Panera used to be my go to for lunch but over the years their menu became bloated and they lost their way. I'm happy to say that they might be turning a corner and getting back to quality over quantity. This location always gets a decent amount of traffic especially the drive-thru. Employees greet me once again instead of being relegated to a tablet. The bakery items have also leveled up. The cherry danish has a slight, baked crunch and isn't soggy mush. The coffee has also gotten better. I used to avoid it due to the acidity and bitterness from the premade batches. Now the coffee beans are ground to order using the drink machines and it's so much better for it. These days things tend to get worse, but this is a welcome change on multiple fronts. read more

Panera Bread - Coffee and cherry pastry - Sandwiches Near Me - Naperville, Illinois

Meh! Don't get Panera and never did. The food tastes ok but it's loaded with sugar and fat... everything! Those soups in bread bowls, their sandwiches, cookies have horrible nutritional content and the coffee is disappointing. What's the allure. But if you call yourself ....BREAD, you set up an expectation! I needed a baguette quickly and bought one from them...had high expectations! Could have gotten a better baguette at Jewel! It was a tad stale... and not good at all. read more

Solid Panera spot to stop at if you're in the Naperville area. While I don't exactly love the layout of this shopping center with the curvy layout that can be confusing for people visiting it for the first time (particularly if visibility is blocked by snow), this also means that this Panera is a bit separated from traffic moving around the shopping center. With the ordering and pickup on opposite ends of the restaurant and a elongated layout, I feel that the noise inside the restaurant was a bit quieter than other Paneras, great for working, relaxing, or having a casual conversation. Food is about the same here as other Paneras, for me service is maybe a little slower than some other locations -- but at the same time, also a bit more patrons than I'd expect to see in the middle of a weekend afternoon. One of the more unique things I saw here was machines to brew hot/cold coffee rather than the containers with prebrewed coffee. For me, I enjoyed using the machines though I don't think the flavor was really much different -- though maybe a little less acidic since the coffee wasn't sitting around. Overall, good spot for enjoy your Panera favorites in the area. read more

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I liked this Panera more than others I have visited. Everyone was helpful and the pastries tasted fresh. I really wish they would keep the strawberry salad year round. read more

My husband and I met a friend at this Panera Bread. The restaurant was set up so that it is comfortable and inviting to meet with friends. We wanted to get a light lunch so we ordered the you pick two with the chicken pesto dippers and autumn squash soup with baguette. We were offered a half price bakery item and we got the cinnamon roll. The soup and sandwich were very good and flavorful. The cinnamon roll was decent but on the plainer side. Overall we had a good experience at Panera Bread. read more

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Counter service only They offer zero vegan options for vegans, but plenty for vegetarians and meat eaters. The tables are often not clean, and you have to throw your own food out. Not much in the way of service. read more

We go to this Panera Location quite a bit. As someone with a digestive medical condition I often have to eat a lot of soup I can finally get Tomato Soup is very flavorful & Autumn Squash soup in season however whoever fulfills orders doesn't understand NO pumpkin seeds in my squash soup:-(. My husband loves different chicken sandwiches and grilled cheese from Panera especially when he adds different types of cheeses to his sandwich. We're in their rewards program so we get discounted & free food frequently. We use the drive up is another big plus to this location! read more

Super clean and spacious panera location. This location also offers drive-thru. I ordered from the kiosk, and it was quick. By the time I walked to pick up area, my order was already complete. This location has plenty of parking and seating too. read more

I normally have no issue with this Panera, it's pretty standard as far as Panera goes, but today I ordered a customized Ciabatta Cheesesteak and received a chicken bacon rancher instead? My receipt shows the cheesesteak so I'd imagine it was just a silly mistake, it is pretty early in the morning, but I tried to call them 3 times to ask about getting a partial refund because the customizations I got on the sandwich I actually wanted were expensive and I didn't have time to go back and have my order corrected because this was supposed to be my breakfast before work and we were going to open soon. Each time I called and pressed 5 to speak with a manager, I got hung up on! Not cool. read more

This is the slowest Panera bread location I have ever been to. Look I get if they are busy but they were not. There is one person in front of me and I think that the lady who is at the register has never worked these fancy new machines called computers. Literally looks like she is doing surgery. Also apparently I have to wait for everyone in line to order before I can get my order started. So if you just want bread then everyone behind you gets to order and then the lady taking the orders will go get your brea This place is a disorganized mess So I got here at 2:15 1 customer in line before me. Finally got my receipt at 2:21 At 2:24 I got 1/2 my order - yeah Mac N Cheese - The easiest part - the loaf of bread is what I got at 2:27 - because another team member finally decided to actually help me out. So it took me 12 minutes to get a loaf of bread from Panera bread and premade Mac N cheese - with 1 customer order prior to mine. This customer before me did not have a bread order. I'm not coming here again - it is too slow to get premade bread and pre-made Mac n cheese read more

Panera Bread near the Costco in Naperville is my favorite. I usually use the drive thru and Donna and other team members are cordial, effecient, and customer focused. My coffee is perfect and entrees are exactly what I ordered and freshly prepared. Keep up the great service and menu options. read more

The freezing weather today got me craving for some soup and Panera came to the rescue!! The broccoli cheddar soup always hits the spot! We ordered on the app today and dined in at the local panera. I got the southwest chicken sourdough melt which was so comforting with the broccoli cheddar soup as part of the pick 2 combo. I also got an apple with it. We also got the chipotle chicken melt on black pepper focaccia which was fresh and delicious too. The inside of this panera has a cozy old school diner vibe with lots of college kids working on their laptops and studying. Best place when the cravings for soup hit hard! read more

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Food good. Service good. Location convenient. Bathroom horrifying. And when the bathroom is filthy, it makes me wonder about general cleanliness. I don't like my Bacon Turkey Bravo with a side of Norovirus. read more

So I come to this location at least once a month. I'm especially glad they are open until 9:00 again. Like tonight I picked up my boyfriend some soup since he wasn't feeling well. They've always gotten my order 100% accurate, whether I order through the app or in person. And sometimes I have picky little requests (like no onion on the Frontega Chicken panini, because their onions are always too strong, amiright!?!? ;-) Anyway, their pick two of chicken soup and 1/2 sandwich can't be beat! I only wish they served their breakfast soufflés longer!! read more

I went to the drive thru to place my order. I was asked to pull around and park up front. The completed my order and offered me a free dessert for the wait. As far as th f I was delicious read more

I have been to this location multiple times and NEVER been able to purchase a bread bowl because they are out of bread bowls by the time it is dinner. You have "Bread" in your name, yet you don't have any bread to spare for hungry and hopeful customers. The constant disappoint of no bread bowls has lead to the termination of me ever coming to this restaurant again! Guarantee! read more

Terrible customer service at this Naperville location on Ogden Ave. I was there today (9-8-23). I purchased two bakery items AND had paid for them when the manager, Jordan, grabbed what I ordered and walked away. We both yelled that I had already purchased the food. He just looked and ignored us. How does this work with what they say on their website: "Food served in our warm, welcoming fast-casual bakery-cafe, by people who care." read more

It was a great experience for me and my family the first time I went there and the staff was amazing and the Food was fantastic and not too expensive read more

Overall I was happy with my Panera experience, however I did have an issue with order accuracy. Positive points: The person working the drive thru was very nice, polite and helpful with reviewing bread options for my sandwich. They were also careful to make sure they got my order correct during the order process. (You pick 2: tuna salad sandwich on Asiago with only mayo, onion and cheddar cheese. The other option was max & cheese). The cashier at the window was also very nice, I ended up passing along compliments to both employees for their positive attitude. Minor bad point: Even with the detailing the order; the sandwich was incorrect, got turkey instead of tuna salad. Everything else was correct, just wrong meat. I did eat it as I don't want to waste food, and it was a good turkey sandwich; just not what I ordered or was anticipating. Understandable that both sandwiches started with the same letter and easy to make a mistake. So, double check your order before you leave; but if something is wrong, be polite; the employees are human too and make mistakes. Note: I did notify the store of the issue, but declined on a remake or money back. read more

The service at this location is less than adequate. The cleanliness of the place is awful.

Earned a free warm bowl through the MyPanera rewards -- used this to order the Mediterranean Bowl with Chicken. The bowl comes with cilantro lime brown rice and quinoa, chicken, arugula, grape tomatoes, kalamata olives, hummus, lemon tahini dressing, feta and greek yogurt. Overall, the bowl tasted pretty good. I probably wouldn't go out of my way to eat this or really crave it, but if I happened to be in the mood for a healthier meal at panera, this is probably what I would order. Serving size is pretty big. I could probably split this into 2 smaller meals. read more

Panera Bread - Mediterranean Bowl with Chicken - Sandwiches Near Me - Naperville, Illinois

Greetings, I ordered online at 8:20am/8:30am yesterday morning 12/19/2023, I placed the order online to be pick up at 2:45pm, I arrived at this location early and I was on time at 2:32pm. I pull up in the drive-thru, I specifically ask this lying special young lady about my order, I repeated my name twice, the special young lady tells me that my order is correct and ready. So, I had to wait for an order that was previously called in the morning. I finally get my order? I Head home, just to pull up in my driveway, put my car in park to look in the bag to see my order is wrong. I'm beyond frustrated so I tried calling three times, no one answered my calls. So I go in to, change my clothes, I come back out and drive back to the same location. As I walk in, I see a young lady, she looks at me and she keep walking to the back, with another young kid, she begins to dance. Something I noticed with business and other businesses, all I see is babies/ kids working, I think that's part of the problem. The younger generation is out of control. Moving forward, I get there, I greet a young lady, I ask to speak with a manager. He (assistant manager) walks up to the Register/counter, rude, he didn't greet me. I spoke to him to him anyway, then I describe to him in details why I ask to speak to a manager. The assistant manager nonchalantly dismissively rudely interrupted me while I'm talking, he ask me for my name and then he comes back with this stone cold zombie look on his face and says I will give you a refund, he shows me no concerns. At this time my forehead is sweating, I'm getting more annoyed, and I say to the assistant manager is that it, then I say to him, do you not understand how much valuable time I've wasted, I then say, I worked fourteen hours today, I just want my refund and go home. The manager looks me in my eyes and tells me you are getting a refund, what do you want! He then says do you want a reward. I ask him he was serious! I then ask him, has he taken a customer service course. I tell him it's not about the refund, it's the principle. I tell him, it's not what he did, it's how he went about doing it. I tell the manager to lead by example. I ask him for my refund and I left out. The young lady who was in the drive-thru is a rude unprofessional liar, The assistant manager was rude, nonchalant, unprofessional, and he has no people skills, no mannerism, no understanding, and he is beyond ignorant. General manager Mr. Jordan, definitely not a good look. My question is, do you care about your customers? I'm reading the reviews, I'm not the first person to experience receiving the wrong order. From my experience your assistance manager needs coaching, and your special lying young lady employee needs to take a customer service course. The worst experiences that I've experienced at a panera bread business. I'm definitely not coming back. Thanks. read more

Panera Bread - Wrong order, I didn't order cinnamon rolls - Sandwiches Near Me - Naperville, Illinois

This Panera bread is terrible don't order any salad from them ! I ordered a half a salad to go and they didn't put utensils in my bag and it was soggy ! The chicken was disgusting and tasted old I'm sorry for $10.79 they could do better than that! The quality of Panera Bread is just downhill! There's nothing you can order there anymore! Such a disappointment for overprice disgusting food! They do not have quality so don't believe their advertisement! read more

Panera Bread - Soggy disgusting salad and no utensils - Sandwiches Near Me - Naperville, Illinois

I love Panera Bread, especially their Chipotle Chicken Avocado Melt. The bread is fresh, the avocado creamy, and the chipotle on top is delicious! We came in for breakfast this morning and tried some new stuff. The chocolate croissant and Spinach & Bacon Soufflé. Both were delicious with light flaky pastry and delicious ingredients. This restaurant however needs some TLC. The staff were low energy, unenthusiastic, and the tables are sticky! read more

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Well this happened to me today..good old bug in the food. Disgusting!!!!!!!!!!!!!!!!!! read more

Panera Bread - Well this happened to me today... - Sandwiches Near Me - Naperville, Illinois

My 14 year old loves Panera. He's not your typical fast food loving teenager. The older gentleman working the counter was amazing - very chatty and my son loved his Caesar salad and Mac & Cheese. read more

This Panera was clean, and had an assortment of pastries to try. Their soups are great, and are at a pretty suitable location to get to. The crafts beverages are a must try! The cashier that I had though had a bit of an attitude. read more

Panera Bread - Sandwiches Near Me - Naperville, Illinois

Ordered two soup bread bowls and broccoli Mac n cheese. I paid for but didn't receive either bread bowl because apparently they were out. Seems like something you would tell the person at the drive thru but instead didn't discover until we got home. Also ordered the broccoli Mac n Cheese but ended up getting broccoli cheese soup with a few pasta shells added in. read more

Panera Bread - Supposed to be Broccoli Mac N Cheese - Sandwiches Near Me - Naperville, Illinois

Love Panera. What I don't love is their rewards system. I'm here quite often and rarely have I gotten a reward, unless it's .50 cents off a beverage. I would probably furlough Starbucks if the reward system was better. read more

I love that you can place you order on the tablet and have a seat in the dining room until your food is ready. I do wish they had more panini options. I miss the panini's they had years ago. My daughter misses they're buttered noodles. They always change up their menu to meet with the seasons. The food is consistent here. Space is inviting and clean. I did notice the food runner he was very apologetic about forgetting my green smoothie, when I went up because I was missing it on my order. Skip the lines and order on the app online and pickup. It's feel good food to fuel your body. read more

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Apple is rotten. Forgot to add dressing to the sandwich. Worst Panera experience thus far. edit* O, and found hair in salad, awesome.... read more

Panera Bread - Rotten apple... - Sandwiches Near Me - Naperville, Illinois

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Quick 1 star. Is everybody aware that a gratuity is included on the receipt with your order? Maybe this is posted somewhere, but it is not acceptable for the restaurant to assume that their employees are providing tip-able service. I know that in this day-and-age it is pretty much expected that even poor service deserves a tip. This needs to be stopped. A tip is not to forced to pay for the servers. The business pays their servers and we tip when the service deserves it. A lot of poor servers out there that don't care to try because of this mandatory tipping. I'm done with that. I worked my a** off when I was a server and deserved when I got well tipped. There were times I was not tipped and I usually knew why. read more

Food and service were both delicious! I love that they set it up now where they know where to deliver your food - so much easier!! My bread bowl totally hit the spot. Every soup I've tried has always been fantastic. And those lemonades they offer are just so darn good!! There was a guy going around consistently cleaning the tables and carpet so it's nice to see them stay on top of their cleanliness. They let me know at checkout that I had a free pastry reward, so dessert was on the house! Doesn't get much better than that! :) read more

Panera Bread - Soup!!! - Sandwiches Near Me - Naperville, Illinois

Panera has always been a perfect choice for a gourmet sandwich when you are craving comfort food. We had dinner there last night and we're deeply disappointed. We paid about $25 for food made half assed by careless high schoolers. Not only was expecting something appetizing on my (to go) plate but minimum a decent portion! My partner and I ordered the same sandwich, only he got a whole and I a half with a soup... I'll just share a picture of the sorry looking piece of bread they through together for me. I'm still upset that we paid good hard earned money on a bite of a sandwich read more

Panera Bread - Same sandwich. One is a whole the other they sold as half but really is a quarter! - Sandwiches Near Me - Naperville, Illinois

I go to Panera all the time but this was the first time I visited this location, because I was working in the area. My baguette was legit burned. I am astonished that they even served it to me! I got my order to go therefore I did not notice until getting back to work. It was upsetting bc it's called Panera BREAD you'd think the bread would be soft and cooked properly not hard and burned. Service was good, but I'm upset bc the bread is my favorite part, I took a bite and through it out! read more

Panera is always fabulous. I like be the new flat bread pizzas and the staff is always kind. Why is the woman's bathroom like a gas station bathroom on highway 70? Smells bad, out of tissue, trash on floors. It tarnishs my praise for this restaurant but The Food is Fabulous! read more

The Panera in Glen Ellyn, Il is the closest one to my home. Some friends and I go there for late breakfast at least once a week. Compared to the Panera in Danada Shopping mall in Wheaton, Il it is consistently poorly managed in every way. Everytime the bakery display is slim pickins- the few muffins available look old, a couple of random pastries available and never any souffles. Frequently out of soups especially the French onion and the chix noodle I had this morning tasted like it came from the nearby hospital with about a spoonful of ingredients in dishwater. My friend got a Sprite and it had an overwhelming mildew taste and smell. After several months of our get togethers at Glen Ellyn Panera we decided to switch to meet at another local business from now on. read more

Great Food And Atmosphere All The Workers Are So Nice Try The Mango Madness They Also Have $5 Margaritas The Appetizer General Tso Brussel Sprouts And The Bao Balls read more

I seem to have selective memory when it comes to Panera, over and over again. I always recall it as being better than it ends up being in reality. Toasted sandwiches? Nowhere near as good as Corner Bakery's paninis. In fact, the sandwiches may be the weakest link of all here. Bagels? Good, but not any more exciting than Einstein's etc. (The hazelnut cream cheese deserves its own star, though.) Soup? Okay, but never served nearly hot enough; the French Onion is the best, but if you want a version that is SO MUCH better, go to Mimi's on 59. Salads are serviceable, and bakery is good (especially cookies). Unlike some fast-casual spots, they have the pager system, so a lot of people cluster at the end of the counter to wait rather than going to a table and coming back, so the "flow" of people around the ordering/pick-up/condiments-and-beverage area kinda sucks. The seating in this place is INSANE: not only the fact that I have never once been in here at any time of day when it has not been packed to the gills, but also the wackadoo layout of the tables, kind of flung all over the place (it's hard to weave through them while you're balancing a cafeteria tray of hot soup, let's put it that way). You can call ahead and order for takeout, but don't bother: my mom did this the other day, then showed up to pick it up and they hadn't even started making her food yet! (Also, I know this isn't the fault of this particular location, but Panera has the WORST laid-out website ever for a national business: circuitous and muddled.) Overall, the next time I think of eating here, I need to remember writing this review and head to Corner Bakery or another simulacrum instead. Unless I'm looking solely for hazelnut cream cheese. Then it is ON. read more

Today was my first attempt at Panera's breakfast menu. Oh yeah! Sausage, Egg & Cheese on a warm Ciabatta bread was exactly what I ordered. By the time I was done creating my hazelnut coffee concoction, my order was ready. I love Italian bread and my first bite into the ciabatta was soft and greeted with the intense flavor of meat and cheese. Now that's how you start off your morning right. This location is super clean and spacious, so if you bring your laptop you can literally hold down a group meeting. Great decor and inviting color scheme. I am a fan :) read more

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