I was eating with my mom here. There is a manager at this store that is extremely rude. She treated my mom badly. When I confronted her she said her name was Breeze. We won't eat there again. read more

They got my daughters order wrong and provided amazing customer service when I went back. They gave me the right soup and added an extra item . Great service no fuss read more

Went a few nights for dinner and a sweet treat. Ordered food and cookie and cinnamon roll for my daughter. I walked over to the counter and saw bugs all over the treats. The cashier saw me and grabbed the cinnamon roll and said don't worry your not getting that one and processed to Box the other one up.i was totally disgusted. Went to our table and attempted to break the cookie and it was rock hard. I ended up asking for a refund and the cashier who helped me said yeah I wouldn't eat it here either.... WTH read more

lousy service and food downhill. Soup was cold and the water tasted like water. I am sorry I started this review as the site makes me go to 85 characters. read more

My lunch time is limited so I order ahead of time with a schedule pick up time..and it's never ready. It always seems so disorganized when I go there...my sandwich from my last order, no one wthat slice of tomato Panera. read more

Panera Bread - What's with the tomato?! - Sandwiches Near Me - Simi Valley, California

I like their salads here but their employees are not friendly at all. Not welcoming which it's a bummer. I think they have to keep an eye on this and have better management since it's every time I go and I'm not the only one who feels this way. Other than that I like that their ingredients are fresh. Hate the fact that they mince their cucumber. It should be left a decent size. This is the only Panera that does this which I find odd. read more

Panera Bread - Cobb salad - Sandwiches Near Me - Simi Valley, California

First time at this location. We ordered pick up. Enter the store and was not even acknowledged. Cashier (young woman) looks up, says nothing. Continue to walk to middle of restaurant where pick up area is and young man glances, turns his back and walks away. Our order was on counter so we grabbed it and left. Unfortunately our order was incorrect. We filled out a survey since they sent it to our email. We were contacted by "Breeze Bowen" in management inviting us back to give them another opportunity. We accepted and have not heard a peep again, making the situation worse than before them reaching out. Our regular Panera store is wonderful. Judging by the Yelp ratings at this store it appears this is a store standard problem and corporate should address this. Such a let down especially since we just moved and this is our closest Panera. read more

Fast and friendly service- I ordered for pickup and I didn't realize that my salad came with an item I don't eat. They remade it right away even though it was my mistake. Thank you! read more

Love the food, but over time the service has gotten pretty bad and the restaurant needs a major upgrade and really needs to be cleaned. Everytime I eat here I have gnats flying around me, the carpets are nasty and need to be cleaned. I'd come here more if the place had a face lift or better management. read more

This store is terrible. Pic is my $10 Tomato basil BLT yesterday. Usually love Panera but simi store is inconsistent in quality and orders are often wrong read more

Panera Bread - This was my $10 tomato basil BLT yesterday. I usually love Panera but this store is terrible and inconsistent. - Sandwiches Near Me - Simi Valley, California

The assistant manager there is always nice even when the other staff members are misbehaving. I heard on a few occasions she ask them nicely to stop but they don't ever listen. When they aren't work the atmosphere is nice. The food is great my favorite is poppyseed salad, mac & cheese, chicken sandwiches. read more

I am a regular here love their menu and food and drinks I love the tomato soup delicious! It never gets old also the signature take is really good I love the Mac as well the Thousand Oaks location isn't that great definitely prefer here! read more

Panera Bread - Tomato soup and roll with a sandwich Yum! - Sandwiches Near Me - Simi Valley, California

Food is good, but they are ALWAYS under staffed and they are consistently out of items. It's very frustrating when you are craving something just to find out they don't have it AGAIN. read more

I came here because I got a gift card, and was disappointed in the portion sizes. The chipotle chicken avocado melt barely had any avocado and was clearly not worth the $5. The sandwiches were so small that you can see the smokehouse bbq chicken sandwich is barely the size of the top of the fork! Also, the smokehouse sandwich bread was so squishy and not very appetizing. The salads ordered were good, and in my opinion the only thing worth ordering other than bakery items. Overall, all of this was just shy of $25 and definitely not worth it. I don't plan to come back, and hope that Panera figures out their menu. read more

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I graciously gave it 2 stars because the actual two spoonfuls of food you get taste great. I am posting a picture of the portions and the receipt because I'm disgusted with the cash to food ratio...a small Mac and cheese was $8.14 and each soup was $9.12. Once I arrived to pick up the order, I saw 3 staff just standing around and they just looked at me when I approached the counter. After a long silence, one girl finally offered to speak to me. She told me my order wasn't ready yet (it was ordered and paid for ahead of time). then exhausted by her 10 second interaction, looked at her superior and asked if she could go on a break now! The person she asked could apparently "read a room" better than she because he said "absolutely not...we are swamped" and told her to get to work. I am used to bad customer service which is why I love the "order and pay ahead" options now available to us. But what I won't get used to is spending $8 for a bite sized portion of macaroni and frickin cheese! read more

Panera Bread - Proof of my purchase. I have also added a pic of the portions I paid this much for. I used a "grande" drink cup for reference. - Sandwiches Near Me - Simi Valley, California

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This specific Panera location has gotten my order wrong two times in a row now. They already make you order from just their app, no longer available on postmates and you can't call in orders, which annoying . But then to go and still get the orders wrong after inconveniencing everyone is embarrassing and ridiculous. Get it together, I'd give zero stars if I could. read more

I'm a member of the Sip Club. I go to this Panera almost every day. The employees are wonderful. I'd like to recognize one particular staff member. Her name is Karla. Every time I get in line to get my hot or cold drink she is quick to help me and all other customers. She also is willing to go the extra mile to make sure each order, each customer leaves completely satisfied with their purchase and service. She is also always greeting each customer with a genuine and heartfelt smile. Thank you Karla for making my visits always a positive experience! Mike in the Army hat. read more

I love Panera soup, it's the only thing they do right. Sandwhiches never have enough meat and it's all bread. If you order online, expect to wait an extra 10-15 minutes. Check your order because there is a good chance it's missing. I hate to give this place a such a low rating but the last 2 experiences here have been a nightmare. Seeing this, I can understand why stores are closing. read more

First time coming here and the manager should be embarrassed of themselves. First the entire restaurant is disgustingly filthy. The staff is rude and inattentive. Came at 5 o'clock and they were out of most basic items required for their menu. Specific breads, bread bowls etc. Mac and cheese arrived with about 8 noodles - French onion came with no cheese and when asked they tried to first say it's not made that way - then said they were out - thennnnn the manager stepped in finally. Tossed the cold cheese onto the soup so I asked if they warmed it up to melt it. read more

My visit to pick up my order was a disaster. Took a screen shot of my name and order number. One of the workers asked to see my order number over 5 times and kept walking back and forth. Finally was told my order was being worked on (even though it was supposed to be ready for pick up at a certain time) another worker gave me my order without giving me my cup for a drink since I had a drink included. Came back home and the soup was incorrect they gave me a completely different soup and the bread on the sandwich was incorrect. I will never come here again this place is a joke. read more

This restaurant is just overpriced, not only do you have to stand in line to order, and pour your own coffee(which for 3 bucks should be etleast poured fresh for you) the coffee is served from a cannister from 3 hours ago, IE: its not hot or fresh, but the prices, I almost fainted when I was told that my cheese souflee(which is maybe 2 eggs and some cheese) it was 7.00 dollars oh but it gets worse, they dont heat up? I have to heat up in there(public microwave) I said forget the souffle! Hey I dont want to be called a Karen, but if your idea of a meal is standing in line, paying too much and doing all the work then perhaps Panera bread is for you? NOT ME read more

I love my favorite broccoli cheddar soup and stuff are nice but i always left a tips but the last two times i brought food by myself. It upset me read more

When to get my favorite sandwich today. The bacon turkey bravo. This sandwich is really missing the bacon and they tried to cover it up by adding bacon bits. So disappointed. read more

Panera Bread - Bacon Turkey? Bacon Turkey Bravo On Tomato Basil - Sandwiches Near Me - Simi Valley, California

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I came here in the afternoon around 1:30 not too busy for a Sunday afternoon. And I was very impressed with all the wonderful staff, service was timely and friendly. I would like to shout out to Kayla, Carla and Brendan. These are the three employees that I interacted with and I think they did exceptionally well. Makes me want to come back and enjoy the AC, coffee, cold drinks and bread of course and sweets. Enjoy the summer everyone! read more

Panera Bread - I ate so fast I forgot to take a picture, yummy blueberry scone!! The remnant - Sandwiches Near Me - Simi Valley, California

If I could give this hellhole less I would the workers are so rude to each other I watched one laugh at another that was on a ladder while he was on his break and refused to do work read more

Rude customer service. Store front door sign says open at 10:00 am. Employee slots public the store won't open for another hour, with no add apologized additional comment. read more

Panera Bread - Sign says open at 10 AM Employee comes out at 10:10am, Report store won't open until 11. No apology from employee. - Sandwiches Near Me - Simi Valley, California

12/5/23 - Update Still no return calls... They refuse to speak to me to address the issues of poor food quality and total lack of customer service... Again, the management of the Simi Valley store should be fired and the owner of the store or Panera Corporate should be ashamed of themselves for letting this store operate with it's current management team in place... read more

Good location overall... Good parking situation. Free parking is always nice! Friendly staff and the same great tasting Panera brand food. The soups with bread are delicious. The cookies and sandwiches are great too. Love all the flavored ice tea options. Gotta love this place. Comfort food at its finest... read more

Cant go wrong with this place they have the greatest foods from all kinds of different styles.

Service is slow; orders are frequently mishandled. They also run out of stock quickly.

absolutely disgusting, service was slow and unfriendly, looked like a library, everything rundown, soda machine broken smelled bad, water on floor, just overall bad vibes and would never go back read more

Wow....!!! No wonder this place has 2 stars!!! After a super slow transaction..... hot food served first coffee 5 min later. Then get home to realize 2 other items were not in the bag. Called to let them know and the 1st lady was very apologetic. Passed me to the manager and that's where I encountered a rude, unapologetic person. She had a attitude and could care less that they ruined my order. She was just trying to pay me a refund and rush me off the phone. Obviously the reason this place has received such low stars is due to the manager in charge. It all stems from the top!!! Avoid this place that serves frozen air fried food. The one item they served me was frozen on the inside when we got home. 2 stars!!! This place should have negative stars!!! read more

Panera Bread - Where it belongs!! - Sandwiches Near Me - Simi Valley, California

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They kinda try to make everything good but it's really not good especially for the price. I grabbed the lunch special which was half sandwich and half soup. I watched them dump a bag of soup into the container and scoop it into my bowl (not even warmed up). I got it to go and they didn't make my sandwich with the customizations requested when I unwrapped it. read more

Good customer service in store Speedy service whenever I order pickup, it is ready on time or even a few minutes before it says it will be ready! read more

This Panera is a hit or miss. Some days the service is great and then it's not, where their employees aren't on the same page. Let me clarify a little more; I ordered a you pick two (chili and salad), when my order came out it only had one item on it. The server put my plate down, went to leave and before she could run away I asked her where my other item was. She said oh we ran out of the chili a while ago, but you can pick something else and I'll bring it to you. Ok well thanks for that, but it would of been nice to know that you ran out of something before I made my order, that way I wasn't rushed to choose something right at that moment. However, I seemed to have more good days with them then bad. Just be nice if the cashiers knew when they were out of items to let their customers know. I will be back, but for now on I will ask if something is in stock before paying for my order. read more

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I have ordered strawberry chicken salad with poppy seeds dressing. This was the worst strawberry chicken salad I have ever try. It was kinda fresh and looked cute. However, the recipe is so tasteless. I know what I'm talking about, I have tried strawberry chicken salad almost everywhere and I make it myself as well. This was first of all, too sweet. Besides strawberries they added canned tangerine and pineapple which does not go together in a salad at all! It was insanely sweet with the poppyseed dressing and all the fruits together. Chicken was so watery looks like those from the freezer in grocery store. It lucked salt, pepper and flavor in general. My advice is to get rid of the canned fruits and instead add crumble blue cheese or salty feta+ some red onions. Unfortunately, will never buy it again. Surprisingly, Wendy's has better strawberry chicken salad tha read more

Panera Bread - Strawberry chicken salad:( - Sandwiches Near Me - Simi Valley, California

Very bad grilled cheese was so burnt even the cheese was burnt it is not good anymore now its is just shit

As I entered I was greeted right away.I ordered the pick two combo,half sandwich and a cup of soup along with a piece of sourdough bread.Mind you not,the piece of sourdough bread was bigger than my sandwich. The half sandwich was smaller than my hand and the piece of the sourdough bread that went with the soup was bigger than my sandwich.So the portion size not worth the value you're paying for $12.00 and some change and mind you not your beverage does not come with your meal.An additional charge.Kinda pricey. On a bright note,I do commend you as a company wide that you have removed a chemical that is used to make plastic from your bread and it is called azodicarbonamide.You and Subway have done that Great. Free Wi-Fi throughout the Restaurant with some charging stations. The other issue is that your Deserts.Your display is to open,no cover over the top.With them being in the front and with the wind that we have been having out here,the dust and debris goes everywhere. When we go into a donut house,all the donuts are in a class case and not exposed to dust and other debris. This is a concern from my view,including also your bread.To much exposure from your fresh baked items. 014/100. Yelp Challenge.(2016) read more

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Decided to try again, total fail. Grub hub order was $20 for a microscopic half sandwich and a Dixie cup of soup. Not even enough for an appetizer. THIEVES! Do NOT patronize this restaurant! read more

The food is good. When they get your order right, which hasn't happened in the last five times I've placed an order. How do you confuse Mac and cheese for tomato soup what kind of drugs are they doing back there to make them think being this inconsiderate of people and their allergies are okay. Especially never try to mobile order. Even worse. read more