Paul's really came through when I was in need of an AC fix. I couldn't be happier with the level of service I received. From start to finish this company was professional and experts in their field. The pricing is fair and the techs were incredibly helpful. Thank you so much for everything I will be recommending you to everyone. read more

Chris and River are AMAZING. After my elderly mother got a quote from Comfort air for $9800 for new ac ducts. I called Paul's air conditioning and heating. Chris and River came by and looked at the ducts and said she in fact didn't need them all replaced but in fact she only needed a small section replaced and another section reinforced. Their cost estimate was 1/8th the cost that comfort air quoted. From now on my mom will ONLY be using you. read more

Replaced our AC compressor for reasonable price and kept us appraised of the repair. Also have annual maintenance contract which is always on time. Polite st read more

I had been a loyal customer of this company for 35 years and was always satisfied with their services---until the recent change in ownership. Unfortunately, my experience since then has been very disappointing. Commitments that were made were not honored, and the level of service has declined significantly. It now feels like the focus is more on revenue than on customer satisfaction. It's unfortunate to see such a long standing , reputable business lose. It's customer-first approach. read more

I had two techs from Paul's out to my home on 3/13/26 to complete a yearly tune-up and to get my condenser started. The two techs said there was a couple leaks and they wouldn't be able to fix it today and they would have to reschedule when they get the parts. The lead tech said to me I can fill it up now with coolant for $1,135 and it should last you through the heatwave and then we'll come to install the parts we will refill your unit of coolant again after the repair at no charge as long as the service is done before 90-days. Now I'm being told by Paul that his technicians would have never said that. I said why would I pay $1,135 for something that should have been replaced? Stay far away from this Company. read more

Happy camper here! My heat went off on Sunday afternoon. Called Paul's first thing Monday morning, and Jr. came out the same day and repaired it for the cost of a service call! Great value! I am truly delighted. I won't hesitate to call them again if needed. read more

Our a/c unit broke-down on Friday. A call to Paul's had a technician come-out to our home first thing Saturday morning. Given that the repair was under warranty, all we had to pay was for the service call-out. The technician was on-time, efficient and very friendly. In less than 15 minutes he had the problem diagnosed and fixed. These folks provide tremendous service. read more

I cannot recommend this company highly enough. From the very first time I called them to this time, they have always been very responsive both on the phone and in person. I just had my air conditioner go out last week and they sent someone the very next day early in the day and got my air conditioner fixed for a nominal fee. About five days later the air conditioner went off again and I left them a message. They responded at 7:30 the next day and were out at my house by 9::30am. Again very fast and fixed the air conditioner under warranty. The part they had installed a few days earlier had gone bad. They are very expertise and provide a pleasant experience both on the phone and in person. I think they are extremely valuable and professional. read more

Great service from Paul's Air Conditioning. Had an additional unit installed at our home. Shout out to the team the sent - Chris, River, Frankie and Pedro. They were on time, professional, friendly and cleaned up afterwards. Highly recommend them. read more

A good & honest company. They have been servicing our 2 units for about 8 years with 2 x per year service contracts. Reliable and they show up when they say they will read more

Honest, professional, very respectful of property, clean, neat and polite and knowledgeable staff. Great job! Highly recommend. read more

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They worked under AHS and Earl's Air Confitioning charged me $16.000 twice the price of any other company I'm a senior citizen who they took advantage of. read more

My HVAC system is 10 years old. I am diligent about 2x year routine maintenance with the company that installed the unit. Over the years this company has grown with TV ads and billboards all over the Desert. The routine service calls have turned into sales pitches - 'you need to replace your entire system - $13,500', 'your system won't make it through the summer'. When I pushed back saying the HVAC is operating fine, I was met with a different sales pitch -'if you don't want to replace it, here are some urgent repairs totaling $4,500.' I said NO! Several of my neighbors speak very highly about Paul's. The technician came today for my first scheduled maintenance. He explained that my HVAC is in great shape. He identified two issues, not urgent, that will need addressing. Total for repairs - $200! I'm a convert and am grateful and relieved to have found Paul's! read more

I called Paul's A.C. because of a very favorable review that I saw on my local Next Door channel. I only needed a seasonal service on my AC unit as I was not having any other problems. Service tech Juan showed up and took care of the service. He was on time, polite and pleasant to deal with. About two weeks later, my unit stopped working. The fan in the unit simply would not spin. I called Paul's and explained the situation and they sent out a tech the next morning. Fernando arrived and after a quick estimation of the situation, he decided that the problem was a frayed wire connection to the ON mechanism. He quickly repaired it, made sure the unit was working and the temperature in my home was actively cooling down. He apologized for the inconvenience and told me there would be no charge. Now THAT is Customer Service!!! I'm happy to be able to tell others about Paul's A.C. Service!!! read more

Chris is the best guy around! He's conscientious, fast and makes solutions that work long term. Thank you for doing such a great job! Don't use anyone else. read more

The BEST service ever! I called Tina at 3:30 pm. on a Friday, 124 degrees outside, and my house was 85 degrees inside. Paul and another young man showed up around 5:30pm. Took care of it in 15 minutes( unit needed to be cleaned). WoW, can't thank you enough. You are all awesome! read more

Absolutely not the company to deal with. Unprofessional team lacking in communication and reliability. Not worth reaching out for your AC needs. Stay away...you've been warned. read more

Unprofessional and lazy, we had our unit in the attic looked at and filter changed only for the unit to be damaged. Low an behold your dumb employee decided to not listen when he was told what filter size and jammed the wrong one into the unit busting the cap so that it needs taped up EVERYTIME WE CHANGE IT. Absolutely Unprofessional and not worth your time and money. read more

Paul's was great to come out and check the air conditioner that I already knew needed replacing and told the service person to get me a price immediately so I could have the air conditioner replaced. I followed up the next day to find out if they had a price yet. It has now been a week and have never received a price. This was a rental property and I stressed the importance of getting this done immediately, I just needed a price. Even with phone calls telling my situation, no price, no call, and no email. I had to go to another company who came out after calling them in the morning and the put a new air conditioner in for me that afternoon! I would not use this company again. read more

Horrible owner. Stay far away from this company. Stay very very far away from this company. Rude. Dishonest. Poor service. Sold us a piece of junk. read more

We requested a quote update and they visited our new construction site almost a month ago. No response, even after leaving several messages. Then finally 4 days ago someone at the office said they would talk to Chris. After 2 more calls, they have determined they need additional documentation. Needless to say this experience is very frustrating. We cannot recommend doing business with Paul's Air Conditioning & Heating. read more

I had Paul's install an AC splitter system May 23 of 2019 the system broke about a year ago when I called Fred at Paul's he said they no longer work on Samsung and to call another company to have it fixed, I spent $3400 for something I cannot use it will not heat and it will not blow hot air either, word has at Paul's is losing employees they have bad attitudes and I will never work with Paul's again I know some people might have a good outcome, but my outcome was -$3400 for something I can't use read more

So sad to leave this review. I have 15 air conditioners in a number of buildings. Started off great. Paul was responsive, professional and honest. Great communication. All went to hell when Paul left for an extended break for months. His son Chris is apparently running the business. Terrible communication, not showing up. Not doing promised work and not returning calls. They left one of my tenants without heat for over a month after repeatedly not showing up to do the work. Paul would be heart broken. I give up. Off to find another company. read more

I only have wonderful words to say about the service, price, such pleasant to talk with the girls in the office, etc. I just signed up for the annual maintenance program and would recommend all to do the same. Lets all have a healthy, kind, and COOL summer and year. read more

We own a rental place in Palm Springs and, living two hours away, Paul's has rescued us more than once. Every single time, Paul's has responded in a timely manner, completed the work quickly and charged a very fair rate. After having a plumber charge us $225 to plug in a water heater that was unplugged by a painter, we are so grateful to have such an honest service company that we can count on every time. Highly recommend! read more

Run, not walk, away from this company. The AC stopped working and it's clearly a result of poor install - there are stains indicative of leaks exactly where the installer would have made the connections. There were numerous problems in the pas but at least in the past they would come out and remedy their poor work, even if it took several visits. Now, they just say that they don't work on those units anymore so call someone else. I would understand if I was not a pre-existing customer and wasn't calling to get them to remedy something they clearly broke, but this problem is 100% related to the poor work of this company. No self-respecting tradesperson would ever hide behind a 1 year labor warranty when the issue is such that it could not reasonably be discovered within 1 year of the work (the work was done in March of 2022, the unit has been leaking refrigerant but May of 2023 was the first time the AC was turned on for the season, so if the leak had been more severe the unit would have run out of refrigerant before the end of Summer 2022 - these units don't have guages that say how much refrigerant is left like a gas tank, so it was impossible to know that the unit was out of refrigerant until it was turned on for the first time in May of 2023). read more

Thieves. My mother's air conditioner which had been installed several years ago by Paul's, stopped working. They refused to honor their contract, citing that they no longer servicing Samsung. Simply put, steer clear of these thieves. read more

After doing a lot of research, we chose Paul's to install our new AC system last October and I'm really glad that we chose them. Installation was quick and thorough. They said that if I ever have any issues or need maintenance, that we could call them any time and they would do the work free of charge. Our AC stopped working at about 5 pm on the day before Labor Day - literally the hottest day of the year so far. I called Paul's, left a message, and, as others have said in other reviews, we got a callback a few minutes later. About 15 minutes after I gave them my name and address, a technician showed up and had the AC running again in less than 30 minutes. I can't say enough about the customer services. These guys are top-notch! Thanks! read more

I just moved into my condo in May of this year. In July, I noticed discoloring on the baseboards in the primary bathroom and 1/4 bath. Within weeks, mildew and mold developed on the walls and even started seeping through the living room wall. I spent weeks investigating the problem. The cause is FAULTY INSTALLATION by PAUL'S HVAC! The result = is just under $11,700 worth of damage. Insurance refused to cover it because the slow leak was not reported soon enough. Paul's refused to provide service records other than the initial installation as if HVAC's are under HIPAA. In addition, two other condos (and counting) have had faulty installs resulting in water leaking and mold damage to their homes. The HVAC and mold remediation team I had to hire said the damage caused by this slow leak has probably been going on for a while so either Paul's HVAC shotty work fell apart over time, or they broke it back in April when they came to fix the heater before I moved in. They are very dodgy on the phone, and of course, they just switched "systems recently," so all of their old records are on their old system. Asak my neighbors how Jay left them hanging when he came to clear the exhaust and didn't have the parts to fix the leaking hose and told them to put a bowl under their sink for more than a day during September heat in the dessert! Shady! read more

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I just want to say what a great company this is. My AC went out Friday the 21st. Since I have a home warranty I called them first. That was the beginning of a nightmare. They sent out Pacific air and heating out of Indio. They said my Compressor was shot and that it would have to be replaced and even replacing it wouldn't guarantee that the unit would work very long. They were there for no more than 10 min. Too make a long story short, my home warranty company referred me to another AC contractor after I had a few issues with Pacific air and heating. The second contractor wasn't any better. They weren't able to get out for another 2 or 3 days. I had already waited 3 days and since I have an elderly person and a child in the house I needed this fixed immediately. I called Paul's air conditioned and heating and explained to them my emergency. The LSU that answered the phone was super friendly and understood my sense of urgency. Within 15 or 20 min they were there. The gentleman, I wish I could remember his name, was very thorough and explained and showed me in detail what he was doing and concluded that the compressor was fine. It was another part that was broken. He replaced it right then and there and got my AC back-up and running. The price was super reasonable. I know that In about a year I'll need a new unit and you can be sure I'll be calling them. Great company and customer service. THANK YOU! read more

Paul's Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Palm Springs, California

I have replaced my two AC units with Paul's recently. They addressed my concerns and provided service I needed. After the replacement of the AC units, Paul himself showed up to check everything to make sure they were properly installed. It was very professional. I have no problem referring them to my friends when they need the AC service because I know the Paul's Air Conditioning & Heating Co would take good care of them. read more

I have nothing but praise for this company. It is a family run business, and Chris, one of the owners has always been more than fair and pleasant to work with. We have had 6 systems installed by Paul's and if there were any issues they have been addressed quickly and in a professional manner. There are many good A/C and heating companies in the desert, but I think Paul's is a standout. We have always been budget minded and have found them to be very flexible and sensitive to our needs. 10 stars! read more

A friend recommended Paul's to us, and we could not be happier to have taken his advice. When we had an issue when the heat wave hit a week ago, we called Paul's and service tech Michael was at our house that afternoon. He quickly diagnosed the issue and made the repair. He was professional, thorough, explained the issue in easy to understand terms, and the system has been working perfectly ever since that. We also decided to purchase the twice-yearly service program, and had our Spring maintenance check done today. Service Tech Omar showed up on time, did a thorough maintenance check, and discovered an issue with the capacitor on the other unit that was not in question when Michael was here. He properly attached the capacitor, solved the issue, and finished the system check. Like Michael, Omar was friendly, professional, knowledgeable, and very thorough in his work. We cannot recommend Paul's highly enough. We have used other A/C-Heating companies in town with very mixed results. Paul's puts them all to shame. read more

Always provide excellent service. Have now used them in two different homes and they go the extra mile, which is important living in the desert. They understand air conditioning systems and get them fixed right when others are unable. Thank you for your great service. read more

Called Paul's about a condensation drain issue with my A/C. They came the next day as promised and did a great job. And since they originally installed the system when my condo was built, there was no charge. What a pleasant surprise! read more

My parents started with the air conditioner being installed by Paul's in 1999. There are no words to express the most outstanding service over the years. Integrity, honesty are what the employees represent when completing the service call. Prices are competitive to others, but why go elsewhere??? Please don't ever change. My dad calls Christine and he says she remembers my dad. Every switch of the season my dad calls Christine and the service tech arrives to complete the switch from heating to air-conditioning and visa versa. This last time required alittle more work as the motor or compressor went out. My dad stated the owner came out to assist and by the next day they work was completed. Thank you from the heart. I know that my dad can rely on Paul's air-conditioning for reliable service. read more

Paul's should be your one and only call! We needed a new and larger AC system- starting with Chris in the office to Fred and his crew installing, we had an awesome experience! We absolutely love our new AC! We highly recommend Paul's, excellent customer service and quality products!! read more

I'm very disappointed in Paul's services. They installed a ductless mini-split unit in our garage that we are turning into a game room, and it's not cooling the room. It takes more than a half a day to make even a small difference in temperature. I've called them 4 or more times, and I never receive a callback. I'm prepared to pay more for a better unit if need be, but I can't reach them. Also, their quote had a Mitsubishi unit, and when they installed, it was an AC Pro unit instead. When I called their secretary and explained, she told me that "they're all the same," meaning that there's no difference in air conditioning units at all. I'm writing this review because I'd appreciate a callback, but also, I hope this isn't the typical manner that they treat their clients. read more

After dealing with a dishonest Home Warranty vendor, Paul's saved the day for my parents' 3 week broken air conditioner. Finally called Paul's and they fixed the issue within hours. Edna was fabulous and helpful on the phone. We will use them again!!! read more

I just had Paul's come out to perform an annual service on our AC system, and it was an excellent experience from start to finish, The office team and the technician - Brian were amazing in all aspects. Brian checked everything out, was very courteous and respectful of our home, and gave some great advice on maintenance and use of our AC. This was very helpful in that we are new to the desert and have never had an AC unit in our previous homes. Thanks Paul's! read more