Today I have my home beautifully restored thanks to Paul Davis Restoration--and more directly, as a result of the combined efforts of David Ireland and Scott Allender and the skilled contractors they carefully coordinated to complete the necessary repairs and improvements. David, as Director of Restoration and Scott, as Lead Project Manager, successfully worked in tandem and their team effort delivered my home back to me in a condition better than expected. My house and family were the victims of an unrelenting flood that went on for weeks because a pipe broke on the top level of our home over the holidays when we were out of the country. Because of the duration of the flood, the sheetrock gave way and walls buckled, the hardwood floors were destroyed and the home immediately went into the "large loss" department at State Farm with almost everything in need of repair or replacement, all the way down to the doorbell. There was a lot of drama in those first 24 hours as we tried to empty out what could be salvaged because there was fear the saturated top floor may cave into the main level. Paul Davis was there from the beginning. There were professional and genuinely interested in helping. Not just anyone can work under these circumstances. Victims of flood damage can be hysterical and devastated and the people helping them need more than an ounce of patience. It's not just the house that is lost but often baby pictures, videos and in my case, when I finally got the swollen, frozen door to my house open, I found my wedding dress and family portraits that used to hang on the walls, destroyed and in disarray, floating on the floor. Along with the loss of personal belongings came the structural damage that Paul Davis accepted the arduous task of restoring. I took the opportunity to make improvements to the house, worried that this additional work may cause complications, be overpriced, and possibly hold up the completion of the restoration. None of this proved to be true. The changes I wanted to make to update the house were completed seamlessly with quality workmanship. What is most curious to me is that the people I met from Paul Davis during this process were people that were capable and invested in "doing the right thing." Their sincerity was disarming. If I raised a concern because something was not completed the way I thought it was originally agreed upon, they simply fixed it. There was no backpedaling and shifting of blame. David and Scott simply went back to their records, reviewed what was originally agreed upon, and made the necessary changes or improvised a better alternate solution. They were able to make sensible decisions with respect to work order changes and it was clear they had the training and past experience to offer suggestions whenever unforeseen issues would arise. I think it's important to note that David Ireland and Scott Allender were not just effective and efficient -- they could problem solve, which is useful because the unforeseen is always out there, especially with construction. They were honest, intelligent and interesting -- the kind of people you would want as a neighbor, the kind you would entrust your home to. So I guess Paul Davis cannot take all the credit for their professionalism and patience, these life-long skills they chose to acquire along the way. However, Paul Davis had the sense to hire employees with these characteristics and this is a reflection of the values of the company. If you ever contract to have restoration completed by Paul Davis, I hope you have the chance to work with David and Scott, but if not, my guess is that is plenty of qualified talent where they come from. Lee S. read more

On February 10th I experienced water damage to my home due to my clothes washer malfunction. The work was completed 3 months later. This period of time was stressful, but I can now look at the restoration results and declare I am pleased with the end result. I am appreciative of the opportunity to affirm that during this period of time I met some outstanding individuals that I now consider personal friends. I believe that is rare and I consider my experience rewarding. As in most life experiences, there are individuals that stand out from the others, this experience is no exception. The employees that I would like to acknowledge exemplary recognition to are: Restoration Crew: Luis Vaca - if one word could describe his expertise, it would be PERFECTION. The finished product was zero of flaws and I was not able to distinguish the beginning and ending site. In addition to his professional expertise, he is a kind, pleasant, and courteous individual. He is truly an asset professionally and a wonderful individual. ***** Dave Harrell - Dave is best described as a happy, stand alone dynamic individual who simply put "is a big hugging Teddy Bear" (in a non-offensive manner.) Dave knows the tasks before him, goes to it and it's done. Again, he is also "a keeper" I can see Dave reading this with a smile on his face, that's just Dave! Office Staff: Shannon Wootten - Wow, where do I begin - what a Winner *****. Having been in the hardwood floor business for 40+ years in Anne Arundel County with my deceased husband, Ed, I would have hired this girl in a minute and provided her an in-office home so she would never want to leave. She is always available (even extending herself after hours), proficient in management skills, skilled in knowledge of available resources, and outstanding in general business relations. I must admit I called Shannon repeatedly whenever I had a question regarding any phase of restoration and she was ALWAYS there and had a resolution, often times immediately. Personally, she is an untiring, immediate to respond, knowledgeable, and an all-around kind, intelligent person whom I now consider "my friend". Tracy - Again, a true asset. This gal is young, vibrant, and certainly the right person to hear on the other side of the telephone with, "Paul Davis, this is Tracy how can I help you". I believe she demonstrates inviting office skills and worthy of professional promotion toward management. She is worthy of noticing her skills beyond her present responsibilities. She has deserved and is worthy of my sincere thanks for treating me with courtesy, respect and proficiency in handling my requests. In short, Thank You Paul Davis Restoration. My home is "now back together"and Bob and I look forward to spending the remainder of our God Given Years in the home you put back together. God Bless and keep the PDR staff healthy and happy. read more

I recently experienced a fairly extensive ceiling leak in my dining room. The water leakage resulted in damage to both the ceiling and horizontal drywall, wall-to-wall carpeting, and an heirloom Persian carpet. Michael Beck, the project manager for Paul Davis, was absolutely fantastic throughout the process. He masterfully coordinated the various repair teams, and each phase of the project proceeded exactly as he had promised. Additionally, EVERY member of the teams (drywall removal/repair, repainting, carpet removal and reinstallation, plumbing,etc.) was professional, courteous, and quite obviously competent. Finally, the repair work would have been for naught if it had not been for Mike's carpentry/plumbing team. It would have made no sense to complete this repair process if we hadn't found the source of the water leak. The plumber who I had hired initially could not determine the source, and the insurance company representative had no luck either. However, Mike's team determined that the damage resulted from a defective O-ring around the flange of an upstairs toilet. The problem was repaired quickly and thoroughly. Now the house is back in the original (if not better) condition! I could not possibly provide a more whole-hearted endorsement for the Paul Davis team, and I would strongly recommend them to homeowners who have found themselves in similar situations. Sincerely, Dr. John W. Martin read more

Hello, I wanted to provide a recommendation for Ryan Greene and his service. He is the most systematic, methodic, and meticulous Estimator I've ever encountered - and I work in the construction industry. On his first visit I actually ended up following him around my house because I was so interested in what he was doing and how he was doing it. I distinctly remember asking him what kind of device he was using to do a measurement around my kitchen island and he told me what it was and that sometimes with islands its hard to get exact dimensions so he used his clipboard to extend the line/edge of the island to get a more precise measurement. Meticulous to the fraction of an inch. I've seen him twice now and every time he answered every question I had - in detail. He always told me what the next step was and since I have never been through anything like this that was extremely comforting. He even replied to me on his personal cell on the weekends. And I sent way more than 1 message. Just above and beyond in every way! I'd recommend him, and Paul Davis, to any and every one I know in the area and have already done so in my neighborhood's HOA group. I cannot thank the Team enough for providing such superior service! Wish I could give more than 5 Stars! -NG read more

A hail storm caused some roof and other damage to my home. Paul Davis is a preferred contractor of my insurance company so I had them come out for an estimate. After meeting with Brian Beck I decided to use the company. Could not have made a better choice. Everything was handled quickly and professionally. The roofing contractor (Fausto) did an outstanding job. After the roof was done he asked me to check it. I saw a couple of shingles that were drooping in the front. Fausto said it was probably where a ladder had been against them but said he would replace them. He personally came out and replaced them. From my original meeting with Brian through the work Fausto and his crew did to Sarah following up to see if I was satisfied with the work done, I could not have been more pleased with my experience with Paul Davis Restoration. I would recommend them to anyone who values excellent customer service and quality work. Use caution however as there are other Paul Davis franchises out there. If you want the best, use the one in Ashburn, you will not be disappointed. read more

This was the company that my insurance used to help in the restoration process after a pipe burst over the winter. We were quoted that it would take 3 days to take care of all the painting and drywall work. The team magically finished in 1 and a half days and it showed. They did not tape off any molding so the paint on the molding and the paint on the wall were running into each other without any nice lines. To top that off, they didn't even clean the wall and painted over dog hair on the wall. We called them back to fix the problem areas but all they did was send the same crew who messed up in the first place. This crew decided that the issue would be solved with more paint and now there are paint drips everywhere. This is one company I will never use again, even if my insurance tells me to. I will gladly pay out of pocket for better work. Be wary of them and do not use! read more

We began a large post-flood restoration project right before the COVID-19 pandemic began to shut down schools, offices and so many functions. The staff and team at Paul Davis responded with compassion and urgency to our concern about being displaced from our home during a nationwide crisis that came on very suddenly. They adjusted the scope of the project with still amazing results, they communicated 7 days a week with updates and changes and patiently took our requests as we asked for favor after favor. Our house looks amazing, and the team moving us back in wore masks and gloves and followed strict wipe down protocol. A sign of a great business is when they manage the unexpected with a balance of a sense of urgency and logic and we are very grateful to them for their talents and customer service. And our house looks brand new. Thank you PDR!!! read more

My experience with Paul Davis Restoration was outstanding from start to finish. After a plumbing accident caused extensive water damage to my bathroom and dining room, I contacted Paul Davis who sent their estimator, Josh Urich out. Josh was wonderful and really helped me so much in such a stressful situation for me. He worked extremely well with my insurance company, so everything ran smoothly on that end as well. The mitigation team he sent out to do the 3 day drying process was very efficient and professional. The restoration team led by project manager, Carlos Angarita, did an excellent job and I was extremely pleased with the outcome of the work. Carlos was very detail oriented and very responsive to any concerns I had. I was completely satisfied with all aspects of the project and I would highly recommend Paul Davis Restoration. read more

Paul Davis Restoration of Northern Virginia has been excellent in providing quality service and their staff has been there for us every step of our home restoration. I want to give a special thank you to Stephen Wilson, who is the Lead Restoration Estimator in the Ashburn, VA office. He has always answered my calls no matter what time it was and even though he had a full schedule he always made me and my family feel like we were the priority. If you are able to request an estimator by name I highly recommend Stephen Wilson. His expertise and creativity helped resolve some questions my wife and I had for a renovation project we had in mind. Thanks again Paul Davis and if anyone from the Paul Davis management staff needs proof of how amazing Stephen Wilson has been just shoot me an email because I save all my correspondences. read more

In April of 2015 our house was damaged by a drunk driver. Our insurance company recommended using Paul Davis of Ashburn, VA to act as the contractor in charge of reconstruction. The Project Manager was Brian Beck. Brian was a pleasure to work with during this difficult time. There were multiple stages involved in the rebuilding process, including framing, dry wall, siding, painting, new carpeting, electric, landscaping, HVAC installation, and the county permitting process. Brian was on top of each stage the entire time, walking us through the process, what to expect and in a reasonable time frame. He was also always available by phone, text and e-mail which was extremely important given the circumstance we were in. If the need should arise, I would recommend Paul Davis for home restoration and remodeling services. read more

I can't say enough good about PDR. From the initial water mitigation to the renovations, I was kept up to date, things were honest, and everyone was professional. I don't have a single complaint or concern. Rich Shelton, Rob Palmer, and Tim Riccardi were all great to work with-all three kept me up to speed through the process, especially Rich and Rob, the project managers for my project. No question went unanswered, and the attention to detail was phenomenal. I had some stuff going on in my personal life, as well, and the guys went out of the way to ensure that my and my son's life were as unimpacted by the repairs as possible. That meant the most. Recommend PDR NoVA without any reservation-they are the best in all of this! read more

Terrific work. Great company. My house burned down. This is not an everyday occurrence, so I really did not know how to proceed. After interviewing three companies I selected Paul Davis NOVA. Pleased that I did, because the planning, quality of work and professionalism of the team that rebuilt my house was first class. Further, they were responsive, caring and extremely cooperative in solving all the problems that are associated with a rebuild. Thanks to Louisa, Matt, Roger and Jackie, my house was rebuilt with quality materials, terrific design, a cost consciousness and no problems dealing with my insurance company. Hope this was my first and last major fire experience, and I am pleased I hired Paul Davis! read more

Both Brian and Cody have been the project managers for two separate jobs at our residence in Gainesville. First project was due to water damage from the winter storm, where they replaced insulation, and sheet rock. The team was able to repair the damage, repaint the entire room and ceiling within one day -- exceptional work. Due to the exceptional work, had the crew come out again and re-caulk the exterior windows, painted window trim - four doors - shutters - two bay windows. Crew was courteous, on-time and left the work areas as they had found it. The house looks new again - received positive comments from the neighbors -- they will now be calling Paul Davis for future projects. Thanks, Ty R. read more

My insurance company recommended that I work with Paul Davis Restoration for a water mitigation and restoration project. I loved the people that I was assigned to work with. They were all very professional, wore masks, protected our walls and flooring. They were cheerful and friendly too. They repaired walls, removed and retiled a bathroom floor, and replace a couple electrical outlets. But best of all they allowed me to get quotes for extras. I had extra drywall repair and crown molding installed at a very reasonable price. Now my home looks better than before the toilet malfunctioned. The coordinator, Katherine, is so kind, professional and easy to work with. Thrilled with Paul Davis Restoration. read more

In my recent experience, I question how Paul Davis collects the bill for their services. They charged me the same amount as my insurance check. However, they did not complete or perform all work estimated on my insurance estimate but still expected the check for the total loss. My suggestion is to make sure you're in touch with your insurance company throughout the entire process. And that your insurance sends you the check so that you have oversight of the work performed. I had difficulty explaining to them what a bill of services rendered means. They felt they were owed my total insurance check without confirmation of the work they performed. Buyer beware with this company. read more

We had a leak from a dishwasher that ran all night which caused great damage to the kitchen-family room, dining room, and downstairs finished recroom. We had to vacate the property from June to Oct 2015 so the work could be done. Paul Davis was recommended by USAA and we are happy we went with them. Stephen Wilson was the Lead Restoration Manager. He did an excellent job overseeing the project and was responsive to our questions and concerns throughout the restoration. I recently contacted Mr. Davis to ask his advice on another matter. He came out quickly to assess the problem and was able to recommend a firm that was able to help us. Thanks Stephen. read more

We had a major water leak that affected all three floors and half of our house. PD mitigation came out quickly and started setting up the fans and dehumidifiers that same night. Great response and explanation of what was going to be done. At no fault of PD, the fans and dehumidifiers had to be on 24/7 for seven straight days. When the last piece of equipment was turned off and removed, I thought I had gone deft :). Steve was next up with doing his photos, measurements, drawings, and submitting to the insurance company. Although the job is far from done, we have been very pleased to this point on the care and professionalism of everyone at PD. read more

Paul Davis was an excellent choice to restore and rebuild our home after a fire/water/smoke damage destroyed about 70%of the physical house. They are professional, relational and have great integrity. Everyone went way beyond expectations. I would highly recommend them to anyone for restoration & rebuild!! In addition to what I just wrote, Bill Rogers came late in to the project as a project manager & has been compassionate, competent and thorough in all of his dealings with the proceedings of the rebuild. Plus, he has had great patience for a difficult job And he too has gone beyond the call to make things right. read more

We have used Paul Davis Restoration several times in the past. RecommendedOnce, when the house was hit by lightening, PDR came out the next day and did an outstanding job repairing the damage and even painted the walls where the firemen had scratched with the ladders. They have also come out a few times to repair hail damage, and they've replaced the roof. Their staff are courteous, efficient and hard working. They go above and beyond, to make sure everything is to the homeowners satisfaction. Every experience and every staff member we've encountered has been a delight. I would recommend PDR every time. read more