We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of winter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again! read more

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up. When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!! read more

The only reason I gave Thrifty 4 stars instead of 5 is because it pains me to pay as much as I did for about an hour's worth of work to snake a drain. My mother told me I should become a plumber, but I didn't listen - oh foolish me! I'd be driving a Tesla today instead of a Ford Pinto. That being said, Justin was congenial, professional, answered all of my questions, and even made a suggestion to help me avoid future basement floods. So, he gets the 5 stars *****. read more

OK OK here we are on yelp with another five star review but I promise you I'm not a cousin of the owner just a customer with a troubled cabin that needed someone with the kind of experience these guys have. First of all my place is nearly 100 years old so shifts in the foundation and the flooring can be a little scary sometimes. So I bring in professionals to help me in case there's something that I'm not seeing. Sure enough they diagnosed my issues with the toilet, sewer and some additions I needed to do in the basement. They stuck with their estimate and even did some additional work as things went a little smoother than anticipated. I thought at first that they were a bit pricey but the quality and ease of working with the techs and office more than made for a good experience. read more

Answered my call, scheduled for next day. Called to inform me that they had emergency service call to handle and had to reschedule for later that week. Called me again midday on original scheduled service date and said they'd be able to fit me back in if I was still available. Plumber was professional and knowledgeable. Replaced original gas shutoff for oven and put new shutoff valve on line feeding hot water heater. Office was proactive in communicating scheduling delays and got answers to any questions I had. read more

Great service from the folks at Thrifty. Cecilia is responsive and on top of things. Dave and Andrew were running a little late, but Cecilia gave me a heads-up in advance. They gave an estimate on the spot and cranked out the work in a few hours (plumbing in a new sink and garbage disposal). Cecilia followed up right away for future work, and so far everything is working great. read more

JUSTIN is THE MAN!. He installed a wall-mount toilet in my 60's cabin. He single-handidly carried a 70 lb toilet bowl up to my 2nd floor bathroom and replaced a 60's wall mount toilet with a new one! The old one could barely flush anything more than urine....if you know what I mean! Even though there were challenges with old wall bracket, Justin used his 19 years experience to make it work! He is the King of the Mountain plumber as far as I'm concerned. read more

Have you met Justin? If you haven't then you are missing out on some excellent service, a wealth of knowledge and experience, professional and pleasant customer service, and one of the cleanest plumbers I have ever met. You want a clean plumber. Further, Justin responds quickly and takes incredible pride in his work. Clearly, he has garnered himself quite the fan club in the mountain plumbing industry and it is well deserved. We hail you, sir! You have become a representative of true customer service and professionalism for this mountain community and we thank you. read more

We have had Thrifty plumbing do so much work at our cabin & everything they have done is top-notch! We had a huge mess with a sewer line backing up & they recommended a terrific clean-up service & then Dave did a tremendous job of putting a new line in for us. He also tackled the very difficult task of installing a wall-mounted toilet for us & it was perfectly done, too. I bought a new bowl sink for our bathroom & he took care of installing that with all the needed changes! They are also trustworthy & prompt! read more

Adolpho and Jason correctly diagnosed and corrected our leak. The quick, accurate, cost-effective, and friendly service was wonderful!

Another great visit with Justin! Patient, kind, knowledgeable and he gets it done! He made suggestions for the future, gave me a ballpark idea of price. It's nice that I wasn't pressured into doing things right then and there. And, there's no one else I want to call! I highly recommend yet again!!!! read more

This business is beyond unprofessional and a complete rip off. Suggested things that weren't even necessary. Had to have them back 3 times. Ended up costing almost $3,000 to snake my water line. read more

My water heater in my new home stopped working, so I called Thrifty Plumbing on Monday morning to set up an appointment. I explained over the phone that I was out of the area for the entire week until early Friday afternoon, so the only time I was available was after 11:00 a.m. on Friday. The receptionist, Valerie, scheduled me for an appointment on Friday from 3:00 - 4:00 p.m. I also had several questions for her which she replied, "I'm not a plumber, so I don't know," but told me she would have the plumber call me by Thursday to answer any questions I had. The plumber never called, but on Thursday morning, I received a voicemail from Valerie, stating my appointment had been rescheduled for Friday morning from 8:00 - 10:00 a.m., for which I had specifically stated I would be unavailable. I called back and explained I would not be able to switch my original appointment. Valerie told me she would call the plumber to see what she could do and would "call back in 10 minutes." She never did. I'm now scrambling to find someone to fix my broken water heater. I don't know if Thrifty is going to send a plumber between 8:00 - 10:00 a.m. on Friday, but if they do, the property's entirely locked up and no one will be in town to receive them. With all the rave reviews for this company, I had high hopes for my own experiences. However, I'm unimpressed and highly dissatisfied with their lack of professionalism and service, and sadly, no closer to getting hot water for the upcoming weekend in the new home. read more

Great experience. Easy to reach, schedule. Arrives on time and performs work as agreed. Had similar work done off the mountain for far less money which is why I knock a star off...pricing is not very good. But trades in the mountains tend to be unreliable and these are people are not. Will use again. read more

We have had water pressure issues ever since we bought our home in Arrowhead last summer. After dealing with a number of plumbers trying to fix the issue (including getting some unnecessary work done that fixed nothing), we were told we needed a new main line and a pump which was looking to be an expensive fix. On someone's rec we called Thrifty, who after initial check sent us Justin. After hours of testing, Justin located the problem, and it turned out to be some old valve buried 3' deep outside the house that was restricting water flow. After Justin removed it and did whatever else magic he did, we got our water flow back to normal, at a fraction of price of replacing the main line. And needless to say replacing the main probably wouldn't even fix our issue, and would be a tremendous waste of money. I am never calling any other plumber again! read more

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It seems they only do work that is "routine". They were not able to fix a more complicated situation I had. So I called another plumber who fixed it without blinking an eye. Thrifty plumber also work on commission, so they hike up charges. A $5 part will cost you $30 if they provide it. Avoid if you have another option. read more

Goodwill continues into the new year with this company! Justin literally saved the day! Unbeknownst to me, the water was shut off at my complex for repairs. I had several very important meetings down the hill that day, and knew I was already cutting it close time wise. I stepped into the shower...NO WATER! I panicked and went looking for the culprit. I found Justin climbing out of the back of his plumbing truck and let him have it. "Did you turn the water off? I wasn't notified!" It didn't take Justin long to figure out he was dealing with a woman in a crisis - I was holding back the tears. I started pleading with him. "PLEASE, can you turn it back on? I ONLY need it for 10 minutes! I HAVE TO take a shower! I wasn't notified!" I stammered on. He calmly explained to me that the HOA had sent out a written notification, and that there was no way he could get the water back on for at least an hour, as he had just cut a bunch of pipes. I'm sure I had the "deer in the headlights" look on my face. Justin surmised I was in a quandary and took pity on me. He even told me if it was THAT important I could take a shower at his house. Who does that??!! As I continued to hyperventilate and drone on about not being notified, he made no promises, but said he would see what he could do. Within about 20 minutes he had the water back on for me. I rushed to take a quick shower so he could turn it back off and get on with his repairs, but when I left for my appointments, his truck was gone. He didn't even do the repairs that day. He must have rearranged his whole schedule just so I could take a shower! Thanks Justin! You helped restore my faith that there's still some "good guys" out there! read more

Thrifty Plumbing and heating, does a bait and switch, they tell you one thing over the phone and then sends you a docu sign for another date. They don't show up the day they verbally told me on the phone. Don't do their docu sign it's their way to keep you obligated to them. Awful customer service. Will never use them again. read more

I recently needed multiple inspections performed while purchasing a home. Each time, I found Thrifty Plumbing to be very helpful. Carol in the office is very pleasant to work with as well as very responsive. Dave was the person who performed the inspections each time and not only was he professional but timely and thorough. I'm glad to know I've found a plumbing company when I do finally close on my new home. read more

Justin is an amazing plumber with a depth of knowledge. He has been out to my house twice and both times he got the work done fast and prompt. He was able to explain something to me in a way I could understand going forward. read more

I never leave Yelp reviews, but I wanted to for this one. Honestly, I'd never use another plumber other than Thrifty Plumbing on the mountain. Justin is awesome, as is all staff I've ever encountered, from techs to office staff. I highly, highly recommend using them for anything up the mountain. read more

By far the most capable and the most trustworthy plumber on the mountain! Justin gets the job done and gets it done right. He has a professional, no-nonsense approach to his work, which is a breath of fresh air in an otherwise polluted and morally bankrupt plumbing community here on the mountain. read more

Great Service. Before Paul started any workmanship he let us know how much it would cost. No surprises. Service was fast and clean. Didn't try to add any services. I highly recommend Thrifty Plumbing. read more

Justin and thrifty plumbing restored my faith in mountain contractors. Honest and fair about the whole process. Thank you for a job well!!!! read more

We have been using Justin with Thrifty Plumbing for many years. Justin has handled all of our emergencies and recently re-plumbed our whole house. Our house is very old and requires a unique approach and talent. I've seen Justin do the impossible on several occasions. He is very knowledgeable and is the only plumber I would use. read more

I highly recommend Thrifty plumbing and heating , Justin was exceptional and went way beyond to help us out with our electronic water valves , he new exactly what to order and install , great customer service ..... read more

Felt Hustled. Never again. Andrew baited me into either paying him $150.00 service call, (which I wasn't told about), if I didn't have him perform the work, so I let him "dig" for $225.00 , he dug 3", at most. He wrote on the order form " dig and find leak, $225.00" I had already dug and found the leak myself, I pointed out where it was to him but he charged me anyway. Then he said to actually fix it it would be an additional $365.00, after that he said there was a second leak, that I never saw, and charged me an additional $125.00 I have a family with small kids and needed this repair done pretty desperately, so In my moment of weakness he begins to tell me how much extra work he actually did and how he's going into overtime and not going to charge me for it but don't tell anyone so he doesn't get in trouble.... well he started harping on how people should "Tip" and fix so much that I felt I should give him a tip. Not only did I give him a bucket of old plumbing fittings I had laying around (which he will probably use on your house) about $90.00 worth- I also have him a "TIP" in the form of a check for $100.00 After sleeping on this experience, we contacted the owner, he expressed concern as he said the "TIP" should have never been asked for or taken. Also he said he noticed the bucket of old fittings in the van and Andrew should not have accepted them. He then said he would get back to us with some sort of resolve, we expected some money back as well as the $100.00 "TIP" because it sounded like that's where he was heading. Well, 2 weeks later, all checks paid to them including the $100.00 tip have been cashed, owner does not return our phone calls or emails. This was a very bad, unprofessional experience and I had to share to potentially keep others from being taken advantage of like this. Small family here with limited funds and they care not about any of it. Very disappointed with them, I DO NOT recommend them, go with just about anyone else: O'Brien Plumbing, Acosta or any other locals just NOT thrifty. Contact me if you'd like me to elaborate further. Have a nice day everyone. Save your $. read more

Thrifty Plumbing was a great find here in Arrowhead!-we are new homeowners up here and had to find a plumber to fix existing galvanized pipe and new valve for a new dishwasher install. Andrew was really thorough and extremely helpful! Ended up fixing all these other issues and helping us understand the condition of the piping in place. I'll be using them for anything going forward and asking for Andrew.. read more

We had a major 40 cubic feet leak from the main to the house. The job was huge, but Justin took care of it like a pro! We had no water and a lock on our meter. Time was of the essence, and Justin made us top priority. Thank you again to Thrifty and their great employees, including our neighbor Paul! You guys rock! read more

The best service on the mountain in an emergency. Twice, Thrifty (JUSTIN specifically!) was the only one to respond same day to emergency repairs at our Lake Arrowhead cabin. The second job required a couple of returns and a search for a very old part. He saved the day and was very professional at the same time. I wouldn't call anyone else. read more

We had an impossible job and he solved the problem without having to cut into the walls. He was very tenacious & professional! We will be calling Thrifty for all our plumbing needs in Lake Arrowhead! read more

As good as it gets, up the hill or down. Over the 45 years of dealing with plumbers, I think I have a handle on GOOD. These people ARE GOOD. They follow-up get the right parts and have FAIR PRICES. Sure, they are UP the hill but I'm comparing them to everyone I have known... read more

On time. Called to confirm ahead of time. Solved my leak and drain problems and installed new garbage disposal same day. Professional and friendly plumber. Fair price. Satisfied customer! read more

I love thrifty plumbing. Justin really knows what he is doing. They are very reliable and reasonable. I have used them several times.

We always used the Rupp's as our plumbers growing up. I don't recall too much about the times they we're there, but we still got the same water heater, so I guess they did a good job. I'm sure they still are. read more

Justin is AWESOME! I completely agree with the other reviews that mention his knowledge, professionalism, and honesty. He came over to our cabin on short notice to fix some plumbing issues (a DIY dishwasher installation gone bad, leaking toilets, dripping shower, etc). He was very kind, patient and talked me through the issues. I also called him with what I thought was a plumbing emergency (which turned out to be just our guests using all of the hot water...), and he immediately returned my call on a Friday evening. He was willing to help again, despite a busy schedule. I'll be calling Justin for all of our plumbing needs on the mountain! read more

First of all let me start by saying that Angels come in all different types and forms. Justin Rupp really took his job to another level. Even do he was really busy and with hardly any time on his schedule he book me in. To make the story shorter, he took care of my problem that two other techs hadn't detected. He save my tenants from excessive heat and set my thermostat back on track. I'm for ever grateful and specially thank him for taking the time to drive up the mountain. He doesn't only go on my book as a great tech but a new friend that for sure will be added to my contacts. Thanks gain,, Oscar Deleon from Arrowbear, CA read more

Finally! An honest, reliable and affordable plumbing/heating company. Excellent service! Our tech = Justin was extremely knowledgeable and professional. Highly recommend. read more

I will never recommend Thrifty Plumbing. Justin took a look at my water pressure regulator and told me the part needed was $878.00 I asked what he thougt the time/installation/labor costs would be and he had NO idea. Not even a rough estimate. I went with my gut feeling and got a second opinion. Turns out the part is $200. So sad. read more

Really 10 stars!!! Justin is an expert. He is professional and honest and there is no one more skilled. He has come out at all hours of the day and night, and always knows what the problem is, and resolves the issue. Back in 2009, Justin came and repaired the mistakes made by another local co. We trust and respect Justin, and feel like we are in the best hands. We will ONLY use Thrifty. read more