We stood there for 5 min. Not a single customer in the store. No smile; no greeting, just ignored. While they continued to have a side conversation in Spanish. We walked out......no wonder the place is empty. We drove up the road the Schlotzsky's in Frisco ..... read more

Schlotzsky's - Worse customer service ever - Sandwiches Near Me - Lewisville, Texas

Excellent roast beef sandwich with chips and strawberry lemonade drink. I really like their in house made dough and breads. My sandwich was very meaty and made accurately to order. I also got a mini Cinnabon with added pecans. The staff was very joyful in attitude and polite. Good customer service rendered. Great delicious lunch. read more

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This particular Schlotzsky's has the friendliest staff of any Schlotzsky's that I've been to! Every time that we've eaten here, Ashton goes above and beyond to provide great service from the moment we walk in. read more

I've been eating at Schlotzsky's practically since they opened. I almost always eat the deluxe original and the size just depends on what's going on, today I got the giant , I'll eat a fourth of it and then bring the rest home one of the best sandwiches available and they make the bread fresh daily, sourdough, which I really love. read more

Schlotzsky's - Giant Deluxe Original - Sandwiches Near Me - Lewisville, Texas

Great food all the way around Sandwiches etc there's so many options to choose from And they all are well thought out in combinations and bread they use read more

This Schlotzsky's moves so damn slow you would think they're growing the vegetables and slaughtering the turkeys in the back themselves. I waited almost 15 minutes for a cup of soup... It's literally premade soup. Make it make sense. read more

First the prices went up, and then the service went down - what does it take for a business to realize they are making mistakes? ignoring the price increases, this Schlotzky's seemed to have gone out of their way to find the surliest and most ill-trained people to work the customer counter that I have ever encountered. It's like a game they play. No smile. Stand at the register. Wait. No, "Welcome to Schlotzky's - may I take your order?" About 100% different from, say, ANY fast food place that appreciates your business. There is another Schotzky's about 10 minute's further in Flower Mound, and trust me, it is day/night difference in attitude and service. read more

I enjoyed it when Juan Puerco loaded my cookie with 5 tons of frosting. Definitely 5 stars n he deserves a raise.

This location is the worse by far. We went in on 3/19/23 to pick up a few sandwiches for dinner. There was a guy pushing around a broom just cleaning behind the register. He or no other employees acknowledged we were waiting to place an order. After a few minutes waiting an employee came out from the back and was loudly cursing and saying he didn't want to do some task that was given to him. Once our food was made we noticed that we were not given our bags of chips. When my wife asked if the chips on the counter were ours the employee stated " I don't know with an attitude." She finally asked the employee that took my order and he confirmed it was ours. I was very surprised how unprofessional the employees are at this restaurant. I will never go back to this location and hope the owner understands the crew he has at this location might need to be replaced. read more

This place is terrible. it has gone downhill steadily over the last 2 years. Today they gave our food to someone else AFTER we told them it was ours. Then, when the other customer complained, they tried to bring it to us. Finally after they had served all the people that had come in after us, we got our food from a surly manager. Plus the place was hot (no AC), and they have discontinued the senior discount. I would avoid this place! read more

The food is usually good. Standard Schlotskys fare. The customer service is lacking. There was one woman that I guess is not working here anymore who was very pleasant. The rest of the staff act like you are interrupting their day. As far as the environment is concerned, it's always cold in the dining area. I understand that the kitchen is warm but don't crank up the air conditioning in the dining room read more

My recent drive-through experience was the best, and I have to brag. I hope everyone enjoys and appreciates the same type of service I had from Lauren. I'd just had a marathon Christmas shopping experience at Tuesday Morning, and was just too tired to cook supper. This visit for sandwiches was an impulse decision that I'll never regret. I was greeted on the speaker, so quickly my window was only halfway down, with "....ome to Schl..." which i was 3/4 tuning out, honestly. But the she added, "How can we make your life fabulous today?" Wha...? I giggled, and answered, "Well, I'm not sure, but lemme look at this board for a minute, and I'll probably figure out something..." And sat there for way too many seconds, reading the board I've seen 100 times before, only to order the exact same thing I always do. SMH. But the Lauren was patient, cheerful, and spoke so that I knew she'd understood my order, and gave me my total. I could understand her! I'm hard of hearing, and have trouble understanding people when I can't see their lips, or if there's any traffic noise, or if they mumble, slur or speak very quickly, which many people often do, unintentionally, when the phrases they often speak tend to be repetitive. While I was moving up to the window, I started to worry that my reply to her might have been taken as critical, or "gimme a dang minute!" rather than the flippant, teasing remark that I'd tossed her way. When I pulled up, it was my turn to already be mid-sentence. "...ope that you didn't think I was just being another Boomer Karen because I thought what you said was so nice and I was surprised because you know all the stuff I read all the time and nobody..." When I finally shut up long enough for her to try for a turn at civil communication, Lauren came through with a big smile, a compliment in return, and a cookie! My favorite sweet was in my bag, and a new favorite memory was in my mind. Yes, their sandwiches are good. They always are, and my order is always right. But Lauren was like technicolor. She moved an an old, underused favorite into a top spot on the I Ain't Cooking Tonight suggestion list. She did it just by being nice, and friendly, and doing her job well. I hope she and her restaurant enjoy much success. I'll be back again to help ensure it, soon. read more

Super confused by the negative reviews. ive never had a bad experience. Of course i do not usually go inside to eat anymore. Drive Thru for me. So as far as my Drive Thru experiences its been stellar. Food is always prepared to order and fresh, hot and packaged to-go very secure. Their desserts are very good. they have an amazing brownie and cookies. plus its part cinnabon if you love that. Salads, soups, sandwiches, pizzas. The reason you go here is the bread. Its the whole point. So make sure to have some. Great kids menu. Chips in variety of flavors. Staff is always friendly and professional. Parking lot is clean. read more

Ordered this terrific Turkey Avocado Cobb Salad. It was full of Turkey, avocados, spring mix eggs, bacon, and croutons. I never really thought of Schlotzskys as a place for salads but they have definitely changed my mind here. I had it with their honey dijon mustard dressing. Delicious!!! You must try this! read more

Schlotzsky's - Turkey Avocado Cobb Salad. - Sandwiches Near Me - Lewisville, Texas

I showed up after lunch time, there were 4 customers in the entire restaurant. No one in line except for me no one in the drive through. (So NO excuses on being busy.) No one greeted me, and the workers acted as if I was bothering them. I asked them if they could make me a dozen cinnamon rolls or if they had them, please sell me a dozen. No on both accounts. It was almost as if it was part of their job to leave crusty cinnamon rolls for closing time in order to throw out instead of sell while fresh. These people either make the food or sell it, I didn't ask them to go out of their way to do a special job. read more

This is the second Schlotzsky's I visited after the one in Flower Mound. However, this one was very much unlike that one. Indifferent staff and average food. Food: We ordered Sourdough based Fresh Veggie sandwich and Tomato Basil Canestrelli Pasta. Pasta was okay - lot of tomato sauce which gave it a sour taste. The fresh Veggie sandwich was good. Ambiance: Quite a spacious place with a good number of seating options. Overall, good ambiance. Service: This is where this place has a problem. Here, we need to order at the counter from where they give us a buzzer which will buzz once the order is ready. As we entered, nobody to greet or check what we would like to order. Some staff members were doing something but didn't bother to look up. After some time, one gentleman got free enough to ask us about what we'd like to have. This is not something you'd expect. Food didn't take much time to come. However, the quality wasn't good enough to compensate for the lack of service. Overall, we would give this place a skip as there is a much better breakfast place few feets away (Cotton Patch Cafe). read more

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Been here a handful of times since we moved to the area a little over a year ago, pretty good. Nice and helpful staff. Nothing to complain about. Typical Schlotzsky's and the food usually tastes pretty good. read more

This was a tough one for me, as they really did not have much that fit my menu. As this is a self imposed demerit, I cannot subtract a star. I was in Lewisville for an appointment at Modoma (Man, stay tuned for that one..) and I needed somewhere that I could be in and out in 25 mins. I was driving down McArthur, and I realized that I had not been to one of these in at least 10 years. Back then I really didn't care for it. Time for another shot. The cashier was great. He was patient, bilingual and very eager to help. There were 2 young ladies in front of me that were very indecisive, so the guy in the back came to cash me out. One thing that gets me everytime is when you respectfully wait to approach and they call you up, and right when you start speaking they start asking a co-worker how to do something in the middle of you talking and then say, "what?" Yup, it happened. The menu actually looked exceptional. If I ate bread, meat or dairy I would have pounced on that bacon grilled cheese. The flatbreads looked great too. The brisket mac and cheese sounded interesting. I ended up basically piecing together sides to make a meal. The place was clean, and the CO2 and syrup balance on the beverage machine was A+. Theybhad teas and lemonades. The large beverage is actually a large, which is great. There are TV's and booths along the wall. The temperature was comfortable despite the 100+ day and many windows, and parking was too. The lot is basically on the corner of McArthur and Round Grove, so you can pull or in to and fro either street. If you like meat, bread, cheese and chips, this is a good bet! read more

Everyone there was super nice but there were gnats inside by the fountain drink machine. Grossed me out to the point of me loosing my appetite completely. read more

Terrific sandwich and flatbread pizza. Delicious cinnamon roll to finish it off. Great atmosphere and cleanliness. Nice and polite employees! read more

My first trip to this establishment and of course they have made it my last. I ordered through the app and requested that I do not receive any mustard on my sandwich as I find it off putting to my stomach. Upon looking at my receipt it even says no mustard. Guess what I received on my Sandwich... Mustard!!. I am very displeased and I am now hungry and must go through my entire lunch break and the rest of my work shift hungry. read more

Schlotzsky's - As you can see here it says no mustard - Sandwiches Near Me - Lewisville, Texas

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**Great customer service alert** Amy is her name! Food notes are at the bottom of this customer service review. I came here with a coupon that a co-worker gave me. I really was going to get something healthy to snack on. Then I thought, why not, I have not had a Schlotzsky's sandwich in years. From over the radio you could also hear about their sandwich deal. On this day, Schlotzsky's was having its anniversary and the sandwich was severally discounted. I think it may have been for a dollar on this day. I had pulled up in to the drive through. I hear this sweet voice ask about my order. The time is a little before 11 am, (before they get hammered.) We briefly chat about the order, she seemed very pleasant. I pull up to the drive through window; she takes my money, hands me my receipt. Minutes later a manager hands me my sandwich. I asked him if he would like back my coupon, and he states "no, it's ok." Back to work, have lunch, get things done. I'm headed home, and there is that coupon still in my passenger's seat. So, I am thinking, why not, let's go back. Schlotzsky's for dinner as well. As I go through this whole sandwich purchase again, I here that sweet voice again, I ask her name. "Amy," she replies. I ask if she has been there all of this time and she states "why yes, I have been." I'm looking at this line and thinking "what a trooper!" They had been getting hammered all day long and she was just as pleasant as that morning. I asked to see a manager. He sticks his head out of the service window, and I tell him he needs to give Amy a raise. She was as sweet and nice as all get out and after a full day like what I suspect, she was worth her weight in gold. Hell, I should have hired her! Now mind you big marks not just for her, but who ever hired her as well! I have often thought about writing a review on just her super customer service and end up going back just to get another sandwich. That is how and why you want to have great customer service, it's more powerful advertising than you can imagine. I went back a month or two after my first visit. I went inside to chat about Amy with the manager on duty. Sad to say Amy does not work there any longer. Well what do you know, someone hired her! She now works with the PR division for the Texas Rangers! How sweet is that! Great job Amy, where ever you are! **Food note: Oh, about the food! Smoked turkey Schlotzsky's sandwich, mustard, no mayonnaise, no onions is my choice! The main bread they use is nice sour dough. Inside it's nice and clean. Warm greetings are heard when you enter. There plenty of drink choices. read more

We stopped by here to grab a sandwich and nothing was out of the ordinary really. They staff was nice and the service was fast. We were in and out of here as we had hoped. The parking is a bit limited but still ok to just drop in for a quick togo order. They also have a drive-thru. read more

Always clean and quality is consistent. Of course the Cinnabons are to die for. Staff is generally friendly and courteous. Quality fast food. read more

Food is good, staff is friendly. Only complaint is that the tables were dirty and it wasn't busy or after rush hour.

I frequent this location every month or 2 with coworkers for lunch, usually on Tuesdays because Turkey Tuesday special for 2.99 sandwiches. Very speedy service and they always fulfill my request for extra ranch on the side. I like that they have crushed ice and diet dr pepper. I hadn't visited them in awhile, and received an email coupon for free chips & drink with purchase of their new Chipotle Honeys sandwich. The picture looks delicious and I found myself dreaming of it all morning, and finally headed over there with my work buddy. I go the Chicken Bacon Chipotle Honeys sandwich and It was THE BEST Schlotzky's sandwich I have EVER eaten! No lie. It was sliced deli chicken and chopped bacon, lettuce, tomatoes, onion, with a chipotle honey sauce (which I probably could have drank). I left hoping and praying that it isn't just a seasonal sandwich that will disappear soon. Please don't leave me!! I see additional visits to this location for lunch in the near future! read more

Been here 5 times, and every time there's something wrong with this place. Yeah, i should stop coming here but it's close and convenient i guess. My last visit was with my friend, both very hungry and this was close. So.. soup was cold, the sandwiches were small while we payed for regular, the staff actully ignored us.. as in told the server what was wrong with the order, he acknowledged we were talking to him .. noded and wakled away... It seems that after lunch this place isn't worth much. read more

The workers here need some customer service skills! We were not greeted, in fact the gentleman at the front ignored us while he restocked cookies. No hello, nothing. We were the only customers inside! He finally mumbled "how can I help you" while looking down. Because he had a headset on, we couldn't tell if he was talking to us or not. It was weird. We ordered and sat down to wait for our food. Eventually I see what looks like our food up on the counter, but our buzzer isn't going off. Again, we are one of two couples inside. The guys repeatedly look at us but don't tell us our food is ready or notice that our buzzer isn't going off. Eventually we go up there and ask if it's our food...the guy says yes and that our buzzer must be dead. No apology. Nada. You can tell they just don't care. We'll avoid this location going forward. read more

Ahhh.. Schlotzsky's... My favorite lunch spot! The ladies here are awesome! (Christina, Sabrina and breanna and the ones usally here when I come for lunch) They are so chipper bouncing around from table to table. They have my order punched in before I even get to the counter, Christina frequently encourages me to try something new.. Today I tried a California flatbread. Definitely a new favorite! Fresh food is out in a flash and so so good. If you haven't been to THIS location yet, you are missing out BIG TIME. read more

I use the drive thru, always quick and good customer service. I love the chicken tortilla soup, fiesta chicken, and roast beef. The salads are ok, not a fan of their ranch tho. Don't forget to buy a bottle of their hot sauce! And use the ap for points or online ordering you can pick up thru the drive thru!! read more

Although I must say I was impressed by the variety of food choices, I will NOT be going to this Schlotzsky's again. I ordered the bacon grilled cheese sandwich and it was incredibly burnt. I actually lost my appetite looking at it. Shame on the employee who was okay with giving this sandwich to a customer knowing what it looked like! read more

Ordered 4 Vegetarian sandwiches with adds and subtracts and a pizza. Order was made wrong so I went back immediately. Instead of apology, the store manager yelled at me for coming back and complaining for the wrong order!!! I requested the refund and I was told to leave the store. Never going back to this place again!!! There is a MUCH BETTER, Schlotzsky's at Denton Tap and Sandy Lake...check out the difference and you will see and experience it yourself!! read more

This one is not as good as the others. They do NOT give you a pickle like many others do, and are skimpy with the guac on the turkey guac. The one in The Colony is far superior. read more

LOVE this place EXCEPT for when driving out of the parking lot. Shrubs hide cars coming from the parking lot. Can't see over them -- they need to be hedged before somebody's car gets hit. And it better not be mine. read more

I came for the $1.99 Originals. The entire crew had such a cheery demeanor, and it makes me regret not coming here sooner! I've always enjoyed Schlotzsky's, but this location is the best I've been to so far! Thanks for the excellent customer service and hot, delicious Originals! read more

I probably shouldn't be writing Yelp reviews at 7 months pregnant and hungry but this location irritated me. I go to the drive thru and order a kids turkey sandwich. They ask me "no cookie and drink?" I said no thank you. Pull up and as she is swiping my card I see cookie and drink is included but she hands me just the sandwich? I said "well I asked for just the sandwich but I guess because you charged me for it, can I have the cookie and drink?" With a serious glare and attitude she got me the extras but seriously? Why wasn't it communicated that regardless if I wanted just the sandwich they would have to charge me for the full meal? If I had known that, I would've ordered an adult sandwich. And her attitude was unnecessary. Then the meal had literally one piece of turkey on the whole sandwich. So dumb for $5. read more

Great service! The manager was very helpful and sweet! She explained the coupons I had and helped me to get my money's worth! The server was also very energetic and friendly. Great atmosphere at this location. Waaaaay better than the other Schlotzskys I've visited! Will be coming back for more! Would like to see more coupons though.... read more

I agree with Jay M's post from a week ago. Staff doesn't greet you and food is not what I expected. There is a Schlotzsky's in Irving across the street from my job that I frequently enjoy. That Irving location made this visit experience disappointing. No chocolate chip cookies, women's restroom out of order, and a bag of ice for consumers to scoop their own ice since the ice machine is also out of order. My sandwich hardly had any turkey meat, also unlike what I always order and receive from the Irving location. When I asked about it one of the employees said they changed the portions on my meal recently. I was just at the Irving location last week. Not visiting this Schlotzsky's again. read more

I ordered two sandwiches through the drive through yesterday. Opened them up when I got home. The brisket sandwich (6 bucks) was about 2/3 the size of 1/2 my wife's small original (see photo I posted 9" plate for scale.) I wish I had taken pictures of the inside of the sandwiches. The brisket sandwich had about two tablespoons of chopped brisket! My wife's original had about 1/8" single slice meat. About 1/10 of the meat shown in the "owner's posted photo." Ridiculously small amounts on both counts. Food costs couldn't have exceeded 50 cents on 12 dollars worth of sandwiches. My guess is the employees are putting less than standard amounts on sandwiches and saving the balance for themselves. I knew people who worked at Arby's when I was in high school that did this. I have been a Schlotzky's customer for close to thirty years but this is the last straw. Called the 817 617-8229 number on the receipt but didn't get any response. Will escalate to corporate I guess. Disappointing to say the least. Probably the worst fast food experience I have had in decades. Run from store #1212. read more

Schlotzsky's - My $6.00 brisket sandwich next to half of a small original, roughly the size of a slice of wonder bread folded in half. - Sandwiches Near Me - Lewisville, Texas

Been back a few times since last post, it's right down street from my showroom and service good and food is what you expect.