We used to eat at this location, and at least three other locations often! It was great for a quick bite clean, nice staff, and everything usually tasted fresh. My last visit I ordered an extra salad for my lunch the next day. I went directly home and refrigerated the second salad, The next day, I tossed the salad to freshen it up and was confused at my first couple of bites. There were creamy chunks of something. I soon realized it was the chicken! It had turned into mushy bites. After doing research, I found multiple complaints online and that it's not real pieces of chicken. It's something that Panera uses, which they sell as regular chicken on the menu, and which you won't notice if you're eating the salad right away.. I will never go there again. read more

Tee was so accommodating and polite. It was very busy and she had a beautiful smile on her face through the chaos! We will definitely be back to this location. Thanks again Tee for your amazing hospitality :) read more

Horrific experience all around. I will never ever be back. Between our incorrect order, poor attitudes of the entire staff, not to mention their incompetence; I was astounded. I tried to get our order corrected but there were several other patrons with incorrect orders as well, we just left and threw everything away. You've been warned. read more

Great food and always friendly and fast service. I have never had a bad experience with them, ever.

I was here on the 11th of January with my boyfriend and it was our first time trying them. I ordered a Chicken Bacon Ranch with Lettuce and my boyfriend got some type of cheesesteak sandwich. Eating it was great but i regret not checking the food completely because the next day I HAD E. COLI!!!! i'm ABSOLUTELY infuriated, it took this whole week to get myself back in better health. I literally made this yelp account just to spread awareness Please Do Not Eat Here! read more

Panera Bread - Chicken Bacon Rancher Ciabatta Cheesesteak Broccoli Cheddar Soup - Salad Near Me - Dover, Delaware

Why the eff would you serve soup that's on the cold side ( slightly warm ). Where is my hot soup. So disappointing to come to a location spend your money and see your soup in the bin 30 seconds later. Yes I could have ask them for warm or hot soup but why would I. It should be done from get go. Screw it. Only come when I have no choice. HORRIBLE PLACE TO EAT read more

Panera Bread - Cold soup and substandard sandwich. Not worth the visit let alone the price - Salad Near Me - Dover, Delaware

Disappointed. 1/2 Caesar salad had wilted brown lettuce. I ended up throwing it away. 1/2 Turkey and Cheddar sandwich looked like it had been thrown together. Lettuce wilted. I took the meat off and put it on other bread. After reading the past reviews, I was hoping they had improved. But sadly, they have not. read more

Ordered to eat inside. Received my food in less than 10 min. Order was correct, and food was tasty. They were constantly cleaning the tables once vacated. read more

Not pleased with service. We dined in. The buzzer never went off so they yelled my name to pick up the order. Since it has been sitting, the Warm Baja Chicken Bowl was cold. Had to heat it myself in the microwave. Will not be returning to this location. read more

Bland, boring Panera food that you expect when walking into a Panera. But when your options in Dover are limited, you'll settle for this spot. Definitely didn't come here for the food but it was a nice day and they do have a lovely sitting area outside. read more

Panera Bread - Cinnamon bagel - Salad Near Me - Dover, Delaware

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Went to the drive thru yesterday. Ordered the chicken and wild rice soup which is consistently good as is the bread. Made the mistake of also ordering a turkey BLT. When I got home I unwrapped the sandwich to what looked like a thick slab of meat with lettuce tomato and bacon. Upon further inspection the slab was several thin slices of turkey that the preparer couldn't be bothered to separate. Really?? How lazy and trifling are you? The service here is always lacking and the drive thru staff are indifferent. Sad! No supervision and quality control. read more

We came from Bethany Beach up to Dover Speedway for a FEMA event We ordered curbside pick up breakfast. I give Panera's at this location five stars for speed, friendliness and order accuracy as well as quality of the food.The inside restaurants space looked very clean. read more

I've been to this Panera twice now. Once I came inside and the other time I went through the drive through. The food is consistent, the service is fast & friendly, and the place is clean! I love Panera and this location is no different. I always get the steak and arugula sandwich which is delicious! My fiancé always gets the frontega chicken panini and adds bacon to it, also a great choice! You seriously can't go wrong here. read more

Clean, fast, helpful, and delicious. They have drive thru too. Everything was fresh and delicious. Love the calorir counts and veggie options. Finally dover has a nice place to eat that everyone else has had for years. read more

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Customer service is elite!!!! Fast service, and even when it takes a minute I know the food will come out amazing and packed with flavor. You can tell that all food (both hot and packaged) is made with TLC. I make time for a visit just because it's that amazing! Keep up the great work guys. You make my day! read more

I have tried to use curbside pickup several times and I have never received a correct order. I have also never had my order delivered earlier than 15 minutes past my "order is ready" notification. I have had to walk in and get it myself twice. This time, 20 minutes after it was supposed to be done, I went in and was informed someone stole my food and it was being remade. I get it, crap happens. Wait patiently, get my food and head home. Aaaaaaand, missing a soup. I give up. Every time I try curbside I get the shaft. I called to let them know but what good does it do? At this point it's like they are intentionally screwing up curbside in hopes it goes away. read more

Stopped here today , the food was very good & freshly made. However I cannot get past the fact the manager, Im assuming manager because his shirt was different than the others that I could see from the drive up window ... why didn't he have on gloves ? Handling food placing it in the bags , had a bandaid on a finger. The other workers had gloves on. Managers need gloves too or don't touch people's food ! read more

Egg and cheese on brioche with eggs over easy is amazing! The whole combination is perfect. If you're going to get a cookie... please do yourself a favor and get the kitchen sink cookie. read more

Ordered a Chicken salad sandwich and it was mistakenly entered as a tuna sandwich. Told the girl at the register she said to tell the cooks. I let them know the sandwich should be chicken salad they said no problem they would fix it. Finally received chicken salad but it was on the wrong bread with all the items like tuna. read more

This place has gone downhill. Once I got a salad that should have had apple pieces in it and there weren't any. The last time I was there, I asked for an apple and received bread instead. Are they getting cheap with customers? I use to love going there but I won't go back unless you get new management. read more

Went through drive-through to pick up a bowl of soup on my way home from Rehoboth this evening around 8:30 PM. One person ahead of me at the pickup window. NO ONE addressed me after five minutes. Twice I said, "hello" & finally a voice responded with a rude tone, "someone will be with you in a minute". Placed my order & pulled up behind a large black pickup truck that was (still) at the pickup window. After about five minutes saw what looked like a drink & straw handed to the person in the truck. The person in the truck took it & was waving the straw back & forth seemingly "teasing" the person in the store as they talked & joked. After about another TEN minutes or so, the truck pulled away. Mind you, there was NO other food or drinks passed to the driver during that time! I pulled up to the window, looked inside & see three young people-a young man playing on his cell phone, a young woman having a conversation on her cell phone using speakerphone, & another person walking back & forth trying to fill orders. No apparent manager on duty & zero supervision! I've been a long time happy customer of the Panera in North Wilmington, as well as the Christiana Mall location when it was in business. This was the WORST customer service I've experienced hands down at ANY fast-food restaurant!! One star reflects that rating!! read more

I WAS. A fan of this place .. it's one of the better Paneras. Today I stopped in there to get rapid pick up and saw some young people come in with a dog. They were carrying the dog in their arms... It was a Chihuahua or some small breed like that... I told the manager that there were people sitting at the table with a dog and asked him if that was customary. rom my understanding the laws in Delaware prohibit that except in certain situations. Later I sat outside and saw that they didn't leave and called him and he told me that he asked them about the dog and they told him it was a service dog. Normally I associate service dogs with breeds such as German shepherds etc. These kids were just cutting up and having fun and the little dog sat on their lap. I'm not sure how this could be a service dog as none of these kids seemed handicapped or blind or anything that I could see. The manager told me he's only allowed to ask and if they say it's a service dog, he cannot do anything about it. Note to self... If I would like to bring a ped into Panera and they ask me about it, all I need do is say it's a service pet! I have been informed by others that some of the small dogs are service dogs for PTSD. My heart goes out to people who suffer from this and other mental challenges and illnesses. I'm not hard hearted but wouldn't it be fair to ask people if this is a service dog? Maybe people who are approved for service dogs should have a card they carry that proves this. Otherwise the restaurant could be filled with dogs some of which are not as well behaved as others. On the visit described above, they were for teenagers and they were cutting up and having a great time. My estimation is that the friends of the person who had PTSD would have been therapy enough without the dog at least seemingly. Maybe I don't understand these things fully, but I'm open minded and willing to hear your thoughts. Thank you. read more

Gave them 3 stars. Salad and sandwich were good. Service was quick but the soup was lukewarm . We ate it but would have taken it back if it had been December. I know everywhere is short on staff so I tried to be kind when I told staff so as we left. Thought it best to post it so the manager see it. read more

This is the worst Panera bread shop in the state! I ordered one salad Green Goddess Cobb on 10/05/20 and first no chicken! I contacted store and Np they would replace,which I picked up on 10/08/20 because I live in a few towns over and this time no tomatoes. This is not the first time this has happened with replacement salads for either missing items or bad quality greens. This shop should be closed and start over with new management and better employee training. I have been going to Panera bread in Wilmington,De and Christiana and never once had this type of problem. read more

Panera Bread - Green goddess Cobb with no chicken. - Salad Near Me - Dover, Delaware

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This Panera could use a new manager. Never clean anymore and they will strive to get your order wrong then make you feel like it was your fault. Save some time an go north or south and bypass this one. 10 orders in a row all missing something. This is the only Panera I have been to this bad. read more

Worst experience!! Folks who work here seem to not have any knowledge regarding gluten free options they asked us to go to website even though we were in the restaurant. They are not helpful atall. Never going to go to any Panera bread locations. Also, the options we saw on the website were not available in the kiosk ordering machine! read more

Great food options. Great service mission. It's the best fast food place in regards to food and service. Great seating options.

If I'm going to eat at a chain restaurant, I'd choose Panera. I have had my favorite spinach and artichoke soufflé for breakfast several times...always delicious. I love their seasonal Strawberry Poppyseed Salad with chicken. But, if you want a REAL treat, try the lobster roll! I just couldn't believe my eyes when I saw it, and it tasted every bit as good as it looked! The roll wasn't buttered and grilled as it traditionally is served, but it was soft, fresh, and delicious. The generous serving of lobster was lightly dressed and sweet. I like to add a light sprinkle of Old Bay, but it's still good without. When I heard that Panera was serving this, I'll admit I was skeptical. We ended up eating there two days in a row. Don't let the price deter you. It's a bargain for what you get! Go and get this now before it's gone in September! read more

Panera Bread - Lobster Roll with Summer Corn Chowder - Salad Near Me - Dover, Delaware

It's Panera you either like or you don't. Soup salad and sandwiches. Service is usually pretty good. I have not had anything I did not like

Either close down or get more people. I don't understand why theres only one person working in the morning. Get more staff wtf

I went to order my dinner through the drive through only to find out they were out of the items I wanted. No Autumn squash soup, they were out of ciabatta bread and the mitten cookies. One disappointment after another. Wow it was before 6:00p on a Sunday. Why are you out of all of this? I am sure I am not the only one who tried to order things and you were out of whatever other items that were ordered. Maybe you need to re think your ordering to be sure you don't run out. read more

Have had bad service here previously, but tonight was great. Ordered food for curbside pickup. 10 min after it was ready it was still warm and fresh. Food was great and so was the service. read more

Smaller portions than in the beginning, soup out of a bag. Curdled half n hdlf for the coffee. I've had better.

This Panera has consistently provided exceptional quality in food and service. So much so that I went back so often, that I kind of got sick of it (in a good way I swear). I typically go in the fall and winter months because I lose the squash soup, but now they have summer salads that are to die for! This is the kind of place that you'll go back to again and again. It's worth it. read more

Ordered chips, didn't get them or a receipt. Also tried the bbq chicken Mac n cheese, which has good flavor but not sure why they put cold chicken on top of hot Mac n cheese, not sure if it's meant to be that way or a mistake . read more

Stopped here awhile back. The atmosphere took me back to when I was a prison guard. My job was supervisor of commissary. And the attitude of the so-called employees, took me back to that. It seemed they could not have cared less about their duties, but more of what could get way with. Not once did I see any sort of management ,just a bunch delinquents screwing around and playing on their phones. read more

Horrible drive thru service, 20 -30 minutes waiting for one customer in front to us. He was the only other car in line before us. This was at 6:30 on a Saturday. read more

The two starts is for the food but Service was less than desirable! Their was four people in the restaurant at the time we walked in 45 min before 5 more people came in. We order on the Kiosk because no one was at the registers but there was four people on the side just chitchatting. When went to get our drinks the Hot Water was Luke warm no napkins in the slot. Still all these people standing around talking. When we went to find a table we found only one small one that look clean. After we sat down a women came from the back and ask these employees why no one was at the registers. The floor in the dining area had paper crumbs and strip sticks on the floor. Who ever was cooking did a pretty good job with the food bush my husband Mac and Cheese was cold so he took it back to be warmed. After dinner I wanted to buy scones to take home now they had 4 or 5 standing in a line all after I came to the counter for bake goods. A girl look at me two or three time and then went over to the cash register where all the people were standing and only one cashier which I understood. She stood their doing nothing and then put gloves on came over and started taking the scones out. I ask if someone was buying then and she says no we are closing the bakery. She then said oh do you want to buy some? I said yes that's why I am standing at the counter, well you can but you will need to go to the other line. At this point I said no that's ok!. I know it's hard to find help and many times young workers lack the ability to give 100% and have no idea how to work or talk to the customers. I have never written a bad review in my life but I want the manger to realize if you don't have standards for your workers and make sure they do their job all your employees won't do their job. If your serving good food then you need a standard of cleaning in the dinning room. Train employees that their real boss is those coming in the door and giving the money that pays them! Kindness attentiveness to the customer is vital in any business! read more

I ordered the Mediterranean Veggie and Green Goddess. The Med Veg was missing the cilantro hummus. I had to return to let them know and they placed hummus in a container and handed it to me with a knife. The salad was fine. This location isn't my favorite drive-thru locations. read more

The muffins here are cold and gummy, as if they've been refrigerated and taken out an hour before. I always liked Panera because their food was fresh, this has not been the case at this location. In addition, they charge us for egg and cheese on roll although we only get the egg, I don't think the customer should pay for something because they don't have a simple option in their system. read more