I joined Panera's Sip Club for the daily drinks subscription, which was great especially at the time when coffee and soft drink cups were all grab-and-go - I could order from the app, or from the kiosks, and get my drink right away without having to wait. Within the last couple weeks, they've changed it so now drink cups have to be picked up from the counter; which is fine (I wouldn't be surprised if people stole cups and got free drinks) but the kitchen crew is so busy that no one is manning the counter and it'll take forever for someone to notice, then validate the order, and then give you your cup. It'll take easily 5+ min between placing an order and getting the cup, especially if it's busy. This probably sounds trivial but it's a real pain now, compared to when the drink cups were all available at the beverage station. Can we please return to the glory days?? read more

I chose to order our dinner at Panera for two reasons: speed and the Mediterranean Bowl. After placing an order on the app, we drove from our home to pickup our order. On arrival, we were told by the manager that they no longer offered the Mediterranean Bowl (which had been readily available on the app). He offered to refund and make something else, but we had already been waiting in the "rapid pickup" lane for 10 minutes. We had been in a hurry and didn't want to wait, so he refunded us in cash, leaving us with one meal and barely a "sorry." Since I can't rely on the app nor the La Quinta Panera to simply provide the food I ordered, I won't be returning unless we can order in the store with a human being. So much for convenience... read more

Like many people I have enjoyed Panera. They have some great bakery goods. That said their lunch menu has really gone downhill. The tuna sandwich uses what I could only call fish paste and my soup was served slopped over the side and onto the plate. Unappetizing. They have a value menu but they don't put it on either the kiosks or on their reader board. You have to ask for it. Why? The server was sweet, but I just found it to be disappointing and I probably won't return. read more

I have always loved Panera, soup, salads, sandwiches. Tried the bowl today and this was $15! Needless to say I thought maybe 1/2 of it was missing I would have been better of going to jack box and getting their teriyaki rice bowl I will say the pizza my daughter got was a nice size and very good read more

Panera Bread - Teriyaki bowl - Sandwiches Near Me - La Quinta, California

I did a rapid pick up order for one breakfast sandwich, it took 38 minutes (I have the receipts) mind you, not one single car in the drive thru, and honestly probably about 5 people inside sitting and eating. So they weren't even busy. I could see on their screens my order in red and them all ignoring it and showing each other videos on their phones. Now I'm a very patient person, however I was almost late for work... and I ordered 45 minutes beforehand. While I'm here I might as well add... they forgot 2/3 ingredients. I ordered a bacon, egg, and cheese... I received cold egg on cold bread. I'm honestly just embarrassed I spent money on this. read more

La Quinta's brand new Panera debuted this month with a drive-through option for those grab-and-go folks. The light and airy cafeteria-forward ambiance is a startling contrast to its predecessor's nooks-and-crannies coziness. Will appeal to some and not others. Menu has expanded along with the prices. No more $1 pastries offered with the $14 sandwich. Music selection and sound-system quality need to be improved. The surprisingly ill-thought-out entry (with its plastic flowers!) precludes any common-sense pedestrian flow. Majority of those entering the space park in the lot , then tramp through the raised flowerbeds to gain entry since there's no clear access route. Dined outside today and watched 90% of the patrons confusedly decipher the most direct path. Architectural fail. Food still delicious and we will remain patrons. read more

To start, the new drive thru is like a loud mess hall , horrible design , a lot noise .. The Mac & cheese was like soup . The Greek salad didn't taste the same . The other location had a nice ambiance, you could seat in a booth with nice comfortable seats. The seats at the new location are like being at a Mc Donald's or an fast food establishment . I'll just go to the Palm Desert location because this one definitely doesn't have a nice dining experience . They don't bring the food to your table anymore and having to clear your own table, I don't mind if they didn't charge as if it's a full service restaurant . I can go to CPK for the lunch menu and pay less with a server and don't have to bus my own table! The only positive is that the staff are nice read more

Food is great. Workers are helpful and friendly. I like the bacon ranch sandwich and all the salads

The Mexican corn soup was awesome. The kicking grilled cheese could have been toasted a bit more.

Ordered a cheese soufflé and a coffee and it was yummy. The service was great. We had a very friendly cashier who was helpful in fulfilling all of our requests. It was nice to get out of the heat and into the cool air conditioned restaurant. read more

Panera Bread - Four Cheese Souffle - Sandwiches Near Me - La Quinta, California

Where to start. The food was horrible. Luke warm, things on the salad that I wasn't expecting. Bread was stale. Worst Panera I've ever been to. read more

Worst service ever. Ordered Mac n cheese in the drive thru. They had me go park and left me parked for over 15 min. I walk in and there's only 1 customer eating in there. My food was sitting in a bag waiting. Manager just said "sorry about that"! read more

Mediterranean sandwich with an apple (no additional charge) was a great choice. The dining area was clean and the employees were friendly.

All the reasons why I go to Panera is missing from the newer locations like this one. The chairs are uncomfortable. There is loud music. Super bright unwelcoming lights. The internet isn't working both times I've been there. Only 3 booths? Panera used to be where I prefer to grab breakfast, lunch for work meetings - not so much now. read more

Terrible portion size for the price . Never coming back again . Your money goes a long way elsewhere.

Ubaldo and Erica, Are managers, and Josh is a Service Employee at this location. I'm just the short time here we realized that they go above and beyond for their customers. The Tomatoe Soup and Their new The Chef's Chicken sandwich is so delicious. This establishment is very clean and comfortable as well. We will be back! read more

Every weekday morning IS WORST SERVICE. Take 20 to 25 minutes for just a cup of coffee

Great new location but either add the number pads to notify you that your order is ready or just have your employees notify us that the food is ready because we waited a long time before we realized they just leave your order at the top bar. Have the employees yell out the name or say it over the speaker. When I ordered it was me and 2 other families making it around 10am with 8 people in the store max and all you could hear is the music. Just order your food and head straight to the pick up window and don't move until you get your food. Simple lesson learned Order Number 969300840 Food was just cold read more

What is so hard about reading INSTRUCTIONS. DO NOT SLICE Yet they slice the bagels. EVERY DANG TIME FOR LAST 6 months (3-4 times a month)! Of course we get credit but the POINT is DO NOT SLICE. Read the instructions. ALSO. Almost EVERY TIME we get bagels not ordered (they MODIFY) our order. There are particular ones we do not eat or can not. Yet they modify and don't call. But they text that the order is ready. Customer Service is not at this store. I know we can not be the only customer that is irate. And our order pickup time was 8:15AM. SUCH A LACK OF RESPONSIBILITY. PANERA BREAD in La Quinta read more

I got into an argument with a customer and 2 employees this morning, the manager on duty was Erica and she handled it with so much poise and professionalism. She de-escalated the situation and tried her best to hear everyone out . Shoutout to you Erica , a lot of business owners and managers alike can learn a thing or two from you !!! read more

I was excited to try the drive thru at Panera. No one was in line. I thought it would be fast. Boy was I wrong. They have you park after you drive through to wait for your food. If I wanted to park I would have gone in. I am going back to ordering ahead and walk g in to pick up my food. At least I didn't have to wait!!! read more

I ordered a turkey bacon avo sandwich. The bread was hard as a rock. I asked if they had any softer bread she said, "no the sandwiches only come with that kind of bread. If you wanted any other kind of bread theyd need to charge me extra for softer bread." 12 dollars for the hardest sandwich ive ever had. Never doing panera again what a joke read more

Dined here for lunch around 1:30pm. Soup portions were small and tasted somewhat watered down. Muffin and Coffee were decent nothing spectacular. read more

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TODAY AT 8:13 I Ordered a rapid drive thru pick up, went to drive thru and was sitting there for more than 20 minutes while the manager kept looking at me and ignoring me. I even honked twice and he kept ignoring me. Why have a drive thru pick up option if you are gonna be ignoring your costumers??? I didn't get my food until a girl passed by and finally paid attention to me. The other guy was LITERALLY EATING BACON ON THE KITCHEN WITH HIS GLOVES ON WHILE PREPARING FOOD. how disgusting. Never coming back again. I know they must not get paid enough to have good costumer service and have a GOOD appearance( they look dirty) , just a restaurant full of high school dropouts. read more

See below, wholly cow, wish I had opened this up in restaurant. Run don't walk away from this selection, what a ripoff for $12.00. You do get a 1 oz bag of chips with this. Never ever again. I'm sending this to main office for review. read more

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So disappointing. Ordered the fontega chicken sandwich. So poorly made. Missing the melted cheese, onions and basil, and barely any sauce. I spent $46, looks nothing like their picture read more

Panera Bread - The fontega chicken sandwich - Sandwiches Near Me - La Quinta, California

Worst customer service, rude, dismissive, unprofessional. I asked what's in one the soups on the menu and tje girl wouldn't volunteer the info. We asked for chips and they claimed there were no more, when employees behind the counter were opening new bags and eating chips. I will never Recommend this place, too expensive and really bad service. read more

So I like their new location; it has a more spacious feeling for the younger crowd. However, the older generation prefers the older location with more walls, so that they can sit peacefully in the restaurant while reading a book the entire day. The only thing that I hate is their Drive-Thru; there are 2 lanes; one lane for online orders to pickup; another lane to order; however, these lanes will merge into one which leads to the pickup window. So if someone just orders at the drive-thru and then you arrive to pickup your order, you would have to wait like 5-10 minutes for that car in front of you to receive their order before you can pickup your own meal that you ordered ahead of time, which completely negates picking up through drive-thru. Hence, I always go inside the restaurant to pickup my online order; there are designed parking spaces next to the restaurant; however, the parking lanes are really small; I hate it when big/long trucks park in this area because it makes it super hard to backout since the lane is so tight. In terms of the food quality, I still enjoy it. Once in awhile (~1 out of every 20 orders), one of my customizations is not noticed. But luckily, you can complain on the app, then Panera instantly refunds you, which is super convenient and quick. I definitely come here all the time. read more

When you wait in line for 20 minutes, order a sandwich and latte, then you wait again while told to pull to the side, and you get the order wrong, we are done. When you go inside the manager (bald guy) doesn't offer you anything for your time, that is not only poor service, but poor management too. WE WILL NEVER RETURN. This place hasn't been open that long, not to mention the sandwich was almost $13.00. Franchise owner, you have very poor help there reconsider the help in place. Just too much! read more

Order pick up is horrible. They always forget to give me part of my order or get my order wrong. I give up on this place.

I've been to this Panera a few times now and everytime I go Tony, the manager always has the best attitude and provides such a comforting environment for customers. He makes you feel very welcomed and makes sure you receive the help you need!!! read more

Panera food is really good...I love the bowls or salads. Their bread is fresh daily and definitely a highlight. I will say, it isn't always consistent, but if you let them know, they will fix it. The menu is varied and something for everyone. I personally love the Baja Bowl and in summer, the Strawberry poppyseed salad which is incredibly refreshing and light. read more

When all you can add to your price is, "price varies" it scares me. Prices have gone up everywhere, and I've become very selective in where I will place my tight budget. I understand that our servers and workers should now be making $15 an hour, yet when it costs nearly $20+ for a senior couple for a fast food meal, where is the insentient to pass the grocery store and eat out? Sorry, I'll cook at homem read more

I knew they would mess everything up. Told the whole family noooo!! Didn't listen and door dash order was a mess. Not door dash problem but Panera issue. Door dash always works for us as very frequent orders to them. Ordered a cheese pizza for picky wife and had pepperoni. Son's pizza had tomatoes and that a real bad issue. Mine was ok but now everybody mad at me. Thanks Panera. Should be real Simple to read basic order. read more

I loved the old location, customers got personalized service with the cashier. Yes, you had to pick up your own food, bus your table not too bad. However, the restaurant was cozy and inviting. Not any more. You now order from a kiosk when you come in the door. Place is noisy Music blaring. So, you order from a kiosk. Get a buzzer. Go pick up your food, take it to your hard seat booth and clean your table when you're done. Seriously?? I can do that at Taco Bell or McDonald's next door for a whole lot less. At least McDonald's has a couple upholstered booths. Because of the kiosk order/pay situation, i ordered from there. Tried to put two different gift cards in to pay for my meal and they were both rejected.. Frustrated, I left and went next door to Taco Bell. At least I had a real person at the cash register. No level of customer service. None. They don't even have anyone overseeing the kiosk's to assist customers! How cheap to totally move everything to self serve! Bad move, Panera. I've been a loyal Panera customer for a years. I can take my money elsewhere. And, you're eliminating JOBS!! read more

I just placed a complicated order, and the person who took my order was so patient with me. I got exactly what I wanted, and it tasted great. Thank you! read more

Can't give it zero stars, so here goes-After the THIRD time getting my delivery order wrong (don't bother blaming door dash, Panera packs the to go orders) I finally logged a complaint. I was given $60 in coupons. I figured I would give it a bit of time, and try again. MY BAD, order wrong AGAIN. If you're out of an item, don't just ignore it completely. If you need to substitute something as significant as BREAD CHOICE, make a note. Won't be ordering from La Quinta ever again. read more

Terrible example of customer service! Ordered dinner to be delivered through their App. Evidently they have contracted with DoorDash to deliver for them. I found this out because the driver called to say that the street address had not completely gone through to them. I told them it was thru Panera and they said they would contact them to get approval. 20 minutes later, I get an update that my order have been delivered. Nothing was delivered. I even called the gate and they said no one had gone thru with my address. This is where it gets bad. I called the Panera store and talked to Anthony (store manager). He told me that it wasn't his problem and that he would only give me the phone number to DoorDash. No offer to refund, or redo the order. Last time I checked, when you pay a company to deliver something, its not the customers responsibility to track it down when it gets lost. It's theirs! Anthony, if you knew the number, as a manager, shouldn't you call the company yourself and get the problem resolved. Pretending its not your problem is not good customer service and not setting a good example. Not what is expected of a manager. Panera, you should be ashamed of yourself. read more

STOP. PUTTING. TOMATOES. ON. MY. SANDWICHES! Actually, I don't care anymore, because I'm not going back to this location. I'm tired of being provided unappetizing, sloppily made sandwiches with disgusting, old avocados that fall apart when I pick them up. I'm tired of telling the employees here to hold the tomatoes and have them repeatedly get it wrong. I'm tired of them randomly being out of their products all the time and having them continually get our orders wrong. These people are incompetent and should find new careers with less complicated responsibilities than following basic sandwich-making instructions. The corporate office needs to shut this location down. read more

Ordered delivery through the app and was delivered the wrong soup. After spending 20 minutes trying to figure out how to go through the app to report it (no way, unless you are registered), I called. I was told that there was an envelope with cash in it in the bottom of the bag I had just thrown in the garbage, because they had run out of cheddar broccoli soup and substituted chicken noodle. I should have been notified of the substitution so I COULD HAVE CANCELLED THE ORDER. But no. The damn delivery driver got a great tip for an order that was wrong - and Panera claims it's not their fault because it's a third party app. THAT YOUR APP SENT ME TO. Didn't it occur to you that substituting a meat soup for a vegetable soup was BAD BUSINESS? read more