I have been on hold in the phone queue for over an hour now. No one has answered, just automated…read moremessages telling me to hold my place in line or stay on hold. Business used to be reliable, but now I am not certain. I have been a customer for a number of years. Could we please give real customer service and not AI?

bad service very frequent robo calls, leaving a call back…read morenumber and no reason for the call wait on hold when you do call, and they just want to sell more supplies

My Adult Family Home uses MD Medical Supplies for delivery, and while they approve of this…read morebusiness, I most certainly do not. Since my present hospital bed is breaking down, I had the owner of my AFH contact them for a replacement. After months (and doctor visits) after getting the prescription approved, they *finally* contact the home to say that they did not get the prescription approved in a timely manner, and since they no longer accept my insurance, they were unable to fulfill the request. This, after they delayed for months until such time as they no longer took the insurance certainly sounds fishy, to say the least, especially since we faxed them the prescription the moment we received it from my primary care doctor. I have suggested that our home no longer use the service, and also suggest that you do likewise.

I appreciate the help that they gave me and I went into supply store. They were caring and helpful…read moreI was very happy with the care I was going

Outstanding friendly customer service from Rio and Zeb! Their product knowledge and assistance in…read moresecuring a commode seat and custom wheelchair for my Mom was exceptional. Rio even helped me load up the Landcruiser and showed me how to remove the backrest of the wheelchair. I appreciate their patience and understanding, this is a very stressful time in our lives, transferring Mom from skilled nursing to assisted living. Having capable friendly service oriented employees really goes a long way in this world of impersonal transactions. I will certainly recommend Bellevue Healthcare in Tukwila to my many friends who are experiencing similar challenges at this stage of their lives! Mahalo Rio and Zeb!

Needed a replacement for a broken CPAP part. Paul and staff were very professional and friendly and…read moreresolved my needs quickly.

Absolutely the worst customer service I've ever dealt with' or should I say the Phone call we made…read moreto this lincare in Kent WA, the nurse from my pulmonary Dr Office told us to call' to see about equipment ' they put in for," As soon as they answered the phone' the guy was a smart a--, totally rude' we have been dealing with Home-medical in Tacoma WA for our oxygen needs, and they are always respectful and care about those of us with medical problems' Lincare obviously have humans answering the phones, that don't give 2 craps about respect or helping others, well we will see if they deliver the compressor?

My husband has been on oxygen since COVID and is supposedly on a schedule to have oxygen delivered…read moreon a regular basis; however, they don't come. I have to load all his bottles into the car (with a bad back) so that he can drive to Kent from Orting to get his full bottles. And to top it off we keep getting empty bottles in with the full ones. They have people's lives in their hands and they don't seem to give a damn.

What a great company. Extremely nice people to assist with your transportation needs. Fast,…read moredependable and reliable.

This company is wonderful! Communication is excellent - scheduling is easy - they show up on time…read more- super care and gentleness is always shown when transporting my mom - always professional and competent - safety is always a priority - other company I used sold and new one didn't serve Pierce county so this company was a lifesaver - can't commend or recommend them enough!

I have never done a review before, but I feel the need to now!! I have done business with Gail a…read morecouple times over the years. I have spent plenty of time picking her mind for help with my 93 year old friend for medical equipment. she has done this for a long time. and when you look in her store she has a lot of money in equipment invested. she has developed a pattern of doing business all her own,and that will not set well with some people, but when you ask why, you can understand why from her viewpoint. If Gail was paid for all the information she gives out for free she could have retired long ago for the retirement she deserves. If she sold her equipment for the price of most other stores she could also have retired by now. Barbara G. got to take advantage of all that experience for no extra cost. There have been many many countless numbers of people who have lived out the last of their days better and more comfortable because of Gail and her little shop and years of experience and kind heart, and for a lot less money!!! Some days will be better than others to be in her shop,there is a lot goes on behind the counter than you would think. The durable medical equipment business paid well years gone by. not so much today(think Medicare reimbursement). I would wrong her if I didn't go to her first for equipment because of what she has done for me and those many many countless others.

I first walked in just out of curiosity while I was waiting for Uhaul to install a hitch on my car…read more Gail was so nice and informative answering all my questions regarding my mother's current walker. Later Mom and I went in to get fitted for a more size oriented walker. Gail spent quite a bit of time making sure that the walker we ordered was the right size for a tiny woman of 4'7". Her approach was alway helpful and she apologized whenever she had to step away to help another customer. Mom has had her new walker for about a month and she is walking taller and not as bent over. The new walker actually fits! We ended up purchasing a petite junior lift chair also. It is nice to see my Mom sitting in a chair that actually fits her tiny frame and helps her easily get to a standing position. Thanks for all your help, Gail!

If you are disabled or need any kind of CPAP help beyond the bare minimum, do not use this company…read more I have MS and other issues and am largely housebound, and I made the mistake of believing that Lynnea was on my side. I've since learned much about CPAP companies in general, so this is a two-star review rather than one; the "extra" star is because as far as the basics, they delivered. However. I have a lot of problems around sleep and Lynnea did her best to convince me none of them mattered. She admitted to knowing little about MS and was unreceptive to the idea that maybe someone working with MS patients should know more. She never asked me a single question about my life or setup, just made assumption after assumption and spewed bad advice based on those. When I complained that I was getting night sweats with the machine, she told me to "wear less clothes to bed" before even asking me what I DO wear. When I told her I'd be joining a study that required me to have my regular sleep, her "first thought" (her words!) was that they'd want me to be on the CPAP. This was the despicable comment that finally made me see she had no interest whatsoever in my health. In addition, she was outright deceptive concerning my insurance situation. This is where I feel she scammed me based on my ignorance. Once I trusted her, I was made to feel that if I did not use the machine I would owe insurance a great deal of money. Once I talked to insurance, I learned that it is Northwest Medical themselves who makes the claims. I am disgusted by this manipulation of an ignorant disabled person. Luckily I know how to be my own advocate, but I worry for those who don't, and come into contact with Lynnea. This place is about making money. NOTHING ELSE. They do not care about your health. They only care about what they can squeeze out of you even if it makes your health worse, as my CPAP did. I look forward to warning my friends away from here.

1st appointment the technician was 15 minutes late, she was at the bank, Never having had a…read moremachine, and what the comfort of one will be, when I asked about each one, it was "some people like this one, some people like that one". Since I live 2-1/2 hours away, it isn't like I can just stop by if something isn't working. Then, it was a 30 day exchange of face masks and a "we are the only place that does this", actually they are not. Many places do, because it is a personal item to fit you with. Not really any experience with these machines, I would have thought there would have been maybe a short video, plug it in and actually put it on, and try it type of thing, but no. Take it home and set it up. The technician looked like she walked in off the street, hardly like a professional that should be touching your medical supplies, the office was dingy and the office hasn't seen an upgrade in about 30 years. Since I have tried to call several times, no one answers. GO ELSEWHERE!

Ordered for my mom who was listed as urgent took over a month to receive it.. she is crippled and…read moreparalyzed on one side and can't swallow well , so an adjustable bed and lift was necessary for her .. took over a month for a bed and still waiting on the wheelchair , which they sent to another place just a few days ago , they said the don't supply them , took them a month to tell us that !! Horrible company , won't be using again !!

Terrible experience. Supplied portable nebulizer via a doctor's order upon release from hospital…read more Norco neglected paperwork necessary to get paid by my insurance. Instead of working with Multicare, they've billed me when I had full insurance coverage. I thought I pay then go to small claims as they initially failed to acquire documentation from the doctor. They are beyond unhelpful. They are quite simply rude. I decided to pay and avoid the 50+ hours of work to initiate small claims. Plus, Id have to sue Multicare allowing the judge to affix responsibility. I'll still contact Multicare Concern and Grievance department. I'm beyond upset with Norco. Their main office is in Overland Park, Kansas. Maybe they'll care about treatment toward patients. There is no way anyone could no if Norco will drop the ball leaving a patient with a debt they do not reserve. Please, do not allow Norco to contract on behalf of a hospital or prescribing physicians. Research other oxygen subcontractors. Go elsewhere.