Came home one night to a hot water heater sprinkling water out of the pipes leading to the heater. I shut off the water, went inside, and looked up plumbers. Parker & Sons was the first to pop up so I put in for an afternoon appointment the next day so I could at least go to work in the morning. Just as I was leaving work, I received a call from Joshua that he was close to my house and was ready to look at the unit. He was very professional and gave me options regarding which unit to install as a replacement, the pros/cons of each unit, and which upgrades were available. He also noted the mold on the drywall and called in a mold remediation service to inspect for me. Less than an hour after signing my contract with Joshua, Thomas showed up with my new water heater. He worked very quickly and had it installed in no time. He then carefully walked me through the maintenance process for me. I can't comment on their prices as I didn't shop around - but in terms of showing up on time, communicating well with regard to when they would be there and how long it would take to do the work, and providing me with the information I needed to make the right decision - they were first rate. read more

I recently had a problem where I had to call an emergency plumber. I've noticed the drains not draining and then the toilet was the last straw. I called Parker & Son's. They sent out Isaac a short while later. He inspected and did his troubleshooting, then went about making the necessary repairs for me. There was clear communication about what needed to be done as well as options for me to chose from. I appreciate that. He was polite, worked diligently, respectful and made everything work properly. I totally recommend them. And when you call, ask for Isaac. read more

New HVAC system installed 1day after talking to there rep/technican. Our old system was 18 years old and looked like an old rusted car. The crew that came out worked 10 hours straight to get the job complete read more

Parker & Sons replied quickly on a Sunday night. Ryan was super knowledge, helpful and professional. Quick to troubleshoot and found the breaker issues. We'd highly recommend calling Ryan at Parker & Sons. Thank you so much Ryan. read more

overpriced and poor customer service! Service technitian had to borrow tools from us and left it on roof afterwards! I had to borrow neighbor's ladder to climb up and fetch them. Also my sister had their "family plan" which should've given us $100 discount on our repairs. Nope never got it! Very bad experience overall. read more

i scheduled an appointment online and there was nothing about a service fee. I expected a fee but for 8 minutes of his time and to tell me things w were wrong with ac that want is crazy. I contacted two other people and they mentioned nothing about wires being burnt out. parker and son tired to get me for almost $900 for a $100 issue. the man didn't even show me the issue or burnt wires that didn't exist. didn't feel valued or appreciated. I kept telling the service guy about the fee and why want a disclaimer that stated how much it was up front. felt like he just made up a number for me to pay. read more

Just a routine maintenance call but everything was handled quickly. The technician was friendly and thorough.

I'm not sure why there aren't more positive reviews here. Parker and Sons is not the cheapest out there, but they provide consistent service, are available for emergencies and do good work. They do the maintenance on my HVAC system, re-insulated my attic, sealing everything tight, and just installed a tankless water heater after our old heater decided it didn't want to hold water anymore. Professional, safe (masks worn at all times), and worth it. read more

Like to say so far, this was a good experience. This is the first time that I've had a call to get my AC fixed. I purchased my AC and purchased the service plan through Parkers and Sons. They also did a service on my AC maybe two months ago and it was good so I called today, June 7 2024 because my AC wasn't working scheduled between 10 and 2 Pm. At 1 o'clock I was told that the technician is going to be late but no estimated time he will be at my house. It is now 3:15 PM no call from the technician or when he will arrive. We live in Arizona one the hottest states in the US when someone open a ticket with the service company to fix the AC the expectation is it will be done during the schedule time. read more

Started thinking about replacing our 20 year old HVAC system when the upkeep became prohibitive. Parker and Sons gave me a proposal which was very price competitive, has a great warranty, and experienced installation and service. The proposal was the best we got. Installation took one day and guess what? Everything worked! The office/support staff did a super job prior to and during the buying/installation process. So far, we are very satisfied. read more

I needed a air conditioner and they responded immediately. I was taken back with how fast and truly professional they were. I would recommend them to anyone, I know. read more

I never did use their service, because they couldn't get to me in a reasonable time. However I'm writing this review because I tried to get a $11 credit back from them for 30 days, and as right now I have still not got the credit. It was for some VIP service that I paid for. I don't know how good their service is but if it's anything like their accounting department. I would stay very clear of giving them a credit card until you get a service. My suggestion is call around if you need these people to service you. read more

Had Parker & Sons come out to receive information on a new water softener. Joe was very nice and professional. Very personable. Explained the system and cost. Decision made we went with this company. Brett,Brandon and Ronald were Awesome. The 3 guys performed with speed and knowledge. Took the time to explain how the system worked and made sure we were comfortable with what would be required of us. Easy process with Parker & Sons. read more

I'm not sure I want to post my review on social media, the job requested was completed and we did pay for it but the cost was absolutely ridiculous. The request for a hot water recirculating pump was made on line so there was no mention of the outrageous fee you charged. The cost of the pump was less than $500 so we were charged around $1,000 for 15 minutes of labor, that is about $66 a minute, a little excessive. If you charge a flat rate for everything you do regardless of the ease or complexity there are certainly some winners and some even bigger losers, apparently we fall into the major loser category. The most costly thing we learned is not to call Parker and Sons for any work and make sure our friends and acquaintances don't do so either. Mike Crimmins read more

Extreme price gouging. Beware that they are way overpriced before you have someone come out. I had an emergency on a Saturday morning and called Parker for help. The guy who answered was nice and helpful and they sent a tech out within two hours which I appreciated because I was in a bind. The tech was unhelpful, not friendly, smug, and arrogant. I literally needed two copper fittings installed on a main line that was leaking and needed it asap because the water to my house was shut off because of a leak. He quoted me $600 for a job that would take him 15 minutes of labor and less than $10 in parts. I was shocked and in disbelief at the audacity to actually try to charge what he quoted me. I told him I would not pay him that much money for that job and so he left. I called around and found another plumber who came out immediately. An old plumber with 40 years experience. Very kind, very helpful. He had the job done in 15 minutes without needing any additional parts. It was such an easy job for him that he wasn't even going to charge me. I gave him $100 and he has a customer for life now. I was very disappointed in Parker. It was my first time calling them when I needed help and it will be my last. Their prices are outrageous. read more

Parker and Sons was referred to me though our search to find a new A/C for our home. The installation and follow up tune ups and maintenance were great. They have as part of the co tract the follow up services to make sure our warranty stays in tact, the team comes out, does their inspections and has come out any time we have called with questions. The team is always friendly and professional. The scheduling has been easy and timely. I appreciate to proactive maintenance services to make sure we are running optimally. read more

Cody was an exceptional technician who took the time to explain the AC maintenance process to me. He was able to differentiate to me what services were needed over nice he nice to have services. He was well-mannered, professional, and was not pushy with any sales opportunities at his disposal. It seems Parker and Sons is expensive compared to other places but I do appreciate the level of service that is provided. read more

First, let me say that the P&S techs have always been friendly, professional, and thorough in determining the problem. In fact, all the techs have been great, and Gerardo was no exception when he responded to a call for service when my AC/heat pump began making clunking noises. Gerardo not only put up with me asking a lot of questions, he practically took the unit apart trying to figure out what was making the noise until the problem was resolved. I do have an issue with the P&S office staff, however. There have been a few times when I've been given a window of time to expect a service call and no one has shown up. I understand that service calls can run longer than expected, especially in the Arizona summers, and if service has to be rescheduled that's not usually a problem. But the incident on May 19th was just ridiculous. I began hearing the noises on May 18th, and called P&S (I have a service contract with them). The gentleman I spoke to said that it would be the next day between 8 am and 7 pm. That was fine. I didn't expect anyone to come out on such short notice. I waited all day in the heat on the 19th, right up until about 6:30 pm, and when I had not heard anything from the office or the AC tech, I called the office and spoke to a young woman. She informed me that no one would be coming to my house that night because they didn't have a 32 ft. ladder to get to the AC unit on the roof of my two story house. I told her that I did not own a two story house, that it was a one story with a heat pump in a hallway closet. I confirmed my address, but she didn't believed me and continued to insist I owned a two story house. Finally she said she was going to check and put me on hold. At that point I knew she was going to Google my address to see if I was telling the truth. When she came back on the line she said yes, she did look up my property and I did indeed own a one story house at that address. I found the whole exchange very insulting, given that I know what type of house I own. Also, if she really thought I had a two story house and they couldn't service the AC on the roof that day, was someone even going to call me about it? Since I have been a customer P&S for more than a decade, she or someone in the office should have been able to find out what kind of house I have. Yet somehow someone completely screwed up my information, which she finally admitted. Again, I understand that the person who answers the phone must confirm that the address hasn't changed and ask the questions they need answered, but this incident just annoyed me. read more

My home was built in 1950 and after some water damage due to the old plumbing, I had to have my whole house re-piped and the drains/sewer replaced. It was a wild experience and I appreciate that Parker & Sons had the expertise to do the repairs. The guys were great! I learned so much! I am very happy with the work performed by Parker & Sons. After going through the process, I have some feedback: I wish I had been advised to remove or cover any remaining items inside my home before the work was performed. I figured the drain line replacement would be a dirty job, but I didn't realize how severely dirty it would become. Perhaps this is naive, but these specific plumbing repairs were a new experience for me. Because I left items inside my home uncovered, I had to do a lot of cleaning after the drains were replaced. This could have been avoided if I had been educated / cautioned before the job was performed. (Also, if you are a home owner and have fur babies - I was paranoid about dogs & humans being exposed to Valley Fever spores so we really deep cleaned all the remaining dirt left on the floor, under appliances, and in crevices before moving back in to the home. Valley Fever spores can be killed using 10% bleach solution.) Crews can do a better job of cleaning up after themselves around the perimeter of the home. Outside I discovered cigarette butts, orange peels, half-eaten produce discarded in the yard, and fragments of 1-inch PVC. If this is what the owner sees when they arrive home, it leaves a lasting impression which undermines the hard work and expertise of skilled plumbers. Offer a complementary post-repair video of the drain to demonstrate to customers how round, scale-free pipes appear in a video. A pre and post repair video will really show the customer what they paid for. (I'm a hydrogeologist and this is performed for clients when rehabilitating old wells. It really makes an impact.) Overall, I am really happy with the repairs performed by Parker & Sons. I would recommend Parker & Sons to friends and family and would definitely use them again. read more

We needed to have our RO filters replaced and our tank sanitized. We joined Parker and Sons Family Plan. Mike Hill was the serviceman Parker sent out and did a great job. He was quick. professional and polite. read more

Oh boy. This was probably the worst experience yet as a new homeowner. I have a much older Trane unit. I hired P&S to come out just for maintenance. Just let me know how it's doing. First team comes out and says "wow it was so old I was practically scared to touch it haha" this was....odd. Like, you didn't want to touch base with the customer? As you can assume, after their "maintenance", they left, and 2 hours later we realized that we just weren't cooking all of a sudden. Keep in mind, unit was old, but fine. Worked. Blew nice and cool. Didn't have issues. Another team is dispatched next day, and they spend 2 hours further messing with the unit. They tell me what I've already realized: they broke my unit. The sheer number of times (literally over 20, not joking) that the second team said "listen this isn't our fault or responsibility) was just pathetic and insulting. Even low-end garages for cars will tell you "hey man, this thing is an '89, we can't touch it." Might be frustrating, but basic knowledge means they'd know "oh man, I'll probably break this no matter what." By the end they're quoting me for a 10k new unit setup with $500 off as an "apology." Oh, and did I mention that literally every single person, phone and otherwise, kept trying to push me into their "family plan?" Y'all, you BROKE MY UNIT. STOP SELLING ME NONSENSE. Ugh. Awful. Like I've worked commission jobs before but this took "slimy pressure tactics" to a new level. Again. Legit worst actual experience I've had as a homeowner since getting my place. Do not call this company. They will break your things and then sell you more expensive items, and the whole time they'll pressure you into a dumb "family plan" while barely apologizing for their damage. read more

I hired P&S for a new HVAC unit for $10k; it was good but overpriced. I hired P&S to fix a plumbing issue and once I paid them $1k they walked off the job leaving the plumbing unuseable. Next day the technician had me waiting all day for him to complete the job but never showed. The next day his supervisor told me he would give me the parts and I would finish installing it myself, he never showed up. I went to Lowes and bought the extra plumbing parts. Eventually they did show up uninvited to sell me a water softener, more Melvin's than I can count to include supervisors. Do not pay them until your satisfied bc they'll leave you "hanging". read more

I got an ac unit from Parker and sons through Costco a couple years ago. The unit is great, no complaints, install was easy. It comes with warranty that requires annual checkup - the tech Pat came out, and is very matter of fact with unit performance, and he checked out my older unit as well. He made some recommendations- and didn't feel any pressure for upsell. It was a big time window but once a year, whatever- I've only had positive experience with them thus far. I haven't had to use or file Any warranty claims so hopefully if I do that's ways but so far so good read more

Tried to scam me into buying a new unit and warranty for 15k. They had a technician come in and say he had a few ideas on what could be wrong with the unit, but I'd have to sign off on having the cost to part it out could go up to 10k. After I declined he tried to sell me a 15k warranty. My air handler was only 4 years old and the unit outside was only 7 years. After getting a new company to come in, they said someone previously put things in backwards and left all the wires unplugged. It ended up being a fuse that was blown, which was not a lot of money to fix. I tried calling Parker's and Sons many times to let them know their technician left my unit completely taken apart, and have yet to hear back. This company is such a scam. read more

Beware of this company-they SAY they are 24 hours. They actually mean they have an answering service to schedule you 24 hours. I purchased an ac unit from them because they were backed by Costco. I have never had such an awful experience. It hasn't even been a year, and the unit has broken twice. The thermostats they provided completely lose power and just go blank. A technician came last week, claimed to have fixed it and left. 5 days later it does the same thing. Now, I am waiting again for over 18 hours for someone to call back during their ACTUAL business hours. The answering service has no access to anything if other than scheduling for them to scam more money from people. read more

The price to change 2 valves was $715, way too much! They turned our water off, so my husband felt like he had to pay this price to get our water back on; My husband was home, otherwise I would have used someone else with a Reasonable price, they charged us $600 in labor and $100 for the two valves. That's like half a mortgage payment, very overpriced, even if they would've charge me $100 for labor and the cost of two valves, this would've been more reasonable. I hope the company sees my post and gives me a partial refund, if they do, I will write another review otherwise, who has $715, to change two valves. I use them before, and they were were reasonable, but definitely not this time in the future, I will be home and get a few estimates, before being gouged, Tammie Perez, nurse. read more

I recently had R60 attic insulation, an EcoWater Gold water conditioning and softening system, and a tankless gas hot water heater installed on the same day by Parker & Sons. Gerardo, Hamilton, Peyman and Justin did a great job installing all my new systems. Justin, in particular, had a really big job with the tankless water heater and his efforts were outstanding. Everything is working great and I can't wait to see how much lower my energy bill will be beginning next month! Thank you Parker & Sons! read more

We have used Parker & Sons several times from AC installation to toilet replacement. Their customer service is excellent and each technician we have had has been very professional and done a great job! read more

My husband and I have been with Parker and Sons since 2018 when we purchased our home. We knew they were a little more pricey, but we wanted to continue with the line of the unit. If that is why you are waiting, go ahead and make the switch. We had our original scheduled maintenance check moved because the tech could not make it. Understandable, but not the best. so the date is changed and two techs come out, one by the name of Omar, and the other was a trainee. Very quickly it was confirmed that we needed 2 pound of refrigerant and was also recommended a surge protector and a compressor assistant? I apologize, I may have the name wrong. We have two pieces to our unit (outside and attic), and we had some Christmas stuff blocking our attic. That was totally our fault. my husband asked how long it would take to add the refrigerant and Omar told him 45 minutes, but there was need to come home, they just wouldn't check that part of the unit. Well, we did not want to face problems in the future so my husband came home. It was 25 minutes later and they were quickly out the door, beating my husband by 5 minutes. My husband called twice and wanted to speak to a manager, we were given the names of Dave and Alice, no one contacted him. He called back later in the evening and was able to get a reschedule for Monday. Awesome. Yesterday, Alfred came and redid the whole inspection, great right? Not so much, our coil in the upstairs unit had corrosion and needed to be replaced. He also told me that Lennox had a lawsuit for our model and we should go join the lawsuit. Meanwhile he would charge us almost 4k for the new coil. Feeling hot about the whole thing, I called Lennox and asked for more information. The lawsuits were concluded in 2015, my part was under a 10 year warranty, AND if I had yearly maintenance, this wouldn't be a problem. Well, guess what, I did! I called back P&S and Heather S informed us that coil cleaning was a separate charge. oh really? Was it ever suggested to us? Suggestions are supposed to be put in the notes. Well there was one rinsing in 2021 and that was it. No suggestions or anything and we have been with them since 2018. I asked Heather why the corrosion happened if this is being maintained? She said I would have to ask Alfred when he came to replace it! No thanks, let's call Alfred now. He let me know it just happens. I try to call Heather S back, no response at all. Dan lets me know someone will get back to me. In the meantime, I call Lennox back, get the owner's manual and care and maintenance manual. Corrosion does not just happen. In the meantime, I call back again after not talking to anyone for a few hours and was told again, a manager would contact me. Nope. My husband comes home, he calls while on speaker and speaks to the same people I do. We speak to Heather S again who told me I actually spoke to Heather N. We finally ask to speak to a manager and we are given three different times that we might have a manager call us. Those times came and went. We called another company (Semper Fi) who quick, effiecient, polite, and so much more affordable. I then found out they called my husband while I was calling, we both canceled, let the other company buy us out, and was still promised to speak to a manager, which has yet to happen. TLDR; their prices stink, customer service is awful, and techs are very incosistent. read more

Been using Parker and Sons for several years now for my rental home in Mesa. They have been great to deal with. I definitely recommend them.

We emailed Parker and Sons and set an appointment for an air conditioner repair. The drip pan was overflowing in the attic and dripping into laundry room. We attempted to find and unplug the drip pan drain but couldn't find it. We went on line to make appointment. Parker and Sons set an appointment between 10am to 2pm. I thought this was very responsive considering how important AC is in Arizona. there were several emails confirming the appointment. Around 2:30 x 3ish they telephoned me and said the technician was running late. I said no problem as I was home. They also left a phone message saying they'd be delayed. I returned call and said the technician could come when ready. A little later the technician left a phone message......I didn't hear the message until 20 minutes later. The short of it is that even though I spoke on the phone to a dispatcher confirming that I was home and ready for the service call, the technician CANCELLED the appointment because I only confirmed appointment with dispatcher, not the technician (they allow only 10 minutes to reconfirm your original confirmation). Parker and Sons cancelled appointment because I didn't follow their convoluted appointment policy. I called Parker and Sons about 4:45 pm about my appointment and was informed it was cancelled (because of the above company policy). no effort on the company part to reschedule.....just "you're cancelled" and no effort to reschedule. read more

The guys are professional and well trained. They keep an eye on my RO, softener, (purchased from them) and ac/heater. I have been with them several years now and have never had one issue. It is comforting to know these big ticket items will always be operational. Also, should anything occur I know to call Parker & Sons. I have full confidence in the company. read more

I signed up for the $11 a month family plan to have my HVAC unit serviced twice a year. We received the first service and everything was great. Then over the course in ONE month I was charged THREE times for a total of $41. When I called I was on the phone for over 30 minutes and could not be told who switched my plan to the highest plan. I canceled my plan and was told if I was charged again to call. I will follow up more to make sure it is canceled. I will in no way continue you to give my card information to such a shady business. UPDATE: I received a call from Dean less then 24 hours after this debacle and leaving a review. He was very apoplectic and did everything in his power to remedy my situation. I appreciated the follow up and because of this fast response I will definitely consider continuing our service with Parker and Sons. Like I said before the work was great! People do make mistakes, and what would it say about me if I didn't reconsider after a nice apology and extremely (over-generous) offer. read more

Just purchased a new A/C unit from this company Prompt courteous knowledgeable Dealt with Alexis in the office Wonderful person Would definitely recommend this company read more

I went through Home Depot, and they contract with Parker and Sons. The salesperson came out on a Wednesday. Reviewed our options, got financing, and all was installed by Thursday evening (24 hours from sales meeting to completed install!) While they were slightly more expensive than other quotes, I received a lifetime warranty, and they did a phenomenal job. They even arranged to have insulation added to my attic and have a crew come out and fix the drywall they had to remove to fit the air handler into my attic. read more

Over priced and try to upsell every possible option for you. Quoted me $3,000. Had another company come out and fix it for $400. Do NOT recommend reaching out for any service here. read more

AC Tech Ruben was very professional and knowledgeable. Ruben shared all information during each inspection of the air handler and condensing unit. It was great conversing mechanical knowledge with Ruben, as I was formally in the industry. Parker & Sons does a great job of notifying you in advance of the appointment and arrival times of the tech. Which allows you to manage you day. Thank you for the routine maintenance. read more

My front yard had older irrigation and was dripping I was lazy about fixing this I decided to look online to get an appointment and low and behold the next day a very professional technician showed up when he said he would did the work and no more leaks! I honestly don't know if it was a reasonable price but it didn't break the bank and I was happy with the whole thing at the end! read more

Well, it started well, but ended beyond unacceptable. I booked an appt online for an estimate to service my reverse osmosis system. The website clearly indicates that that the estimates are free, which is industry standard, unless its for an HVAC visit. The process was easy and I booked for a 12-4pm timeframe the same day. At around 1pm, "Austin" arrives at my front door. This is how it started.( I should have asked him to leave, but I was being patient). Austin enters and we confirmed my request for an estimate which he acknowledged. I asked him how his day going. His response? "I just fix what other people break". Really? That's how you talk to a customer? He continued to perform his "estimate" and explains the issue is the membrane. Now, keep in mind the membrane is a $30 part with 3 quick connects. Takes about 10 minutes to change. He then quotes me $187 to change it! I told him that I asked for an estimate on a complete service but based upon that ludicrous quote, we wont be doing business. He then informs me that there is an $84 service fee!! I kindly reminded him of the websites statement concerning estimates. He stepped out to make a call, then promptly decided to depart. I then found and called Pentair, formerly Aquascience. There charge for a complete system service including the membrane? $89 for the service, $34 for the membrane!! Buyer beware when dealing with Austin & Parker and Sons! Oh, a funny side note: I went to our local Frys an hour or so later and lo and behold whom do I see alseep in his company truck? Yup..Austin!! read more

Parker & Sons - It clearly states the service fee applies to HVAC only. - Plumbing Near Me - Phoenix, Arizona

I had my annual inspection for plumbing electrical and AC just recently. Each technician that came to my home was very nice and respectful and professional. I want to thank Zach (elec) Garrett (plumbing) and Matt (AC). Kudos to all of them. The stars that I'm leaving are for each one of the technicians. It's saddens me to see how overpriced Parker and sons is. Their labor costs are totally out of reach. It's sad because for myself I have to look elsewhere because I cannot afford their prices. But I do give Mr Parker credit for hiring professional techs. read more