I'm a huge Panera fan, in that you get what you pay for- much better food options with faster service. However, every time I come to this location I'm always so let down by the service. Today's visit made me decide to finally leave a review. First, I waited 20 minutes for my rapid pick up order. That's 20 minutes of actually sitting there waiting, not the 8 minute drive from my office. I ordered a tuna sandwich, and they can't seem to spread the tuna. It's just a scoop caked on the center and then the rest pouring out and making a mess all over the bread. Ever time this seems to be the theme. I also ordered Mac n cheese. Usually they are great at completing the order, which would include utensils. As well as ensuring everything that has been ordered is ready when placed in the order pick up. Oh and back up. They usually call the names out if people are sitting on the bench just waiting. Well, fail, fail, and fail again. No utensil for my Mac and cheese. I ordered a drink and had to show my order slip for them to give me a cup and he couldn't even acknowledge me waiting for 20 minutes. Then, to top it off, I go to get some raspberry tea. It's just water coming out. I let the young lady know and she says she will have someone change it out. A few minutes later she comes by to let me know that her manager said they've been out and so it's just water. Alright then...how about an out of order sign or a water sign to cover the misleading option? It's not so much rude service, as much as it is the staff just seems to not care. It is unfortunate that Panera out a lot into improving their menu, but not their service. read more

Outrageously expensive. The pick 2 is basically like going a la carte and there's no benefit in price. Paid $30 for lunch for two. And one of us got water! Crazy! read more

They left a wrapper from something in my Caesar salad and then when we took it up to the front the man at the register said, "what do you want me to do about it?" Very disappointing service Update: Went up to another person after reading the receipt where it said they would fix our order if it was wrong and he was extremely polite and gave us two treats! I believe his name was Zach! read more

I would not recommend this location. I have waited in their drive-thru line for 25 minuets. I am not sure why the have a drive thru if it is going to take that long. Also, staff could be more friendly. They never look happy. read more

My life at Panera goes as such...I don't eat it for a while, suddenly crave it, am reminded how amazing it is, binge eat it for a week, repeat. I love it here, dine-in, to-go, I am down! I pretty much always do the pick to, and after trying a billion things, I have decided my favorite is the chipotle chicken avocado melt with either the french onion soup or the chicken wild rice soup. Although, they have a mean summer salad. I don't get why people complain about the price. The salads are gigantic and the sandwiches are super filling. And I can count that I am eating real food! I have always had great experiences with time a customer service, too! I come here all the time too, so I have some credibility. I might have some for dinner TBH. read more

This place is terrible. Out of food. Inside dirty and it is brand new. Service was bad. Order was wrong. How do you screw up a salad?? Will not be back. Pathetic. read more

Sent my son to get us Panera Bread for dinner. I told him to go inside and not do the drive thru . Mistake number 1. He got terrible service, he had to wait at the counter to be helped for over 15 minutes ( know one would even knowledge he was there) and then it took 45 minutes for the food to come out. So picking up dinner took just over an hour for 2 salads, a soup, and Mac n cheese. This will not be a location we return to again!!! Unacceptable read more

I've had the worst sandwich ever. I ordered the ChipotleAvocadoMelt sandwich. I get home and when I took a bite, i couldn't taste avocado. When I had Opened my sandwich to make sure, I couldn't find a single piece of avocado in the sandwich. This does not worth $10. On top of that I waited almost 20mins to get my meal in the drive-thru. I probably won't go back again. read more

I know they're new but their learning curve is going to be HUGE! I don't consider them to be 'fast food' for $18. They were out of avocados, she told me when ordering, but said ' the avocados don't really make the sandwich - you can skip them'. Placed the order, sat down to wait. Took order home, and nothing I ordered was in the bag. I don't know who's order I got, and ended up getting the avacado-less sandwich! Called them to let them know and the phone person was like well, come back and we'll make it right! Great, but I live 10 miles north, and it's 8:45, so I don't think so........ It just was a blah experience.... I think I'll pass next time. read more

I can't understand why they botch my order every time? I give them instructions to bring butter. Never get any. Today I ordered brioche rolls and they substituted with the brown oat rolls. Big difference and not what i ordered. I give up. Guess I'll try Jason's deli. read more

I am not sure what goes no here but providing customer service does not. One of the tea containers was filled with water and no label telling you that. The service is slow and careless. I am forced to go here by my wife and daughters so I go in expecting terrible service and am never disappointed. read more

Just purchased myself a loaf of bread from this Panera, and had to sit and wait 10 minutes for the manager to come out front to give it to us. And that's only because we asked for it! Didn't we JUST buy it? The service in this place is horrible.... Every time. I only gave it 2 stars because it's clean in the dining area. The bathroom was disgusting though... Clogged toilet and toilet paper everywhere. Anyone hear of a bathroom check? read more

Third time I've been and they've been out of what I wanted to order. The latest this evening. Out of broccoli cheese soup for the day at 6 pm. Think I'll have to call and verify what's left on the menu next time before going up there. read more

Nice people, but when I got my to go order, I made it all the way back to my office to find they didn't give me any dressing! What a waste of ten dollars! Please figure it out, management! read more

Came through the drive through and I could see the inside....dirty! The floor was covered in paper and trash. The workers were were also horrible. Costumer service would be 0 stars. They seemed too tired to even say "have a nice day" and clumsily walked over and threw everything in the bag before handing it to me. read more

Location is clean, updated, and food is excellent. Also not too busy at lunch time like other Panera locations. Staff was friendly and helpful bringing my order out fast and complete. I wish the Panera near my house operated like this one. read more

Get it together Panera Lewisville! Four people walking around on a Saturday morning, ONE cashier taking orders and filling, just plain dumb. "Save the time, order online"...how bout you run as efficient as every other Panera I've been in! read more

I have to say his was the worst experience ever!!!! I was in happy with the food and the service, sent an email to the company requesting a refund. They advised me "we don't compensate for those kinds of things".... really, are you serious. You gave me two pieces of meat on a sandwich and call that ok.... no it isn't.... BBB here I come read more

The take out food portions are not acceptable for the prices. I ordered chicken fettucine and it was literally the same size of a small side salad at Wendy's and this thing costs $8 and it wasnt even fresh. Never again. $24 spent on my entire order and I could have went to chick-fil-a for less and still got a salad with way more meat. read more

I can't remember the last time they weren't out of the four cheese soufflé. I've come in at different times of the morning, on numerous days, in the last few months and they are always out. They have the others just not the one I want. Management needs to adjust their numbers. I was fed up today and left without making a purchase.My co workers have also ordered sandwiches online only to get there and they are out of some ingredient. Usually I order a different item to get me through but today I just walked out. The usual morning employees are nice and welcoming, that's the only reason for the 2 stars. Based on experience and the other reviews I'd say there is a management problem. read more

Really great service! We were missing a part of our meal, the manager Joseph fixed the issue quickly and gave us free pastries to make up for the little mistake. Will be back for sure! read more

Erica took care of a previous problem I had. Thank you Ericka for making things right!!!

I've gone to this location for a few months now and the people here are very nice. The drive thru takes a little bit but never too long. The manager was very nice and gave me 50% off my order because the drive thur was a little bit longer than usually. Very nice of her. Overall I like this location. read more

I had such a great visit . There was a girl named Rosaria who was absolutely fantastic. I would want her making all my food and she needs a raise . She has a smile on her face and always ready to work . What a great cafe ! read more

I have never gotten the complete Green Goddess Cobb Salad with Chicken salad; they are always out of something that goes with it, either they don't have avocados or they don't have the Green Goddess dressing. Very disappointing. read more

i've been to this panera several times and almost every time there has been something wrong, missing, or food isn't good. my most recent trip i went and got a hot chocolate. big mistake i opened the lid and it was nothing but milk! there isn't any chocolate in this hot chocolate. i paid $5 for hot milk read more

Do not go to the Lewisville location. They have messed up my rapid order so many times. I decided to try tonight after not having gone in many months. Their quality is unacceptable. Tonight the asian chicken salad had NO chicken, the cookie was the wrong one and the turkey bacon sandwich turned out to be a vegetarian sandwich instead. They only got one thing right out of 4. Terrible. I will not return to Panera read more

Worst customer service. Employees playing in kitchen and the wait time in drive thru is long. Ugh.

Sunday, July 16th at 12:25pm. This place is dirty, dirty, dirty!! Tables, floors and bathroom make me seriously question the cleanliness of the kitchen. Management should be ashamed of this restaurant. read more

The last several visits to this location have been disappointing (all in the weekday evening hours). Each time there have not been clean tables. Plenty of empty tables, just not cleaned, and I have had to ask for one to be cleaned or do it myself. Employees stand around talking rather than take care of the dining area. The lettuce on my sandwich was wilted like it was not fresh, the cinnamon roll seemed old and dried out, very skimpy with the chicken salad on the sandwich- mostly just bread. Every time I try this location I leave disappointed by something. I do not recommend this Panera Bread. read more

I was really excited to have a Panera nearby. What a disappointment. I ordered a bowl of chicken noodle soup and a bowl of broth with a few carrots and a couple noodles was brought. I asked them if I could have another bowl and they apologized--then brought me pretty much the same thing. read more

Very disappointed in my trip to this establishment. I ordered soup and it was brought out cold. After sending it back I expected the second time around to be better, but when it was brought back out it was still cold. At this point I was tired of not being able to eat my soup and got it refunded. I also ordered a ham and Swiss sandwich with their pick 2 deal. I asked to simply switch out the Swiss cheese for American cheese because I prefer American better. They brought it out and there was Swiss cheese on it. At this point I was tired of their mistakes, I got my check refunded and left. read more

The wait was long and by the time I got to work, mu chicken Fuji salad had no damn chicken. They get 2 stars cause the sandwich was good.

so when i went here, i was in a rush. i had never ordered togo so i didnt know the way of things. the moment i went up to the register, the cashier walks up and doesnt say anything to me & and is just looking at me. no greeting, no "how may i help you?". dont get me wrong, i work in retail and my last two jobs were in food. but because of that, i know what the minimum customer service is. so i order and pay and im not told where to go to pick up my food. so i sit in a chair for 10 minutes and then get confused and walk around till i find the pick up window. they asked for my name at the register so id figure they would call my name. i sat there for another 10+ minutes watching the people who were behind me get their food. i go up and ask about my food and am told its been sitting out for a while now. either no one said my name or they didnt say it loud enough. i worked in a starbucks in a mall, so i know that sometimes its too loud in the store but it was pretty slow in there. and this couldve all been avoided if they directed me to the correct area in the first place. maybe im just being harsh because i work in the service industry but this experience was extremely annoying. read more

Very disappointed with this location. Been there a lot using the drive thru (FYI didn't know for the longest time they are supposed to ask if you're a rewards member and get your info so you can get the purchase towards your points) ..... but I digress... so I do the rapid order this time and spent a little over $20 on a 'you pick 2' a frozen blood orange lemonade, mango smoothie and a chocolate pastry. What a rip off!!!! How can you charge someone $4.99 for a mango smoothie with no mango???? And it was a 8-10oz size. No straws were placed in the bag so I had to hunt them down. And biggest issue of all - I ordered a pastry that was checked off and initialed on the order form on the bag that was however NOT in the bag. So then I had to hunt someone down and her attitude was crappy. I'm sorry my pastry ran off on its own but if you say you packed it then PACK IT!!!!! She then said they were out of that pastry. REALLY?????? She did offer for me to pick something else but having lied that you put something I paid for in the bag and didn't is very irritating. I will head to le Madeleine next time or the nearest Corner Bakery. read more

I would say that if you are in rush, DO NOT choose this location. I just ordered one bagel for to go. They make me Waite for 15 minutes.

Very hard to be perfect this day and age (thats why 4 stars) but this panera comes close. Excellent service. Friendly. Fast. Accurate. Too many people with very high expectations these days giving low scores because of petty stuff. If you have never worked in the food biz then you shouldnt critique as hard as you have zero idea what it takes to please the general public. read more

Out of food at 9am, I had to microwave my own food, and took forever on the one item out of 3 they were willing to heat up :/

I asked for pesto sauce on my sandwich there was barely any on there. A small cup of mac & cheese is $5 that's way too much. It comes with bread that's like hard rubber. I don't even want bread with my mac & cheese that jacks up the price. My whole meal 1 sandwich with a small cup of mac & cheese is almost $15. I could have gone to BJ's for the same price & got salmon, rice, veggies & a salad for about the same price. read more

I've never been a Panera fan but someone gave me a gift card. I haven't been here in several years and hoped I would like it more on this visit. No such luck. The food is REALLY expensive for what you get and pretty mediocre. I ordered a chicken Fuji Apple salad expecting fresh apples. All I got were two or three thin dried apple slices on a garden salad. The chicken was average. Sorry, I won't be visiting again on my own. read more