I reached out to J in a pinch as we were all taking cold showers. He showed up in a moments notice…read moreand confirmed that our old water heater was done. J explained the different options for replacement and made his honest recommendation. His pricing is fair and his communication is stellar. He was thorough in all aspects of the job double checking with the manufacturer to make sure the height, vent and high altitude burner were all in line. I will definitely make him my Big Bear plumber for the future.

We had a great experience getting our hot water heater replaced. Jay was extremely responsive and…read moremade himself available right away since we needed service ASAP, which we really appreciated. He took the time to answer all of our questions and explained everything clearly, so we felt confident in the work being done. He is very knowledgeable, and you can tell he runs a professional and honest business! His pricing was very competitive and fair, especially for such quick turnaround service. The job was completed efficiently and professionally. We would highly recommend him to anyone needing a reliable plumber!!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Just called after reading wonderful review. They won't even come to property They asked me…read morelots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone.

Quick response. Great service. Professional and courteous. Would definitely recommend!read more

Helped us in in an emergency. Great experience. He actually was able to explain the issue when…read moreanother plumber couldn't do the job correctly and even referred us to someone that could because he was already booked. Will be reaching out again.

Prompt and very knowledgeable. Friendly and sincere in his work. Dave came out and fixed 3 leaks…read moreand provided a lot of helpful information before, during and after the repairs. Would definitely recommend for anyone seeking repairs in the Fawnskin / Big Bear area. Thumbs up to the Sexy Plumber! Thanks Dave! Ken and Julie W

Dave came out to get my hot water heater working. Had to repair the wires due to pecky rats chewing…read morethe wires. I wasn't sure whether to call my reregular plumber, am electrician or what but, my handy man recommended Essex and I trust any referrals he tthrows my way. They also fixed the valve on my shower lall without costing an arm and a leg.

So our water heater was leaking.the day after Thanksgiving. We called 6 companies..they were the…read moreonly one to answer..from the start- the lovely Britney answered. Very sweet and profession. They had a very busy day but made it happen to come over . Mike arrived around 2pm. He was great! Put on shoe covers and headed to the problem! We cannot recommend Mike and this company beyond. We've had so many flakes for maintenance over the years.. Thank you thank you! Stress free! Yess!!

My first recommendation for a plumber in big bear. Always shows up when they say they will and…read morealways fixed the problem. They've always come through in ways other vendors have failed to...

I have used Scotty several times throughout the years and he is always so helpful and looking out…read morefor my best interest. We arrived at our cabin and the water pipes were not working. I called Scotty to come out and he gave me a few ideas to try first to avoid a weekend service charge. He was right on and I was able to get it fixed. So grateful to have someone I can trust to call.

I made an appointment with Scotty in the morning to come look at my heater since it wasn't working…read more He said he would be able to come at 4pm, but to be safe, gave me a 3-5pm window. 5pm comes around and I call him to see if he's close. He tells me that he's still busy at his other location. I tell him that we need the heater on since the downstairs is extremely cold in Big Bear Lake (especially in January!). He says he'll do what he can. I get a message less than an hour later saying he won't be coming. I really wish he was more honest about his availability. If he knew he couldn't come, tell me earlier and I might have been able to get someone else! In fact, I got a call from another hvac when I was calling around, but told him I already made an appointment with Scotty.

Bear Valley Plumbing & Quentin we're absolutely an answer to prayer! Quentin was extremely…read moreknowledgeable and explained everything thoroughly! We have a very old cabin which was in dire need of upgrades. And Quintin was able to tackle the job same day as the service. We will definitely be using them again!

Great quality service. We had repairs on the heater done a few months back and recently put in a…read morenew A/C system and were very knowledgeable and communicative.

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!