I just ordered 2 pan pizzas, well done. They were anything but. The toppings were great. My main problem is the dough. It was chewey, raw and couldn't recover. Not even with 7 minutes in the air fryer. That is not what I expect from a pan pizza. read more

Papa Johns Pizza - Pizza Near Me - Charles Town, West Virginia

Consistently undercooked food and extreme waits. 90 minutes for carry out pizza. Got a refund and went else where read more

Rude staff and rotten food, goes hand in hand I guess? Plenty of other pizza places to choose from. read more

Papa Johns Pizza - Pizza Near Me - Charles Town, West Virginia

After almost given up on West VA and customer service, I desperately called this papa john's in hopes that they could possibly take a late order. It was 30 mins until closing. Who ever it was that picked up that late call on July 4th thank you so much. It was my 5 yr old Son's birthday and he specially wanted pizza. Thankfully the guy over the phone was The most professional person I had personally talked to over the phone for any food order. Not sure who he was but thank you so much. This will now be the only place we will order pizza and will make sure to let everybody else know about it. read more

When the delivery driver tells you, "Good luck" that should tell you something...Sadly he didn't care enough about his customers to NOT DELIVER contaminated food! I ordered a Papadia and cheesesticks last night. This morning I've been vomiting and having diarrhea. I've ordered from this place before but NEVER AGAIN!! read more

Pizza was good, the wings were good and the delivery was fast. I will definitely use them for delivery in this area over any other location. I ordered for delivery. They offer take out--never been inside the location so I can not tell you about the environment inside. The individual that took my order was courtesy and helpful in providing information on their specials and best possibilities for cost efficiency. read more

In the past few months, this place has gotten really bad since I did a review. They went from giving out free pizza cards in the mail for deliveries I never had to complain about, honestly had no reason to complain, to being regularly bad on getting your delivery to you properly. My roommate has put in the last few orders there, and it's become common to not get soda ordered. A doordash delivery person said they even asked the place 3 times if there were sodas on the order. My roommate called, asked to get it delivered, and they never did. The most recent order showed a trait common of doordash deliveries from the past, when the tracker outright indicated doordash was being used. It was very common that doordash delivery people were not following instructions to any degree and just leaving the food at the door. Not even knocking. The previously stated problems are getting worse, and they aren't compensating for it anymore. read more

Food was ok. Service was slow. I will use them again. They are ok but expect to wait.

Worked for us. Stayed at a nearby hotel, ordered online and asked for paper plates. Delivery was within the estimated time frame....and they included plates! read more

Papa Johns Pizza - Pizza Near Me - Charles Town, West Virginia

The manager Austin was extremely kind in handling a delivery issue. Customer service is tough these days and he was very gracious.

Ordered a pizza for some very hungry folks and they never delivered or contacted us. So now everything is closed and we have no food.

Staying at motel immediately behind and ordered 2 papadillas at 4:06. Told 35 to 45 minutes. Walked to pick up and told another 30 minutes. Went back and another 20 minutes! Called and spoke with manager and told her how upset I am an she hung up on me! Need to retrain your manager! read more

if you like no sauce, burned pizza, undercooked chicken wings, and extremely argumentative staff, this is the place for you. 10/10 do not recommend read more

Great medium size pizzas! Fast service and my order is always correct. Third crust is the best!

1-11-2020 7:33 pm I ordered a pizza and garlic knots tonight from my local Papa Johns Pizza located at 769E.Washington St Charles Town WV 25414. This was for my 7 year old son. We have a screened in mud room that leads to our house entrance or front door and the driver refused to bring the order to the door. This has never happened before by any delivery person. I am completely confused. I told him to keep the pizza and take it back. Only not so nice! I will never order anything from Papa Johns Pizza at any location ever. Thanks for making my 7year old sons knight not so good. read more

I worked part time at this place to earn some extra money. I have several years of previous restaruant managment experience. The lack of professionalism at all levels of managment here is scary. Yelling matches with customers, fist fights between managers. The sanitation is just awful. If you value your dollar, don't eat here. read more

IF papa john's online ordering would recognize our address, I'd vote this FIVE STARS. However, they do not recognize our address so we have to call in our order. They are always friendly over the phone and are usually prompt with their order. We only had to tell them once about our house location (which there are THREE of the same house number and street name, however we are the ONLY one in Charles Town, so I let them know that, and what streets we are between) and they've gotten it right with future orders. read more

It's a minute and a half drive from my house to the pick-up spot. Ordered 16 wings and cinnamon pull-aparts. The wings must of not been put in a sealed carrier because the wings was mediocre warm. And the cinnamon pull-aparts was dry. The only good of it was that I had to much to drink. read more

I bought a meat lovers pizza and a two liter of soda. After about 45 minutes, I started wondering what was taking so long but I continued to wait for 15 more minutes. When I called, they said they had rang my doorbell and called me. I was in my living room the whole time and never once heard my doorbell. I also had no missed calls. The manager had written down my phone number incorrectly and neglected to repeat it back to me and apologized for the inconvenience. The driver drove back out with my cold pizza. I told him I wanted a refund so he later called to tell me I received a store credit. I tried to use my credit today and was told it didn't exist. The manger didn't even try to work out the situation with me. I am beyond irritated with this place and will not be getting food from here again. read more

I used to order alot from here because it was the only place that would deliver. At first I didnt really see a problem with the prices or the food but ater finding another pizza place (Anthony's Pizza, the reviews on yelp dont really serve it justice.) I realized that the prices and food were horrible. The pizza tastes like cardboard and a large here is a small or medium at the new place. if you value your money dont eat here. read more