Ordered delivery through the app and was delivered the wrong soup. After spending 20 minutes trying to figure out how to go through the app to report it (no way, unless you are registered), I called. I was told that there was an envelope with cash in it in the bottom of the bag I had just thrown in the garbage, because they had run out of cheddar broccoli soup and substituted chicken noodle. I should have been notified of the substitution so I COULD HAVE CANCELLED THE ORDER. But no. The damn delivery driver got a great tip for an order that was wrong - and Panera claims it's not their fault because it's a third party app. THAT YOUR APP SENT ME TO. Didn't it occur to you that substituting a meat soup for a vegetable soup was BAD BUSINESS? read more

Terrible example of customer service! Ordered dinner to be delivered through their App. Evidently they have contracted with DoorDash to deliver for them. I found this out because the driver called to say that the street address had not completely gone through to them. I told them it was thru Panera and they said they would contact them to get approval. 20 minutes later, I get an update that my order have been delivered. Nothing was delivered. I even called the gate and they said no one had gone thru with my address. This is where it gets bad. I called the Panera store and talked to Anthony (store manager). He told me that it wasn't his problem and that he would only give me the phone number to DoorDash. No offer to refund, or redo the order. Last time I checked, when you pay a company to deliver something, its not the customers responsibility to track it down when it gets lost. It's theirs! Anthony, if you knew the number, as a manager, shouldn't you call the company yourself and get the problem resolved. Pretending its not your problem is not good customer service and not setting a good example. Not what is expected of a manager. Panera, you should be ashamed of yourself. read more

I just placed a complicated order, and the person who took my order was so patient with me. I got exactly what I wanted, and it tasted great. Thank you! read more

FINALLY!!! A Panera Beard where they serve a great portion of tuna for their Tuna Sandwiches. I love the tuna sandwiches at Panera, but most of the time I get a small little portion of tuna covered with thick bread and some toppings (lettuce, tomato, onions). Sometimes I rarely taste the tuna because the portions are so tiny it's like I'm eating a Dry Salad Sandwich, seriously. But here in La Quinta, they gave me the perfect amount of tuna and I freaking loved every bite of my sandwich. I didn't get the name of the person who gave me my food but he was a male youngish looking guy, he deserves a raise Panera. I'm tempted to drive down to this Panera just for their tuna sandwiches since all the others seem to serve the tiniest portions for $11. Thank you La Quinta Panera Bread. read more

Always such friendly service and their breakfas is amazing. I actually had an order that was incorrect and contacted the company and they sent me a gift card. read more

Ladies and gentlemen. Avoid the $11.99 new Chef's Chicken Sandwich. $11.99?? Egregious price. Inflation or not. Maybe $4.99. Go somewhere else to get a chicken sandwich. Below not good. C'mon Panera. Do better... There are hits and there are misses...and then there are misses. read more

I order from Panera frequently and for some reason, this establishment has messed up 4 of the last 5 orders. They left the barbecue sauce off my smokehouse BBQ chicken sandwich...when it says BBQ, you'd think it would be self explanatory. I also made sure to request croutons for my wife's soup for her you pick two...and again, even though I spelled it out plainly, it was dismissed or ignored. Take a drive to any of the other locations if you want accuracy. Theres a drive through Panera off Monterey Ave read more

Panera Bread - Smokehouse BBQ chicken with what tastes like no barbecue sauce. - Sandwiches Near Me - La Quinta, California

The new Panera, is a disaster. The menu is limited. You order a Sandwich, thinking you are getting two half's. No You Don't! But you sure payed a lot. A Cafeteria style cheap tables. No wonder the place is empty. I have discontinued my membership. Good Bye. read more

These guys never heard if Customerservice they suck they have my sandwich to some random driver for Postmates my poor guy is waiting and of course there is no sandwich as the jerks let it go to someone else. I called to have them rectify thinks ans THEIR MANAGER COULD CARE LESS GREAT BUSINESS PRACTICES I WILL BEVER GO THERE AGAIN YHEY SUCK ON EVERY ANGLE. Hey Panera bread get a new manager who cares cause the one u have now read more

Our panera rocks great service food store kept nice and great customer service at your hand

Waste a little bit more of your time and go to a different Panera location Old bread, staff w/attitude or looks miserable working there, no utensils for to go, and a lot of staff in the back and only one person cleaning up.... read more

My daughter ordered through Postmates so not sure if the reason the food was stone cold upon arrival is theirs or Panera's. See attached pics of a so called kids grilled cheese. It seems to have been microwaved and definitely not grilled. The flat bread pizza was definitely flat. Not much sauce or flavor. The salad was borderline warm but looks ok. I have been to this location before and have liked it very much. Today however, was very disappointing. read more

Panera Bread - Ssupposed to be a kids grill cheese It looks microwaved & is definitely not grilled Ordered thru Postmates it was all cold upon arrival - Sandwiches Near Me - La Quinta, California

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The people working at this particular location are so unbelievably incompetent. They lost my order, and when I called they repeatedly hung up on me. Again, and again, and again. It was like trying to have a conversation with a child who was in trouble. They decided it was just easier to hang up. I had to call the palm desert location, where a very nice and professional person actually took the time to speak with me. So bizarre. This location has messed up my order multiple times and the people who work there seem to think their job is a joke. read more

Do not use food delivery with Panera if you actually have any expectation that they will fill your order completely. Firstly, all orders I have had from here delivered have been missing many things added to order, butter, condiments. Utensils or napkins rarely make it in the bag. Sandwiches are poorly made - they don't even lay any deli meat along the bread evenly they just throw everything in the middle ! The sandwich looks ridiculous. No mayo or only one one side only. Want mustard on that and you requested oops not there. If the order menu allows you to add to cart train your employees to follow it for a change. No longer ordering take out or delivery. Clearly it comes wrong the first time so better to be there in person to address these ongoing common issues with La Quinta Panera Bread. read more

Came in before seeing some clients in the eastern Coachella Valley. I gathered that many locals meet daily here for bfast or a cup of Joe. I ordered the bfast Sammie - Steak, egg and cheese on signature sweet onion & poppy seed bagel. Hit the spot with dark roasted coffee! I heart the complimentary wifi! read more

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I just wanted to say that today 5.03.23 Tony from La Quinta location and Antonio from Palm desert location got together and help me with my order since doordash didn't deliver. Both of these guys went out their way to help. I just wanted to say thank you so much. Irina G. World Fire Protection, Inc read more

Like everywhere, Panera has it's good and bad days. I've gotten some bad service, inconsistent food and had bad experiences there at times. However, this does not change the fact that this is an awesome place and concept. For relatively cheap, you get a fresh, healthy, low calorie meal that is extremely tasty and filling. It's also very creative and has a great blend of ingredients and flavors. I hope that Panera stay successful through the pandemic and for as long as I am around :) read more

Great service and great food. The manager Tony is awesome! He went above and beyond to accommodate my request.

The food was okay, wish the soup was a little warmer. The service is basic just order and pick up your food at the counter. My daughter and I -miss the ambiance at the old Panera. It was cozy. This place is like eating at a hospital cafeteria or Mc Donald. read more

Never a bad meal here! Location is clean and staff is courteous. Now with the restrictions I appreciate the ease of their curbside pickup as well read more

Panera Bread - Rapid pick up - Sandwiches Near Me - La Quinta, California

I dont know what happened but since they moved into a drive through location, i have been very disappointed. The service was horrible and took 30 minutes to receive our small order. The portions were also disappointing.. the fuji chicken salad had only half ass much chicken as usual and no fuji apple chips. My napa chicken salad only had half as much chicken as usual. The difference was astounding. Certainly not what i expected. read more

The new Panera Bread has the ambiance of a prison cafeteria. It looks like they stole interior design plans from McDonalds. We are unlikely to go back. read more

Two times I have come for soup and it was cold. The staff told me to go heat it in the microwave my self. The staff was not very professional. The new location has a cafeteria feel. read more

Restaurant was not clean. Although plenty of staff (more than 7) working, except for the person who took our order, they seemed disinterested in offering any customer service. We had to collect our own napkins, utensils, and food from the staff counter. No one there to help with take out containers which meant customers were helping themselves and people were handling and replacing lids, butter pats from a large container, unwrapped straws, etc. A staff person had the restrooms "closed for cleaning", actively doing something inside, for the entire time we were there having our meal. [Over half an hour.] read more

I decided to give Panera another try after 2 months of absence. My previous experience wasn't very good. This time It was a pleasant surprise! I had some Cobb salad. The salad was fresh with lots of chicken, tomatoes and a good portion of avocado. The bread was also tasty and fresh. The service was much better than before. I didn't have any cookies or pastries, but they looked amazing! I think I will be back soon and I will definitely try something sweet. Thank you Panera for improving your food quality and portions! You got me back. read more

Place is super filthy, trash on floor, tables need to be cleaned, trash and debris on kitchen floor, ovens need to be cleaned. Lace needs to be closed and deep cleaned and then hire dining room staff to clean up during the day. I occasionally go in at 6am when they open and the kitchen looks like it wasn't even cleaned from the day prior read more

Stale beagles and no taste. So skinny the machine can't even cut them in half. This is the last time I'll be going here.

I ordered the French onion soup and it was delivered, but it had no cheese on bread. Very disappointed.

My, oh my! This place was so good! Their pastries are very delicious. Staff was very friendly. My husband and I will return.

This is really more of a public service announcement. If you go to this Panera - you cannot trust that your order is correct. CHECK IT CAREFULLY! We placed an order there in the store to take home. It was not busy - there were two other orders ahead of us. Period. When our order was ready, they called our name, and we took our bag and drove home - 20 minutes away. Our bad not double checking they had done it right. When we got home, ONE of the THREE items of our order was not in the bag. I called, and the very nice manager offered to have the rest of my order ready if I wanted to make the 20 minute drive - each way - back and pick it up. I asked if it could be delivered - I had just seen a Panera delivery vehicle pulling in to their parking lot. No, apparently not - it was too far away, in the wrong direction! They could enter it into the manager's book, so that next time I'm at that Panera, I can get the missing sandwich free (free? - we already paid for it after all). But we are just visiting the area from out of state, so that's not likely to happen. They can't put it back on my credit card - I'd have to go back in. They can't email me a voucher, or apply a credit to my Panera account. So much for the digital age. So I have shared my lunch with my husband so that he has something to eat, and I've learned my lesson. ALWAYS CHECK YOUR ORDER. Lesson learned. read more

People actually like Panera for the food? I usually go for the cozy atmosphere, but this location feels cold and uninviting. Hospital cafeteria vibes to match the food. Will avoid in the future. read more

Best food ever, This young lady had hand crafted my delicious sandwich with chicken her name was Karla alveras .it was really good but the line was kinda long read more

I came here while I waited for my car at WH car wash. I ordered a bacon and egg wrap and oatmeal. When I went to pick it up I said "this isn't mine" and the person began to argue with me and say yea it is. I didn't want walnuts on my oatmeal but it was covered with walnuts. When I mentioned to is she said "you didn't order it without walnuts". Yea I did. The oatmeal was ice cold. Do not go here! read more

Driest sandwich I ever had no flavor Definitely does not look like the picture all the employees seem like they don't know what there doing there read more

Panera Bread - The driest sandwich I ever had - Sandwiches Near Me - La Quinta, California

Customer service was amazing today. My whole family is sick. Ordered for delivery. Was a huge order over 100$. When we received it there were items missing. Now obviously I was super irritated cause I'm sick and hungry and I'm almost positive there ain't shit they can do now to get me those items which is what I really wanted. So I called Panera and said here's what happened what do you guys do about that? Dude was so polite despite me probably sounding super upset. I didn't say anything rude but you could prolly hear it in my voice. He was very empathetic and said let me see what I can do, came back and had a couple of options, non getting me the items which sucked but a complete refund minus the delivery fee when I had already received the other food. Pretty sick customer service if you ask me. Thanks bro sorry if I sounded like a dick. Hangry ya know.... read more

BAD SERVICE!!! Manager is wondering off in the back doing nothing!!! Employees have bad attitudes no hello no acknowledgement to guest!!! Food is bad like employees!!!! Cold and grilled cheese sandwich sitting for hours under light. 20 employees and it took 10 minutes for someone to acknowledge my family!!! read more

Very dissatisfied with chicken noodle soup in bread bowl very small portion of soup for$7 to many other good options

Once again the Panera La Quinta location fails miserably at the very basics. I went there at 9:08am. The line is at the door. One cashier. And basically out of every baked good, pastry and souffle. How this location cannot learn their busy times and bake accordingly is beyond on me. Corporate really needs to pay this location a visit unannounced. Not having food items baked, cooked or ready to go is just unacceptable. read more

This place has downhill since Kevin the manager left. Service stinks , Wi-Fi down for months at a time , coffee empty cold.

Given that there is not much in the area, Panera was a solid breakfast option. My mocha and sandwich were pretty good, made quickly and better than fast food breakfast. Prices were ok, the store clean, fine for the area. read more