Worst experience ever. I will never go back. Unfortunately I wanted a very specific car or I would have walked away from this deal. After I agreed on the purchase of the car it took another 4 hours for the dealership to process the paperwork. They seemed more concerned with other deals over getting mine done. I purchased from out of state and I could not get them to process the transfer of my registration. I made repeated calls and sent emails. Never could get anyone to simply call me back. I am still waiting to hear from the General Manager. I guess he is still on his "Meeting." Terrible customer service. Not what I would have expected from BMW. On a positive note-- I love the car. read more

Where do i begin? As you can see from all the happy folks who commented, this is NOT THE PLACE TO GO! I bought my BMW from a different dealer but brought it here for service seeing how it is the closest BMW from my house. So when I initially came here for service the Service manager informed me my warranty would cover everything besides wear and tear for 100,000 miles, great! Right? So i brought it here another two times after i failed my emissions. Recently i contacted BMW for another service appointment seeing how i was having other issues with the vehicle. Mind you none of these issues are wear and tear and my mileage is approximately 45,000. When i contacted the same representative she informed me I no longer have a warranty and will have to pay the hourly rate for service and repair along with parts. So i fought her and finally decided to use an outside BMW tech, he did the repairs but still cost me a pretty penny. About two days later i go to BMW and find out my warranty had not expired and i was MISLED! At this point i dealt with almost everyone in that dealer until finally the Director of Service contacts me and tells me to basically shove it! So this is the kind of service you will receive not only when buying a BMW but also after you buy one! Don't even bother buying into their guarantee of prestige or award winning "customer service," once they have your money THEY DONT CARE! read more

Had an awful experience here... Ended up buying at another BMW. The salesmen was rude and couldn't answer simple questions regarding the vehicles. read more

My BMW from Paul Miller is such a great car! I have no regrets about buying a BMW, but I regret that I bought the car from Paul Miller. I've had a number of problems with their sales department and their car loan department and took these problems to the manager of the dealership, BMW North America and the corporate office of Paul Miller. I won't list all of the problems I've had with this dealership, but the straw that broke the camel's back was when they didn't properly record the nicks on the rims of the loaner. When I brought the car back, they accused me of scraping the rims and wanted to charge me for them. I no longer go to Paul Miller as I've found them to be dishonest on more than one occassion. I happily take my car to Manhattan BMW and will buy my next car from them. read more

I wanted to get a BMW and from the first day I went there I felt like they just weren't interested in selling me a car. I emailed a few time and called and the sales assistant told me they didn't get my messages or emails. I suppose they're just doing too well to have stooped to selling me a $40,000 car when they can focus on the more expensive ones. Made me wonder why BMW even makes the entry level cars if I'm not worth their time. read more

Something VERY wrong and VERY SHADY with this place. To start, I called in the morning to receive no call back. So I called back only to have a rude receptionist answer AND rerouted back and forth for about 5 minutes. I finally reached a very nice gentleman named Ken who was very helpful and kind with my inquiries. I went ahead with an appointment that included a wheel lock set, two tire mounts and an alignment. They quoted a price of $380.... fine, but after speaking with my regular mechanic, I soon realized I was paying around $250 more than what was necessary. I get it, dealerships cost more. I was instructed to get the wheel lock ordered and no labor. I called Stephanie (who set my appointment) back and requested to buy only the wheel lock. Just to be clear, she was very nice!! She said no problem, "we can order it, bring your car in so that we can make a definite match". I drove 25 min and it was a waste of time. I walk into the service center and explained the entire scenario yet again. The young lady who was as helpful as she could be, came back with a price quote of $360 after speaking with someone. I said "360 for what?" I said, "that's 20 less than you quoted me on actual service to the car". Another gentleman looks at her and says, "yeah there has to be a misunderstanding". It was also clear whoever was giving these price quotes was giving this young girl a hard time. So, the young man takes the paper back to whomever and comes back and says, "it's $360 to order the set and have them put on". I said "no, this morning I had a quote for 380 for labor, two tires mounted AND the wheel lock set. Your numbers make absolutely no sense". He then says, "they can take the wheel locks off and put in the original lug nuts you have for $160". Umm no, I watched two of mine come off already and that 2 seconds isn't worth $160. He THEN disappears and comes back with a wheel lock supposedly fitting my car and says, "the mechanic just so happens to have an extra and you can buy it for $20 bucks". I said, "what, no, just order me a wheel lock and I need to use a card" Swear to God, he says, "well you can go to an ATM and you are saving $5 and we can't order it because there isn't any in stock". I called my mechanic and he said to get the hell out of there and directed me to Roxbury BMW. Now, that place is professional!!! They took care of me in two seconds without all the extra shady shit. AVOID THIS PLACE AT ALL COSTS!!! read more

Not a bad experience. Nice sales staff, but high pressure to protect my expensive tires and rims - even though they were covered under my existing collision insurance. Finance Manager was pretty pushy on that one. Sales guy Allen was easy to deal with. Got a decent deal but they stole my trade :(. Such is the high end car business I guess. read more

Came in person to get an esimate lease price for 2018 X3. My sales assistant, Fred, was far most rudest salesman I've ever met. Drove 30 min to get here, went home in just 3 min. read more

Scott at service and Alex Morello in sales have provided me with great service and my 6 was clean as a bell when I picked her up yesterday.

Thank you Paul Miller BMW. Awesome people, great service and more importantly, a pleasant buying experience that exceeds all expectations!! I can't ask for a better way to get a new car especially when another dealership (Rochelle Park, NJ) did a bait and switch on me last minute; the day I was supposed to pick up the car. Tony H at Paul Miller totally came through. He worked with me and have everything all squared away in a lightning speed. I was able to pick up my car within 24 hours and not to let it go unnoticed, this all happened on his day off. I am beyond thrilled. I might have waited an extra day but it's well worth it at the end when doing business with a honest company and professional people. Marcelo G and Pete were also great. Marcelo totally broke the stereotype of a dealership finance manager, who typically tries to sell you anything and everything. I didn't feel pressured into buying anything that I don't want to. I was impressed with Pete who walked me through every single button in the car. He exemplified a millennial can do as great of a job as anyone else; he was also very patient in answering my endless questions. People at Paul Miller are true professionals and courteous which is very different from other dealerships I've visited and experienced around northern Jersey. I am a loyal customer for life and will be sending all my families and friends there in a heartbeat. read more

I saw a car I liked on Paul Miller's site. I called in and said I wanted to come see the car. I arrived there 30 minutes later and the car was ready for a test drive. I liked the car and said I wanted this car. I was in a rush as I was about to leave for a long weekend. I asked if I could get the car quickly. Well, in less than 90 minutes, I left the dealership with the car and was able to enjoy it for the weekend. That's some service! Thank you Levinston for a great experience! I will definitely recommend Paul Miller BMW and Levinston. read more

Friendly and fast service. I do wish they could fix the IPhone connectively thing, but it was not their fault.

Wayne, Paul Miller BMW. So far off to a bad start. The sales dept. so far is aweful, I don't even have my car yet. I cant get anyone to returns calls or e-mails. I'll update my post once they deliver my car 9 days so far and still waiting. read more

Horrible sales team - they should be banned from selling BMWs. They advertise on TV and believe they are rock stars. For sure they get a lot of customer traffic but that has led them to become arrogant. Their car prices are always too high and their attitude is "take it or leave it". They are happy to find the next sucker that walks in. Intelligent buyers will be extremely disappointed. Suggest you go to another BMW dealer - or better still, try the Mercedes Benz of Caldwell where you will be treated like you deserve - especially since you are buying a luxury car. read more

Don't use them for service. I have a BMW X5 and I needed an oil change. Simple, huh? I dropped my car off last night and was going to pick it up today. I usually try to get a loaner, but with them it's a week's long wait for one and my car needed a service. I dropped it off before close of business last evening and they didn't do the work, nor did they even bother to call me. I tried to call them three times, got sent to voicemail, and texted the service person who was in change but he also didn't bother to respond. They also sent me a video of my car after I dropped it off with (totally black) no pictures. After trying all afternoon (it was after 5 pm and still no contact for them and they close at 7 pm) I finally had to call a manager who said he would look into the situation and get back to me. Never did. They are currently holding my car and I have no transportation. I told them I wanted to pick it up. THEY DON'T CARE THAT I'VE BEEN WITHOUT A CAR FOR WHAT'S GOING TO BE 2 DAYS OR MORE. I WANT MY CAR BACK! read more

Service. Impossible to schedule service with a loaner. Plastic molding is falling off the car, faulty turn signal, needs wiper blades, oil change.... still not enough to get an appointment! Even a full week ahead.... nothing. Even for my wife who is 9 months pregnant. Even offered her service on the day she already told them she has a scheduled induction. They need more loaner vehicles and smarter employees. Can't wait til the lease is up, this will be my last BMW. read more

Odd seeing previous unhappy postings. I've shopped at several BMW dealerships and I've not been happy with those unnamed service departments or the salespeople. On a recommendation from a friend I went to Paul Miller BMW. 7 years later I still drive over an hour past 3 competing BMW dealerships to come to Paul Miller BMW. On my 3rd new BMW and ordering my 4th next summer. Never an issue with service and working with the sales team is relaxing. read more

Where do I start? the sales rep assigned to me couldn't locate the car I came to look for, I had to give him his own stock number to find the key, then he couldn't find the car (it was in the service bay) and ended up very briefly showing it to me (from the outside, I could have looked at a picture for that. No test drive offered...if that was not all, the trade in value offered for my BMW was $7k below NADA and/or Kelly and the offer price for the new one was $3k over the closest quote from dealers in the area. The sales rep Allen H was arrogant and tried to make one feel like he was doing a favor. Don't waste your time visiting this dealer if you are an informed customer! read more

I have been trying to locate my 'perfect' CPO BMW 5 series and visited six dealers around NJ. My experience at Paul Miller BMW was outstanding from start to finish, in particular Fred Barden who handled my purchase. The dealership is modern, clean, and the staff very professional and courteous. I felt that Fred handled the transaction very simply, was straight-forward, honest and pleasant. He was patient throughout my detailed questions, found answers and followed-up in a timely manner. I saw the car late on a Saturday evening almost at closing time; Fred was in no rush. One week later, we had the finance all locked down and I was driving away. Having been to some of BMW's nearby CPO and Internet sales showrooms, I can say that Paul Miller BMW treated me as if I was buying a brand new car and I would thoroughly recommend it, and in particular Fred Barden. I'm a very happy customer. read more

Service at Paul Miller BMW is always awesome. My latest trip there was no different. From the greeting in the bay to welcome by service consultant and reception, I always walk away feeling great about my decision to go with Paul Miller BMW. read more

Ask for Daut if you plan on purchasing a vehicle from here. I've never met a more knowledgable & friendly car salesman in my life. There wasn't a single question he couldn't answer immediately. Dealing with car salesman can be intimidating and nerve racking but he truly makes the car buying experience fun and stress-free. He is the epitome of class and professionalism and I would recommend dealing with him to anyone who walks through their doors. So happy I chose to do with business with this dealership. I even got a phone call from my salesman about a month later to check in on me and reassure me that if there's anything I need I can always give him a call and thanked me yet again sincerely for allowing him to handle my purchase. Beyond satisfied read more

Smooth purchase experience - price is very competitive and Paul is quite knowledgeable and kind.

Fantastic service. Fantastic customer lounge - specialty coffees and snacks. First Class all the way.

Good price on the car ( plus 1 stars) , but after you make a deal they forget about you ( minus 4) . In summation, they are sneaky, can't do math, won't call you back, and you have to do everything yourself. ..Terrible customer service. my sales man left for vacation before I signed the contract. When I got the contract from someone else it was 1000 more then we had decided. I had a deposit on the car and he said either take it or leave it. I really liked the car and it was still a good deal, so I took it and a week later got an invoice. The invoice was 800 off, and I had to go in person to fix it ( bc they didn't understand over the phone) . The salesman was condescending and after he fixed it, it was still wrong- by 200 this time. then when I put 10k down... they forgot I gave a deposit ..... so overpaid in my down payment. Three weeks later the battery died COMPLETELY and I had to get it replaced. I asked for their sales manager bc I was finally fed up and NO CALL BACK. i got a baby bmw car for my nephew ...two months after I asked for it- after going 4 times in person and calling both months without receiving a call back. I told them it was important i walked out w it in my car bc it was his birthday that month. After I paid for the car they obviously didn't care. O yeah.. It wasn't the one I originally asked for when I finally received it two months later.. If you work for Paul miller BMW in Wayne and you want this down, give me a call. read more

very happy with the attention we received; the overall experience. No pressure, professional interactions all around. Car was just what we expected. Would recommend to friends. read more

Paul Miller BMW is a terrific dealer. The service department is exceptional--excellent care for my car and for me!

I have been dealing with Paul Miller for many years and they have always been good to me. Rich my service advisor is great!! Pamela read more

I used their body shop and the services were very good expect it took so long to fix my car.

Very helpful and courteous staff. Knowledgeable about the car. Not pushy at all. Helped me pick my dream car. read more

Disgusted. If I could leave a 0 rating I would. My partner and I went in with all intentions of purchasing a new BMW X1. To our disappointment we were not greeted when we walked in (maybe because we were wearing gym attire). After looking at the vehicle for about 10 minutes, we looked over at the reception desk and there were SEVEN employees chatting about nothing and staring at us. HELLO! I CANT BUY THIS WITHOUT YOU?!? This has been my experience at this dealership several times. I'm so annoyed I am writing this review from their parking lot. Off to BMW of Morristown we go. Thanks for .... nothing. Terrible customer service. read more

Brought my car here for a recall noticed I received. They gave me back my car in WORSE shape then when I brought it. Literally the most unhelpful, unaccommodating, and uncooperative service I have ever received!!! I would never expected this from BMW especially because my family has owned 5 of their vehicles. They told me they couldn't help me and took no blame for what they did. They definitely do not "value" their customers. DO NOT GO TO PAUL MILLER BMW for service of any kind. "Expected BMW" service from BMW. read more

Ive been with BMW for over two years now, I had taken my car in today for its routine service (filter, oil, wipers, fluid fill) all of which usually takes an hour of waiting for my service to be completed. Today on the other hand, the service department had me waiting two and half hours for my car to be finished... I what I find funny is that my paper work states that my car was in and out of service within an hour, now why was I waiting an extra hour and half for my vehicle on top of the hour it took to service my car. If I was for warned of the ridiculous wait time, I would have requested to have a loaner car so that I could continue about my day until the car was ready... and no! Having them wash my car after the service was not necessary nor should it have taken an hour and half extra considering it's been pouring outside aaaaall damn morning! read more

Paul Miller BMW stands out among the luxury car dealers not just because they sell a superior product but also because they go the extra mile and treat you like their most important client. The showroom is incredible containing more than 40 cars and you can spend all the time you want researching undisturbed by overbearing sales people. When you're ready - they're sales professionals are ready with expert advice, thorough product knowledge and a readiness to meet your offer. This was a very different experience and a very positive one versus previous experiences with other brands and dealerships. Try them -- you'll like them. And if all goes well, you'll be driving one of the best cars on the planet. I bought an X3 with tech package - I LOVE THIS CAR! read more

Started my inquiry online then went to dealership in person,. They do hand off the internet leads to vehicle specialist/sales reps though when you get there, which Paul Miller seems to do with their Audi dealership as well (was looking at A6 too). In both situations the sales reps were excellent though, and were professional and honored what was discussed online. Jack Khoury was my sales associate and he was fantastic. I am in finance but he even explained multiple security deposits that I was not aware of before. It was a very competitive and fair price from the start, with very little negotiating needed. I still dont quite understand the "certain" VIN number promos that go on with BMW, but fortunately for me the vehicle options I wanted (specifically a dark interior) must have had promo on it because I was comparing with another dealership who could not make the same deal on this same combination of options, but could the deal on the same vehicle with same MSRP but in a light interior because it had the promo from BMW on it. BMW if they are listening that is odd if you ask me because it cost the other dealership and salesman a sale whom I was working with first and were great as well (thank you Elvis at Prestige BMW for working so hard but just couldn't find the right car for me with the promo on it. I would definitely recommend Paul Miller's dealerships as all of my dealings with them they started with them being very competitive from the start and not being insulted with an absurd starting price..which happened with a few other dealerships along the way needless to say I didn't care to call them back. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. Just got a certified five series. The salesman and BMW genius did an excellent job explaining Everything to me. We have bought several cars from this dealership and would never go any place else. We service all our cars here, the service techs know what they are doing. Never had to repeat a service. Thank you to the staff. You guys are the best. read more

My son found a BMW he wanted to possibly buy on their website. My husband called(being he has more experience buying/selling cars) he was told it was available so he made an appointment for the next day since we are 2 hrs away from this dealer, we received an email from Brittney in the am confirming that the car was still there so we drove all the way to the dealer. The car is on the lot so we checked it over before we went inside to get the keys. When we went in we were sent to a different salesman, he sits us down and leaves for about 10 minutes, we see him walking back and forth a few times, he then returns and tells us the car was sold last night. We produce the email from this morning and the response was "well sorry but it has a deposit on it, did you put a deposit down? We said no, he then replies "well we have nothing else for you in your price range". We were just dismissed! Talk about unprofessional, for a large dealership they certainly lack the wherewithal to maintain a professional level. I certainly won't be going back there and I recommend to everyone else look for a dealership that actually cares about their customers. read more

Let me preface this by saying I never feel motivated to write reviews, ever, even good ones, but this place irked me to the core...... Let me begin by saying I did not purchase a car from here, I only test drove a vehicle. I did make an appointment and I was met promptly at the front desk by a salesperson(name isn't important, not my intent to get anyone in trouble, but to give an opinion of the dealership). Before I tell this tale, I should preface that I was dressed like I was going to the gym. Shorts(it was like 20 degrees out), old track jacket, and sneakers. I had rolled out of bed in Connecticut at 4am and driven my in laws to airport after they were here for the birth of my son, so I was a mess, no sleep, yada yada! I really went out of my way to go to this place, what a friggin mistake As we sat down and started speaking, I sort of got the feeling that this gent was going thru the motions and really didn't think I was worth his time. Not that he was nasty, just sort of curt, very short answers, not the usual cheery/smiley sales person you might expect. I kind of felt like I was being booked at a police station or interrogated by the FBI "your name?" "your phone number?" "your address?". I don't know if this somehow tied into my appearance, but who knows. Now, don't get me wrong, I certainly don't need my ass kissed, but this was downright ice-cold treatment, like awkward talk in an elevator. We got into the car and started driving. I noticed a check-engine light and asked what was wrong. I was told "oh they will fix everything before you buy the car". Not exactly the smartest thing in the world to say while a person is test driving a car, let alone having an engine light showing on a supposedly CPO 2012 750Lxi with only 3700 that your asking 66K for, which, supposedly, was examined by the BMW master mechanics. Hmmmmmmmm! Makes you think, doesn't it This was all well and good, certainly not the best experience Ive had at a dealership, but certainly not the worst. However, the worst was yet to come. We get inside and it seemed that this man was basically trying to get rid of me. We barely sat down and he was giving me his card saying "thanks for coming in" blah blah. I had to ask if they even wanted to evaluate my trade, which was curious, because usually, that's the first question they ask at a dealership. After I told him year, make, miles, and model, he took my keys and didn't even ask where my car was??? He walked the opposite way of the lot, I assume, to some other office to talk to a manager, or maybe to the bathroom to take a leak. Who knows. After a few mins, he came back and gave me 14-14.5K, which was a serious lowball. Then, this man had the nerve to tell me that it will probably be less when they actually look at the car. THEY DIDNT TAKE THE TIME TO WALK TO THE LOT TO EVEN LOOK AT MY CAR!!! After taking my key, this moron wasnt even smart enough to lie and say they did look at it! Now, at this point, I knew these turds were scammers and liars. I proceeded to tell him that I had the car evaluated at 4 different dealerships and received 19.5k twice, 20K, and 19K. Plus, NADA, Blackbook, Edmunds, KBB, all reflect similar numbers. This nimrod's answer to this was that the other dealerships were actually scamming me, and that they werent giving me a real discount on the actual vehicle, just inflating the trade number. I guess NADA, Blackbook, Edmunds, KBB were also somehow scamming me too. He then very curtly told me, "well, thats the number we'll give you, and the price on the car is already discounted, so let me know" That was it! If youre in the tri-state area, there are way too many other BMW dealers to go to that this joint can surely be avoided.This was my only experience with a BMW dealer, since, IMO, the 7 series cant touch the S class in any respect, which is the car I am now focusing on. The BMW just didn't suit my taste, as you basically feel every pebble you run over in the car read more

Worst dealership experience ever. Stopped by last weekend to check out a potential new car as my current lease is coming up really soon. Told the salesman (Don't really remember his name, I think it was Tony. Couldn't find him on Paul Miller website) about what kind of the deal other dealership (Morristown) has in the area. The salesman told me to "get back in your car and drive 90 MPH and go back to Morristown BMW".. He didn't even bother to spend anytime to talk to me. I was in and out for like 5 minutes, including the waiting time for this sales guy. read more

I bought a new 2014 X3. I cannot tell you how much I hate this place. They have horrible costumer service. The maintenance department stinks. I thought at BMW they would treat you well but they couldn't care less at this place, they just want to sell you a car. If you want a BMW go somewhere else. I DO NOT recommend Wayne BMW. read more

3rd Car with PM BMW. Went from 530i to X5 to 750il from 2002 to 2015. First two were great, however the last one was horrific. Not only did the car leave me stranded the customer service has degraded. At every turn, no accountability and everything was put on me. @1200 a month and the brand / dealer loyalty I exhibited there should have been more customer loyalty and focus. May buy another BMW in the future, however it will not be at Paul Miller. read more