I had a wonderful experience purchasing a car here. The salesperson who helped me, Mike, was so helpful and patient. He took time to go through everything with me before I drove the car off the lot, installed the accessories I bought and answered all my questions. I will highly recommend Patrick Subaru to friend and family in the future. read more

I DIDN'T do betta! You've undoubtedly seen the 3 star average rating for Patrick Subaru and perhaps thought, not too bad, but I urge you to sort by date with newest first. You will see many unsatisfactory reviews recently. The only good ones are people who JUST bought a car (who isn't happy then?), or in one case, didn't even buy one, but still left a review! Like many others, I too have been dissatisfied, to say the least. My 2016 Legacy exhibited a design defect (search Subaru TSB 16-112-18R which is also listed by the NHTSA ID: 10133528) which is revealing itself on many Subaru models. The key gets "stuck" in the ignition because the shifter switch (select lever in Subaru terms) gets contaminated and doesn't reliably send the appropriate signal. Very difficult problem to manage, one must leave the key in the ignition of an unlocked car! Actually, I'm not that stupid, I resorted to using 2 keys...one to take. To keep this already long story short, you can learn from Patrick Subaru Service that the shifter, pardon me, SELECT lever, is not actually part of the transmission(!), so the $558 repair does not fall under the CVT warranty that Subaru so famously extended! More on that at the end. Interestingly, the repair for than select lever device falls within the Transmission section of the Service Manual that I downloaded for $35...doesn't that make it part of the transmission? However, logic carries no weight with them, you can argue, but all that will do is make YOU mad. They're the epitome of the sleezy car shop that has been fading away in recent times...except at Patrick. Did I mention I had to buy a battery for my 2016 car almost exactly 3 years after purchase! Two big problems that MANY people are discovering with Subarus (google it) tell me I made a BIG mistake believing that Subarus were reliable, and another BIG mistake working with Patrick. They may have been supportive of customers in the past, but something has gone wrong. You won't "Do betta" like the Patrick family used to say, you'll "Do Badly". Subaru Extended CVT Warranty: You can learn that cars stall at any time due to this real problem. A warranty extension sounds like a great way to help customers, right? Wrong! From Forbes: Typically stalling is seen by federal regulators as a problem that requires a recall. Under a recall every vehicle has to be fixed, making it a vastly more expensive situation. Under an extended warranty only vehicles exhibiting a problem are repaired. Aren't they nice!? https://www.forbes.com/sites/jensen/2017/07/07/facing-complaints-subaru-offers-extended-warranties-on-1-5-million-vehicles/#2353738979dc read more

Speedy oil change service? Not even close. 1.5 hour wait! Feels like false advert. Very disappointed.

I can't say enough wonderful things about Patrick Subaru in Shrewsbury. About a month ago I unfortunately went to a jiffy lube for an oil change to save time which some how left me needed a new transmission. I immediately drove down the street to Patrick Subaru where Sean, Lisa and several techs took my car in right away, diagnosed the issue and started helping me resolve the issue. They gave me a beautiful rental while I had to deal with getting jiffy lube to resolve the transmission issue. Everyone at Patrick Subaru had my back the entire time and made sure that my car was fixed properly and restored to even better conditions than when it went to jiffy lube. I have never had such amazing customer service. They did not need to do as much as they did for me since it wasn't then who caused the issues but they did. I am forever grateful and will never take my car anywhere other than Patrick Subaru again. read more

Went in for a recall for a brake issue and also an oil change. Picked my vehicle up and thought that the brakes felt a little off but kept driving. I made it to Shrewsbury St when every light possible in my car turned on and it was difficult pressing on the brake. I pulled over and called them. Telling them i didn't feel comfortable driving the vehicle back because the brakes didnt seem to be working properly. Woman on the phone checked with the mechanic and said "he said its fine you can drive it back" after i said i didn't feel comfortable. I drove very slow back with my hazards on and the mechanic was waiting for me. Clearly upset, and they knew i was late for work, he took the car in and fixed it. When he gave me back my keys his words were "oh sorry about that". Could give it 0 stars if i could. They could care less. Good thing I didn't get in a car accident. Bought this car from them 2 years ago, second issue i've had with them. read more

After having owned the car for less than a year, I've already had to put abut $4,000 into it. Blown hoses, leaking gaskets, weird smells and rattling sounds. Good people. But beware on the lot. read more

I bought a battery for my 2014 Legacy at Shrewsbury Subaru last year. I noticed it was not turning over immediately and had a local station check it and he said the battery was "junk". So I drove immediately to the dealer and had them check it. They said it was "fine" and not needing replacement. Keep in mind, this battery has a 3-year warranty. I was still having trouble and made another appointment call this January, 2019. It was hard to get anyone on the line. You were put into voice mail a few times. One of their phone lines does not work properly so trying to access service via pushing "1" never worked. Finally had a chance to locate another phone number and got through. My call was finally answered and the kind lady on the line explained my battery issue may be computer-related; ie..why wasn't that done on my November visit? I got an appointment for the following week and the computer issue was repaired. The next day, my car stalled twice upon starting. Another visit the next day to get the throttle cleaned. I would not write this except I also called the service manager and asked her to call me back prior to this last visit. I am more than disappointed that I NEVER heard from her--- so my complaint is not about the kind and supportive person I worked with to get this fixed, but the lack of attention on the phone lines, the service manager (no response) and proper training of the mechanical staff to logically resolve an issue. (The November visit should have taken care of this.) read more

This place is the most unprofessional, rude and has the worse customer service skills I have ever met/experienced. I have recently purchased a used car under $25k and within 4 days of driving it, it has malfunctioned. I HAVE NEVER in my whole entire experience of driving a car have a clutch malfunction. Patrick Subaru has a company is the most disgraceful company I have ever had to deal with. THEY DO NOT CARE ABOUT YOU. I would never recommend anyone ever to purchase a car here. AND DO NOT buy into that BS contract that they offer to you but I bet you they will find a way to tell you that you have "neglected and misused" your car and it is not qualified under the warranty. When I asked the assistant service manager to show me where my components do not cover under the warranty in the owner's manual book, he told me that they are not a library and why would he have the manual available? Absolutely disrespectful. I have tried reaching out to the owner of Patrick Subaru and he has not returned any of my messages, I have contacted the service manager which is completely useless, her asssistant had to take over her spot to "help" my situation and I have spoke with the Director of Finance even though I have asked for the General Manager, he said that I could speak to him instead because they are in the same power of position which I thought was strange. He sounded very insecure because I wanted to speak to the general manager instead of him and he insisted on me talking to him only. He did not care to hear what I had to say and kept telling me over and over again that it is my fault that the clutch component of the car is broken and that there is nothing they can do. I am completely loss for words with how badly I was treated especially for someone who JUST purchased the car less than 3 days before it has already broken down on me. None of the managers care about you so don't even bother buying your car from here EVER. read more

DO NOT GO TO PATRICK SUBARU IN SHREWBURY UNLESS YOU WANT CUSTOMER SERVICE THAT NEVER CALLS YOU BACK. My sons car has been there for a month to be repaired under the warranty. (BTW he has had the car since December 2017 and the car is two years old). Instead of repairing the car they are trying to fight the warranty before they have even removed the oil pan. Mary at Patrick Subaru was initially calling my son to tell him to get the repair records for oil changes. After he submitted them....nothing. He calls at least once a day and NEVER receives a call back. She told him to call today at 12 and guess what, she didn't answer the phone. And she hasn't called him back and it is now 4:00. Now I understand people get busy at a job, but she hasn't had time IN THREE WEEKS to return his call. They are trying to void the warranty before they have even looked at the car. They are also telling him he needs the previous owners repair records. He bought the car from a dealership. I have never heard of this. read more

I was interested in a used Legacy. The salesman was super nice, calm (no pressure) and helpful. We went on a test drive- again, everything was fine. Next I asked a simple question about the price. That's when it went downhill, FAST. The salesman brought over the "sales manager", an arrogant, condescending jerk. He refused to tell me a price. He basically told me when I was done with "my little test drives", and I finally decided to come back, then, and only then would he give me a price. There are plenty of car dealers in the area- I don't need to be treated this way. I went to a different dealer and bought another car within an hour. read more

Had them perform the air bag recall the other day. After taking 3 hours to perform the task, I got back in my car and everything had been rearranged. The seat had been moved, the rear view mirror was moved all the way to the left, there was a grease mark on the trim and a trim clip was on the driver's side floor. The next morning, there was no heat. Instead of bringing it back to them, I fixed it myself, they did not reattach a wire that controls the vents. I was afraid of what else they would do to my car if they had it back. read more

We purchased a Forester from Patrick in March of 2017. Brand new--ordered with our special colors and accessories. Basically we loved the car and it's performance until we started having random "starting" problems. We have a push button starter and there is obviously an electrical problem originating in the starter. Each of 10 to 12 times this has happened, we are stranded for about an hour before the car will suddenly start again. We have had it troubleshooted by Patrick twice and we have documentation that they have to "replicate" the starting problem before they can fix it. They must think we are stupid. It is obviously a starter problem that needs to be fixed or the car needs to be replaced. It is a "lemon". We have to call AAA each time, because we are stranded and think the car might have to be towed. Each time AAA shows up, and they tell us it cannot be jumped because, of course, it is not a battery problem, but a starter problem. By the time they show up, it is about an hour and the car suddenly starts... When we called Patrick this morning to tell them that this had happened again, they repeatedly put us on permanent "hold" and actually hung up on us once. We then came home and called Subaru of America, who recommended that we try another local dealer for trouble shooting because the problem will have to be replicated. This is ridiculous. A car manufacturer is in the business to know their vehicles and know what any lay person would know. We have a defective starter that is either timing out or there is a heat problem, but it is all in the push button starter. Stay away from Patrick Subaru. We are very disappointed in this situation. read more

Bought a Subaru Legacy as everyone told us that this was a reliable car. And while that may be the case for many owners, it wasn't for me. What's worse was the stories Subaru tried to pass off. At 40,000 miles the check oil light came on after driving about a 1,000 miles. Subaru told us this was very normal. Ok, drove for another 500 miles; sure enough oil light came on. Subaru did an oil consumption test and said nothing was wrong. The story that was fed to me was ridiculous. Told us that Subaru's used up more oil because when you looked at the engine, it was like a new car. I wish I had recorded this story!!! Now you never know when the oil light is going to come up. One thing is for sure it will come on about four times before the next oil change. And then the steering wheel gets stuck--and not just a little stuck. My husband has to really work at it to get unstuck. Again, Subaru telling us totally normal. When we originally bought it, after the first month, the battery died. We had to bring back to Subaru to get a new one. That should have been our first clue. Never again will I buy a Subaru. read more

I attempted to purchase a new Subaru Outback there recently. The sales manager didn't seem to want to sell me a car. They wouldn't look at my trade in because it was raining and said it would be impossible to complete a deal on that afternoon. Not sure why they could not have driven it inside the service department to look at it. I truly felt like I was bothering them. I went to a different dealer that same day in Webster and bought a new Outback. read more

This review is just for the service center, not for sales. I've had my car serviced at Patrick Subaru at least three times in the last year, primarily because the car is an older Subaru and they advertise as being Subaru experts. The reason that it has been serviced there so many times in one year is that more often than not, a myriad of different problems appear shortly after service (by shortly, I mean within two weeks). Up until now I was willing to shrug my shoulders and say, "Well, bad luck," but it keeps happening. Once, my muffler fell off right after they had "checked everything" - long term corrosive damage that should have been obvious. This time, I went in for a rattle under the car and walked out paying about $1500 for repairs - I figured it was worth it to have the car in good order before a 6 month work assignment out of state. Keep in mind, I got $700 worth of service done just two months ago and they said it was good to go. Got it home without any problems, but the very first time I drove it after that, the car started having electrical problems. Problems that they just SWEAR have nothing to do with the huge amount of service I just had done two days before (so I will have to pay the additional hundreds of dollars for this repair). I was given the option to speak to a manager about it, but he never appeared. Now, I'll be three days late for starting my work assignment because the process keeps dragging on (we don't have the part, we bought the wrong part for this model, etc) Don't get your car serviced here unless you have a week and a few thousand dollars to waste. If you do have to, ask for Brenda. She's the only person there who has treated me with respect throughout this process. I've given them plenty of chances and this will be the last time I bring my car here. read more

My salesman was Tri. Very nice guy who I felt comfortable with right away. This dealership makes car buying quick and simple. My car was delivered to me out of state 2 days after signing the paperwork. I will be buying from Patrick Subaru again in the future. read more

My first dealing with Patrick Subaru was in January 2015 when my 1999 Honda Accord once again needed repair and I threw in the towel on it. Everyone was great there making sure the 2009 Subaru Legacy I wanted was ready for me to test drive and answered all my questions. I was pre-approved by my bank for a loan for 80% of the value of the car but Subaru worked their magic and got me a great loan for the full price. They explained everything very well and extremely helpful. I test drove my car on a Thursday and had it on Saturday. I have been taking my car there for oil changes and its an excellent price and everyone is nice. About a week and a half ago my oil light came on. It didn't surprise me as I was due for an oil change so I figured I'll put a quart or two in and that will cover me till my oil change. The oil tank was dry but the car was running fine. Later that night I was driving home and my wheel tightened right as I started hearing a weird noise. I pulled over and turned the car off and it would not turn back on. The tow truck that came thought it was the engine but it wasn't confirmed until the next day when the mechanic looked at it. About a week ago I had it towed to Patrick to see if they got anything different as replacing an engine is pricy and I bought the car there and get oil changes there. Unfortunately they got the same diagnosis. I talked to about 5 to 6 different people on the phone over the past week regarding my car trying to either find a way to fix it or get me a new car. Every single one of them was empathetic and kept trying to find ways to help me. Louie in the service department worked hard to find me a used engine, get the price down as low as possible, and see if a payment plan would be an option. Steve, the sales manager worked hard on figuring out what my options were in regards to getting a new car. We had an appointment this morning at 10:30am and he explained everything thoroughly to me. The best option for me considering I had a loan on my Legacy and needed another loan was to get a brand new car. Steve set me up with Joe Dineen, who was super friendly, understanding, and very kind. Joe took me on a test drive of the 2016 Subaru Impreza so I could get a feel for it. I test drove the 5 door which was awesome. Felt just like my Legacy. Joe and Steve were working on a sedan for me as it was similar to the Legacy. The initial Impreza was jasmine green....not my color. Joe worked really hard to find me another one and he did in ice silver, very similar to the Legacy. He got all the paperwork ready and brought it to Rob in finance. It was a Friday so he did say there was a chance I wouldn't hear from him till Monday which was understandable. I had a call 3.5 hours later and through talking with Rob and Joe there were able to fast track everything for me so that I could get my car tonight and return my rental. Rob went through all the paperwork really fast and Joe made sure I knew about all the important features and even took me up to my Legacy to get all my stuff out. He even got a jump box because I still had a CD in my CD Player and I really wanted that CD. Joe let me know if I had an questions to give him a call. These guys really did a lot for me and I am very grateful that were understanding and helpful. The entire situation was stressful and tough to deal with but knowing they were doing what they could to help me made everything easier. Definitely would recommend them! read more

I am a car person, I like cars, I keep up on them, I like to work on them. I walked into Patrick Subaru knowing everything I wanted and didn't want in my car. I had originally contacted them online to set up an appointment, but was transferred to a different sales person who I got there. I get it, you have one internet person, then customers get handed off to a floor sales person when you get there. It just tough because you think you start to come to an understanding with one person and suddenly you have to start all over again. Anyways, my process was fairly straight forward, I was paying cash, no trade in, and I knew EXACTLY what I wanted. Since I was ordering a car and not taking one from the lot, I was told it would be 6-8 weeks. Well, 6-8 weeks turned into 12 weeks. I ended up checking New England Subaru inventory regularly and found my car "in transit" well before Patrick let me know it was on its way. When the day came to pick up my car, it was a shockingly smooth process. I have been to a number of dealers where they try to hard sell you on acid rain protection and scotch guard and bunch of other garbage. There was nothing of the sort at Patrick and I really appreciated they didn't try to hard sell me on anything. At the same time they made all their services options know. Overall, I was happy with my experience, but frustrated by the waiting process. read more

Best car-buying experience I've ever had! No pressure at all, and they went out of their way to deliver the car to me when I was recovering from surgery. read more

Purchased a 2014 Subaru. Was told it was thoroughly inspected. Took it off the lot got an inspection and the tires barely passed. Was told we need to change them due to the season, but they do pass state inspection so he had to pass it. Took it to my mechanic to do a once over and he found a rodent nest in the air cleaner large enough to take up the entire housing. The rear brakes and rotors need replacing. Same story on the tires. need to be changed due to the season. We are in winter and the tread is bare enough to show the wear indicators.. Took it back to the dealer with that write up. They refused to do the repairs and told me the rodent nest could happen in a day. Claimed the rear brakes are fine, and tires pass inspection. I showed them pictures of the rotors with deep groves, and the tires with a penny stuck in the tread where you could see Abe in all his glory. I told them two mechanics recommended the tires be replaced. No budging. I am forced to go to small claims court to remedy this. Make sure you have the used cars checked by a reputable mechanic prior to purchasing, or better yet find a different dealer these guys will leave you on your own if you have a problem. POOR Service stay away. . read more

I emailed them with the Impreza I was interested in. They called the next day to schedule me for a test drive. I arrived and sat with a sale rep and he left to get the keys to the car. A few minutes later he comes back and says the car I was interested in the manager took home. So I test drove a different car but essentially the same. The rep was nervous and couldn't tell me much about the car. Just asked if I liked it, which obviously, it's a new car! I asked the price and he wasn't sure. Got back to the dealership and he asks for my social and birthday so he could inquire about prices. I told him I didn't want to because I didn't want my credit dinged since we didn't negotiate a price. He assured me it wouldn't ding my credit, I obliged. Two minutes later I got a notification that my credit score had gone down due to an inquiry. I was annoyed by now and felt I was wasting my time. He comes back with a 27,000 price for the base model I test drove. I told him I didn't want that car, I came to look at another one. So he leaves to "crunch numbers" and comes back with a different quote for a hatchback I 1) didn't ask for and 2) hadn't even seen. He never asked me what I was looking for or anything. Then he walks back across the showroom and the woman who greeted me at the door came over with the "I want to help you. I have kids too" schpeal. I told her my max payment would be 350, 100 more than my payment for my car now. Then she started scare tactics. "What if your car breaks down? What if your check engine light comes on? It's $215 just to be diagnosed." I told her my brother has the reader and he does pretty much all the work on my car. Then she essentially challenged that asking if he gave me free labor etc. She says she'll give me 45 days till my next payment and then I can use the money for my car payment now for a bigger down payment. I told her $400 a month was way out of budget. Then she tries for $375 and I told her I'm already 100 over what I pay now and that is the difference between my kids eating for a week. Then she walks away to crunch numbers, and the sales rep comes back and says they're getting new inventory next week, but he can't say what, and they'll contact me next week. That's a big NO from me. Scare tactics don't work and it's pretty low of them to use my kids as a way to push me into a new car. read more

I recently purchased a Subaru Outback from Patrick Subaru in Shrewsbury. Before going there, I went to all the local Subaru dealers and found them difficult to work with, full of smarmy salespeople and ultimately had my time wasted when they didn't have the car I was looking for in stock and weren't willing to work with me on my trade. After a few online exchanges, it was clear that Patrick Subaru would offer a better experience. Before even going to the dealer, they evaluated my trade and sent me pictures of the car I was looking for. I purchased the car on a busy Saturday with my dog, Winnie, in tow. Everyone a the dealer made me feel welcome, valued my time and were incredibly sweet with my dog. Not 90 minutes after walking in the door, I had signed the paperwork for my new Subaru Outback and trade feeling great about the deal I got and without any stress whatsoever. I picked up my car two days later, and they had put in my all weather mats (it had just snowed) and spend time walking through all the features of the vehicle with me. I couldn't be happier with my new car or my experience with Al and all the great people at Patrick Subaru in Shrewsbury! I've bought a lot of cars over the years, but no dealership has ever been this easy to work with OR nice. If you want to shop with friendly people who care while enjoying a hassle-free buying experience, don't waste your time with any other dealer! And be sure to tell Al I say hi! He was the best! read more

Nate G was excellent to work with for my recent Legacy purchase. No pressure / stress / hassle. The perfect buying experience. Couldn't be more satisfied. read more

I went in for an oil change- they told me a side marker light was out. I decided to let them change it- $60 for a $2.35 light bulb. Upon leaving, now my headlight is out on the same corner- OEM replacement headlight costs $133.00. Thanks A LOT Patrick Motors for screwing up my car. read more

This was my first experience with Patrick Subaru. My salesperson, Phil, was pleasant and professional. This is my first Subaru and so far, I am very happy with my new Outback. read more

I purchased a new 2014 Subaru Forester at Patrick Subaru recently. My first interaction was with the sales manager who was friendly, knowledgable, and not too pushy on my first visit. He answered my questions, showed me the vehicle I was interested in, and tracked down the exact make/model/color I wanted within a few days. On my second visit I was introduced to my sales person who took me for a test drive, answered all my questions, and really made the entire buying process very smooth. This is my fourth time buying a new vehicle at a dealership, and Patrick Subaru was by far the best buying experience I have had to date. read more

i used to swap cars for another subaru dealership and patrick subaru will literally beat anyones price! great selection on new and used subarus. great staff and complimentary area. read more

I had a terrible experience here, from start to finish. When I first contacted them, they were really rude to me on the phone and unable to answer my questions. I decided to visit the showroom in hopes that I just had a negative experience with a single person (after all, the reviews were so good!). I worked with a salesman that seemed okay and I ended up putting a payment down on a 2016 Outback that I was told should be in within 1-2 weeks (the timeline was the reason I went with them over another dealership even though their price was a few hundred dollars more for the exact same car). A few days after I made the payment, I get a call saying that the car wouldn't be in for 6-8 weeks. I was annoyed because that timeline was now the same as the other dealership, so I was losing money, but I decided to stick with Patrick. After 4 weeks I gave my salesperson a call to see where things stood. He told me that it would be another 6-8 weeks before the car would arrive, and even that he couldn't guarantee. He didn't apologize once and kept repeating that he "never makes any promises," though he was quite confident about the 1-2 weeks when he was making the sale. At that point, I got so frustrated by this dealership that I asked for a refund and took my business elsewhere. I've never felt so jerked around by a car dealer before. We've been a longtime Subaru family, but I ended up switching to a new brand because this was such a bad experience. read more

I bought a car from here two weeks ago, and the myriad of issues I faced were mind-blowing. To start, when I bought the car I too pictures of the whole thing. The following week when I went to pick it up, there was a dent in the side door to which I brought to the saleswomans attention. The response I got was something to the affect of "it's a used car, that's what happens." Afterwards, we went to get the car registered. Apparently, the state registration site was down. I checked myself to see what was going on, and it said that there was "scheduled maintenance." You would think of the RMV registration site was under "scheduled" maintenance, the dealership would bring it to customers attention and NOT schedule to have the car registered for that same day. I couldn't walk out with my car that day and had to take a rental. The dealership was suppose to pay for the rental, though I had to use my own card as the dealership had already closed and a representative could not come down. It's been two weeks and I still have not had the deposit credited back into my account, a charge of $150.00. They even told me this evening that they would "investigate the matter." The whole process was a joke. If I could give them a negative I would. Forgot to mention, while I was there, a few of the salesmen nearly got in a physical altercation with one another. Morons. BBB also got a call from me. read more

After 2 trips here, I bought my car at Metrowest Subaru in Natick. My husband and I researched a lot online and were ready to buy that day. We drove in to Patrick with my 12 yr. old Honda Civic, ready to trade it in. I'm highly insulted that we were not approached, nor even said "hi" to in either visit. We didn't want a pushy salesman, but did want to talk to someone. We were dressed very nice, but are young and drove in with my car from college. Our 1st trip was winter and cold outside, so we froze outside for about an hour looking at cars. No one came out and we left... and I was determined not to go back. With it being warmer out and down the road from our house, my husband talked me into giving them a 2nd chance. Maybe 1/2 hr in without being approached, I was ready to leave, and he told me we should at least go inside. We went inside. Walking in, several salesmen walked by and said nothing. I was walking by someone when a salesman stopped to ask if they needed help, and he said no. I was looking at cars in the showroom when my husband went to the bathroom, and not one person came over. We drove to Metrowest one day and were greeted after a few minutes of looking around. He wasn't pushy at all and really wanted to help us find what we were looking for. We bought our car that day and left so happy with the service. I will never give Patrick in Shrewsbury a dime! They lost a $30k sale, and I hope they lose more with their arrogance! read more

I left a five star review a few month ago when i bought my car there. The sales team was awsome and i had the best car buying experience ever. Since sales was so good i started using their service department and that was a disaster. They forgot to put a bushing in on my short throw shifter and I ended up going back. I thought human error. Next i brought my wife's forester xt for boost issue. They told my wife that it was her aftermarket HID light. She laughed at service advisors face and said "JUST BECAUSE IM A FEMALE, DOESN'T NEAN I'M STUPID" he apologized and said they are not sure what was causing it. After we found a common issue with hose clamps on forums I ended up changing them and problem magically dissappeared and we still have those ligts. Then we brought her forester back for brake pulsation. They cut all 4 rotors for us (car only has 20k miles on odometer), no pulsation but they never readjusted e brakes and now it barely grabs. They also put a huge dent on drivers door. After a week going back and forth and them telling me that the dent was already there and i never noticed it, they finally had a guy pull it out. Two weeks later check engine light came on. I brought the car in on monday for a scan. They told me it needs an oxygen sensor that is not in stock. Ordered part for me and told me to come back Thursday for a new sensor and e brake adjustment. I took a day of from work, they took my car in and scanned it again. service manager said there is no codes and i just waisted my time going there, because they will not replace 350 dollar part without a light that they cleared out and we only drove 43 miles and it didn't reset. Then I asked for my e brake adjustment that they also sceduled me for and he laughed in my face and said "why do you need an e brake with an automatic transmission". I asked again to adjust it and since they already had my car on the lift it would have been a five minute job. SERVICE DEPARTMENT MANAGER said no we don't have time for you. They are usually busy but on Thursday afternoon service department was empty. I told them i would never come back because they were so rude and misstreated me, he told the tech to pull my car out immediately and threw keys in my face. All service department service writers were surprised he acted that way and apologized to me outside. The gentlemen that was helping me apologized and said its very typical for service manager to act this way. I called corporate and General manager of Patrick, but can't say that I got a satisfying answer. He said they will talk to they guy. He has been there for over 20 years and based on most service review, I'm not the only one that received his special treatment. Im looking for a new dealership to take my buisiness to. Thanks read more

Purchased an new 2017 Outback from the worst dealer ever! The sales staff was rude and knew almost nothing about their product. The service dept is totally incompetent! Within the first week my power tailgate stopped working. I was kept waiting 6 days for a service appointment. The problem persists. After 4 service attempts the tailgate still will not open. Their solution...they offered to remove a part so the the tailgate would only work manually. Is this a solution? Doing so would negatively effect the resale of my vehicle and why should I pay for a feature that has been disabled because they simply admit they cannot fix it? I contacted Subaru of America who, believe it or not, offered me the same solution! Is this their way of admitting they make junk and cannot fix it! To date Subaru of America has done nothing to help me. They say they will get back to me. Meanwhile..I cannot open the rear hatch. Their lack of respect for my time and their casual attitude is shocking. I was warned not to buy a Subaru...well, back to Toyota I go. read more