First I will say I love the Food at Panera. I travel and typically I try to go there as often as I can. That said, I came into Panera here at 3 o'clock in the afternoon. There was one gal at the register and four people in line. I had little option on where else to eat as I was waiting for somebody in a nearby building and it took them 12 minutes to get through 4 people and place the order. I took my seat and placed two phone calls and when I got off the phone I had been speaking for 14 minutes and my food was still not ready. I went to the register to ask just as they were calling my name. It literally took 30 minutes for me to get a salad and half a sandwich. I have no idea what the issue was here as they were a fair amount of staff members that were seen about in the kitchen, one lady running a register and one standing back and three ladies in the kitchen that I saw. To top it off they forgot to put salad dressing on my Caesar salad and apparently they no longer put Parmesan on it as well. Terribly disappointed and will scratch this Panera off my list read more

We have been going to Panera for over ten years. Big fans! This location has struggled with customer service issues for a while (we boycotted and went to the San Rafael store instead) but in the last six months, it has really turned around. It is clear that there has been a complete overhaul of staff and procedures. Now everyone is friendly and seems genuinely interested in doing a great job for the customers! Thanks to whomever is responsible!!!! You have won us back as loyal and regular customers. read more

A great snack place, the bread is great, that's what I get. I like the soup, it's a big lunch place. The Greek salad is also good. -Rob M.

we love this place. the staff is always friendly and the food is always good. it is fairly priced and we've never been disappointed! love the 2fer! my wife and I usually share that and we never feel like we need more. read more

Today I did a mobile order of a steak and white cheddar panini with no horseradish sauce. However, when I arrived home and took the first bite there was horseradish sauce. I then proceeded to call them and was going to tell them to refund me but they did not pick up. I have always loved panera, but to simply not read my order correctly and not pick up has made me not want to ever return. read more

Although I don't find Panera food so healthy ("natural" means NOTHING, beware), the people that they have managed to employ almost make up for it. I ordered a couple different times and every time the staff was patient, helpful, suggesting things and even letting me sample. I think they went out of their way. Their attention to detail was noted also. Wasn't pleased with size of half salad- meager! 6 stars for them, 3 stars for the food. Would give 4.5 if I could! Keep eliminating bad ingredients, Panera, you are on the right track. read more

Great customer service. I was serviced by a gentleman by the name of "Julio" he helped me choose the right bread for my turkey sandwich

Order was not complete, I ordered a ham and egg sandwich, got only the eggs in the sandwich, I went back to ask for ham, and got cold ham. Missing yogurts for the kids, went to kitchen and the lady said to go back to the front counter for my yogurt sticks, and then was told again by the front to go back to the pick up area for the yogurts. The lady handling the food/yogurts didn't even apologize for missing them in the first place. Do not go here if you want your orders right the first time. read more

THEY HAVE THE ZONE CHAIRS AND THEY ARE BLUE!!!! So..that is good to know because the one in San Rafeal DOES NOT HAVE ZONE CHAIRS. My friend and I were able to get our bagels and then eat outside, he had his little puppy with him, I am a BIG FAN of Panera bread. Bring it on Panera. read more

Cashier didnt ask us for panera card, what bread we wanted or side dish. Not interested at all in her job. Tables not clean. Order given wrong side despite what was written on receipt and total attitude when correction requested. A man who appeared to be a mgr was walking around the restaurant doing some cleaning. Really a pathetic experience compared to other Paneras I have frequented in other states, something off in CA run businesses. I would't go there another time as expensive for such a poor experience. read more

Don't bother going to this location, the food was terrible and the staff not very pleasant. The Northgate location is much more enjoyable.

What great customer service! I ordered a Fuji Apple Chicken Salad online for Rapid Pickup, customized with no onion, no tomatoes and no cheese. I picked it up and took it home. When I opened it up I discovered the customization was right on, but they forgot the apple chips and the chicken! I called the restaurant and spoke with Heather, the manager. She offered to redo the salad for me and give me another free one in the future. I explained I was alone that day, get around on a scooter and just didn't have the energy to come back to the restaurant to pick it up. She sent one of the staff to my house with the replacement salad - which was perfect - and a couple of pastries! I was thrilled to have my great lunch without having to go back out. And a great dessert as a surprise. Thanks, Heather! Great service! read more

This is terrible. I love Panera bread but this location is terrible. I ordered soup in a bread bowl and there was a few spoonfuls of soup and the rest was bread. It wasn't even hollowed out. I'm going to north gate whenever I want Panera from now on read more

It's really a shame that a business with such good food has such a lousy service. I just left my local Panera after waiting in line for five minutes while a goofy ass order taker is taking their time with someone's order. She kept entering into a conversation with them and was keeping them lingering at the counter. finally after nine minutes and was just about to be helped, and then she wandered off. At the same time another person got behind me in line and apparently knew the cook. The cook yells across the room "do you want the same as usual?" and the guy said yes and then he proceeded to make HIS order while ignoring me! Well that's it for me and Panera. Actually work across the street from Panera and frequently asked by my customers where can I get lunch? I certainly will not tell them Panera bread and I will not be back either. read more

I've ordered the same salad 3 times over the past two weeks. Barbecue Chicken Salad. A big one. "Whole"? I paid nearly $11 each time. Each time. I got a different version. The first had tons of chicken, BBQ sauce, edamame and kale -- filled to the top of the container. Second, was 1/2 of everything, no edamame, but lots of corn kernels. Lettuce looked light. Romaine? Iceberg? Today was my third BBQ Chicken Salad. Chicken, but no BBQ sauce. Got the kale and edamame and, as with the other two salads , I enjoyed every single bite. That's why I'm not driven to get my money back since I feel I got my money's worth, but this is the first place I've ever been where you get an "approximation"" of what the item started out to be. Well, all. three times they did remember the chicken! read more

Wow! I stop here after my appt in the mall and grab a quick bite. Normally it is mellow but today was slammed. They were warning folks the wait would be 15 minutes. I then watched the manager deal with a complicated food order so nicely. He went above and beyond to help what I call "a special needs eater" Super positive and made all the difference when slammed. Then I sat down and instantly got my food (like 6 minutes) He (the manager) was bussing tables, making food, helping customers, definitely they need to keep him as he was awesome! Food definitely basic but good bread, and the green goddess cobb was fresh and delicious.. read more

The staff has always been friendly and accommodating. They keep everything clean and are always quick with the orders. It's also a great place to study or do work because of the WiFi. So all in all I'm very happy with this Panera. read more

The food is o.k. in general but it is a mystery as to what you will actually get since the menu says nothing. A good example of this is the Asiago Steak sandwich I got. That was the only description. I heard what ordering hell the 2 people before me went through so I thought I would toss the dice and get the sandwich anyway. I thought it would be an asiago cheese sauce but instead it was some of the cheese on top of the bread while it was baked.....can't stand that. The steak tasted like roast beef, basically nothing special done to it. There was some lettuce and tomato and I think maybe onions, but that's it. There was a slight hint of a horseradish spread on about one quarter of the bottom slice of the roll (instead of covering the whole surface). So while "OK" and filling, there was nothing special about it. read more

Food is great but what ever you do dont work here. The managment sucks, they dont know what they are doing as far as hiring people. They cant take time out of their "important day" of smoking to tell you that you dont even have the job. read more