I went through the drive-thru and I didn't catch her name but she's blonde with bangs and she was SO sweet. We talked about "Hotel Hell" and she was the EPITOME of what customer service looks like. The rest of the team got my order out super fast and I'm sure are lovely. Thank you all for the wonderful experience! read more

First time bringing my family to Panera Bread and we enjoyed it! Everything we had including the cookies were awesome. The only reason for 4 star was due to portion sizes and prices. Other than that, definitely recommend. The staff were polite and friendly!!! Great customer service, keep up the great job and thank you for all you do!!! read more

The ambiance of this place was just very down. The people at the registers were the only real pleasant people in the establishment, and this one other girl that was handing people her food. Customer service is everything, and there was hardly any service or interaction here. It's so open as it appears you can see your food and it being made in front of you but everyone is basically silent. It's a little sad almost. I don't ever write Yelp reviews ever honestly. This is my very first one, so it must say something about this establishment if it's enough for me to take time out of my day to talk about it. Long story short. DONT GO TO THIS PANERA. Also they prepared the food pretty poorly and is a little concerning as far as hygiene goes. You tell me from the picture, I've not tampered with anything in the bag. read more

Panera Bread - Sandwiches Near Me - Vancouver, Washington

If I could give this location negative stars, I would! HORRIBLE service! I've never seen anything like it at any Panera that I've been to, ever! We walked in, and there were a few customers standing near the counter. We couldn't tell if they had already ordered or were waiting to order. Several employees were behind the counter doing whatever they were doing, and literally ignoring all of us! When the employees finally decided to wait on all us, we placed our order and waited.. and waited. I could see the workers in the kitchen from where I stood, and they seemed lost and confused, like they were aimlessly wandering around the kitchen and in no hurry. Panera is usually awesome, but this location is awful. Avoid it if possible. read more

The food may be great but they do NOT have contactless delivery! Ordered online. When our order was brought to us we were required to have the food handed to us in the car All other food orders from other restaurants are put in back of car. No contact. Shame on you Panera. You should make this known when ordering. read more

Food was good as always but I had ordered pick up and got a bread bowl Mac and cheese and had just gotten a small Mac and cheese. It cost about a dollar more then the large. I had also ordered two 16oz drinks and one was only a 12oz. There was no rush and if they couldn't do the bread bowl it should not be on the menu. Otherwise I do not see a reason as to way the messed up. read more

Deserves zero stars. Have tried multiple times to order food here and there are always problems. They run out of food regularly. They never toast their bagels even when asked. They are barely warmed. Time to receive food is incredibly lengthy. They also can't give you your drink or food to you that is ready and sitting at the window getting cold if there are any food items you are waiting on still being made. This can take a REALLY long time. Again, deserves ZERO stars. read more

I live just around the corner and have tried coming here multiple times, there drive through is always closed and I'm left waiting 30 plus minutes for my food, then when I get it multiple things are either missing or completely wrong. It happens every time. I order a simple soup and sandwich and I don't get soup. read more

Extremely unprofessional! Just left this location after waiting 20 minutes in the drive thru. Just as we pulled up for our order, they said they were closing their drive thru at 7:47pm. A little suggestion for decent customer service. If you were to do this again, put a cone at the beginning of the drive thru and finish the people who waited! Even if you are short staffed, offering a free pastry for your wait won't help the lack of customer service. I come to this location frequently and now they lost a customer. read more

Ordered curb side pickup. Got an email within 10 minutes after ordering and said food was ready. Drove over there and pulled in to curbside pickup, pressed the I'm here button and turned on flashers like it says to do in the email and out in the front of the place. Waited 20 minutes and no one came out to bring us the food. Went inside and said I had a order for curbside pickup. The lady grab our food and we left. Very irritating experience since they didn't bring out the food and they were not busy in the drive thru or inside. Won't go back! read more

I have been avid user and customer of this Panera bread location for the last eight years after relocating form the Southeast. After my visit on Sunday 10/02/22, I will not longer be using this location due to the unprofessionalism and sarcastic undertones two employees (one being a supervisor) in particular I was dealing with when addressing a curbside order. Oh and by the way, the Just like in prison comment was unmerited. I was communicating that on several occasions I have had some issues with orders at this location, but not overtly unfixable. The drink I ordered was not only incorrect , but when addressing the employee and assistant manger that was on duty I was told we don't do refunds when it is busy. We just swap the food out. This was just a simple exchange that could have been resolved by simply stating we are busy we are going to be with you as soon as we can. No one answered the phone when we called. We were calling to verify that the order was indeed curbside, which it was and we had confirmation that it was already finished. We were told flash the emergency blinkers when our vehicle has arrived for curbside. I don't recall anyone coming out to our vehicle to verify that order was received. I work in customer service as well and have been the retail and food and beverage industry for a number of years. Telling a customer we are busy and we don't do refunds for inconveniences is a tad unprofessional and has left a bad impression of business. I was also told the main manager is on vacation when I wanted to make a personal complaint about the unprofessional conduct of the supervisor. Will no longer use this location in Hazel Dell, Vancouver, WA. read more

probably my favorite and most easily accessible Panera bread in the area. There is sometimes a line but it moves so quick it's not a big deal. I do love their breakfast sandwiches as well they come out nice and hot. this location is fairly accessible but be careful because the parking lot can't get to kind of dangerous. People flying through the back side of the parking lot don't really look into the Panera bread parking lot to see if people are coming. read more

I've been pretty disappointed with this particular location(Hazel Dell), every time for the past few times when I ordered their meals(bowls, salads), size of the meal has dramatically changed. Either they are cheating or their staff is not trained well. The portion size has been getting half smaller. And I've noticed this especially on drive thru. Couple of times they forgot to add chicken even when I asked them at the window if it's with chicken. I love Panera bread but they meal portions don't match the price lately! read more

Ordered food on their app. The wait was long but that was understandable considering how busy they get. However, once I got my order, I quickly noticed that I didn't get the baguettes I ordered (one of which I paid extra for) and instead got potatoe chips . I called them and asked to get my money back for the one banquette I paid extra for and the woman who answered the phone was extremely rude. When you're out of something, you should call the customer and let them know. Not just assume that they're going to be okay with getting potatoe chips instead. I usually have good experiences with this place so this time around was extremely disappointing. read more

Sometimes I eat here 3 times a week. I often crave sandwiches, salads, or soup so I'm glad this location is so close to home and work. Use the rapid pickup on the app (which I love) or the drive thru if you want to eat somewhere else. If I'm ordering a few things then the app is best but if it's just one thing and the drive thru isn't full I'll use that. My favorites are avocado_egg white power sandwich (I choose the asiago bagel instead), spicy Thai salad, broccoli cheddar & creamy tomato soup, the turkey/avocado BLT, and the roasted turkey/carmalized kale panini. You can customize things a lot but if you change bread types to something very different it may not fit the way you want. Just think about it first so you're not disappointed. Enjoy. read more

Two really horrible experiences with soup and broth bowls Chicken broth bowl tastes so terrible that we just threw it in the trash. So Gross! We got it via drive thru and ate at home, so that was a complete waste of money and frustrating because we were left with no dinner. It was so bad and so much money, I called customer service, but they couldn't help me because this store is a franchise Next time... Silly, me I purchased a bowl of chicken noodle soup. Yuck!!! How does one mess up chicken noodle soup? Well, Panera does. The chicken noodle soup, truly the worst I have ever ate, has the oddest favor (incompatible) combinations Strike 2 on Panera Bread soups/broths read more

Panera is one of those chains where everything is consistent from one branch to another. The food service and look of the restaurant are all good. Still I always feel I could have eaten just as well or better for less somewhere else. That said this branch is in an area with not much competition read more

It's hit or miss with this location. Sometimes they get my order right and it tastes great and other times they fail miserably. Here are pics of what they did to my custom order for a Turkey & Swiss on croissant with avocado. I have to idea why they put it in the panini press. read more

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''Great sandwiches accompanied with a excellent cup of soup certainly is just right during a Winter stop and a place to come out of the cold? This was once a mini golf and mostly Breakfast and Hamburger joint which is now torn down and Panera Bread now occupies the space? Very handy just off I-5 on 99th Hwy'' with plenty of space to park?'' ''Thank you'' read more

We are huge fans of Panera breakfast sandwiches, and I love that this location has a drive up window. We stopped by an hour and a half after they opened and were told they didn't have the sausage patties ready. What's to prepare? It's not as though they grind, form, & cook raw sausage. We drove over to the Taco Bell in the same parking lot & ordered A.M. Crunch Wraps because they had their act together with prepared sausage patties. Not as good as a Panera breakfast sandwich, but better than nothing. read more

Rapid pickup should have a note stating it must be picked up in the store. Can not be done through drive through! We always go to Jantzen beach and they are so nice. Thought we would try this one for the convenience of the drive-up. Big mistake. read more

I wish I would have kept a record of my tales of going to this location. "The messed up chronicles of hwy 99 panera bread" this place messes up my order every time" it's almost comical at this point. This time I ordered soup and a GREEN tea. She handed me my iced tea which was regular black iced tea. I said "oh I ordered green tea" and then she goes "oh that's green tea, you should have ordered the sweetened iced tea..that one is green" as if adding sugar makes it turn from black to green tea? Sugar doesn't change the color. the person in charge of training should be FIRED!! I hate coming here but the soup is good but it's almost not worth dealing with the compete lack of competence. read more

Panera Bread - This is "green" tea... - Sandwiches Near Me - Vancouver, Washington

The lack of care definitely Not worth going through or spending your money on. I've received countless salads with missing dressing, missing sides, and piece of uneven cut burnt panini with two slices of meat when I bought a "Steak panini" that wasn't cheap. When I receive my food, based on the quality and time, feel like I'm bothering the business. That's definitely not OK. I've been noticing this for a while and the community is too by the reviews. I really like Panera but this place is really ruining experiences. I don't really know what else to say.. I wish the employees and management would put themselves in their customers shoes. Because at the end of the day were all people. And I doubt anybody working there would appreciate the same thing happening to them. There's no reason for it. There really isn't. read more

I usually don't bother leaving reviews at upscale fast food places like this because no matter how negative or positive, they will still continue to get patrons. However after my incredibly poor service this morning, I thought I'd take my comments to the Yelp page. I ordered steel cut oats with blueberries and granola to go this morning and my food in the bag was literally thrown at me across the counter by whomever was doing meal prep. I even said thank you after this happened, and she didn't even bother to look up or smile or anything. Pretty disappointed in customer service at Panera Bread this morning which is too bad considering I love their food. read more

The food here is always top notch for sandwiches and soup. The only reason for 4-stars is because for three of us to eat soup and half sandwiches was $57. That's just crazy. The front counter employee who took our order was friendly, but if you ask a question, be prepared for a snarky millennial look to come across their face. read more

I usually love Panera but this one was horrible. The staff was polite but my order was incorrect and when I got the right order it was cold. Also after I was done eating I looked over and saw ants. read more

Panera Bread - BUGS!!! - Sandwiches Near Me - Vancouver, Washington

One can normally plan on receiving a great cuppa, tasty small treat, from fast and efficient staff, Wi-Fi and convenient/clean loo at ANY Panera. NOT THIS ONE! Place not busy at all as it's 3:30 pm. V few cars in drive through, 1 v confused staff on front counter and at least 4 staff in rear and six customers waiting in line to order. 3 coffee urns, 1 empty, 1 cold, and 1 de-caf. Apple Pay not working Not the Panera I expected read more

I was in the North Andover Panera when I ordered the Caprese sandwich. When I got the sandwich and looked inside they must have forgotten the filling!! Inside in the sandwich was a tablespoon of a concoction of what looked like tomato paste, that has a disgusting flavor of some kind of spice and no sign of cheese. Where is the fresh, healthy sandwich? A is fresh ripe tomatoes and fresh mozzarella cheese. I paid a small fortune for s sandwich I threw out. The staff was so untrained it was laughable. A girl stopped us at the door to see if we were using a credit card and the guy at the register could not answer any questions about the menu because he didn't know. Had better sandwiches at local sub shops and cheaper. Never will go there again. read more

Drove all the way there, (it's not THAT close to my house) for my favorite spinach & artichoke souffle. The girl tells me that they can't make that or any other souffle because they're "moving some things around". I ordered sandwiches for myself & my kids instead. The gal taking my order sounded annoyed by my need to figure out what to order instead of the souffle. When I got to the window, she asked for payment. I asked her about inputting my rewards number, and she again sounded annoyed as she typed it in. She asked me, "are you, Duck?" Uh, no. She also kept shutting the window on me when I was clearly trying to communicate something to her. read more

Stopped by today for what I hoped to be a quick order in store for a Togo order. Walked in and waited about 5 minutes to be helped. Waited about 30 minutes for my pick two order of a Cobb salad no chicken and half grilled cheese. My order finally comes up in the window and I grab my bag and look in it, no sandwich. I asked the guy for it, he had two in his hands and he guessed which one was mine and handed it to me. I get to the car and look to make sure it's correct, it's not. I ended up with some bbq chicken sandwich.. I go back in and he hands me the sandwich from his other hand. I get home and my salad dressing is some weird vinaigrette, not what comes on the Cobb. My grilled cheese is so soggy and cold. Honestly it's all gross. Super disappointed. Probably will never go back. read more

The parking is scary to start. I have been to numerous Panera Bread locations but this one isn't the best. My salad looked like it was thrown in the bowl. The sandwich wasn't a lot better than that. The tables are shoved to together in such a way that is feels very cramped. Probably my last trip to this particular Panera Bread. read more

I had never been to a Panera bread before, and was extremely satisfied. Excellent service. A little bit of a wait, but they sincerely apologized. The menu is astounding, and some of the prices are unbelievably low! They have Wi-Fi! I didn't see it when I drove through (didn't check) but I did when I was inside! It may have a 30 minute time limit...they tried to tell me but it didn't make much sense. I can't recommend this place enough, and this location seems to do it justice. read more

We have mostly stopped going to the Hazel Dell location for Panera, even though it's the closest one to our home. They get our order wrong with surprising frequency, but at least in the pre-Covid days the staff was friendly and the place was clean. Nowadays, they still get the order wrong. But other aspects of their service have gone downhill too. On a recent visit, there was no one up front. I finally went back to the order pick-up area and asked if someone could help us. A guy there said "sure" but no one showed up for another 5 minutes or so. The place looked deserted; it used to be much busier. Last week, we gave them one last try. They gave us the wrong soup. I tried phoning them immediately, but no one picked up. I then emailed Panera from their website -- a week later, no response. No more Hazel Dell Panera for us. If we go at all, it will be across the river in Portland. read more

The food is just average, and $13 pretty expensive for a cup of soup and half a salad or half a soggy sandwich.

Possibly the worst restaurant in Vancouver Repeated visits where they are constantly out of product. How are you out of bread at 5PM.... It's in your name... Panera Bread... always out of things many hours before they close. Waited for 30 minutes for 2 non-toasted plain bagels that were ordered through the on-line app, (This so we can avoid the snarky and nasty counter staff who just plain don't care about anything except when they can close and go home). Online app didn't work right. - Just do Vancouver a favor - just go out of business and close... let someone who knows what they are doing open up in your location. read more

Their panini sandwiches are their best sandwiches. The ingredients taste so fresh. The pick two is great because I get to have their macaroni and cheese with the sandwich. It's delicious. Customer service is always very friendly. read more

Panera Bread - Macaroni and Cheese - Sandwiches Near Me - Vancouver, Washington

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What a let down! In the interest of fairness I will begin this review by saying that my friend and I went to this Panera to have something warm to drink, we didn't intend to eat. It was a Saturday, at about 12:30 pm, so it was a bit busy, but there was still an adequate amount of seating to be had. This visit was the very first time I ever went to a Panera Bread Restaurant. Maybe my expectations were too high because of all the wonderful things I have heard about the people, the food, the atmosphere and the Panera commitment to community. The customer service person who took our orders wasn't overtly rude, but she didn't go out of her way to make us feel welcome or that she had any interest in giving us a "delightful" customer experience. My friend ordered a hot chocolate and I ordered a coffee. I asked the counter person/cashier what sizes of coffee they offered. She competently answered in ounces; 4 ounces, 6 ounces, etc. I looked at the cups stacked on the counter (same as they are everywhere) and asked if they had anything larger. She said they had one larger, which she reached down and brought up from beneath the counter. I said I will take that. I attempted to engage her in some friendly conversation, just to be polite and civil as she processed my order. I asked her to please be patient; as this was going to be my first time using Google Pay. She just kept looking at me like I was an idiot. I don't know, maybe I WAS being an idiot. She plopped the cup on the counter, I held my phone over the payment processing terminal and that was that. Her treatment of my friend was no better, not rude, but clearly not really wanting to do anything other than interact with the payment system. OK, maybe she was having a bad day. Her attitude sure put a damper on mine. I walked through the restaurant twice. I was surprised at how small it was. The people working were busy, but none of them smiled. Not even at each other. It felt grim. Maybe they have a lousy manager, or they were short staffed. I don't know. What I can say confidently though is that I have worked for decades in customer service/customer focused businesses, this Panera Bread failed miserably in every metric I look for. I KNOW customer service isn't easy, I KNOW some people are really miserable to try and serve. I KNOW what it's like to have someone rip you up and down simply because you are working in a service industry. That is why I try so hard to be the opposite of all those things. I doubt I will be returning to Panera Bread to try any of their food. I get far friendlier service at my local Taco Bell and I can order the food to be just as "healthy" without all the hype. I feel bad writing such a negative review, but the experience wasn't pleasant for me at all. My friend? She just sort of shrugged it off and said that there were bigger things to worry about. She's probably right. If you really want to try Panera Bread; maybe try another location. I went to the corporate website "Manna Development Group" found the "contact us" section and left a comment similar to this review for them. Maybe they have a problem location that needs some focused attention and problem solving from upper management. Again, I don't know, the particulars, but I won't be returning. read more

I keep going back to this location as I keep hoping this location will clean up and get some good food standards and bring up their quality as I love Panera bread food but no they haven't as I went the other day my daughter's soup was cold not even warm my salad was all wilted so sent it back my salad came back a totally different wrong salad so send it back and it came back wilted again and my daughter's apple had a hole in it beyond gross so over this location no standards for the price they charge. Not impressed at all. read more

This place has a+ great fresh brewed sweet and unsweetened teas. A+ super good cinnimon crunch bagels. But the steak on their sandwichs is no good at all F!!!!! read more

Even with the bright colors, sugary doughy pastries, and faint upbeat music in the background, Panera can only distract us from the slow march of time for a moment. Onward we go, hurtling toward the sweet siren call of our graves. Still good souffles though. read more