagenarian iceberg-veined grandfather declared it "too damn hot to sit in the sun." The food was... edible. Soups and salads were actually pretty decent. The sandwiches, most of which are lifted wholesale from Paradise's menu, were not good, with weird, tough, chewy bread, less meat than Paradise, and absolutely no care in their prep. (Including chunks of skin still on my avocado. Appetizing!) Tea was stale, frozen drinks were half-melted before being delivered, service was slow, and nothing came out together. Drive the extra five minutes to Paradise at Germann & Gilbert instead. Better food, better service, and you get a free cookie. Or if you really don't mind a drive, the Paradise at Ray & Price is head and shoulders above both. read more

Ordered online got home and soup was wrong and cookie was missing from order. Asked three times to get a credit through customer service. They keep sending emails asking for me to create an account in their app and continue to ask for details but still no credit it's been a week. When I spend 30.00 for soup and pizza and I tip well I expect better service. read more

OK, Yelp'rs... This place,,, does lack customer service,, but the food was actually ok, with the exception of bagels tasting a couple days old.. Daughter Cookie, was super delicious, Wife loved her cheese danish... The ham n swiss souffle's were very tiny.. for 4+ bucks.. so i went with the Asiago Bacon sandwich.. The sandwich was also pretty small, egg over cooked with that ugly gray lining around the yoke, but overall the asiago popped and the sandwich was edible.. Now... Will I be Back ? ... on a road trip out of town and see a Panera, possibly stop in for bfast... Drive to our local one,,, ehhh not unless the wife tells me to.. best of luck !! read more