Great experience on a day I needed it!…read more Got the Mediterranean salad and boy did it hit the spot. Fresh veggies and the balsamic dressing was just right. Went a bit early for lunch (11:30) and while they weren't busy, things were a little slow - staff were busy making sandwiches for call in/take out I suspect. Wish I would have gotten the name of the staffer who not only took my order but stepped up to finish it when another staff got called away. I'm not a sandwich fan at all so I usually pass by any sandwich shop. Glad I stopped in today.

I love potbelly's , very disappointed they forgot the chicken for the avocado wrap . I told them…read moreto add hot peppers and it looks like that's all they put on with the toppings. I even left a 15% tip. From the pictures you can see how drenched the sandwich was. Please do better at this location.

Potbelly Sandwich Shop has definitely grown on me…read more In my initial experience with them, I ordered a sub for delivery. For whatever reason, I wasn't expecting it to be toasted and I don't think I figured out the online ordering well because it was very plain. The last couple of times, I've been in house and have enjoyed the experience. First of all, their subs are primarily meant to be toasted. I really love their tuna and swiss with all the fixings (including, for a small fee, avocado). It's great! Their subs come in three sizes, skinny, original, and big. I typically get the original, which is still plenty big! Their set up is order at the counter and then move on down the line. Instead of having all the condiments visually in front of you ala Subway, they have a list of what you can get on your sandwich and you just let your sandwich maker at the second stop know (the first stop, you just tell them the sandwich, size, and bread type). They don't have quite as many veggie options as other chains to top your sandwich with but they have enough to give your sandwich a little veggie oomph. All in all, a great spot to stop for a quick sandwich. Get to it!

It was exactly as I expected it to be; clean restaurants, pleasant staff, adequate ingredients,…read morefresh toppings and toasted sandwich. Nothing special, but good enough and filling.

First timer for us in potbelly. My sister described it as a nicer Subway. And I agree. This store…read morehas big seating space inside and some tables outside looking at the main street and a little bit of the lake. It's pretty nice eating outside. The day we were there, something was wrong and smokes were all over the inside of the store. The staffs were suffering from the smoke but they were still trying their best to work. Very friendly staffs. The $7.99 combo meal was perfect. You get a half sandwich, a bag of chips and a drink. Food was good. We tried the meatball, the Mediterranean. Good flavor. It's a nice place for lunch.

This was probably the least clean Potbelly I've ever been to. Food all over the floor, table was…read moresticky, bathroom toilet paper looked like this. There were also multiple flies inside and a bunch of cardboard boxes in the dining area. Service took a while and if this is how the dining area looks, it makes me wonder if the kitchen is even worse. Perhaps they need more staff to keep things clean!

I want to give a huge shout out to Potbelly in Algonquin on Randall road.  Yesterday I was having a…read morevery chaotic day  and accidently ordered thru the app from the wrong location. I posted in a local chat group that it was available for someone to pick up so it wouldn't go to waste. Shortly thereafter I got a reply from the general manager that he was not only refunding my money,  but thanking me for thinking of others!  So very kind and really unexpected! I aways loved Potbelly's food but what a great example of caring about your customers!  Definitely now my favorite!!

I will NEVER come here again. If you are looking for a hot sandwich you won't get it here. This is…read moresecond time I have gone to this location getting grilled chicken and cheddar and the chicken is literally ice cold. Not even luke warm it's disgusting. I will never give them my service again. Giving it a second chance is was a waste of my money.

Over the years, I have popped in here from time to time to pick up a quick lunch when I need…read more It's a quiet, easy spot to have lunch. They have both tables and booths you can sit at if you are dining in. The staff is always friendly and I have never been disappointed by the sandwiches they make. My personal favorite is the Italian.

Stopped by for lunch with a friend. Here are some thots:…read more --Very busy during the lunch hour, even with a multitude of other lunch options nearby. --Service was friendly and efficient. --I ordered the half apple walnut salad. Portions are good. Salad was enjoyable. --Cost was reasonable at $7.50. Recommended.

Pretty hard to make a mistake while making these sandwiches, but this store does, consistently…read more Service is very rude and unpleasant. I actually wish the best for these folks and hope they find something they actually enjoy doing.

Food service in ambience is always amazing. The staff there are also very friendly. The Baja…read morechicken cheesesteak is usually what I go with.

Stopped by to get something to go for lunch. While the line was a bit long, they work quite fast…read more All the staff were very kind. The place itself was nicely cleaned. I ordered an original Italian sub, and it was delicious! The peppers were nice and spicy, but if you do not like spicy, then I would stay away from them. Overall, great experience, would come back.

Came here for a quick bite and I ordered the avo turkey sandwich and to my surprise my sandwich…read moreliterally had l lettuce and turkey in it, no avocado and no cucumbers, no cheese as advertised. With it being so busy I didn't even bother going back to complain about this, but I was definitely upset. I still ate my very dry sandwich because I was hungry but next time I guess I have to make sure I ask if I'm getting the ingredients listed for the sandwich??? im not sure what im missing here.. We also ordered a cup of broccoli cheddar soup, which of course it was very good . I think if they have new staff, they should definitely be paying attention because this was an awful sandwich and the service was extremely slow! You will most likely never return to this location for a sandwich .

Terrible customer service!!! I don't recommend ordering online at this location because the staff…read moreis rude and don't have good problem solving skills. I placed online order (picture attached) and saw that they couldn't give me cranberries I requested because it's "an extra charge". Fine, not a problem... So I went to register and asked for a side of cranberries so I could pay for them. Well... That wasn't an option and the manager walked up and asked if there was an issue and the lady said "she has a PROBLEM with the cranberries" and i responded with I don't have a PROBLEM with the cranberries I just have no option to add it as an extra online which is why I put it in the notes. So I am here trying to pay for it. Manager said there no way for them to do that. So I asked how do I get cranberries? He said you'd have to do it when you order it... Which again, isn't an option online... I've NEVER had this issue at the Algonquin location and they have excellent customer service. They even acknowledge you as soon as you walk through the door. Everyone was busy chitchatting that I had to stand by yhe register and wait for the crabby employee to finally do something. I didn't get a name but she was an older woman maybe 60's with grey ponytail. Never coming here again...

My family and I came here for a quick lunch. The staff was friendly, food was made quickly and with…read moregood portions for the price. The inside has a few tables and is nicely decorated. Great place to grab a quick sandwich or salad.