Tables are filthy and so are the bathrooms. Every take out order I have ever placed been wrong. Never going back.

I used to love Panera. This is the only one I have been to in NYS. It is closet to where we live. My daughter still loves it unfortunately. So I ordered the same thing we always get. I had a BLT and bread bowl of chicken and wild rice. My daughter finds a sandwich with the bread she likes, changes the meat, takes just about everything off and adds spinach and mayo. So an $11 sandwich becomes a $15 sandwich and she gets a bread bowl of chicken and wild rice. I get home there is one chicken and wild rice soup and one broccoli and cheese. Of course my daughter got the chicken and wild rice. I tried to ear the soup but I am not a huge cheese lover and only ate half of it. Moved on to the sandwich. Which had 4 I guess they wee suppose to be 1/2 a slice of bacon. Two stuck together on one side and two on other side of sandwich. I tried to separate the bacon and it pretty much fell apart and was cold to the touch! Lettuce was wilty and tomatoes weren't ripe yet and had no flavor. The bills like $40 for two at lunch?!?! I wouldn't mind so much if we got what we ordered and it was quality of food they used to serve about a year ago. Personally I would dive a block or two east on W Ridge to opposite side of the street and go to Pino's Deli. Fresh homemade Italian food and recipes! Huge serving sizes! Even the bread is homemade! read more

I came here with a friend. I ordered my usual you pick 2 so wasn't disappointed however he decided to order something new off the menu (I was tempted to too, It looked so good). It was a rice quinoa dish - the picture made the salad look huge, it was not. Barely the size of my fist, so small. When the manager came to check if everything was okay I explained it wasn't. My friend paid 11 plus dollars for something that wasnt worth 3 dollars. However the real kicker was how the manager reacted when I told him how disappointed we were. He said first "didn't you see the picture advertised" I said yeah we did and its way smaller than advertised "he then laughed and said of course it is its advertising" Being and advertising major I was then extremely discouraged and raged. He said sorry he would take the food back and remover charges - I repeated that's not how you conduct business and he said too bad. This went on and on for several minutes until my friend finally got reimbursed and ate his tiny meal. read more

Haven't been here in a while. Went for lunch. Not to long of a wait and plenty of seating. The staff is very friendly and hard workers. The food was pretty good. However for the price I won't be back anytime soon. I spent $34 for 2 sandwiches and a soup. Wasn't to impressed with the prices. read more

Food is decent but the portions are pathetic. Especially when you order to go or online.

Panera on West Ridge Road is outstanding because of the employees they are so kind it's the employees that make me come back. The food choices are strange but it's still a fantastic restaurant it's clean well organized it's a stress relief. I do recommend going there for breakfast and try and the ciabatta scrambled egg cheese and bacon it's the best deal and it's real wholesome food. I will definitely be going back. Don't forget to use a Panera card because I found out that it gives you free cookies. read more

GREAT DELIVERY! I've ordered delivery about 7 times and they're so fast. I receive my order within a half hour. That being said it is a little pricey and sometimes the sandwiches don't taste as good as they do bought in store and the lettuce is wilted. I feel that getting it delivered is worth the compromise on price and sometimes quality. Will definitely keep ordering! read more

Panera Bread - Delivered for lunch! I like how they put the salad in a plastic container now instead of the boxes. - Sandwiches Near Me - Greece, New York

Well, Panera did it again. Provided a great meal for 10 at a decent price but, once again shorted us on 2 items. We received delivery, which cost about 10% of your total order! When I complained that 2 employees didn't get a lunch today all I was told was "wow, we messed up". I was told they'll send a gift certificate to cover the missing items. When I told them "thank you since we've already paid for them" I received a "you're welcome, anything else I can help you with?" I was looking for a refund? How can you take money for something that you didn't deliver? Isn't that theft? Well, we'll never order from Panera again since, they obviously, dont have this delivery thing down . read more

I am usually not a huge fan of chain restaurants, but I enjoy Panera! The food always taste fresh, the service is good, and it's a nice place to meet someone for a work meeting, or even to bring my laptop and get stuff done on my own. Recently I had a half a tuna sandwich with a cup of tomato soup; tasted great and kept me full all day! read more

Huge Panera fan. This one is nice and close to my house. I have stopped in several times since they opened. I also get them on GrubHub a lot. I don't have any complaints except there seems to never be enough seating; it is always so busy. I just discovered their Green Goddess salad dressing...in love. read more

Wife & I are doing a cross country trip, visiting relatives. Stopped here, not the best or worst Panera we have been to, but... we had curt /rude? service from front area and food pickup. Items were forgotten and one item was the incorrect one ordered. I was not going to write any comments, but I went to get a second cup of coffee and the urns were empty. Hazelnut & dark were bone dry at 9 a.m. Lastly, no large lids for my wife's tea. Our travels on Interstate 40 were excellent at the Panera's we stopped at, I just hope our north route becomes better. read more

The 24th was my daughter's birthday, so I decided to take advantage of Panera's free delivery. Unfortunately, I forgot to use the code and ended up having to pay. That was not the only unfortunate thing with my order. My daughter got the "classic grilled cheese." The picture of the sandwich looked great - unfortunately not the reality. Her sandwich was quite small and NOT grilled. Therefore, the cheese was NOT melted. Basically she got a piece of cheese between two pieces of bread. A first grader could have done better. The mac and cheese was equally gross. It was congealed with little clumps of macaroni throughout. It also had an odd taste. Lastly, the bread that accompanied the mac & cheese and soup was stale and hard as nails. All in all a horrible meal, a waste of money (over $40) and ruined a birthday experience. I will never order from Panera again. read more

I like Panera and have been coming here casually for a few years. It's a good place to go with others, alone, to do work, or to meet clients. Overall, the food is very good. I think it's often overpriced (I usually order cheap stuff and it's still high in price), but it's high quality and I'm usually happy with whatever I order. I would highly recommend the broccoli and cheddar soup, as this is among the best soups I've ever had. It goes well with the french baguette. (Try it with Tabasco sauce too.) It's a calm, relaxed place to go and anyone is likely to find something they'd like on the menu. It's a nice place to go for coffee and dessert. They usually have an assortment of coffees and teas, and they each come with free refills. It's good quality too. The menu can be confusing. It's not clear which items go with what, how much it will cost, and what things can be combined with which. Their point system is also confusing. Every time I'm in Panera, someone is complaining about the menu's lack of clarity. I go often enough and even I have problems. Another complaint I have about this particular location is that it crowds easily. Its linear design makes it very hard to work around the people who are already seated, and usually doing anything (walking to the drink machine, finding a seat, grabbing your food, finding the garbage can) usually requires hiking through a crowd of people and tables. Also, you never know how many people will be there. If you go at any time, it could be almost empty (feeling like they're about to close even though it's 6:00pm), and sometimes it can be massively crowded. If someone is loud, the sound will carry throughout the restaurant, which is very annoying. read more

This Panera is pretty cool. I used to come here because my fiancee and my friend worked here and I would stop in and say hi. I didn't really care for the food at first because it wasn't anything I couldn't make in a snap myself and it tended to be mostly just cold cuts and salads. However, once I started coming more often, I found their menu had expanded and now included more items I enjoy. Their hazelnut coffee is very good. I usually get that as a beverage, although the crazy iced teas they have are awesome too. I hope people don't get the impression that the sandwiches and soups are any healthier than other moderately-fast food places. Most people neglect the sodium content, which is still quite high with their sandwiches. However, if you go out to eat, that's a factor you face... anyway I'll get off my nutrition soapbox and continue to objectively review this place... The location isn't the best as it can be somewhat difficult to access from Ridge Road and the parking lot gets pretty crowded. But at least it's a safe place. Just be careful in the winter. Coming up (or down) that ramp when it's slushy and icy can be a challenge. So I have no issues with this place except I've noticed that the table cleaning is a bit slower than expected. I've seen dirty tables go uncleaned for over an hour. Otherwise, I'm down to come here every now and then. read more

My wife and I went on a busy Saturday during lunch time. We ordered on the in-house kiosk and got ourselves a seat on a crowded day where hardly any tables were vacant. We both chose to go for Take 2 or Pick 2 option on the menu. My wife ordered the French Onion Soup and Mediterranean Veggie Sandwich. I ordered the Chicken n Wild Rice soup and Mediterranean Chicken flatbread. The order took a long time to be ready, almost 25 or 30 minutes. However, the wait was worth it because the food was of high quality - in terms of taste and freshness. We also ordered a blueberry muffin which was OK, not so good, but not so bad. I've had a better blueberry muffin at a Perkins restaurant. Tip: Customize your sandwich and avoid tomatoes if you want to avoid getting your sandwich dripping all of the tomato juices onto the plate. It becomes a mess while eating. The chicken flatbread was excellent as was the chicken n wild rice soup. My wife couldn't finish her french onion soup because it had more than sufficient onions in it and she's not that much a great fan of eating a lot of onions in a soup. Her sandwich was good. Bonus: We got a surprise in the form of 2 chocolate chip cookies which were given COMPLETELY FREE. I guess it was given as a COMPLIMENTARY item to us because of the long wait time that we faced to get our food. We will definitely try Panera at a nearby location from our home (we went to this one for some personal work). I know that there is one in Brighton. Do try it out if you want to have a healthy soup and sandwich combo. read more

I'll start by saying it's a major FAIL that Panera moved about 1 block from a location with crappy parking (next to Party City) to building a new site (still in front of the Mall) which unfortunately came with - crappy parking. Again. Two thumbs up on a Drive-thru though. The inside is spacious but again, where are these people parking? We all know Panera is overpriced but it's also so delicious. I had a half Turkey/Apple/Cheddar sandwich on Cranberry Nut Bread and it was OUTSTANDING. I had a side of Mac & Cheese and while delicious and creamy, it wasn't hot enough. Try the Unsweetened Hibiscus Iced Tea - you will be pleasantly surprised. Mmmmm! read more

I come here a couple times a month for lunch because it is nearby my workplace. I always phone in my order and usually never have a delay. The only thing I get here is the frontega chicken sandwich (tip: ask for extra chipotle mayo on the side - Delish!) There is usually a pretty long line because I go around lunchtime, but I skip the order line and usually talk to Joshua in catering to pay for my order. The downside of Panera is always the price of their food. I cringe a little each time I get cashed out as I think about what kind of profit margins this place must have and how I am another sucker who is paying too much for a small sandwich and cup of soup. read more

Overpriced and worth it. I stopped using them to cater events. If you order 10 sandwiches, you should get 10 sandwiches.

TERRIBLE!! Went there yesterday. Ordered a kids ham and cheese sandwich, we got a grilled cheese bc they were out of ham? Thanks for telling us until after you bagged it! Then gave us broccoli soup instead of Mac n cheese. Tuna sandwich instead of chicken salad- again telling us AFTER it was bagged. Then looked at me like i had 3 heads when i said i didn't want tuna and instead a refund. And the list goes on!! NEVER again read more

Surprisingly decent food for a modest budget. The food is a bit bland by my own standards, but it is pretty healthy with a lot of different options to satisfy most people. I like to think of Panera as a refugee camp for displaced Wendy's salad bar lovers. read more

Panera Bread - Sandwiches Near Me - Greece, New York

I went to panera and asked for potato soup which they did not have. They then did not have any sandwich's. I asked for CHIPS and i got bread!!! They also didn't have my salad. WTF!!! So upset. read more

For the second time in a month I drove thru the take out window to pick up an order that was placed on line. Or the second time it was wrong when I got back to my office. This time, when I went back, I asked to talk to the manager. They found the order I was supposed to pick up and then said that the name I was picking it up for "Scarlata" was close to the name they gave me "Giardalo". And that's why they screwed it up. No apology, just an excuse. Don't remember what the excuse was last time but bad customer service. And btw, I used to go there three times a week for their chicken noodle soup (Wright watchers 3 point meal!). They now have a "new and improved" soup which is not good at all. Guess I am done going to Panera bread. Double check any order you pick up folks! read more

It can get a little crowded at times but over all I still love to eat there. The food is great and the staff is friendly. Everything is clean and I believe they still have free wifi. I recommend the broccoli and cheese bread bowl. Parking lot is kind of small and they share it with several other chains. read more

If you don't mind paying for items you don't get, this is the place to go. Webster, Irondequoit and Greece....every single time I order, something is missing. And they will not deliver the missing items "for insurance purposes". Best they will do is give you a free pastry for your troubles. Sick of it. Go elsewhere. read more

i'm gonna get straight to the point. forgot a soup and sandwich in my order. i called and the manager did offer a free voucher but that doesn't help my brother who didn't get dinner tonight. thank you read more

Probably the worst Panera in the country!!!! I travel for work and I eat Panera everywhere I go and I always get great service. This one is by far the worst I have ever been to. The drive thru staff is literally dead inside they are rude and never show up wanting to work. read more

I always like to cone here for a healthy fresh lunch. The soups are always great, especially the black bean soup which any vegetarian like myself would love! The sandwiches have all fresh ingredients and you can't go wrong ordering one. Smoothies are very delish as well! Come sit by the fire and enjoy a fresh brewed coffee and a sweet treat for self after a long day at work you'll feel right at home here! read more

Since moving locations parking is ridiculous. There is probably 10 spots if that, compared to the old location. And this location is much smaller inside as well. Really don't like it anymore, also a lot of times the food has been hit or miss not consistent. read more

I enjoy the fresh options. I honestly use their rapid pick up the most. Works smooth especially if you are on the go. Food is always ready quick, and very tasty. read more

This panera sucks. I got rapid pickup they forgot my smoothie then gave me the wrong one. No napkins or silverware and no baguette that I paid for. Asked for extra dressing and it came with a 1/2 tiny cup of dressing. Ive been to the Henrietta webster and Brighton locations and they've never fucked up my orders. The greece location always does. I will never go back. read more

This place is no where near what it used to be. I don't get the hype! It always seems busy but the place is dirty, the food is sub par, and the prices are outrageous! Everything tastes and appears to be taken out of a freezer and sloppily reheated. The black bean soup is the only edible thing on the menu. read more

This Panera is the worst. 4/5 times they are out of menu items or screw up the order. I don't know why I even bother stopping here anymore.

This location always gets my order right. Also, some locations take forever to get through the drivethru. But this location only takes about 7-10 mins start to finish during the dinner rush. I love it ! I will drive an extra ten mins to this location for the service and accuracy. read more

Not overly impressed with this Panera. Enjoy the healthy selections but $34 for three people is insane. No diet soda. Stated they were out. Order was incorrect. My son ordered a sandwich and got half of one. Went back to cashier and rather than make it right he stated, "that's what he ordered". Ordered a Mediterranean Chicken Flatbread. First and last on that one. Didn't like the spices in the hummus on it. read more

Welp Panera you've let me down , all the hype people say this place is so goooood , but really it's not , just a grilled cheese , my 5 year old son can make a better mac n cheese , the bread for the mac n cheese bowl was hard , and it's pricey , $18 for a half Sandwhich and pasta. Wtf I can get a better meal at me donalds read more

Food is excellent with many choices. The Manager was taking orders at the register upon my arrival and then I observed her serving food to seated guests. That's a great sign of a really good manager. Lead by example and team work! read more

I normally love Panera. I come here prob 3 to 4 times a week. and my favorites are the orange scone and mango smoothie. although this past visit when ordering a smoothie. I watched this employee make my smoothie using a unclean container with dirty spoons and everything. she half rinsed it and I could still see the remainants of the last smoothie in there. gross makes me double think ordering even though its my all time favorite place to eat. makes me sad. :( read more

Ordered in the drive thru and noticed half our order missing when we arrived at home. Called and complained and the manager stated a voucher would be mailed to us. Five weeks later and still nothing. Went back and complained at drive thru and was given my next order for free... Opened bag and that order was missing things as well. The old saying comes into play. You get F****D at the drive thru. read more

Had trouble with the app so I called to speak with the manager to see if we could get my order straightened out all he said was that there was nothing he could do for me. Even though they take orders over the phone. I have never dealt with such incompetence in my life. Will never get food from there again. read more

Hated this Panera's, usually since I'm not from here I don't order here, I usually do a different Panera's. This Panera's that I'm reviewing deserves 1 star, theyre food was like a McDonald's, I ordered something simple (a grilled cheese) and it smelled weird, look disgusting and greasy, all the other Panera's I go to don't do this so I have to throw shade at this Panera's, it was nasty, so my advice to you is don't go to this Panera's, it's disgusting, I don't know about other Panera's near here because I'm out of town but they can't be worse than this one, Panera's has very high standards but I guess they didn't apply them to this one. read more