I ordered from the app and love the real time notifications that tell me when it's ready. I went in, told them my name, and out the door I went. By the time I got home my cheesesticks weren't super hot, but a quick zap in the microwave and they were ready to go. I am not a fan of the new pizza sauce cups since it seems smaller but it's probably fresher since they're not the shelf stable ones that come prepackaged. The cheesesticks tasted great as usual and I like that Papa John's has consistent product. Very small parking lot on the side but some street parking. read more

I usually don't respect pizza chains & honestly was just too lazy to cook. I gotta give props when earned though. Damn good pizzas. I got the mushroom & an extra cheese. They even followed directions & cut one in squares. Bravo Papa J! read more

The service is amazing and unbelievably fast. Literally 15 minute wait. In and out. People working there are super chill and attentive. Food overall is great. Cheesy stuffed crust with pepperoni is where it's at. read more

No good My order was wrong no more going there Pizza Hut, Domino's Pizza, Little Caesars and Boston pizza next time I will go order from there. Good server no mistake. No star read more

Reason for that is we are 4 minutes away, office ordered 931 called us that outs ready 1105-1110 office closing 46 minutes , we will never order from our office again. And like I said there 4 minutes from our office. read more

I just ordered 3 pizzas from Papa John and found their overall process fairly quick and simple. The only issue I encountered was the incorrect information provided by their associate. I believe her main goal was to secure the order as quick as possible...Lol. She kept asking if she could place my order without properly answering my questions. In either case, their pies were good! read more

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I just ordered here today and loved that they open at 9:30am. I had a huge craving for pizza and this was just the fix. I ordered online and picked it up shortly after. I had no problems and since it was early in the morning, I didn't have to worry about seeing other people. Even in the midst of all the things happening with the virus, I'm still trying to do my part to help the local restaurants around me. They had great special deals online! I got all of this for $33. Thank you papa johns for my pizza for breakfast fix read more

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This time, they called me before they arrive to our apartment (I had to request it but yeah). I wish they check the order next time. I request for honey mustard sauce for wings and they gave me ranch. Pizza was good, chicken isn't bad. read more

Papa Johns Pizza - No mustard sauce, one jalapeños. - Pizza Near Me - Honolulu, Hawaii

ZERO STARS!! Terrible customer service. Paid online, and Went in to pick up the pizza and they charged my credit card 10 times!!! They tell me nothing was paid, and I need to pay. The lady that was working who claims is the manager, is very rude, zero customer service. Walks away, telling me I'm wrong! If you going g to work, represent the company your so called managing, and take care of your customers. Another worker just started his shift and he greeted me. Asked me if I need help, and was willing to help but the "manager" said no, go make pizza. I would like the owner of this franchise to reach out to me. This is unacceptable. Now I'll go feed my office cold pizza. Better Ingredients, Better Managers should be your slogan. read more

I bought a Groupon for Papa John's and ordered two pizzas given the diverse preferences of my family. When I arrived home and we started to eat, we each had the same sentiment about the pizza. It didn't have the robust flavor we were used to, "tastes like kids birthday party pizza", lacks flavor. I thought maybe it was just the one pizza, but we ordered two and it was the same for each. One The Works specialty pizza, and the other a cheese, half sausage pizza. It was almost as if they changed the recipe in their sauce or something. Later, I received an email survey and debated on completing it but figured why not. I provided the same feedback and asked to be contacted via email. I expected to hear maybe that they did in fact change their recipe recently but instead received an apology and two free pizza vouchers. A week later, we decided to try Papa Johns again and use the two free vouchers only to discover that the vouchers didn't work. I replied to the email and received no response from Papa Johns or Denise K, Assistant General Manager. I did order and pay for two pizzas despite the bad vouchers provided. The pizza tasted about the same. Either way it wasn't what we were used to in ordering Papa Johns. We typically eat a mix of Pizza Hut, Dominos, Boston Pizza, and Papa Johns and haven't had issues with the other three. Papa Johns is typically more costly and has fewer coupons unlike the others but in this case I had the Groupon. If this is the standard for customer service with misleading customers with bad vouchers, then I doubt we will return. There is sufficient competition that if Papa Johns doesn't want our business we can look elsewhere. I am curious if others felt the same about the quality of the pizza deteriorating, or if it's just this location that is doing something different. read more

Papa Johns Pizza - Email response with bad codes. - Pizza Near Me - Honolulu, Hawaii

I've had many works pizzas from this establishment at different locations which was all really good but this location by far has to be the worst papa John pizza I ever ate I will never go back here again you've been warned I believe 5yr olds could have made a better pizza then this it was that bad read more

Papa Johns Pizza - Pizza Near Me - Honolulu, Hawaii

Love Papa Johns! I used to work there 20 years ago, and the ingredients are always fresh, from dough from Bali bitro, to freah sauces.

Ridiculous!!! Ordered a pizza at 5:30pm it is now 7:30pm! No pizza m!! Manager says not her fault as they are short staffed! If I knew I would still be waiting for my order I wouldn't have ordered !! Will not order again!!! It is now 7:45 pm still no pizza!!7:46 finally got my cold pizza read more

3 stars - For taking my order wrong, I normally order online and never had a problem but this night I decided to walk in - take out. They had a special Buy 1 Pizza regular price and receive 1 Free. I Ordered The works with spinach thin crust and 1 Hawaiian original crust also ordered 10 piece buffalo Chicken with ranch. When I got home I was upset to see no thin crust on "the works". Original crust on both pizza's. I was precise when I ordered and the guy even repeated it back. Yes "thin Crust" I called and spoke to the manager who was apologetic and told me the guy who took the order was new. He apologized again and offered to refund my money, which he did. All aside both pizza tasted good, I just prefer a thin crust pizza. read more

Papa Johns Pizza - Specials - Pizza Near Me - Honolulu, Hawaii

The lady on the phone tried charging me $84(including delivery fee), when I live 1.0 miles away & for 2 large pizza's(1 cheese, 1 pep) and one order of 10in cheese sticks. I was in shock and confused that it was that expensive. I asked her to repeat the total and she kept insisting it was correct. I then asked her to tell me the price of each item so I can understand how it got to this total. She then goes "um I think might actually have a coupon for you, your total is now $49." I refused to give my card number & paid in cash. Employee really tried to over charge me. Be careful of this location. read more

The owner or who ever the boss need to talk to them employees I do phone order come to pick it up still not ready ..on my lunch break I can't even wait because only 30minutes that is the reason I do phone order ..irresponsible worker came they said few minutes ..about after 20 minutes asking again if my order ready ? The guy with a short cut said what is your name ? I'm like seriously? They never make my order which so pissing me off ..I need to get my refund back ..so annoying this is my first and last here ..now they trying to make it but it's to late ..they better do drugs test because it's seem like They don't give a shit about people order ..this is our third time it happen I work at the pizza place before the management is good this one is poor asf u have to do the right thing .. read more

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Called to make a take out order and employee put me on hold for more than 20 minutes. Called back again, got an employee/ or manager. Couldn't take my order because there was "technical issues" he didn't know how to put my order in. He didn't speak well. Stuttered and just didn't know what he was doing. Went in the store and complained and the guy at the front immediately said "uh uh" I "uh uh" spoke with someone on mainland Prior to this, I did speak to someone on the mainland and she couldn't put my order in so directed me straight to the store. That when they put me on hold for a long time. That guy was probably the one I spoke to because 1. he immediately blamed someone else and 2. he stuttered and couldn't speak. Dummy. Better order from a different location where people know how to speak and has good customer service. read more

Don't ever order through help...I didn't know but a third party takes care of there orders on Yelp called GrubHub...grubhub sucks I called them to see where my order was and gave them my order number...and they lied to me...they said they made it and it's on the way... I waited more then an hour leaving my workers starving and disappointed... I called Papa John's directly and they said there fax machine is down and didn't receive an order... I talked to at least three people and no help from them...they kept blaming GrubHub and left me short of $120 and hard working locals with an empty stomach... Since Papa John's couldn't give me a refund I had to go through the trouble and call back GrubHub...called 6 different times because they outsourced other countries that don't speak English...finnally got through and hopefully I'll get my money back... As for Papa John's shame on you...if your fax is broken then don't give me an opportunity to order through yelp... I feel sorry for those who had to go through this... Instead of fixing the problem at least prevent it... you blame me and that horrible company GrubHub... I got no help what so ever on both Papa John's and GrubHub...you waste people's time and money...shame on you... Never will I do business here again... Had I know they needed a third party to handle business I wouldn't have even bothered... I can take unpleasant customer service just fine...but in the end it's hard working people waiting on there meals that was affected...get other local reliable place to eat at...not here read more

Good luck getting ahold of them if your order is wrong. Second time my order is wrong. No sauce for papadilla. My pizza is so undercooked I'm having to rebake it. Tried calling restaurant to resolve this issue. You have to press 5 to be connected to a manager. Doesn't happen. Just rings and rings and rings. Thanks again papa johns for taking my money and not resolving major issues with your food. read more

What's the point of contactless delivery, if the delivery driver says they gotta see the customer grab the food? Doesn't make sense. read more

I purchased a large garlic stuffed spinach, tomato, alfredo . It was terrible to the point where the crust was not edible. The entire pizza was salty but the crust the worst. They must have used 5 little spinach leaves and no tomatoes. What a waste of $28. Never again! read more

Got an email for an extra 10 rewards points through this weekend. That, coupled with a code from a friend for a take-out dessert, put us over the edge for a full dinner experience for free. I wouldn't have even thought about it except that I needed something at the craft store across the street. As we passed PJ's, it triggered the Chinese in me and I instructed the partner to redeem our free items on the website (online ordering only for these things) while I shopped. Now I shopped for nearly half an hour, so I expected our order to be ready when we walked in to the location. Not so! I was told that my order was "still on the counter" and it would be another 20-25 minutes until ready. I was instructed to sit on one of the ridiculously high stools by the door until my name was called. Still on the counter? Really? Why wouldn't my order already be in the oven if it were to be ready, per the online confirmation, in 30-45 minutes? Plus, having worked at a pizza place in my school years, I'd say it should take no more than 10 minutes (more like 5-6) to get through the oven baking process. OK, fine, I'll wait in the car. 20 minutes later, I come back and it's still not ready. 1-2 more minutes I'm told. Well, three minutes later, I do walk out of there with my completely free dinner, but no parm cheese packets... I guess I shouldn't complain. It was free and they totally didn't skimp on the cheese. Plus, I really liked the blue cheese dipping sauce. The brownie was a good choice (compared to the chocolate chip cookie), and it was extra chocolatey with plenty of evenly distributed chocolate chips throughout. read more

After placing order online the pizza was delivered warm and late be Door Dash person. I called to inform them of the situation and immediately the manager apologizes and made it right with fast delivery!! I didn't get the chance to get her name , but will definitely order again from here !! Thank you for making it right!! read more

Yelp 365 Challenge #73/365 Once upon a time, a boss informed his executive assistant of his newest incentive to his departments. If the departments met a certain goal in their data reports...he would provide the pizza for their department pizza party to celebrate their efforts. AND it was not just any type of pizza such as Costco or Lil' Caesar's BUT pizza from Papa John's He promptly gave his executive assistant his credit card, which she created an online account with Papa John's because it was ingenious to create an online ordering system for their customers especially executive assistants who would have probably had to drive to the location and pick up 14-16 large pizzas and drinks then struggle with it back to the office. The executive assistant was pleased with the online system as well as noting that she was able to place the order a day ahead as well as a specified delivery time. This was so convenient that she faved the past orders and ordered four more times within a three month timeframe because word got around to the other departments that it wasn't just any ole' pizza but Papa John's. The executive assistant also gave a big plus for Papa John's because she noticed the staff and manager (Tyler) is very friendly and helpful with making any last minute changes to the order or delivery time. Speaking of delivery time? Amaaazing! They deliver promptly at the specified time or even before the time requested! Neverthless, despite the fact that the boss now realizes the incentive cost him a pretty penny...Papa John's should be happy to know that one more order has been placed. The End...or should it be "To Be Continued" when another department meets their goal? read more

I always go to the Mapunapuna store because they always take care of me. Well, on Mar 23 I called in my take out order and added garlic knots. When I went to pick my order up, the gentleman made bread sticks instead of garlic knots. He apologized and proceded to correct the issue. After a few minutes, I was on my way. Got home and realized, there was NO garlic butter at all on the knots, they were basically just dry pizza bread. I called and he answered the phone. After I told him the issue, he offered to make a new batch to pick-up. Since that was not possible, he txt me a code for a free pizza on my next order. Pretty sweet I feel. Good customer follow through. read more

Five stars. I love pizza. Irregardless of my past reviews of which is the best and so forth, who can deny pizza?! Papa John's is really unique, where you can get the pizza cut into square pieces (Chicago cut), rather than the common wedge cuts. I like that about Papa John's. The pizza is really good too. The delivery is always fast and friendly. read more

Papa Johns Pizza - Pizza Near Me - Honolulu, Hawaii

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Papa John's Pizza doesn't make the best pizza on the Island. However, among the three nationally franchised pizza delivery outfits, they certainly make the best. In addition to their appetizing pizza, I really like their online ordering system. It remembers what you previously ordered and allows you to repeat that order the next time you log on with just a couple of clicks. You can even save several orders as favorites. The only flaw with their online ordering system is that I can never remember my password. Okay, technically, I guess, that's not their flaw... Tonight I picked it up on the way home from work and saved the delivery charge/driver tip. However, delivery is usually prompt and efficient. I've never had them deliver a cold pizza. Speaking of cold pizza, that's what I'll be having for breakfast tomorrow morning: cold Papa John's Pizza! Yumm! :-) read more

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How can a delivery person doesnt have a gps system? Making customers standing out in the rain just so they could circle around every blocks to find you read more

Dang it! I didn't get a picture of our Bacon Cheeseburger pizza! Way yummy! This review is way overdue. I'd like the thank the entire staff for a job well done every time we order. I know the staff changes from day to day...and during the daytime to nighttime, but you guys never miss a beat and we (my family & I) appreciate that. Moreover, the delivery guys are always so friendly and courteous. You Rock! read more

So tonight I decided to order from this place because I didn't have or bring myself dinner at my second job. I ordered for delivery and online, lucky me because I ordered a med the works pizza and 6 piece bbq wings. Delivery was faster than I expected so I was excited but instead of bbq wings i got buffalo wings and I don't like buffalo wings. So I called and a lady answered and she was very apologetic and asked me to hold while she checks on what she can do. 17 mins later, still on hold, a guy comes on the phone and asks me how long was I on hold for and I said just over 17 mins and he genuinely apologized, I mean could hear it in his voice. He asks me to hold and assures me it won't be for long, not even 5 seconds he is back on the phone and tells me they are going to make my bbq chicken wings and have it delivered to me that's when I stated that my pizza is already cold because I eat my pizza and bba wings pretty much hand in hand, again a quick hold and he comes back on and tells me OK so we are going to refund your money,remake your entire order and have it delivered to you for free and of course I was happy and didn't expect a refund but with the wrong order, put on hold for over 17 mins, why not. I do appreciate their services and attentiveness to the mistake with my order. I did feel bad for the second deliver person that delivered my remade order because I didn't have cash on me to tip him, sorry. But I would definitely order from this location again. read more

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I work near by and also live near by so this is my go to pizza place. The food is always good and hot. No complaints there. Delivery is usually during the time window they say and I have never had to wait on an order ahead pick up. The problem I have with this location now is safety! For some odd reason they decided to install a wide ramp right in front of the door customers use to enter. There is only 1 way in and 1 way out. My first thought was, maybe this is for disabled people. No, it's not. They built this giant ramp so delivery trucks can back up right in front of the entrance people are going in and out of. What a genius move! A week ago I went in to pick up an order. It was the heart of lunch time, so I'm sure they had a steady flow of customers. One lady came in before I was done paying. While I was juggling 2 pizzas and 4 sodas (no bag or way to carry them except for my hands and no, I'm not an octopus) I pushed the door open with my shoulder. The lady who came in said watch out for the truck. What? I looked up and saw a box truck backing in less than a foot from the partially opened door. The truck had the back up noise but I was so focused on figuring out how to open the door and not drop anything I hadn't noticed. I would like to think I would have seen it after I got the door open, thing is I do not know if I could have opened the door all the way. Now I have to stand there and wait for the driver to back in all the way so I can leave. I have a 30 minute lunch break. So time is of the essence. I should not be trapped in a store because they are having a delivery. The worst part is I could also have been injured or worse. Who ever the design genius is that came up with this idea really needs to rethink this. It is SOOOOOOOOOOOOOOOOOO DANGEROUS!!!!!! It is only a matter of time before someone isn't paying attention and gets hurt, maybe even killed. I shudder to think if there are kids that just run out the door to go to the car. No one would think that a truck is going to back up there. It's not logical. I can say the driver didn't even seem to notice me or care. The workers should be more aware of trucks coming in and give their customers a heads up. Even a sign posted would be a start. If it were me, I would schedule deliveries when they first open up or later in the afternoon. Not during the lunch rush. This is a recipe for disaster and it's only a matter of time before someone gets hurt or worse. Side note.....the side of the building right next to the ramp looks like a driver already hit it. Glad one of their customers wasn't standing there at the time. So again, no problem with the food, workers are nice. Just not sure I want to take my life in my hands every time I want a pizza for lunch. read more

Beware ordering online/app. Ordered a pizza through papa John's app. Took over an hour to get to me 1.2 miles away. Delivery was handed off to door dash who couldn't find the address on the main street. Delivery person said they did not know to have change and no change was able to be given out ($10). I did not request or know it was going to be door dash. What an inconvenience all around. read more

We ordered pizza for our company meeting yesterday afternoon and the next day we were all sick with diarrhea. I contacted the store to speak with a manager and spoke with Lori who didnt seem to take my call in all seriousness. she claimed that they are having no problems at the store, but I wanted to inform of a situation. I asked if I could leave my name and number in any event other cases from other customers. She did not apologize nor show any caring or concern towards what had happened with all of us who ate the pizza. Definitely not ordering from them again. read more

Terrible customer service & food service. Made an online order for pepperoni pizza extra cheese and honey chipotle wings @2215. I called back at 2315 because I noticed my order was still being "prepared" & got voice machine stating they are closed so I assumed I wasn't getting my food. Food end up being delivered around 2340, driver told me they were backed up & even at this point I was okay with it - at least I got the food. Open the pizza and it's only half the size it suppose to be and it's completely cold and staled. Wings came plain instead of honey chipotle & were also completely cold. I called next day for refund. Manager said will call me back when processing & never called back. Called again the next day, again manager stated will call back again when refund is processed. Never did. Called again stated my frustration and the gm gave me attitude, but supposedly processed my refund and will take "3 days" to see in my account. I did not receive any kind of email co formation or anything so how do I even know it was processed correctly!?!? I also used $10 papa dough reward and gm said there is nothing he can do about that I have to call "them" I tried to get contact number for "them" and he could not provide what kind of gm is this? Said he could call me back to give that info as he is in dinner rush rn, but I do not expect a call back. This store completely sucks more than my pet vacuum cleaner and don't recommend anyone to order from here. read more

I was doing good at first happy with the service and then I noticed the ice machine after my kids have been drinking from their soda a large amount of gunk all over the ice dispenser on the inside not the outside which was worse Bacteria and UNSANITARY CLEANING STANDARDS. Great was to make people sick. The older lady in charge said she will take care of it and I was there for a while and didn't see any urgency to secure the machine till it was clean. No one came and looked at it unsat. I posted a picture of the machine as well read more

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This place had the best customer service , the lady that helped me Don't get mad I forgot your name but you are a sweetheart and the guy working with her , mad sure I got a discount and for sures I will be back there my pizza was awesome veggie pizza !!! read more

Best papa john ever. They always get my order right and there a cool Aunty in there that always make you laugh. Never a day I come when she isn't working. Thank you Denise for always making laughs and smile before I leave. read more

By far my favorite Papa Johns location. Why? 1. Because it's quick to get to. Right off the freeway behind Servco Toyota in Mapunapuna. 2. Carry out online orders are always ready at the estimated time. So convenient. 3. They have a dining area for you to sit and eat AND they have a TV to watch the game or X-Factor :) 4. The staff is always very courteous. They are polite and efficient. 5. Their specials are real deals. Whether it be the Web Wednesday Special or lunch special, it's money saved. Especially if you sign up for their Papa Johns Rewards. You earn points each time you spend money here. Let me just say that I've probably redeemed about 5 free pizzas in the last year. That's a big deal for my big family. 6. My husband and children votes Papa Johns as the best pizza on the island. Delicious and simple. Great location, great staff, great pizza. read more

Ordered online this morning for a 11:15 am delivery to our work, and I'm completely impressed! The pizza arrived exactly at 11:15!The very friendly driver gave me a courtesy call to check that he was at the right building, and was prepared with extra receipts for company reimbursement, if needed. Awesome service! read more

Friendly employee's always get my order right . Foods always fresh and hot when delivered. Very fast service. Keep up the good work.