The staff and vet are amazing! We'll be back for sure. We are forever grateful for the care at pantano animal clinic

We are very satisfied regarding the care provided to our dogs over the years. We are acquiring a new puppy and plan on continuing with their services. Quality staff, friendly and professional read more

I have never felt as comfortable and cared for as I did at Pantano Animal clinic. They got us in so quick, explained everything they did and were so caring. Great prices for tests. So glad I found them. They took such great care of my Mocha read more

The staff at Pantano Animal Clinic is both knowledgeable and friendly. They genuinely care about animals and are dedicated to providing your pets with the best possible care. read more

Love this place but whoever is on front desk duty needs to seriously stop hanging up on people. Worst customer service. Been calling back to back, still no answer. read more

Pantano Animal Clinic - Calling back to back keep getting hung up on. Ridiculous. - Veterinarians Near Me - Tucson, Arizona

Overall I'm sure it's a fine clinic but having horrible customer experiences with front desk staff truly ruins the integrity of any clinic and I hope this stops anyone else from having to experience what I have. Speaking with the receptionist Jonathan has soured this clinic for me and I will not be back. He is incredible rude. Will be taking my pets elsewhere moving forward. read more

My German shepherd had an excellent experience here, Than you so much for your treatment

So grateful to Dr. Truong and her tech, Josh for a wonderful appointment. I'd just adopted a pit mix, Honey, from the humane society. Having been told that she is reactive and had stressed out and nipped someone while being restrained during a medical exam, I was ready to do battle. Even had brought along a newly purchased soft muzzle. Well, all of my worry was quickly put at ease. Josh came in quietly and sat in the corner while Honey sized him up from a distance and gradually approached. Treats were offered and accepted. Honey even let Josh pet her:) Then Dr. Truong came in and followed the same protocol, even at one point laying on the floor and allowing the pup to sniff her and all of the "tools". The exam went off without a hitch, the dog and I left much more relaxed and I feel confident about any future visits. Thank you, Dr. Truong, Josh and Pantano Animal Clinic! read more

Company seeking money over good pet care. Require heart worm testing for refills but don't inform you of that at annual visits. Also require an annual visit at the time of rabies vaccination, so make sure you time that right if you don't want to pay for another annual exam in the same year. And don't express that you feel anything about payments is unfair or you'll wait and then they won't see/vaccinate your pet because you are "angry," which I will admit being called angry did make me angry but before being called angry I was waiting to be ripped off calmly. Be aware of making sure you time things perfectly or keep your thoughts about cost to yourself if you want to come here. read more

They are very caring, warm, smart, professional with extremely affordable rates. I love coming here and have full confidence any time I bring in my beloved pets! read more

I made what would have been my German Shephard's 1st appt. At this "clinic". The day of our appointment I was feeling poorly (I'm 72) and so called and was told that, since i paid in advance, all $64.00 that i paid was already taken by the "clinic" and I would have to pay ANOTHER $64.00 to get an exam that I'd already paid for!! At least they're optimists, but thet are one sh__ty "clinic". Avoid like the covid !! read more

I an writing this as a tip for anyone who has a dog with an unexpected problem. My dog woke up with one shut eye last Friday that appeared to be very swollen. As a dog mom who has never experienced this before, I'm very concerned. It was 7am and the closest, open vet clinic to my location was Pantano Animal Clinic, which was already 15 minutes away. I grabbed my dog and drove there immediately. It was approximately 7:15am when I arrived. I waited for the lady behind the counter to finish typing whatever it was, and below is summary of the conversation that occurred: Lady: Is this Murphy? Me: What? No, we don't have an appointment because - Lady: We don't take non-appointments. Me: What? I'm here because - Lady: We don't take non-appointments. We're booked the entire day. Me: Even if it's an emergency, you won't take us? Lady: Yep, even if it's an emergency. Terrible demeanor and office etiquette. I can't imagine this office being good because they employ this kind of staff that won't even let me finish my sentences. And for anyone thinking this is a normal conversation, you're wrong. I went to Cimarro Pet Hospital right after this who was open at 7:30 and said they have surgeries for the morning, but can try to squeeze my dog in after. The lady at Cimarro even stepped out behind her counter to look at Dug and noticed his red, swollen eye. I decided then to try Rita Ranch Pet Hospital, which opens at 8am and it was almost 8 by the time I got done with the other 2 clinics. Rita Ranch also had a fully booked day, but the lady at the counter said she'll ask the doctor to see whether they can squeeze me in. She asked the doctor who was willing to see Dug. The doctor found out that the swollen, red eye was not caused by any scratches or objects. They suspect it may be an allergic reaction and gave me an eye ointment and told me to give him allergy pills. Dug's poor eye is now open, and it's no thanks to Pantano whatsoever. read more

The appointment went well until I got the bill. My dog was given an antibiotic that cost $220. I paid the bill but didn't immediately get a chance to review the bill. When I got home I researched the price for the exact medication. It ran from $2 to $10. I called but was only able to speak to the receptionist. He merely said that's what they charge. I'm going to keep calling until I get a manager and will update my review accordingly. read more

Pantano Animal Clinic - Prescription - Veterinarians Near Me - Tucson, Arizona

They tend to run on time and I don't feel like they're trying to sell me stuff to pad the bill. Very nice office, too, with plenty of nice staffers to pet and hold. My pets are not freaked out when we pull up there. read more

I was here years ago and had a good experience with my cat. This time was my senior dog. Awesome customer service. Everyone was awesome. Especially Samantha. Thanks everyone. read more

We had to make an emergency appointment for our cat with diabetes. He unfortunately had to be put down but the staff here made the process as easy as it could be. The vet tech especially (I really wished I remembered her name) was very professional and constantly assured me I was doing the right thing for our little kitty. She even took the time to explain everything that was happening to my six year old. Losing a pet is never easy but I really appreciate the staff for making the process a little less difficult. read more

The front desk staff was friendly. Dr. Iman was absolutely wonderful. She was caring and took the time to explain the procedure my dog would be undergoing. Everyone expressed care for my little guy. read more

Well, on Monday, the dreaded day came when we had to make the decision to put our 12-year-old poodle down. She had congestive heart failure, mitral valve prolapse, and had been deteriorating. She had started coughing, hacking, choking on her own saliva and vomiting. We made the difficult but humane call to have her euthanized and were told, "The first available appointment will be on Wednesday at 4:30." Where's the compassion? We absolutely love Dr. Lent, and can't imagine that he would allow his staff to put any animal through this. Therefore, we made the decision to call a different Vet. The call was the same, but their response was, "How soon can you bring her in?" Now, that's called compassion!! So extremely disappointed. Will definitely be changing Vets. Sorry, Dr. Lent, but your staff doesn't have the compassion that we require in caring for our loved ones! read more

PSA for military community and those moving to overseas locations: I would highly discourage utilizing pantano animal clinic for FAVN testing. There are very tight restrictions on time for performing this test and I found myself in a hurry last year trying to find vets around Tucson that offer this service prior to our move to Hawaii. Pantano Animal clinic happened to be my second call and with availability, I quickly booked an appointment as the correct amount of time had passed since my regular vet gave my dog her rabies shot and we were required to have this test performed to get into the state. After arriving they took my dog inside and I waited in the car. Dr Lawton came out to go over the services of FAVN testing and share the cost. It was quoted for over $700!!! He then proceeded to rant the entire duration of his consult, over 20 minutes, about how annoying and frustrating other clients have been with FAVN testing and how each time someone calls yelling, or makes a fuss, he raises the price for the service. After all the time had passed, without a peep of grievance from me, I shared that I would need to discuss it with my husband as it seemed extremely expensive. (FAVN testing for hawaii, Australia and other countries is a rather extensive and confusing process and time is likely not on your side.) Because we felt we were missing our window to get this in on time, we decided to go ahead and have the FAVN test performed with PCA. The next day that I started calling additional vets in town and hearing price ranges from $200-$400 for the FAVN test. However it was too late, we'd already paid for the test. I did end up imparting upon the office manager manager how frustrating it was to feel in a pinch, choose to work with this vet because they offer the service, only to receive two to three times the bill others in town are offering and also listen to the doctor vent about other clients who did not represent my demeanor and his frustration with them.his logic at the time seemed to be if he kept raising the price people would stop coming. She apologized and tried to affirm that the +$700 was because of their third party shipper, and not something the doctors are able to up price on. However, after settling into Hawaii and hearing others have paid less in numerous other areas of the country, I still feel deeply ripped off and shocked that this service is even offered if the doctors don't wish to perform it. I would recommend looking elsewhere for FAVN testing and make sure to call for multiple quotes in town. It shouldn't cost +$700! I would truly hate for another military family, or any family in the need of FAVN testing, to be put in this situation during an already very stressful time. read more

I'm always pleased to accompany my dogs to Pantano Animal Clinic. They've been well-cared for. They've most regularly seen Dr. Lent, and the assistants have always been friendly and knowledgeable as well. Starting out with a new puppy is always exciting and challenging and this clinic makes sure we have all the vet care of dogs need. They are fair-priced, know when to refer to specialists and follow-up to be sure we're satisfied. read more

I called because my dog went into heat and wanted to know if they offered some type of morning after pill to prevent pregnancy. The person who answers the phone was rude & short. She proceeded to tell me something like that doesn't exist. I told her it does I've been doing research & calling other vets about it. I also asked her if she can go ask a doctor about it or if they know another place that does. She made zero effort & said we don't offer anything like that. I am just a concerned pet owner and she just did not care & didn't even know what she was talking about. You might want to have someone that genuinely wants to help pet owners answering the phone instead of someone trying to make the customer feel dumb. read more

Best vet ever. Dr Lent cares and is very well educated. He has taken such good care of our pets. He is always updated on the latest meds for asthma. We love all the staff. All staff treat our pets as their own. We have used Pantano Animal clinic since 1984 and have always had the best care for our pets. We feel there is no finer care for our furry family members. read more

I wish my doctor would show as much attention to me as the docs at Pantano Animal Clinic shower my pup! During our first visit, Dr Lent quickly (and accurately) diagnosed the issue, but spent extra time with conversation and my 70 pound lap dog. Our second visit was a last minute, end of day appointment; Dr Flocken was EXCEPTIONAL! She was very pleasant, greatly attentive, and extremely thorough. She answered all of my questions and even ran a few tests on-the-spot, after hours, to help my pup out. She even called the next day to check in! And it's not just the docs, the vet techs and front office staff are amazing! I (and my pooch) love this place! read more

Pantano Animal Clinic - Veterinarians Near Me - Tucson, Arizona

Pantano had really nice staff all around who took good care of my dog when I went in for a puncture wound that had become infected. They assessed it, shaved and cleaned the area, and gave me a topical and oral treatment to cover our bases. There was a miscommunication about the cost of the visit and Pantano kindly offered to not charge me for part of the assessment, saving me $75. Really nice to see that approach from vets since other vets I have been to are trying to charge you for anything possible. read more

Very pleased with all of the staff and Dr. Lent I have never been made to feel I am imposing when I call! I am treated.. get this nice! I ask many questions with no problem. If something in you gut tells you to get a second opinion DO IT! You will be treated very well at this office who cares about animals read more

Pantano Animal Clinic - Veterinarians Near Me - Tucson, Arizona

I have always been very happy with the care at Pantano Animal Clinic when we saw Dr. Lent there. Last week I had my six-year-old terrier mix's teeth cleaned by a new vet there. The bill was high, but I know that's to be expected these days. What outraged me is that EIGHT teeth were pulled. All of his bottom teeth between the canines were removed, plus more. His teeth were not that bad. As a former vet tech myself I thought I was getting a cleaning and then I could start a serious brushing problem before he had any problems. He was not having any problems but some tartar. His life is changed, and we miss his adorable smile of little teeth that we used to see. At the very LEAST, a phone call discussion before pulling all these teeth unnecessarily would have been expected. I may return there to see Dr. Lent, but he is the ONLY one I will ever take my dog to again. read more

called to make an appointment may have to put my cat down. and was told I had to pay when I make the appointment. when poeple are grieving that is not good customer service. read more

Watch out...all they want is your $$$$. Almost $400 to do a thyroid panel on a Wed and we ended up at an emergency vet on Friday. Emergency vet said my dog had congestive heart failure and was said it was very difficult to get a reading. You'd think the Vet at Pantano could have told me she had CHF..I mean her body was filling up with fluid...even we could see it. We've been with PAC for years...and I've made complaints before about their prices but they get deleted...I like the Vet but they need to do a better job at diagnosing the issue and quit trying to rob you and string you along. So long PAC...I'm finding a new Vet. read more

Dr. Anna Flocken is hands down the best vet I've ever had. I initially scheduled with her because another one was unavailable and the vet tech recommended her. I'm sticking with her now, she's so personable, knowledgeable, and explains things in a way that make you comfortable with what's going on. She's taken a number of preventative steps for my chihuahua Sally, including antibiotics for a possible UTI and removing some teeth that would eventually cause discomfort in Sally's dental today. Sally is recovering well after her care and her teeth look perfect. Honestly she should get her own show on Animal Planet- "What the Flocken?!" Lol but really, the staff at PAC is great but Dr. Flocken is exceptional. We drive 45 minutes one way to see her and are excited about what she has to say. Looking forward to future visits with her! read more

Everyone here treats you like family. We are so fortunate to have such a caring bunch of people here in Tucson. read more

I'm not sure where to start. I was new to Tucson back in July 2021. Pantano Animal Clinic were great to get my Husky in at last minute when he was in pain. They diagnosed him with osteoarthritis and gave me pain medication to take home. The pain medication in addition to Hemp I'm giving him I'm able to keep his pain controlled. Now I needed to refill his prescription and I guess I was refused because after emailing the clinic and getting no response, I called. I was told if the doctor deems it necessary they will have a prescription ready to be picked up. I never heard back, so I'm guessing it was deemed unnecessary. I'm upset because I have an elderly dog going on 10 Years old who suffers from Osteoarthritis and I couldn't get a refill on his pain medication. Needless to say we moved on to another Vet Clinic. I'm not sure what happened but seems as though my dogs welfare wasn't their main concern. read more

My dog Pickles has been going here for 4 years now and I couldnt be more pleased with the level of care given. Her regular Dr is Dr Lent. Hes just great, easy going, personable and kind. I have had to make appointments with several of the other doctors just do to convenience factor and they're all equally the same I have no complaints about the Drs. Every time I call I can get in either in a day or two sometimes even that day. Staff is always very courteous and kind. I wish my previous dog who passed away would have been lucky enough to go here. She had complex medical issues all stemming from valley fever I think that she would have gotten better care here but I just didn't know about them at the time and was living in a different part of town. But now I recommend Pantano Animal Clinic every time I can. Even if I move to a different part of town I will always come here ! read more

I had previously taken my dog to another vet, whom did not take into account they type of breed he is when it came to interpreting his blood work results. My dog is a whippet and along with greyhounds, their results can be very different from other dogs. So I called a rescue greyhound place and asked who they would recommend and they recommended Pantano Animal Clinic. I was very happy with our first visit. The vet took his time doing an exam, asking about my dog's medical history (they even said they would request his medical records from his previous vets), and making sure I understood what his concerns were. I was happy with the care my dog received and will continue use their services in the future. read more

The whole crew there is top-notch. I see mostly Dr. Lawton who is not only highly competent, but incredibly compassionate. Veterinary care is expensive almost anywhere you go. That's one of my biggest beefs about the profession as a whole. But vet school isn't cheap so your younger vet is still trying to pay off that debt. Pantano's rates are fair considering the great care my two dachshunds get. The staff as a whole is kind, considerate, compassionate and caring. I highly recommend Pantano. I've used several other vets in town, and Pantano far exceeds the others in lots of different ways. Wendy S read more

Another vet tried to pressure us into $1500 in diagnostics, bloodwork and meds. The vet at Pantano Animal Clinic determined with a physical examination that it was likely a large mass and probably none-operable. Our 12 year old pit had not been suffering long and I was happy they did not try to pressure us into prolonging her pain. They told it to us straight and gave her the dignified, peaceful death she deserved. We will be bring our pets her from now on. read more

Very professional and friendly clinic. Our elderly dog had a tumor on his tongue that was causing him a lot of discomfort so we decided to have it removed. When we called to see about a consultation we were able to get an appointment right away. We were given a recommended invoice estimate that did include dental cleaning and a biopsy. Being on a tighter budget we decided to forgo the biopsy but went forward with all other recommended procedures. The final bill was exactly what had been estimated and presented to us so there were no surprises. Dr. Lent was kind enough to still send the tumor in for biopsy on their dime and shared the results with us immediately which were luckily benign. We are so happy that we chose Dr. Lent & Pantano Animal Clinic to take care of our dog! Would highly recommend to anyone in search of a new veterinarian as we were able to become new patients quickly and efficiently and felt very well taken care of by the entire staff. read more

Just moved from out of state and my dachshund hurt her poor back. They receptionist was very friendly despite being very busy and made an appointment for us the next morning. They ran all the tests necessary to make sure our dog was ok. More importantly they showed us how to do some little tests at home to check how severe her back injury is the next time it happens, since dachshunds unfortunately have bad backs. Very impressed, will definitely be returning! read more

Your animal is not safe here dead or alive!!!! Sadly my sick mother had to put her cat down. When called to pick up the ashes etc. They told her they were sorry that they messed up paperwork and they don't have her cats ashes. Staff filled out paperwork incorrectly. They were short staffed due to covid. Then you should charge half the office visit if we are getting half the service. Than it was Oh new employee etc. Nothing but excuses. An we will give you a full refund. Wow really well common sense would say that's a given. Now its a different story each day in how they are going to fix this. You can't trust your fur babies ashes to be returned. Image what they'll do with your pet that's alive! Do not trust this place. Worst experience ever. I beg people not to go here they don't deserve the business or to be left with animals PERIOD!!! Next step lawyer and kgun 9 on your side. We wont stay quite. read more

Dr. Lent is so wonderful to me and to my pets. Always a phone call away to answer my questions or put my worries to rest. This office is a great supporter of the Humane Society and gave great information and shots for my puppy that we adopted. There are two doctors so even if one is booked you can see the other and they are able to remain open when one of them is on a well deserved vaca! Highly recommend them because my experience here has been 5 stars... Clean, friendly, experienced, priced right and there when I need them, They have many services and up on many new practices, diets and remedies... don't take this like a car salesman take it like an informed awesome doctor and respond with yes please! or No thank you! read more

I first started going to Pantano Animal Clinic in 2000 when my family moved to Tucson. For years, my cats received excellent care, and I enthusiastically recommended Pantano to anyone that asked. I felt like the veterinarians were thorough, caring, and reasonable. However, five years ago, I got a new kitten, and from that moment, my experiences with Pantano went downhill quickly. This kitten had several medical issues. She was in a lot of pain and did not tolerate going to the vet well. Instead of responding compassionately, Dr. Lent developed a clear animosity, verging on hostility, towards my cat. He refused to do thorough exams, nail trims, etc. because my cat would try to scratch and bite him. I started dreading vet visits. The final straw was a few months ago when we brought her in because her face was very swollen. Dr. Lent claimed that she was too aggressive to do an actual exam and that to even look in her mouth or draw blood, she would have to be put under anesthesia. In the end, I was charged for a comprehensive exam in which he refused to examine her. He ended up recommending a shot of Benadryl, and we left. It turns out that this was actually caused by massive abscesses in her mouth due to numerous infected teeth. She was in a lot of pain and ended up losing half of her teeth. I discovered this when I took her to a different vet. This vet was calm and patient, gave my cat time to become comfortable in the situation, and thoroughly examined her teeth without a single issue. I fail to understand why multiple other veterinarians have now thoroughly examined my cat, drawn blood, etc. (for a third of the price Pantano charges) with no issue, but Dr. Lent was unable to do so. I should have left Pantano years ago, but I finally have, and I'm much happier. I can sadly no longer recommend Pantano and instead strongly suggest you go somewhere else. read more