I wanted to give a shout out to manager, Leslie M. An amazing employee who went above and beyond. My kid noticed on their app that there was a fraudulent charge to her app account, her number and they used a credit on her account. Don't know how this happened. But my kid called this store and Leslie immediately rectified the situation. It was a lot of trouble for the manager, but she credited it back to my kids account, immediately escalated this to Corporate. And was so professional and helpful as my kid was a little bit freaked out from the experience. Panera is very blessed to have Leslie as an employee and we are so grateful for her. If we are ever in the area, we will definitely swing by this Panera and give them our business. Thank you, Leslie. read more

Every single time I order delivery and include a drink, the drink is missing. Not once, not twice. Every time. What's even worse is when I report it, they refuse to issue a refund and only offer store credit. If I pay for something and don't receive it, I expect my money back. That's basic customer service. This has happened one too many times. It's incredibly frustrating to constantly receive incomplete orders and then be told I can't be refunded for items I never received. At this point it's clear the problem isn't being addressed. I won't be ordering from here again. When delivery orders are consistently missing items, it completely destroys trust in the service. read more

I came here to Panera Bread for lunch with my Mom while we were in Simi Valley (California). I like the food and the service I've received at other Panera locations, so I figured I would give this particular location a try. As we approached, I found the landscaping to be pleasant and the surrounding area to be clean and well maintained. The entrance was pleasing as well. However, when we entered, we stood there for quite a while and saw no one there to greet us or to take our order. We waited and waited, and still no one came. Sadly, this Panera location appears to be one of those restaurants that has gotten so used to people ordering for themselves, through their kiosks, that they've forgotten about simple customer service, along with any interest in greeting their customers. After waiting for quite some time, and becoming a little annoyed, I decided to just order from one of their kiosks. I helped my Mom with her order as well because she hates using those machines. After ordering, we sat at one of the booths in their dining room and then waited for our order. I kid you not, I did not see a single employee on the premises until I received our meals. After a few minutes, my buzzer went off telling me our meals were ready to be picked up. For my lunchtime meal, I ordered a half-sandwich with soup and a drink. For my sandwich, I ordered the Ciabatta Cheesesteak, which has marinated steak, melty provolone, caramelized onions, zesty sweet peppers, and garlic aioli drizzle on ciabatta. For my soup, the Mexican Street Corn Chowder was in season, so I ordered that. The Mexican Street Corn Chowder comes with sweet corn, pablano peppers and potatoes, topped with blue corn tortilla chips. For my drink, I ordered a Dr. Pepper from their fountain soda dispenser. We ate our lunch in the dining area, which was pleasant and enjoyable, and my meal was excellent. The cooks at Panera did a great job preparing my order. However, if I consider my overall experience here, I also have to include the complete lack of face-to-face service from their staff. Overall, I think this Panera Bread location has great potential to be a 5-star worthy location. But, in order to achieve this, the management here would need to place a higher priority on making their customers feel welcome, appreciated, and glad that they choose this location for their meal. read more

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First time here in ages. Loved the soup, the breads, not to mention my BLT on some amazing tomato basil bread, it was wonderful! One great BLT really. The only thing was, not enough bacon or mayo and I saw no way to fix things. Next time I'll know better. read more

Panera Bread - Tomato soup and some very crusty and amazing bread. - Sandwiches Near Me - Simi Valley, California

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Ben to this Panera many times and realized today I never reviewed it. I am always surprised on the criticisms of places and this one with an average rating of 2 is not justified. If you have read many of my other reviews I go to various Panera's multiple times per week and I really have never had a bad experience, maybe once when the Manager was rude to me while Yelping, go figure, but that was a location out of State. I digress. Love Panera and this location is no different, great service, friendly staff, great selection of healthier options vs fast food. Nice place to sit and relax for a sit down meal. I always use the app to make things go smooth and quick. You also can get deals and promos to use as well as coupon codes, recommended. Also, I am a member of the Sip Club, if you are not, join today. Unlimited drinks every two hours every day. Well worth it for me as I travel around a lot and can rely on a location close to grab a tea, coffee soda or fruity drink, highly recommended. Don't listen to the negative Nellie's here, check them out. Enjoy! read more

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Panera please provide your workers with hair nets, found a hair on my Mac & cheese. I've worked in the food industry and there are so many ways to prevent this from happening. read more

Panera Bread - Mac & Cheese - Group - Sandwiches Near Me - Simi Valley, California

Had a coupon for buy one get one sandwich for $5.00. I ordered two of the French dip to go. They were ready when I arrived. I was greeted coming in and when picking up at the counter. Lots of friendly faces and smiles! I was even thanked going out the door. The bread is delicious, the au jus was spectacular! Really nice tasting sandwich with the garlic aioli, cheese, and meat. Only negative was the lack of meat. It didn't even cover the entire sandwich. I hadn't been here in years and I'm happy to see they've improved tremendously since then! read more

Panera Bread - Every booth had dishes on top and the carpet was filthy! - Sandwiches Near Me - Simi Valley, California

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The chicken barbecue sandwich was awful, basically just a big lump of bread with nothing on it. The salad even worse, I wouldn't feed this stuff to my dog. The restaurant is falling apart as well, the ceiling is falling down, water stains on the ceiling, and the vents are disgusting. Do not walk away from this restaurant, run.. read more

Noting that since my last review saying that we ate here fairly frequently, our visits have diminished. I'm having some health challenges which can make eating salads problematic. I normally like to order half salad / half sandwich at Panera, so that's not been a preference lately. We did stop in for soup last night after attending an event with finger foods. Since I have to avoid foods with dairy ingredients, I didn't have much to eat at the open house. Soup sounded like a good way to have a light meal. Unfortunately, I chose their chili. As Dear Hubby said watching me taste the first spoonful, "It's not as good as yours, right?" Very true. Panera's tasted like it came out of a can, but with maybe a bit of enhancement added. For me, not enough beans for fiber, texture, and flavor. There was a good amount of ground beef, but so chopped fine that there wasn't a mouth feel to it. Served with half a baguette for dipping, a bowl came in at almost $10. I won't be choosing that again. Could have gone for chicken noodle soup, but wasn't in that mood. The cashier was very friendly and helpful. This store usually does have kind employees, which is a plus. On the other hand, still wishing for a makeover of their dining room. Might be in process, as there wasn't any artwork on the walls. Come to think of it, they didn't have any festive holiday decorations up, or at least nothing memorable. If they are in the middle of a spruce-up, maybe a few signs up announcing that a fresh look is coming, while thanking patrons for their understanding during changes. . .just a thought. While DH and I sat, eating and chatting, I recalled about 20 years ago when a dear friend told us about this new fast casual restaurant that she'd tried when out of town. She raved about it and was excited to hear that they were coming to the Southland. It was Panera Bread. The first one we then tried was over near LAX. Thumbs up (20+ years ago). As the chain made it's way out to suburbia, we were happy to visit and support, especially in Thousand Oaks. We've been to at least 7 of their locations since. Pretty much all of them have been around long enough that they need interior makeovers. Nature of the beast / time marching on. read more

Panera Bread - A "bowl" of chili and half a baguette. - Sandwiches Near Me - Simi Valley, California

No chicken in my cobb salad. Not worth $15 plus tax and tip. Never again. I was skeptical about returning. I'm upset that I went back. read more

Panera Bread - Side view. All salad. Skimped on the ingredients. - Sandwiches Near Me - Simi Valley, California

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Kinda grossed me out eating here, if you put a flash light where the ice drops it's even worse to look at and ruins your meal. First time in a while I won't be back. They were nice at the register and food tasted alright not like it used to. read more

Panera Bread - Dirty - Sandwiches Near Me - Simi Valley, California

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Panera has an incredible new mgr. Leslie and she is amazing, smiles, brings laughter and she's always serving and cleaning. This young lady is a hard worker with a smile. The food is great read more

Honestly has nothing to do with the food. Its not great but its better than a drive thru. My review is pn the fact that they need to get it together . They dont know anything from anything. Out of this says one thing they say another then say oh yeah we are out of the other thing that the kiosk says we have . Seriously get yourself together . Or leave town. read more

Expensive, quality is worse, portions even smaller. No value and mediocre quality. Good parking. Not the place it once was quite some time ago. Sad times for Panera. read more

Incredible new mgrs. Leslie, Gabe n Thomas are awesome. Check it out Thank you Clean read more

As anyone who's eaten here before, the food is usually very good. I waited about 10 or more minutes to place my order in person, only 2 people ahead of me. when it was my turn, come to find out they are out of the soup I came in for. it's 1:30 in the afternoon and they are out. so disappointed. I left. This has happened before, no staff, no soup No bakery. I will not be returning. It used to be a great place too. read more

I'm sick so I ordered chicken noodle soup it was so salty. Not only that but it had one chunk I should say square mini square of chicken, one and a half circles of a carrot all noodle and a cup wasn't even full when delivered I paid 20 dollars for that through Uber Eats never again. read more

I found a hair in my sandwich!! (Definitely was not mine because it was long and curly). Super gross hygiene here, had to ask for my drink even though it should have already been up on the counter with my order cause it was already ready. The passion paradise energy refresher tasted super watered down. They rarely clean the tables either read more

im kinda shocked by the low reviews of this place. Went to check it out since I haven't had Panera bread in forever, but I had a pretty good experience! I got the smokehouse bbq chicken sandwich and it tasted really good and it was pretty filling. The place was clean and there was plenty of seating. The only thing that was bad for me was that their coffee was barely warm at their self-serve canisters. They definitely should be checking on that more often to make sure that they aren't serving barely-warm coffee. read more

Panera Bread - Smokehouse bbq chicken sandwich - Sandwiches Near Me - Simi Valley, California

I haven't been to this location in quite some time. It really has improved since my last visit. My biggest complaint is that it was always dirty. This time, it was clean. The tables were bussed, and I saw employees walking around and checking to make sure everything was clean. My food was good! The soup was steaming hot. It tasted good. The salad was delicious. The fruit was fresh. It was not drowning in dressing and had just the right amount. My daughter's meal looked equally as good. She had no complaints. The employees were friendly. They were a little busy, and we waited a few minutes to be helped. It wasn't that big of inconvenience. The food came out in a reasonable amount of time I think this location deserves a 3 star rating instead of 2. read more

Panera Bread - Sandwiches Near Me - Simi Valley, California

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Waited in a long line just to get to the front and see open machines available to make orders. Employees should have announced that to the line. Decided to do a mobile order instead and the ready time was way off. Employees show no sense of urgency even when they see people on their work lunch waiting for over 30 mins for their food. This restaurant needs new management asap! read more

Thought I would take the gamble and order my family dinner from Panera Bread tonight. Ordered two bread bowl soups, a cup of soup, sandwich, mac & cheese and a drink. My order was missing almost everything, they forgot one of the cups of soup, one bread bowl, and the soup that comes with it they completely forgot, the other bread bowl for the soup had no cut out for the soup to go in. It was just a hard brick of bread. I can't make this up lol. The drink was also missing. My order was $71 dollars and was meant to feed my entire family and they literally forgot 3/4 of it. The banquets were just thrown in the bad on top of the other items. I contacted the manager Erica, and she tried to blame it on the door dash person saying we don't know him and we are having issues with door dashers stealing food and drinks. She went on to say she packed my bag herself and that she knows it was all in there when she sealed it. This theory is impossible because the bag was still sealed by Panera Bread when it arrived from the door by the dasher. After my call with Erica I drove to the Panera location to give them the order back. My intention was to buy my family dinner. I have a sick 7 year old and all she wanted was soup. But that didn't happen. When I arrived at the store to confront Erica about all the missing items I reminded her the bag was still sealed when it arrived at my house and that it wasn't the door dash person, rather these items were simply never placed in my bag. I also showed her the hard brick of bread that was uncut. I said am I supposed to cut out the bread and hollow it out for the bread bowl of soup I ordered? She admitted to that mistake, but that was all she admitted to. I gave her the bag of food back and said thank you but no thank you. I'm not interested in eating this anymore. Erica's response as a manager wasn't "let me make this right, or can I re cook this? I am sorry your families dinner was ruined, or can I give you the missing items to what you actually paid for and never received? Nope not Erica. The manager this establishment chose to represent their company replied with "ok cool". She couldn't care less. And why should she care right? With a business that is 2 stars out of 5 and that hires so called professionals like this Panera will be out of business in no time and it will be nobodies fault but their own. And as for Erica she will be off to the next company who doesn't care about hiring bottom feeding employees to represent their company. I took a gamble ordering with Panera and I was reminded quickly why you never should. read more

Main entrance area is discussing, filthy and looks down. Table and seat were dirty and full of crumbs, the plate where the food was served was greasy. read more

Panera Bread - Crumbs (seat)! - Sandwiches Near Me - Simi Valley, California

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This Panera is disgustingly dirty. I walked in and Creepy Mike was rude off the bat. He was flustered like he was a manager or something and all he was doing was cleaning tables. I asked for help at the kiosk and he seemed annoyed and said something under his breath and I apologized and he proceeded to say 'Whatever, I'm just really busy!' I was the only one at the kiosk so not sure what he was busy doing. But when he was done helping me find my items he pointed to it and then put his hands up like I was stupid for not finding it. I was appalled! He walked away still saying something under his breath and I just kept apologizing. Please managers watch your video back around 12:30p - June 25,2025 on his reactions towards me. People need Jesus! read more

I went inside today at 4:30ish I understand it's New Year's Eve and nobody wants to work so everyone looked annoyed. Once someone finally acknowledged me after a few minutes I asked him if they were closing soon so I don't make them stay longer, worker rolled his eyes pulled out his phone to check the time and was like no we close at 8. Ok then I was about to tell him my order when he used his hand to wipe his nose, like a big long wipe on his palm of his hand it was so gross I just watched him touching everything behind the counter before he talked to me! I was debating whether I still wanted to order or not he was annoyed again saying "you need a minute?" I just said uh yea and then walked out. I'll never eat here again read more

Stopped in here yesterday for a late lunch. Got the southwest chicken salad. It was big and pretty good. Plenty of chicken this time. Salad seemed soggy from the causal dressing maybe. Service was decent. They got rid of all acai tea I used to love. This time my experience was better than the last few yikes. read more

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You know, I saw a bunch of bad reviews and poor star rating for this place, but I gotta tell you I went there for the asiago bagel sandwich and was so impressed by the quality, portion, presentation and friendliness of the staff. The only thing I would say is they need to look up at the ceiling and do a little dusting, but other than that super happy. read more

This restaurant is disgusting. Was fine when i came in and then went to restroom and it was gross there was sink crust and what looked like the residue of a dirty diaper thrown on the wall. When we got the food it was messy looking and kinda disturbing to eat because of all these experiences and just was okay tasting. On top of that a meth head with blisters all over her face in there with empty sprite bottles and filling them up on the soda machine. Not to mention there was also crusts on the drink dispensers and lots of flies read more

I asked if I can get my drink 1st he didn't even let me finish and told me go over there he was very rude 1st time and last time here!

Upset ...came in for Panera because it specifically showed a coupon on the app. Then when I ordered in person they said it was online order only. Coupon said no where on there about it being online only. Staff were nice. Corporate tricks not so much! read more

Terrible customer service!! You can feel the horrible vibe as soon as you walk in. Prices are high. Will not be returning. I understand prices are going up everywhere. But the employees are not welcoming and the shelves were empty. So the choice was very limited. read more

Today I ordered the oatmeal and first of all.It was too runny and she put too much cinnamon. That oatmeal was NOT good. The girl that made it needs to be trained on how to properly preparecit. And the oatmeal was not hot when I got it so I had to put it in The microwave. I like the old meal better at the northridge location. I would like a refund seriously. read more

Went to Paneras for breakfast. No bagels or Soufflés. Ordered oatmeal, no strawberries or pecans. Asked for other fruit...blueberries. Was told there would be an extra charge, really? Keep trying to give our local Panera's a chance. Other times they've been out of coffee and pastries or bagels. Also, when ordering you must wait for the cashier to finish slicing a dozen bagels for the customer ahead of you. Shouldn't there be a cashier AND someone working the order? Never understood that. You never know what they'll be out of when you get there...Hesitant to go back. Disappointing for sure. Staff is ok, not overly friendly or hospitable read more

Out of everything....as usual. Was told out of strawberry and pecans so asked what else they would substitute for them. Nothing! Blueberries would be an up charge. So an up charge even though you are out of what is supposed to be in the oatmeal that you are charging me full price for. There is a reason why Simi Panera is 2 1/2 stars. It should be less. Keep waiting for the owner to actually look at the reviews. Every other Panera I have been too has been great. read more

I don't think I've ever ordered anything from Panera that didn't have at least one thing wrong with it. There are too many options which means there's quantity and not quality. Far too expensive for what they're serving. Go somewhere else. read more

Every time I've come here I've noticed the customer service is really good and the food always tastes fresh. I stopped by a couple days ago and this was my second time coming in where I felt like this. I'll be coming in more regularly. read more

I'm really sad about my lunch today, I did the rapid pick up order. The usual you pick two - frontega chicken sandwich and a broccoli cheddar soup. I was really excited because this weather has been perfect for a sandwich and a soup. But unfortunately my lunch was terrible. The soup is watered down and it looks and tastes super old. The sandwich looked fine but when I bit into it the chicken was rolled up like a ball. It wasn't spread evenly before they put it in the panini grill. I called the restaurant 3x to let them know about the food I was given and there is no answer. I have noticed that this Panera is very runned down and on a few occasions the customer service has been slow or very poor. I hope a manager see's this review and does something about quality, customer service, and maybe up keeping the place. read more

Panera Bread - Sad Broccoli Cheddar Soup - Sandwiches Near Me - Simi Valley, California

I appreciate the excellent service and delicious food at Panera. Dennis and his team are top-notch. Kaylee recommended the black pepper focaccia, and it was delicious. Thank you! read more

Panera Bread - Sandwiches Near Me - Simi Valley, California

Despite the low reviews on the food, I still enjoy their soups and some other offerings. However due to a recent door dash situation, I am very disappointed in their customer service. I received my soups but the grilled cheese was missing. The driver went above and beyond and went all the way back to the store and was going to bring it to me. They refused to release (a grilled cheese) to her that costs them mere cents. I called to verify my identify and that I approved this and the manager hung up on me. Disappointed that they messed up a very simple order and more disappointed in the customer service and handling of my situation afterwards. Gave the dasher an extra tip anyways, despite not receiving the item. Do better Panera manager! read more

My wife and I met up here yesterday because we were next door at the Tmobile store. She wanted soup since it was cold, so I suggested that we can go next door to see what Panera Beard has to offer. This store is in a plaza with a lot of parking spots since there are other stores here as well. When we walked in, they had just about 3 other guest inside and my wife looked at their menu. She decided to get their chicken noodle soup to go. The soup itself was pretty pricey so she was hoping it would be decent. She was highly disappointed when she got home because they didn't fill up the soup to the top of the cup along with not getting a lot of noodles and you pay a high price for such so little food. She was not happy to the point that I think this is the last time she would ever want to try another Panera Beard store again. Inside of the place is okay, it's organized and cleaned but I just think it's outdated. Service: 5 star, no issues with the workers because they are nice. Atmosphere: 3.5 star, the place is okay buy just seem very outdated to me Food: 2 star, the value of the food and the price for it was just not worth it based on our experience. Parking: 5 star, you won't have any issues finding parking here. read more

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