This is the first time I have not been pleased with a visit to Panera, and I feel I must make it known. We went through the drive-thru and they had a new smoothie listed on the board. I thought we should try it, it sounds good. But they are not serving it yet. They updated the board before they could serve the smoothie. Disappointing. So I ordered the meal I had been craving: Chicken Stew. I love their Chicken Stew. But even though it shows on the menu board, they have stopped serving it for the season. Again, very disappointing. read more

This is the best Panera Bread in the area. They are opened later. This Panera Bread is clean and their internet actually works! I also appreciate that all their left over food at the end of the day is donated to charity. I loved their You Pick Two Menu! They are very delicious and it comes with a drink or something from the bakery! I will be definitely coming back again soon! read more

Ordered food from here for a large group no a couple occasions. The delivery was 30 minutes late on the first day, and 'almost' on time the following. Okay service. The food was typical Panera, nothing overly special. Boxed lunches of a variety of their sandwiches. Typical Panera pricing, and friendly enough staff. read more

Over-rated. Met family here for lunch one day. Checked their online menu before going and the squash soup sounded and looked great on their website. It was a no-brainer. Order the soup in a bread bowl...funny, the website shows the soup garnished with nuts/seeds, which looked really appetizing. No such garnish in my soup, however. Just an overly sweet version of soup. The bread bowl didn't disappoint, but I felt the marketing department took some liberties in the advertisement for the soup. Not eager to go back again. Been here at least a few times now. Nothing special...just okay. read more

The food was standard Panera. However, I found brown bits of "something" not coffee grounds inside the bottom of my coffee cup. I informed manager, who apolollogized and quickly took the coffee decanter off the serving table. read more

This crazy lady left a huge mess during lunch rush and then walked out. Like I mean dropped a soup bowl on the floor and food all over the table. It was so rude. The kindest man who works here, Michael, patiently cleaned it up while we talked to him about how awful it was that that happened. Showed up a few minutes later with a cookie for us. Such a sweetheart I wish I could give him a raise!!! Thank you Michael! read more

Panera Bread - Sandwiches Near Me - Naperville, Illinois

I happen to love Panera. Though, the prices could be a bit cheaper, or the portions a bit larger. I can't handle how good their greek salad is paired with my black bean soup... and if you're lucky... a warm baguette! The bakery. Yum. Downright expensive, you bet. The asiago bagel with cream cheese, decadent and ridiculously fatty goodness. The wifi does work. I've used it and I like that they offer it. Let's be honest... you do know what you're getting (and getting slightly ripped off... but hey, no tip required, right?) when you go to Panera. Everyone generally is happy because they have choices and they're always packed. Considering the amount of restaurants in their chain, they must be doing SOMETHING right. Either that, or none of us would be reviewing this joint. read more

This location has always been a clean, comfortable, and cozy place to enjoy a cup of coffee, bagel, or whatever. read more

Panera Bread - Storefront - Sandwiches Near Me - Naperville, Illinois

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This Panera Bread is my absolute favorite. I live in the south suburbs yet frequent the Naperville area... this is always my number one choice of Panera! The staff is amazing; I've received amazing service from the manager, cashier(s), food preps, and table cleaner people. I'm sorry, I don't know the correct job lingo at Panera! Regardless, this location is bomb-tastic! It's a great place to study, read, zone out, etc. too! =) read more

Still getting more orders wrong than right. This weekend in the drive thru, ordered 4 chocolate chip bagels and 1 french toast bagel. Came home and discovered 3 chocolate chip bagels and 1 blueberry bagel. read more

I come to this Panera a lot. It's close to my work and they have a drive thru, which is very convenient, except a few days, like today, where the line is wrapped around the building. But hey, gives me a chance to review the place. I have been inside. It's your typical Panera decor. This one seems to be slightly messier than other stores I've seen. The people are friendly enough. I order the same thing a lot of times... the Fuji Apple Chicken Salad. Many times one of the components are missing or the skimp on something. Sometimes, it's jam packed with goodies, so it's a little inconsistent. A lot of times I order chips with it instead of bread. They, have many times, given me bread. Always check your order before you leave. read more

Panera Bread - Fuji Apple Chicken Salad - Sandwiches Near Me - Naperville, Illinois

I placed an order for delivery. A very simple order. When I received my order, I did not have utensils as specified and the bowl of soup I ordered was not full and it did not have the extra pumpkin seeds that I paid an additional price for. I don't know if the order was intentionally done this way or if my soup was eaten with the spoon that was not in the bag. It wasn't even hot and the store is only .5miles away. Either way, I am hungry and disappointed. I called the store multiple times from different phones and they did not answer the phone. Very poor service. I would've inconveniently gone up there, but they did not answer the phone and it was 7 minutes before closing. I am highly disappointed and annoyed at this point. read more

I love Panera, and the food here is good, but the dining area and bathrooms are filthy.

My Caesar salad was horrific. Wilted, browned lettuce, croutons barely browned and absolutely NO Parmesan to be seen. Unfortunately I took it to go on faith and only discovered all this once back at my desk. Oh well, at least the bread was stale. read more

Service and food are good. I enjoy ordering from my table. Nice! The reason for 3 stars is my spoon had dried food on it. Not cool. read more

This is the worst Panera that I, unfortunately, have to visit from time to time. About one out of four visits their WiFi either downright won't work or is super slow. I have to remind myself if I need to work online I better visit another location. They recently renovated the store, and made it feel more like a McDonald. Whoever is behind the renovation has no idea what customers want from a Panera experience. It's a pity because the store has a good location. Servers, however, have always been nice and courteous in this location. read more

I would leave no stars but that is not an option. I have been going to this location for years and never had a problem this bad to where i wanted to post my opinion. Not only have the prices gone up and up, the quality of the food has gone down and down. I am a cook and have been in the restaurant industry for 20 years and never seen portion control this bad. For anyone who pays $9 for a sandwich you would expect to be nice and full afterward. This was about 4 bites each (my fiance and i split it) what a rip off! Will definitely not be returning any time soon. Dont waste your hard earned money! read more

Panera Bread - RIP OFF! - Sandwiches Near Me - Naperville, Illinois

Very smooth and great customer service like all panera's. Last time I visited I had Thai chicken salad. It was quick, fresh and quite healthy. Tried salad first time there. Totally loved it!! read more

Panera Bread - Sandwiches Near Me - Naperville, Illinois

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this was terrible, My mac n cheese look like shit. They made me pay $3 for this small ass apple juice, The chocolate milk was disgusting. Shut this place down. read more

We regularly pick up items from this location and are satisfied. But, today's grilled cheese was a sad excuse for a "grilled" anything. It wasn't grilled at all and after taking one bite, I gave up. Disappointing! read more

Panera Bread - Sandwiches Near Me - Naperville, Illinois

Haven't been in the store but I ordered a few times on door dash and it's been hit or miss. A few times the order has been good. Other times they missed items. Just a generic Panera Bread in my opinion. A chain - nothing special. read more

Basically the service at this Panera sucks, worst service I have ever experienced. Never have gone to this Panera without having something wrong with my order. Whether it's getting my smoothie order wrong, or forgetting half of my order, something is always wrong. Obviously they don't take the time to check orders or just don't care. There needs to be a change in their employment or service cause it's annoying having to go back every-time I order. It doesn't take that much time to check the order, maybe if they stepped up the effort it would be better. The laziness needs to end, or else they won't be getting my business anymore read more

Ordered $14.32 of takeout for Rapid Pick Up on 1/6/2018. Arrived at the restaurant on Ogden to find a printed sign saying they closed early at 7 pm. I ordered online at 7:06 pm. Trying to get a refund should be simple in a case like this, but instead, David from Panera Bread Customer Care wants to play games, like I'm a plumber looking for a princess. David offered to make it right by offering two rewards in lieu of a refund. Ever look at what Panera offers for a reward? Dollar, dollar bill off a beverage, yo!!! And I can get that. Twice. read more

Great place for soup and sandwich! Brownies are moist and chocolatey. Broccoli and cheddar is one of their best tasting soups. Service counter is slow and confusing as they don't have anyway to designate your take out order. Great lunch if you have time to wait as it gets busy at lunch. read more

So we went to Panera tonight. Disgusting food. You wrapped our sandwiches wait no you didn't wrap our sandwiches and you know what we found in our sandwiches plastic wrap we found plastic in our sandwiches. That's disgusting and now we're going to get a lawyer because we just showed him the plastic that was in our sandwiches. And you feed people this you feed people sandwiches that have plastic in it you didn't even wrap the sandwiches. Absolutely disgusting. And I'm going to make sure everybody on social media knows how you put plastic in their sandwiches and didn't even wrap them. By the way the girl in the Drive-Thru she was absolutely horrible this was Sunday night rude and crude obnoxious mean. I'll make sure this goes on Google Instagram Twitter everywhere. Disgusting read more

This location is good. Ingredients were fresh and food was made fairly quickly for the crowd they had there at the time. I'd eat there again. read more

Can not believe how filthy this place is from the floors to the tables, I could hardly find a clean table, had to get napkins to clean the table. Ordered a coffee it came on a tray spilled with soaking napkins, if they can't manage that I can't imagine what else the mess up read more

The absolute only thing you need to know about this particular Panera? IT HAS A DRIVE THRU. Otherwise, service is great, food is always superb, and the lines move quickly. But I say now again...a drive thru, they have one. This is (obviously) a Very Big Deal to me. Now, before you crawl up my ass about being lazy and loving the drive thru, I'll just throw out the ages of my kids: 5, 4, 3, and 2. Okay? We understand each other now, don't we? I'd also like to point out that I've yet to find another Panera with a drive thru, so maybe that's part of the appeal. Additionally, as far as drive thrus go? They've never made a single mistake on our orders. I've yet to encounter an unfriendly, not smiling employee. It's just so...good. Oh great grains, a drive thru Panera. I really don't have anything else to say. It's just fantastic. read more

I was so happy when my office relocated near this Panera - with a drive-thru lane! The excitement wore off quickly. The drive-thru line was wrapped around the building, the parking lot was crowded, the restaurant inside was packed and noisy, all before 12PM! I opted to order inside, and perhaps I will try out the drive-thru at a later time. The order area is tiny, and people were jammed against a wall partition. The menu placement above the registers is fine, but the line was so long that I couldn't get a good look at it. Then I ordered a sandwich that doesn't exist anymore (Cuban Chicken Panini). Oh fine, but if I could've read the menu, I would have been more prepared. The employees were nice and surprisingly in good spirits despite being mobbed. Sandwiches, salads, soups, and lots of baked gods. It's Panera, and the food itself is good. But this location - ugh! I'll take a pass. It's way too hectic if you're looking for some damn peace & quiet on your lunch hour. read more

I'm embarrassed for this location, along with the GPS tracking function of their service. Poor experience for a small delivery order placed with 18 hours notice. I hosted a business meeting and the order arrived over 30 minutes late. I would've been OK with the delay if I was notified, or if they picked up the phone when I called six times and couldn't talk to an employee to check the status. Or if the sandwiches weren't smushed and cold (paninis)...or the bread wasn't soggy for the non-panini sandwich. read more

This is seriously the most poorly designed Panera I have ever been into. They have a huge open area for the bakery, but then for the lunch area where you are supposed to order soup and sandwiches there is this narrow pathway that makes it difficult to not be in the way. Also you can't see the menu until you're right in front, and then when you have to wait for your food there is again NO waiting space and you're standing next to people sitting at tables and eating their lunch. Just bad, bad design and flow. That being said, the soup I got there was good, as is to be expected at most Paneras. The manager lady was very nice and efficient in getting orders to the customers, and helped me change something after my order came out. read more

What do I use Panera for now-a-days? Guilt free fast food! Especially on those days when I am running late to work or want to pick up a quick bite before heading somewhere. I don't sit down and dine in anymore, but I know that this location is always super busy! I LOVE Panera's express pick-up. All I have to do is order/pay online and then pick up the brown bag at the back (near the dine-in pick up station). No waiting in the looooong drive through, no cashier lines, no searching for orders, just go in and pick up! Granted, there has to be a lot of trust that customers don't go in and steal food that is not theirs, but I've used the express plenty of times and never had a problem! (I think this is the first chain I've seen do this) Around certain Holidays (ex. Father's day this year) there might be a promotional program where you can buy a $50 gift card and they give you $10 extra- really good value! read more

They raised the prices, lowered the serving sizes and hired a bunch of disgruntles workers. The food is the same where ever you go, I do like that. When I travel I know that in KY I can get the Black Bean Soup and be happy and when I am in MD I can get the classic cafe salad without a problem. There is something to be said for standardization I guess. read more

Must be under different management. Ordered two dozen bagels + other items the night before my scheduled pickup at 7:30 the next morning. Arrived at 7:31am, no record of my order. Was intended for Boss's Day. Questioned if I had the correct store, questioned if it was paid in full, which it was online and even left a tip. Waited 15 minutes for the order to be filled. No apologies, no "have a free coffee on us Mrs. Stewart, while you wait". No plates included and made me late for work. Will never order again from this Panera or even visit this store location. Many other Panera locations between my home and workplace that will appreciate my business. read more

Hmmmm... Lunching in Naperhell is never wonderful, but the experience here could be improved. 1. They have a new drive through that COMPLETELY messes up the entrance. Yeah- the lanes go directly into the entrance way and I am waiting for a pile up. Seriously. The Soccer Moms in empty and ginormous SUVs take the right of way as their god given right- and move for no one. So until they clear out of the parking lot- you are STUCK! 2. Once you are inside, the manners of the clientele do not really change. Pushing, blocking the way to either the pop/tea dispenser or blocking the pick up counter because- well- THEY are IMPORTANT! You would think that the architect would have taken a moment or two to pause and think about people flow... but well, yeah- that was obviously too much to ask. 3. Food quality varies. Portions have gotten much smaller- this used to be lunch and dinner in one meal. Those days are GONE suckers! I have had some raunchy assed asigo roast beef sandwiches here- also some good ones. 4. Staff is friendly. read more

In the city and the close-in suburbs, Panera Bread provides a useful community service as unofficial drop-in centers for the homeless, and various others with nowhere else to go. But as you venture further out into the exurban wasteland, Panera Bread locations become more common, and serve a different purpose. I am not yet certain what that purpose is. We can only pretend this place is what we want it to be -- someplace better. At best, Panera (including the Ogden location specifically) is mediocre done right. Clean, friendly, convenient, and illuminated with indirect lighting. At worst, you may find yourself staring at a a cold $10 sandwich, overlflowing with lettuce and American cheeze, perhaps wondering how your evening might have gone differently. The Ogden Avenue location is noteworthy for its impressive barriers to entry. There are several obstacles drivers will encounter during the slow drive over from the H Mart across the Ogden Mall, some marked by trees and others by random curbiture that has surely wrecked a few tires. Once you reach the property, there at first appears to be no way into the parking lot, as the obvious entrance is actually the exit from the drive-thru. (And does Panrea really need a drive-thru?) You have to drive over by the Citibank and then do a loop around to get into the parking lot. Once here, the lot is divided into three separate parking areas, each with its own door into the restaurant. But only the door from the smallest center lot actually works. Once here, I dunno.... The sandwiches fall into a grey area: not as comforting as true fast food, and yet not as satisfying as actual deli sandwiches. You'll be out $10-$12 for a meal, and wonder why. And does anyone ever buy bread here? I've never seen customers order baked goods, and yet somehow they always run out by suppertime. I don't get this place. And I don't get why I'm here. But I know in Naperville, oh unholy sprawl across the western plains, it's tough to avoid the lowest common denominator. At least at Panera we can close our eyes and pretend, just for one moment, that we are somewhere better. read more

Got a turkey artichoke panini recently from this panera and there was hardly any meat on it, at first look i thought they forgot to put the meat on all together but once i looked inside i saw a little piece of turkey hiding In there, if you eat at this location check your food before you leave with it! read more

Panera Bread - Turkey artichoke panini, where's the meat? - Sandwiches Near Me - Naperville, Illinois

I don't normally write reviews when I am still annoyed by my experience, but today is an exception. I am also a little surprised at being the first one to add this business here. I have been to this panera alot of times and while the service and food is pretty standard and what I expect, the clientelle is what bothers me at this location. This location draws a decent number of groups but the layout isn't too conducive to groups. Tables have to be pushed together, there is no separate room for privacy for the group and the other patrons away from the group. I tend to go to work on my homework with a computer and some headphones. I have had 15 people sing to a couple from ~3.5 minutes, management didn't do anything. I have been essentially blocked into a corner by a city council candidate and his supporters without any consideration to myself as to whether I might want to get out. After today I am going to go to the Wheaton one to do homework and only come to this one anymore during the mornings because of the drive thru. I wish that it was a nicer Panera that was closest to me. read more

After inviting my friend to Bikram this afternoon, late lunch was in order. I really liked this Panera for a lot of reasons. The wi-fi isn't choppy, there's plenty of parking, its close to I-88, the service was pretty quick and after planting down for a homework session, I didn't feel rushed. I had the chicken salad sandwhich/black bean soup combo and the portions were perfect. The chicken salad wasn't gamey and the black bean soup wasn't too salty. The prices are about right for the portion that you're getting and I like the nutrition facts that are posted on the menu. On a Sunday afternoon, the ambiance is definitely chill, with a charming, active 60+ crowd present. Trust me. You can get a lot of homework done here. read more

Walked in last night and was disappointed to see masks were required despite not mandatory in Naperville. Won't be going back until the mask signs come down. read more