I bought a 2019 Mazda CX-5 on 8/31/19, and had a great experience! Albert Brooks was my salesman and he was very helpful, professional and attentive. He really made the car buying experience a pleasant one and wasn't pushy at all. The sales manager, Andrew Bowns was also extremely helpful. Both Al and Andrew made sure I knew how to use all the features and told me to call them for anything I needed. I had to return to have the remote start installed and both men worked hard to get me in and out quickly. I highly recommend working with Al, Andrew and the Passport team! read more

Just wanted give recognition to the guys in the Sales Dept on Saturday afternoon. I took my elderly parents car shopping, and we briefly looked at the Mazda CX-5 but the display was too small for my dad. We left mom in the car with the air blowing/music on and went next door to look at other cars. When got ready to leave (about 1 hr later), the battery on my car was dead. Many thanks to the guys in the Sales department! They helped us jump start my car even though we didn't spend too much time there. Great customer service! read more

My family recently purchased a 2019 Mazda CX-9 from Passport Mazda in Suitland and I wanted to express our sincere gratitude for the customer service, kindness and consideration provided by Slavenko Drincic and Michael Gilbert throughout the car buying process. Purchasing a new vehicle can often be a stressful experience, but when our 2008 Mazda CX-9 died after 10 years and 173,147 miles, we were unprepared for the unusually high emotional stress and financial pressure of needing to spend money on a new car right before the Christmas holidays. Before working with Slavenko, my wife and I visited several automobile dealerships, spoke with many car salesmen and frequently found it difficult to know who we could trust to tell us the truth, who was working with us instead of against us and wondering whether we would find some hidden, unforeseen "catch." Slavenko changed all of that for us and remarkably made this car purchase the easiest, most straightforward and far-and-away the most transparent car buying process we have ever experienced in the last 25 years. From his very first e-mail, Slavenko was prompt in his responses, patient in answering our questions and courteous in providing complete Out-the-Door pricing, with line items for MSRP, discount, tax, tags and processing without any hidden destination fees. All of the information he provided us over the phone and through e-mail was correct the first time. No hidden costs or unexpected surprises, which was unlike any other dealership we worked with and superior in every way to our past car buying experiences. Not one request was a problem or needed "manager approval." Slavenko found the exact color, make and model of 2019 Mazda CX-9 we were looking for at another dealer, procured the vehicle at no additional cost to us (unlike other dealers that required a $500 deposit and for us to come in and speak to the owner about numbers first) and only asked that "if" we were to purchase the CX-9 over the other vehicles we were researching, that it would be the exact model he was bringing in, which it most certainly was. Slavenko even matched another dealership's offer to sell us accessories at cost and displayed great character, integrity and trustworthiness by honoring his commitment, even when his service department questioned the discounted labor charges. When it was time to finalize the purchase, Slavenko sent us a link to an online financial application for us to complete in advance at home, so that all of the paperwork would be ready when we got to the dealership. By this time, we were wondering if this positive car buying experience was too good to be true, before Slavenko introduced us to Michael Gilbert, whose calm presence, easy-going manner and cheerful demeanor provided all of the reassurance we needed to confirm that we had made the right choice in joining the Passport Mazda family. Michael patiently walked us through all of the paperwork, explained all of the features inside the new vehicle to us and answered all of our questions to assure us that there would be no surprises and that everything was above board. Michael followed up with us by phone after we left the dealership, called us when the accessories had been installed, made sure the car was ready for us to pickup the next day as promised and checked in on us the day after we had driven the new CX-9 home. No other dealership came close to providing the superior level of customer service that Slavenko and Michael provided throughout our car buying process researching our 2019 Mazda CX-9 and purchasing from Passport Mazda. My father, who has purchased more than 30 cars in his lifetime for work and home, was with us at the dealership the day we finalized the paperwork and he told us after speaking with Slavenko and Michael that our car buying experience with Passport Mazda was the easiest, most straightforward and most transparent car buying process he has ever witnessed. If this is the way Passport takes care of its customers throughout all 9 dealerships, then Slavenko and Michael have certainly earned Passport a customer for life and we want to make sure you know how truly appreciative we are of their genuinely sincere efforts to help my family purchase a new Mazda during our moment of need after our old CX-9 died this holiday season and turning what had been an unfortunately-timed disaster into an overwhelmingly positive experience for my whole family. We love our new Mazda CX-9 and thank you for having kind, considerate and caring team members like Slavenko and Michael and we look forward to doing business with Passport again in the future. read more

These guys rock. They gave me such a solid deal on used car (internet) purchase, I turned around and bought another car for my daughter, the very next day. Honest, no B.S. all the numbers made sense. And great follow-thru on everything promised. The sales Managers Alan, and Blake are the best. My sales person Duane is a pro. Call him for personalized, certified, professional service. read more

I'm sorry to report it, but these guys are as dishonest and crooked as any bad used car salesmen stereotype. I was in the dealership yesterday and met with a salesman (Mark) and the sales manager, Mohammad. They quoted me a price. Having had bad experiences with car dealers before, I specifically asked Mark if the price was guaranteed as I had no interest in a bait and switch. He confirmed that Passport Mazda doesn't operate that way - they don't want mad customers and bad reviews. I went home and discussed it with my wife. After some back and forth with Mark, we agreed to terms on the price and he asked me to come in and sign the paperwork today. I dropped what I was doing and drove 35 minutes in DC traffic to the dealership. As I was within site of the dealership, Mohammad called me to tell me he can no longer honor the deal we had agreed to, and the cost would be $25/month higher. In Mohammad's mind, $900 was worth infuriating me, wasting well over an hour of my time, and the bad reviews I will now be posting. That tells you everything you need to know about these guys and how they operate. Needless to say, I declined to accept Mohammad's crooked offer and will be purchasing a car elsewhere. read more

Bought my car here and Alan made everything tremendously easy and pleasant. I also take my car for service and Mike is phenomenal.

I went in on a Tuesday and The wait wasn't bad considering I went for an oil change and multi point inspection. I also had an appointment so I'm not sure if that was why the timing went well. The young woman in charge of the service desk was very good at keeping me in the loop about how everything was going which has definitely not been a thing that I had experienced before in that establishment so it was a beautiful change of pace. BUT ...They offered refreshments which you would think would be nice. But sitting in my seat in the waiting area I noticed a dead roach on the floor. I tried not to think about it until about thirty min in there was another crawling up my chair . EEWWWWW. Luckily those refreshments are all individually sealed. It looks so nice. They need to get someone in there FAST! I spent the rest of my wait paranoid something was going to crawl up my leg. A little extra I know but roaches freak me out. When I left I shook my little purse out just in case. I DON'T DO BUGS!!!! I let the young woman know so hopefully they can handle that issue. read more

I just picked up my CX-5 today and I want to compliment the entire team at Passport Mazda. My sales guy was Jay who worked with me. He was very knowledgeable and quite patient. I must have went to see Jay several times over a two week period before I made up my mind and Jay treated me with the up most respect and patient. There was no hard sale pitch. It was about what I wanted. One day I showed up and Jay was out and Mark jumped in and continued as if I was their number one customer. On the day I signed the paper work, it seemed to take quite a while because alot of people decided to shop for a Mazda during the Labor Day Holiday. I got hungry and they offered to order me something to eat and a nice guy came along with snacks and beverages also. The total experience was great. I would recommend anyone in the market for a Mazda to visit Passport!!! On the day I picked up the car, the GM came out before I left to make sure my experience was all that I hoped it would be and it was. Now that is true customer service!! read more

My girlfriend and I visited Passport Mazda to find her first car. Our salesman Rafael made the process smooth and easy. He did a great job walking her through the various options, and teaching her about the car. Shout out to the GM Slavenko, and Finance Manager Richard for helping her through the process. I would highly recommend the team at Passport Mazda to anyone looking to get a car. read more

Just bought a car with my daughter from Passport Mazda. Tonya was extremely patient and helpful. The car was for my daughter who felt that Tonya was wonderful as well. My role was long distance. I negotiated the deal by phone from out of state. Tonya and I had many conversations over a period of one week and I can't say enough nice things about how pleasant she was. When my daughter met with her a couple of days ago she told me that Tonya was every bit as nice and as helpful as I thought she would be. We bought a Mazda 3 Grand Touring and my daughters initial impressions owning the car get very high marks. Again, Thank you Tonya for all your help ! When I move to the area I plan on looking you up to buy a car for myself ! read more

I had a great experience leasing my Mazda 3. Stas did a bangup job getting everything squared away for me. I will seek him out again for my next car. read more

I am proud to say that after looking for particular cars for a few years now, I found one that I was looking for at Passport Mazda! This dealership made the purchasing process as seamless as they possibly could. The Sales Manager (Blake) ensured that every single question and concern was met throughout the entire process. All of the paperwork was ready to be signed and correct when I arrived to purchase the car. The sales person (Duane) also did an excellent job throughout the process. He even came in on his day off when I decided last minute that I was going to go ahead and buy that day! I would highly recommend this dealership to anyone in the market for either a New or Used car. Thanks guys for all of your help... And thank you for ending my never ending search for the perfect car! read more

Michael at Passport Mazda did his best, poor man. I did get a good price based on an internet quote that they honored. But, honestly, how can you justify keeping an entire family hostage at a practically deserted dealer showroom for FIVE hours to complete a new car purchase? Poor Michael said his hands were tied by his boss, who has yet to call me and apologize for that atrocious sales experience. The full story: I found the car I wanted through mazdas main site. It was located at Passport Mazda in Suitland, MD. I received a quote from the internet sales manager, Andrew. I called him to get clarification on the complete price including taxes, tags and fees, which he gave. I said, great, I'll be by on Saturday to look at the car. Michael then followed up, and I specified a time on Saturday that I would be there. On Friday, I rechecked the inventory, and didn't see the car any more, so I contacted Michael, emphasizing that I didn't want to waste time on Saturday. He emailed back, saying not to worry, the car was at their "sister store". I showed up at the specified time. The car wasn't there. They said they had to go get it from a dealership 45 minutes away. I asked why they hadn't gotten it already. They said they couldn't do that until I showed up. I asked why they hadn't told me that because I would have spoken to the manager and re emphasized that I was there to buy that car and not screw around. No answer. So my husband and my son spent the next five hours waiting, while Michael kept disappearing with no update or explanation about when I would have the car. They officially sold me the car around 4.30. Two hours after I got there. Then we had to sit through a practically incoherent sales pitch on an extended warranty, which basically amounted to scare tactics to try and get more money out of me. After that, it was another three hours before I drove the car off the lot. Michael protested that he had to get it washed and vacuumed. If I had been given the choice I would have said screw the cleaning. But Michael wasn't around to even ask for the option. It's a very nice car at a good price, but they ruined the sales experience by demonstrating a complete lack of common sense and empathy for a busy working family and failing to communicate. I'm nearly 50 years old, and I have bought several new cars. It's never a totally wonderful experience, but this was by far the worst screwing around I ever experienced. By contrast, when I bought my husband's Nissan, I did all the price negotiating from my home and spent 90 minutes at the dealer. And they had to transport the car from elsewhere too. read more

My boyfriend and I used TruCar service to reach out to three different dealers in the DMV area and Passport Mazda had the best deal for the 2016 Mazda CX-3 Grand Touring AWD. I was afraid that when I probed deeper about the pricing that it would increase, but they stuck with their price quote from the email (plus taxes, tags and processing fee - also their processing fee was the lowest). Our sales person Duane McCray was very responsive and clear via email, and friendly and easy-going in person. We test drove the car, loved it, and proceeded to purchase. No surprises. We got the price we wanted and no hassles, hard sell or anything. We would definitely buy from them again. We love our Mazda. It's a zippy, great looking vehicle with a lot of the fancy things you'd find in a more high end car (great electronic display, leather seats, bose speakers, rear view camera, blind spot monitoring and a moon roof). And thanks to Tonya for a great orientation to our adorable car. And, to Lori Ann who did the final papers/purchase. This was my first new car purchase ever and it went much better than expected. read more

The pleasure of buying my first new car has turned into a nightmare. I bought a certified pre-owned Mazda3 on July 20 from Mark, Alan and Rob. At closing I was offered and I bought an extended warranty with a $0 deductible. After I left the closing office, Rob, the closing agent said that I had to sign an additional document to complete the warranty agreement. Later, I found that this agreement was for a TOYOTA extended warranty that required a $100 deductible. When I called the warranty administrator last week--almost 1 month later--to inquire about the status of the warranty agreement application, the company had no record of an application on my behalf. When I told Rob about the situation and requested a cancellation and refund, he said my warranty would be administered by Mazda's warranty administrator but that I could still have a refund sent to my loan provider after 6-8 weeks if I came in to sign a cancellation document. When I called Warrantech, Mazda's exclusive warranty administrator last week--almost 1 month after my purchase--the company representative told me that no application has been submitted for my vehicle on my behalf. I have requested a cancellation of the warranty agreement and a refund as well as other documents related to my purchase. I still have not received those documents more than one month after my purchase. Also, I was charged over $200 to register my car in the District of Columbia when I could have paid just $7 to transfer the tags from my previous vehicle to this new one. When I called the DC DMV last week--more than 1 month after my purchase-- to inquire about the status of my vehicle registration, I was told that there is no record of a registration application for my vehicle on my behalf. Since then I have also requested a refund of the excess registration fees. I have received no responses in writing as I have asked from Alan, Mark or Rob since I have been communicating with them by email for my records of these events. Save your time, money and frustration by shopping elsewhere. read more

Alan and Mark are awesome. They put you in a car you want. They are not too pushy, they are just awesome!! They will work with you to get you the price, and will find a a car of they don't have it. The whole staff was very friendly. I love my CX 5!! read more

We have purchased over 10 vehicles and this was clearly the WORST experience we ever had. Many dealerships have different ways to increase their profit margins, but this dealership used multiple techniques in a single transaction. We experienced everything from a Bait and Switch, to being lied to and having the advertised discount decreased, to being charged the Delivery and Processing charge twice, to absolutely refusing to do anything about a road noise coming from the tires. When we proved they overcharged us the Delivery charge to the tune of $1,000, they offered us only $250. We were completely outraged, especially with everything else we dealt with. When we say you couldn't pay us to step foot in that dealership again, we refused the sales manager ridiculous offer. By the way, after the dealership refused to do anything about the tires, except try to get another $1,000 out of us, we finally had the tire situation corrected by dealing with Bridgestone directly. Our advice, Don't Do It. If you do, 1. Write down all the details and numbers. 2. Do not sign any paperwork until you test and inspect your actual vehicle (Ours was delivered to us from another dealership 2 days after the paperwork was signed). 3. Check your facts. Don't trust a word you're told. 4. Make sure they aren't over/double charging their fees. This is easy to do when they combine the sales price with other services. read more

I recently bought a used Ford Fusion Titanium sedan from Passport Mazda. They were very polite, patient and helpful in getting me into this car within my budget. What is even more impressive, is that less than a week into driving my new car, I blew a flat on the highway, which was destroyed and I repairable. I took my car back to the dealership to plead my case that I had the vehicle less than a week. The manager, Blake, did not hesitate to replace my tire for me at no cost. He did mention that they were not liable for the tire as it was a road hazard issue, but still went above and beyond to fix my tire for me. Great peopl and service! Thank you so much!!!!! read more

The Passport Mazda Service Department is the worst! I took my car in on March 21st for a recall to find out that there were actually two recalls on my CX-7 SUV. I experienced the worst customer service with several issues compounding my experience. 1- recall work would only take 1-2 hours and I would not need a rental. Due to the weather (snowing) the Service manager decided I should get a rental due to limited staffing to fix my car. 2- a rental reservation was supposed to be set up for me at Enterprise in which it wasn't and after several attempts at Enterprise trying to contact Mario Diaz, Asst. Service Manager she decided to put me in a car (1.5hrs) wait time. 3- I called several times and left several messages in reference to when my car would be ready. On Friday, March 23rd , I finally got someone on the phone to inquire about my car and was told that a part needed to be ordered and they should receive it on this day and I will be given a call. I never received a call on Friday, so I'll be in a rental over the weekend in which the service was only suppose to be 1-2 hrs in repair. I call on Monday, March 26th, to be told the part for my car will be there today and I should be given a call for pick up. I was called on Tuesday, March 27th @ 10 or 11am while at work. I told them I would be there by 3pm. I pick up my car and return the rental. Here's my issue 4- Enterprise has charged my credit card on two different occasions for charges incurred due to Mazda's negligence in reserving my rental and not paying the rental fees associated with my recall. I am livid...$471.73 I call today March 7th, to speak with a Service Manager or Mario and no one comes to the phone. I was on hold several times today for several minutes. I Was finally told at 5:30pm that I would have to call on Monday to speak with a Manager. I will be visiting Passport Mazda on Monday morning. This is by far the worst experience I've ever encountered with customer service! read more