Been a customer of their service dept. for years but never bought a car there. Walked in to test drive a absolutely mint 2016 Cayenne GTS. Ended up leaving in a new 2019 X5 5.0 M sport. Super happy with the transaction and deal they offered on it. Very transparent and they worked with me to accommodate each and every request. I was unable to drive the car home that night since they needed to make an update, but the next day they personally delivered the car to my work as a kind gesture. Talk about VIP treatment! My sales rep was David R. Amazing to work with and I highly recommend him and the whole Paul Miller BMW family. Thank you! read more

Paul Miller BMW - Car Dealers Near Me - Wayne, New Jersey

Purchased a 2017 CERTIFIED pre-owned X5 from this dealership December 2020. The sunroof was inoperable and the arms repaired with duct-tape. I don't care weather the previous owner or the dealership did this. It is unacceptable that it passed a CPO inspection and the delivery. After a month of calling the dealership and being told that the manager is busy and would return my call (he never did), I made a big enough fuss on the phone to get in touch with him. After emailing photos and an invoice, I finally received a check for the repair amount. No response to my email or an apology at any point in time. Do not touch this dealership or any associated with Paul Miller with a 10 foot pole. read more

I had been looking for a car the last several week and had visited several dealerships in North Jersey Bergen County. I ended up purchasing having a car at Paul Miller BMW. I made several visits over a few weeks in order to make up my mind between several dealerships. I am indecisive and felt like I was being "one of those guys". I was never made to feel like I was wasting anyone's time at Paul Miller BMW. I worked with Frank Law who is very nice and very patient. The experience was great I was able to look at several different vehicles and look at several scenarios, new, pre-owned and leased on several cars. Once I decided what I wanted Frank and Robert DiDomenico of the finance department worked together to make it happened. Everything was explained and on a Friday after we spent a few hours together so I understood the process and the options. I was most impressed in that there was never any pressure applied and everyone was very patient. It was a great experience and I love my car. If you are considering a BMW New/Pre-Owned consider this dealership and Frank and Rob are a great team. I felt like I was not just getting a car but joining a family. read more

We bought our BMW at Paul Miller and just brought it into service last week. Since we live on Long island, and the car had a recall we had to leave it for 2 days but they gave us a 2022 loaner car. The service manager went through the service we needed, and even sent us a video. We couldn't be more happy with the service manager, and will continue to use this dealership. read more

Ignore all the other Reviews!! This was the 25 Th. car Purchased that I have assisted my friends with. What distinguishes Paul Miller is many factors, most notably 100% Satisfaction. I am the Friend that does extensive vetting for my friends. For a great deal, my friend just drove a CPO BMW, off the lot. This car was driven only 14,000 miles and it is a 2014 BMW 750 with AWD. A similar 2017 would cost over 125,000 dollars. Ask for Peter, and his Manager , as I will not reveal deal because it's too low to mention. This Dealership rates 5+ Stars. I drove over 100 miles from my home, bypassing local BMW Dealer. There is only one Dealer for BMW' S, and that is Paul Miller BMW. read more

Review related to their Collision Repair Shop - Since owned by same Group added here as well as you may need repair work in future. Stay away. Slight bumper damage where you could barely notice. Wanted to get fixed anyway as my wife is particular and wants her car in perfect condition. Insurance estimate of $2500, but I'm sure would be more as body work always is. Ask to keep the bumper, but was told I would have to pay $200 to keep my old bumper as per their policy. I own the vehicle out right, how are they going to charge me to keep my own property? As I question this, they became unprofessional and condescending towards me. Took my key back and left with vehicle. Not only did the collision center lose my business, but Paul Miller as a whole as I will no longer service my vehicle with them. I was scheduled for new tires at the end on June, do $200 for my own bumper cost them around 5 thousand. Stupid business practice. read more

I dropped off my car to get my wheels Powder Coated. Ken, my service advisor was amazing through the whole process. Dropped off my car and was out within 10 minutes with a loaner car. During this pandemic, the loaner was spotless in and out which is a plus. The pricing for powder coating is very reasonable despite the fact that it a dealership and I was giving a free loaner for the entire weekend. The wheels came out great. Love the new look! read more

Paul Miller BMW - Gloss Black Wheels. - Car Dealers Near Me - Wayne, New Jersey

My experience so far has been a positive one. I dealt with Allen H. He was a very nice salesman. Not pushy at all. I tried to negotiate the price but he wouldn't budge. I guess that's a BMW thing. I went in one day and walked out with my car the next. I would consider them for my next BMW purchase. Everyone was friendly even if it was fake they try to be nice. I bought a used bmw that had just come off a lease. I feel they could've done a better job detailing the car but it was a good deal so I didn't complain to them. read more

All, I am extremely unhappy with your dealership. I don't feel as though it is my fault because I didn't get approved, you told me I was approved via BMW financial, and then I wasn't. Your approval process is extremely difficult and hard to work on. I was very excited when Samantha told me I would be getting a new car, and now, nothing. The whole process is messed up and your dealership does not know what it is doing. I am glad I did not drive 2 hours to get to your dealership and find out I was NOT approved. Terrible customer service and operations. I will not recommend you to anyone, and I know several automotive enthusiasts down that way. read more

Very responsive during our negotiations. Nice showroom with a lot of very good people. I would highly recommend this dealership. They don't play games on pricing; very straightforward, and better priced than the competition. read more

If you do business with Paul Miller BMW, be prepared to be EXTREMELY attentive (I'd even go so far as to say 'anal-retentive') to every little detail. I dealt with the internet sales department, which was not a bad experience except for one little deal-breaking numerical detail that got overlooked. They then posted the car on eBay and dropped the price, so I ended up buying the car that way. I made a large wire transfer and arranged shipping (through DAS ... see my great review for them). The car arrived in good order, but the fine folks at Paul Miller had failed to send me the title (so I could register the car), any spare keys, an owners manual, or any sort of documentation, warranty paperwork, etc. Also, the odometer had 150 miles more on it than the sales order listed! I don't expect everything to be perfect, but I expect salespeople to not completely ignore all of their responsibilities as soon as they get their money. I had to go through the General Manager to get ANYthing done. Although they speak confidently about their online sales experience, the endless string of excuses and the lack of attention to detail doesn't bear that out. The car, I should add, is great -- no lemon there -- but the buying experience left a really sour taste in my mouth. ____ Update: It took 6 weeks of badgering to get my title, owner's manual, and spare key, but they did *finally* come through. Still no warranty info, but I've given up on that. read more

Do not lease beware of tire Insurance !!!!!!! have been harassed on bad tire after purchase of insurance when my lease ended. Lease was under mileage was hit with various charges including bad tires- after purchase of tire insurance and they will not honor. DO NOT GO TO THIS DEALER RE_THINK BMW !!! There are so many other choices . Now being harassed by BMW finance for charges on tires-as I undergo Cancer treatment. This is just not elegant, avoid avoid people . By the Way- do you notice all the good reviews ARE MEN? and ONLY MEN? This dealership takes advantage of women! read more

I wanted to buy a used Audi with 44K miles on it. Salesperson assured me that audi has an original warranty of 100K mi (the car was pretty new so let's not consider the age of the vehicle), that I'm gonna be the third owner (1st-some random guy, 2nd-paul miller dilership, 3rd-me). I carefully listened to him, left a deposit of 500$ from my credit card and was going to come back the next day to purchase my baby. BUT! After looking up the carfax and reading audi policy was unhappily informed that there already were 2 private owners(not a dialership), that audi warranty is only up to 50K mi.. I called back to the dealer, cancelled the deal and asked for a refund. They are holding my deposit for about a month and still i didn't get my money back! I've already bought a car in a different place, but I'll be calling them again today to demand a refund. Ridiculous! read more

Excellent service!!! Service was performed on time and I would definitely recommend this dealer. My sales contact is Tony Herrera who presented me with great options within my budget. read more

The dealership is customer unfriendly. Came in from out of state and they inconveniently missed a giant scuff on a vehicle that I inquired about the condition of prior to arrival. If the scuff was easily 2 ft in length I would be being conservative. It was fairly blatant. The vehicle was found to burn oil, and was a 2010 model CPO. They gave a difficult time in returning the vehicle, and caused me to jump through many hoops over and above the level of management i as a customer should have been dealing with to rid myself of the junk they sold me. Take your business elsewhere! It's just not worth it to buy here. To top things off, these people still called me 1 and 2 years later to check on the car experience along with sending me holiday cards. Total failure of communication at this dealer read more

Amazing service! I am really satisfied with their attention and patience. Getting a car it's not like buying clothes, it's more like buying your wedding-gown-kind-of-thing :) Our sales representative were super nice, explained about every different car we had in mind, and work things out very well, we did test drive in 4 cars, and they were super nice and kind. Helped without rushing us out the best deal for us. Coffee and sandwiches were available since it can take more than just a couple of hours to decide between so many options. Definitely recommend this dealer for BMW lovers. read more

Came in to service my car and Robert helped me out and it was pretty seamless. Today was extremely cold so I dropped off my car in a heated service area and was able to work from the upstairs lounge with my hot coffee and once my car was ready I just hopped into my car and headed home. I wish they were able to accommodate a loaner but it was quite busy with the cold weather and I all so I get it. read more

Just bought a certified pre owned. Stay away, they added a $299 vin etching fee which, if you walk into any local precinct, it's free. They also got an oil change over a year ago, shame on me for the oversight. A certified pre owned and yet they didn't even bother to change the oil...go figure. To add insult to injury , I only asked if they could give me a coupon or discount on an oil change and nope, nothing. I guess once they have your money, they tell you to go screw your self. This was my second vehicle purchase from them and certainly my last. Shout out to Cathy Kundert who is a salesperson who basically was of no help when I reached out to her. And shout to Patrick, the finance manager who basically did zilch also. Lesson learned. read more

This dealership is the best I've ever dealt with. I came here after my lease was up on an Infiniti G coupe and was looking for a comparable four door. I left the dealership without being hassled by salesmen and with a lot of knowledge on what my payments would look like for a new 3 series. Everyone there is kind, not overbearing, and extremely helpful. I ended up getting a lease on a well equipped 3 M sport for less than what I payed monthly for my G37. I hope to continue dealing with Paul Miller and giving them my business. Hopefully grab a 435i in the near future read more

Paul Miller BMW - Best M4 EVER - Car Dealers Near Me - Wayne, New Jersey

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I took my vehicle to take care of an air bag recall. On the same visit I had an oil change service and had the car detailed. The detaining job was wonderful; the car looks like a new vehicle. The only criticism I have is with the staff's communication with the customer. At about 7:00 PM of the 1st day they called to ask if they could keep the car another day since they had been very busy that day. I agreed; it was fine. The next day I received a phone call at 7:35 PM to tell me the car was finished. It was now too late for me to get there before 8:00 PM closing. Apparently, the car had been finished earlier but someone forgot to call me. Fortunately, I have a 2nd car and didn't need it for transportation. On a positive note, I must say the car was detailed to look like it just came out of the showroom: clean and shiny! read more

TL;DR - Jimmy Jones at PaulMillerBmw.Com is your guy. Period. Car buying is still a far more involved process than it needs to be - and yes - the system is still setup to ensure that on any given day, with any given customer, a good sales guy will get you to pay as much as you're willing to pay. The reason is simple - it's an emotional purchase, lots of parameters (models, packages, options, warranties, layers and layers of financing terms and an ever-changing landscape of promotions and specials. Typically you either have the choice of being willing to pay whatever price they think is fair; or you come very well researched, steeled in your goals, stubborn and ready to handle lots of confusing numbers thrown at you in rapid succession. Now... This is where Jimmy Jones @ Paul Miller BMW comes in. First and foremost, he is *by far* the most knowledgeable sales associate I've dealt with (this is at least my 12th car purchase given I've helped many friends by theirs, as well). Jimmy *knows* the details. He knows the mechanics, the electronics, the inventory, the process, the customer, the everything. Second, Jimmy goes the *extra* mile. He's patient. He'll look at every option, opportunity, or special and really save you the frustration. He'll deal with the kids. The wife. The husband. Whatever (haven't tried bringing a dog into the dealership!?)... He's there to make sure you make a decision you won't regret in any way. To be 100% honest - I really came in expecting the usual bull$hit. Having to check each number twice. Verify each statement. Validate each comma or period on each document. With virtually every prior transaction the deals would change, the sales manager would be the *only* source of authority and then the finance department would try taking me for another ride. Not here. Not with Jimmy. The number he gave me when we started were the numbers we ended with. The details were all 100% true (and yes - I wasted my time and double-checked them, just to be safe). The rest of the dealership were nice to work with and friendly. I've used their service department in the past and have had 0 issues. read more

I wouldn't normally rate a car dealership 5 stars - I mean, how good could it get? I'd say in comparison to other dealerships I've been to Paul Miller BMW has given me the best experience over all, so 5/5 for that reason. I've bought 4 cars here, 3 from Matt Wood, a great salesman who doesn't pressure you about anything, just tries to get you something you're going to enjoy driving (at a price you can live with). Service is fast, accurate, and friendly. Never had to take anything back to have it re-fixed, as I have had with other brand cars or other dealerships. Everyone I've dealt with there represents the brand excellently through and through. In addition to all of this, they have a great selection of cars to browse if you're waiting for service to be completed (even a some car-show-grade examples on the corkscrew-shaped ramp in the front), a small cafe (free of course), a children's play area, and a business center. Even nicer than some hotels I've been to, haha. read more

I would like to bring your attention to an unsatisfactory experience I had at BMW Paul Miller auto service on October 9, 2019. I have been a loyal customer for long time and feel that incomplete service was done on my 2007 BMW X5 at that time. On May 2019, I brought my car with oil leakage problem and was informed that the problem can be fixed but will take long labor hours as it is engine work providing me with repair quote of about $4,000. I agreed. On June 14, I went to the dealer to pick the car and was informed that the problem was resolved and no more oil leakage. However, in the week since I have returned home with my car, I have noticed that the oil level is still dropping fast and the muffler has a lot of smoke. On Sep. 17, 2019, I brought the car again to them and it took them long time again to inform me that the car has more internal oil leakage and provide me with a new repair quote of about $8000 then discounted to about $4000. I had requested to contact the supervisor to try to resolve that matter and informed him clearly that this problem is same why I brought the car and not fixed yet. However, I was informed that they are not responsible for this problem and they can't consider it part of their repair and I still need to be charged to fix the oil leakage. It had been my understanding that the original repair quote of about $4000 price applied to all the oil leakage in the car, and I had filed complaint to the State Attorney General. I don't recommend any one to deal with that place. read more

I settled on a deal online came in person and try to trade in a car with tony once they got a car fax of the car I wanted to trade in they handed me my keys and car fax for a lexus that can be resold and still higher value then a 3 series or 5 series very poor sales at this place the general manager and sales manager will be hearing from me . And maybe even the highest person in bmw or Paul miller I have gotten a car from here before that sales went smooth many years ago but every since then the quality at many dealers including this one has went way down guess sales managers don't like getting beaten at there own game and don't like customers who know there numbers read more

My family has been a long time customer at Paul Miller BMW. Paul Miller BMW in my opinion should be the standard of all BMW dealers- customer service is great and all of their service advisors are awesome. I got the feeling our family's service advisors actually cared about the car and the customer, and we would give him perfect 10/10 for satisfaction surveys where applicable. Paul Miller BMW also renovated their building and it looks beautiful from outside, sort of gives off that nice feeling you find in some of the better BMW models. read more

Paul Miller BMW in Wayne hands down is the best dealer to see if you are looking for a BMW. Dave Morrison was our sale person. Dave was absolutely fantastic! He was professional, extremely accommodating, and very personable which, made leasing a car fun!! The entire staff there is warm and friendly. You are greeted right away by Kathy as you walk in who, quickly assists you. Their geniuses who do the walk through tutorial with the car are also great and patient in setting up your new car. I highly recommend this dealership as I have been to others which, were night and day compared to this place. If you want a pleasant experience to buy or lease a car, go to Paul Miller BMW in Wayne! read more

By far the best dealer you can go to for service!! Rich Rulli, service advisor is super knowledgable and makes the process a breeze when bringing my car in for service. My car has had everything serviced from a flat tire to a brand new engine in my 335i which was warrantied. As far as the sales department goes, I am not fond about.. First time visiting Paul Miller BMW I was 18 to purchase a 328xi and the salesman I dealt with gave me an attitude as if I cannot afford this car ? I was extremely pushed away from this, so I went to another dealer where I ended up purchasing a 328xi. Two years later I brought my 328i to get appraised for a trade in so that I can purchase a 335i, and I get the same type of treatment as if I cannot afford this and I am not a big client so I am not worth the time. I went again back to the same dealer where I bought my first car and they treated me like family it was great. Sales department definitely needs to deal with ALL customers equally. I bring my car to Paul Miller for service though! read more

I second everything Michelle C. Of Montclair posted in her review. My lease is also up and found out that my client advisor ,whom I've used for over 10 years , was furloughed. It was suggested that I try to contact the dealership through the website. I tried to reach out on Tuesday and still have not gotten a returned email or phone call. I since have received three other quotes from other dealerships , all who have answered email and phone calls. I guess Paul Miller doesn't care to keep existing customers- very disappointing. read more

A good experience at the beginning turned sour very quickly. Be very careful doing business with Paul Miller BMW, especially with their special deals and promotions.  I leased a very expensive car, BMW M5, that was a demo car with very low mileage. When I test drove the car, I noticed a whistling sound from the driver's door. I was told it was just a rubber door seal and it would be repaired under warranty. Once I leased the car, the attitude of dealership management rapidly changed. I went to the dealership three times in about six weeks and the issue wasn't resolved. After the third appointment I was just dismissed with a very lame explanation that the whistle is caused by mirrors at high speeds.  I called BMW USA and they advised me to go to another dealership and have them check the car, so I went to Park Ave BMW. The next day one manager called me and said he has to talk to me. I couldn't believe what he showed me. There were obvious signs that the car had body work done and was repainted. He asked me where I bought the car. When I told him it was Paul Miller BMW he was in a disbelief that they would sell car like this without disclosing such information. He told me to go back to Paul Miller.  When I met with the sales manager at Paul Miller, he took a measuring device and confirmed that the car was repainted. He acted like he had no idea and was very upset about it. Then he promised he would investigate it at once and he would help me out by either returning the car or giving me some kind of discount. I didn't hear from him for a few weeks. After several voicemails I left him he finally called me back and said he couldn't help me and that I should get a lawyer to get this resolved..... I didn't really want to go down that route so I was stuck with a three year lease for a vehicle that was damaged and could be potentially dangerous.  Today I went for an end of lease pre-inspection and they said I have to pay for every little ding, even though the BMW financial services measuring device says anything under a 2" diameter is wear and tear at no charge. I could tell Paul Miller BMW changed their attitude when I told them I wasn't going to lease another car with them...I know with certainty this was the last car I will ever lease from them and I will share my experience with all my friends and colleges. I do not wish anyone to have such a bad experience. read more

Both sales and service have been professional. I was misled with the promise of a free car wash for the duration of my lease but it is usually an hour wait...sometimes longer. read more

as always, the staff is friendly, polite and courteous at Paul Miller BMW.... This was my experience: I work very close to the BMW of Bloomfield and had a bad experience with the front service desk. I had forgotten to place my new insurance card in my wallet and the service desk did not want to take the time to call my insurance and have them fax it over. When I told them that the staff at Paul Miller would have done it for me since I was in a hurry to see my patients, the customer service rep stated, "we are not Paul Miller". With that, I politely asked for my car keys back and drove to Paul Miller. No doubt in my mind that customer service is the key to a successful business. I will not make the same mistake again. I will drive further out to Paul Miller since I know they treat you right the first time around. read more

In July I purchased a 2018 M550 from Paul Miller BMW and I am very pleased with the level of customer focus and attention to detail. After pouring over my options to custom order or buy I found a vehicle here that ticked the majority of the items I was searching for. Before making contact I was intrigued by the family ownership of Paul Miller Auto Group and their racing heritage. When you arrive at the dealership you will find evidence of this in their fantastic selection of vehicle inventory. Tom Bonarrigo was an exceptional Sales Manager who in his polished nature ensured all the details of my purchase are addressed to complete satisfaction. Allen Heyman was my sales advisor who helped process the deal and ensured the delivery of my vehicle was seamless. Massachusetts has a unique way of managing registrations and plates but for Paul Miller and team this was not an issue. It should also be highlighted that the services department was some of the best I have experienced in my 13 years of BMW ownership. Jose and Alexa were fantastic and I appreciate the level of communication. If you are in the Boston area and in the Market for a BMW (or other dealerships within the Paul Miller Automotive Group Porsche, Audi, Land Rover, Rolls R, Bentley etc) make sure to take a close look at Paul Miller. read more

I've leased 2 cars through this dealership. My current is ending rather soon, so I reached out to the sales department, as I couldn't get in contact with my previous client adviser, with which I had a wonderful experience/relationship. I was told that he had left the PM group and relocated down south. I was very annoyed that no one in management had contacted his clients to notify them of this, as it is the logical thing to do, especially with the end of my lease approaching. I was forwarded on to Brittney Szucs, to whom I explained that I wanted to exit my lease early and get into a newer car. She showed no interest in helping me and eventually I stopped answering her emails since it was apparent how lazy and unhelpful she was. I was never a fan of the employees who worked in the service department either. Now that my CA is gone, I have no reasons to do business with this particular dealership again, as they show no compassion to retaining current customers. Luckily there are many other dealerships in the surrounding area. read more

They will send an email confirming the car your looking at is available. Then when you drive 120 miles to get there it isn't available anymore. Bait and switch. read more

Updated review: I invited Paul Miller management to contact me to discuss my lousy experience last month - so they could get more info or resolve the problem - and they never did. They apparently don't care. Avoid this place. ++++++++++++++++++++++ Came here to see a used car, got treated like crap by a disorganized sales rep who wasted his own time and evidently didn't like his job. I stopped in to see a used car Paul Miller BMW had advertised that day. This salesman sat me down to blab meaningless sales talk in his office for 15 minutes - which got nowhere, since I told him clearly what I was there for - and then he walked me all over the lot in the cold for 15 minutes looking for the car. Finally he checked some list and found that the car was already sold. If he'd done so at the start he could've saved the whole ordeal. I asked if I could test a similar used car so this trip wouldn't be totally worthless. Incredibly, he refused, sarcastically suggesting I wasn't a serious buyer and wasn't worth his time. Which was grossly insulting and just wrong - and also made no sense because this salesman's disorganization is what wasted his time.. So the hell with this guy, and the hell with Paul Miller for keeping guys like him on staff. Management, respond if you like, and I'll tell you who I dealt with. He was a lousy sales rep and clearly needs some retraining or worse. read more

Love Paul Miller BMW, Fred you are one of the best! Thanks a million.

I had an appointment with Paul Miller BMW to test drive of the 2015 428i. I left work early, drove an hour and made it promptly to my appointment at 6pm. After waiting 10 minutes, my associate, Jimmy, told me he was running late and would be with me shortly. I casually perused the dealership while waiting. 10 minutes later, he returns and lets me know that another associate will be able to help me. After waiting 40 minutes, the receptionist told me he was unable to reach Jimmy and asked if I wanted to make another appointment for another day. I respectfully declined and reached out to the general manager to explain my experience and understand where things broke down. His response not only didn't answer the question but went out of the way to assure me there was no prejudice motivation behind the behavior. I really wished he spent less time explaining what it wasn't and instead let me know what went wrong. I cannot in good conscience recommend this establishment. read more

AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am disgusted and bothered that my problem has escalated to the level it has. I took off work yesterday and went to the dealership directly before making any complaints to the BBB, consumer affairs, internet, etc. to try to resolve this issue and stay a customer of Paul Miller BMW. This action in turn led to me being threatened by an employee, and being told they did not cause the problem, they are not fixing it, etc. and forcibly being told and DEMANDED to GET OFF THE PRIVATE PROPERTY REPEATEDLY by Mike Gruber (Service Manager Director) in which I had to call the police to come and get involved with this matter and file a police report. I brought my car to BMW in Bloomfield on August 13, 2012 to get an initial oil change, and a Diagnostic check and Multi-Point Inspection of the vehicle because I just purchased the 2003 X5 (66,000 miles) a week earlier from TSJ Auto Brokers in Lakewood, NJ, the car was in excellent, mint working condition. Bloomfield BMW did an oil change and a full diagnostic check on the vehicle which I have all the reports/codes and told me only a couple things that needed to be done with the car: belts, air intake boot, and engine gasket was leaking. Other than those things, they said and documented the car was working perfectly. I brought the car to Paul Miller BMW because it is closer to my home to have the above mentioned things fixed, once there they also told me the water pump, thermostat, hose, disa valve, expansion tank, etc needed to be done. I agreed to do all of those things as well. I came back two days later to pick up the car and my air conditioning was suddenly and completely broke and blowing hot air which we noticed IMMEDIATELY because someone left it on and set both temperatures all the way to 60 degrees which me or my wife have never put it below 68-70 because the air coming out was freezing and it worked PERFECTLY. It is very strange, that after a 6 mile test drive drive by a SERVICE mechanic, that NO ONE ever mentioned to me, oh by the way, your air conditioner is broke. Rather than deal with this problem and correct it, your dealership would rather lose a customer for life, treat a customer in extreme disrespect, and risk the consequences of me talking to friends, family about this experience, and filing numerous complaints against this business. Mike Gruber would rather simply strong arm me and shoved me off like I was garbage and DEMAND me off the property saying this is private property. If this is the case than I have no problem letting EVERYONE know how I feel and explaining exactly what happened to protect other customers from this happening to them. I don't understand how this dealership thinks a customer can drop a car off to be fixed, and when you go to pick it up something else is completely broke and they expect you to pay for it. I refuse to allow this to happen, and be treated the way I was treated by your company. I simply wanted the problem addressed and corrected, instead they made a very poor business decision in the way they dealt with this issue. paulferrera81@gmail.com read more

Paul miller BMW is disgusting.... Robert Mann was my salesperson - i was in for an interest in an m3. Granted - I am a young guy, I know more about the e90 m3 than he does. The competition prices are relatively significant as the car was not FULLY equipped (missing about ~4k in options i.e., competition package, upgraded speakers, convenience). I knew the price point I wanted and he kept throwing his lovely 'funneling' logic. I ignored it - went for a test drive and the manager was revving the m3 like a 16 year old kid. Again granted I'm young, i have enough respect that this is not my car yet and I am a customer - WHY WOULD YOU DO THAT.That doesn't fly with me. After he wrote up the contract, he made a mistake not he contract and redacted the offer for a higher price. I was not having it. Gave him three options otherwise I would walk. He emails me back with the most sarcastic phrases telling me that if I do not take this car now 'my chances of ever find an m3 close to perfect is on the corner of fat and zero LOL'. A 60+ year old salesman talking to me like this is absurd. Work on your sales pitch next time. The car I 'wanted' was lowered by another 1,000 as of this morning. If they accepted my price last week, it would've been better for them but i wouldn't buy that car from Paul miller BMW if it was the cheapest M3 on the planet after experience that level of professionalism. read more

I was contacted by one of their sales people to buy my car through Kelly Blue book. The offer was ridiculous and I told them I wouldn't waste my time unless they were willing to come up. They told me yes and I called to be sure. Spoke with a guy named Ryan and he set up an appt for me to come in. When I arrived they said he was off site and sent someone else who said they only off KBB. I was so frustrated but they did not seem to care. There is no reason for this level of deception. Did they think I was just going to say 'Oh well, I guess I'll sell it to you for that price." The receptionist was awful as well, trying to tell me that they didn't lie. What else would you call that? Do yourself a favor and stay away. read more