This Pavilions is very nice inside. The set up, the openness and best of all, the wine and liquor section. Beautiful, just beautiful. The staff is always friendly and they usually have a wine tasting going on too. Only complaint is they are out of stock on some things I need for making dog food and I have to go to another store to get what they don't have but that's the economy these days, low or out of stock on many things. read more

I really like this store. The deli counter has great food items. The meat counter, desert stuff, I like it all. I find the staff friendly and helpful. read more

BEWARE! This store sells fraudulent gift cards and refuses to rectify the situation. The $200 VISA gift card we purchased to give as a gift apparently had been hacked and was never usable. Pavilions refuses to refund or replace it or even assist in an investigation. Shop elsewhere! read more

Do not order any specials online because you will not get it. They run out of everything the minute it is advertised. They do a lot of false advertising. read more

The sushi chef makes great sushi. This is the best part of the store. They desperately need a bakery ticket system at the deli. It is NOT the responsibility of the customer to monitor who goes next. It is very uncomfortable for the patrons. They also need to remove the small potato chip stands from in front of the deli counter before there is an accident. Why put barriers between the customers and the staff? I had mentioned this to the deli manager three months ago and the response was, "Corporate wants it this way." No reflective thinking at all. Sad read more

I ordered groceries for delivery around 3 Pm yesterday. Apparently, I was past the delivery time or ordered too many items to get a 2 or 4 hour window and had to settle for a 8 to 9 Pm delivery. When the groceries didn't show up a bit after 9, I called the store. They said they were running behind schedule. It never arrived. I called them to see about getting it delivered today. No dice. They wouldn't deliver until tomorrow. I will not use their services again. I have used the delivery service from other grocery stores and have not experienced this particular problem ever before. They certainly need to get their act together. read more

Clean store, can always find what I'm looking for, great bakery. And I like the fact US Bank is in the one in West Hills

Needed a cute and tasty cake last minute.. so drove to Ralph's on Victory And Fallbrook . No variety and cake lady was on disability leave or at least that's what the employee said. I'm like ok forget this. So I move on to Pavilions and woe to my surprise they had a huge variety with very affordable and nice looking cakes! This was something simple but tasty for a co worker. Thanks to Gloria who made it all happen... she was very helpful and friendly, not to mention it didn't take me more than 15 minutes!!! The red velvet cake was amazing by the way!! read more

Pavilions - Red Velvet!! Two thumbs up - Grocery Near Me - West Hills, California

I spent about $120 on 8 small filet mignon steaks..... I know not to expect the best meats but these steaks were all Very tough....I have had better steaks at Norms. I was ashamed to serve these. Never again! read more

Grocery Delivery is horrible. Do not use grocery delivery. It used to be fairly reliable. Would there be out-of-stock items sometimes? Sure. Would they be a few minutes late sometimes? Of course. But if someone was running late I would get a phone call. Today, I had ordered delivery between 12-2. It was 5:30 pm before my groceries arrived. And my groceries were obviously in the truck for quite some time waiting to be delivered because they arrived at an unsafe temperature. I had to throw out $14.27 worth of meat. Customer Service was pleasant enough, but so far I was offered $5 off my next delivery order. Like I'm ever going to get delivery from them again. Save your money and get delivery elsewhere unless you like playing salmonella roulette. read more

What happen to you Pavilions? Twenty five years in the neighborhood and have witnessed your failure thru the years . I stopped coming and then give you another chance and every time it gets worse, mediocre service and low quality food . Why do you think people rather drive and pay more to Bristol F . Whole Foods and Trader Joe's ? Service, service service and food quality simple and easy formula. read more

This Pavilions has an excellent meat department and bakery. They also have many hard to find goods. The liquor department is always well stocked. I frequently buy flowers from this location as they have an excellent selection. The checkers can be a bit cold at times but usually they are courteous. read more

I have mixed feelings about this place. The employees you find amongst the store are notably kind and helpful. However, the ones that work for guest services are rude and have quite the attitude. Makes me think twice about ever returning. read more

Horrible experience with the delivery service. Ordered online, set a delivery time and checked the box to be provided substitute items (in the event they didnt have what I ordered). Ended up getting the order with either things listed as delivered (but not delivered) or not been provided substitutions for about 20% of the groceries ordered (Pavilions are you really telling me you have no spinach or cauliflower anywhere in the store???) Tried to reach someone at the store to rectify.....reach a really rude representative that just kept either putting the phone down on me or transferring me to a dead extension. Finally reached "Alberto" who said that they couldnt fix anything until tomorrow as the delivery dept was closed for the evening. Tried again the next day and got a repeat performance from the same woman on the phone. Save your sanity use instacart or spend you money at Ralphs down the road! read more

Manager Jane needs to get retrained on what it means to be a manner. Argumentative defensive person without even listening to concerns. You need to understand what customer service is. When a customer makes a complaint don't blow them off and get defensive. Not coming back again. read more

I am so happy to have a spectacular grocery store in my neighborhood. Prices are reasonable (especially sales items), and I have found the customer service to be stellar. One time, I left an item that I had already paid for at the cash register, and the cashier tracked me down on FB to let me know I had left it there! That is above and beyond service! During the pandemic, I utilized their grocery pick up weekly, and always had great service and perfect orders. However, one time I got a cauliflower that had some mold on it. I called the store and they told me to come back and they replaced the cauliflower with a more expensive organic cauliflower, because they said the organic was fresher and had just arrived that day. The workers here are amazing! I don't understand all the negative reviews, but I have seen belligerent customers being very rude to the staff here. Come on people! These essential workers showed up during the pandemic to serve us and ensure we had food to eat.. please treat them with more respect! read more

I need to make this short and sweat since I don't have a lot of time as of now.. This Pavilions can be a horrible store. Most of staff is rude, The prices are 10% more than other stores around the area for the same items. DON'T come in the morning, like I said in the " tip " . They only have one checker open and no matter the situation they will never open another one. Plus that checker has to play bagger 50% of the time as well. I was there this morning with 5 people in line and the checker was bagging a young lady's items while talking to a coworker while 4 other people were standing there waiting in line. I give them two stars because their food is very good! That I will not take away from them, but that is not the only thing you need from a store like this. VERY disappointing store that is supposed to be a higher end grocery store! Good Luck... read more

Pavilions is the closest grocery store to my house, so I spend a lot of time here. There are some good things about it and some not so good things about it. I feel like they're making an effort to improve the shopping experience for their customers. They've even invested in shiny new shopping baskets. When was the last time you saw a grocery store buy new shopping baskets? In fact, I like that they have shopping basket receptacles all over the parking lot. It's a pet peeve of mine when people leave their shopping baskets willy nilly all over the place. I've spent a lot of money fixing dents from evil, runaway carts. But I digress. I like that they've invested in upgrading their produce. They have a lot of organic choices and they even stock hard to find produce. You can even buy quail eggs there. I'm not sure Whole Foods has quail eggs. They also have a huge flower/gift area and the cost of the flowers is quite reasonable. When I can't make it to the Calabasas Farmer's Market, I often buy flowers from Pavilions because they're rather affordable. They also have a great selection of Belgian beers....that's big! They really do need to improve their butcher area though. I can't tell you how many times, I've stood and waited for five or more minutes for a human to show up and help me with butchered meat or fish. It wouldn't be so frustrating if they had a bell you could ring to get their attention. I've mentioned it a couple of times to the gals at the register. We'll see if they take it to heart. There's also a constant barrage of phone calls that come in EVERY TIME YOU'RE THERE. "Dairy department please dial 2 - 9 - 1." and this goes on and on and on and on and on....the entire your time you're shopping. That doesn't happen in any other grocery store I shop in. Can you find another way to transfer your calls? Relatively good shopping experience....that's why I don't venture down to Ralph's any more. read more

Omg! You guys suck. I've been pumping money into you for years and you can't get your delivery service figured our! You e left me hanging so many times. I hate you. I'd rather pay more and get great service from Bristol farms. Bye read more

Pretty solid grocery store. Well stocked for the most part even though the bakery didn't have a few things prepared. Go there early and your shopping trip will be a breeze (before 10am). I love that they have finally invested in self checkout lanes. read more

Over 12 people in line with only one cashier open at 8:30 pm while Manager walking the store . Shame

Its 10 am and I am enjoying a cup of coffee. As I look around I notice the floor is dirty. The bathroom was.ok by Tijuana truck stop standards. Things are broken and haphazardly done. One gets the feeling that the people working do not care about the customer experience. read more

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Pavillions is now one of the best grocery stores in the area. Liked Albertson's on Victory but it closed.. Pavillions is an upscale Vons brand. This location is actually really good. The entire front area beyond the cash registers is produce and the selection is sizable. There are organic options that I tend to avoid. Looking beyond the produce is a Panda Express location. Yes, it seems odd that there's a fast food counter inside a grocery store full of mostly healthy food that you can prepare yourself for less. But apparently there are people who can't get enough of Panda Express and can't go to the one in the Fallbrook Center. All the other food selection seems fairly industry standard. If we want ice cream, there's plenty. Chips, right nearby with the cookies. The employees are always friendly and helpful. They have baggers which I appreciate because supermarkets are moving away from them and having you bag your food. read more

A friend suggested I order some cupcakes for my daughter 13th birthday. I called the Bakery the day before and placed the order with Archie. I said I would pick up the next day at 12:30. I went to pick up the order during my lunch hour to save time and the order was not ready. Sam told me he would tell the Cake decorator when she got back from her lunch. I told Sam I would come back around 4:30. Sam said call first. I called the Bakery at 2:00 and spoke to another employee who checked for my order and it was still not made. I asked if someone could put the order together by 4:30. He said yes and asked what frosting. I arrived at 4:45 and was waiting to be helped. A women was taking a cake order another women came out from the back to help someone find garlic bread. I asked the women if she could help me as she tried to run to the back. She said I had to wait for the lady taking the cake order. I explained this is the second time I had to come to the market to pick up my order. I complained to the Supervisor who passed me off to the manager Hilado who made me wait as he put some paperwork away. He went to the back to look but my order was not there. All he said was sorry. No I will address this with the Bakery staff, no here take these cupcakes at no charge for your inconvenience. The customer service sucks. The workers as too task oriented. Customer should not have to wait when workers are free. I spoke to 3 different employees and none of them took the time to complete my order. read more

Update: it's 2 days later and I'm still calling every day to get a refund on groceries that I didn't receive. Weirdly, I always have to talk to "someone else who isn't there right now." read more

Shoppers should watch for the expired goods that never seem to be taken off the shelves. Just today ended up needing to return to store since Danon Yogurt that was sold was actually 7 days past expiration. When I pointed it out - response - ah ok. We will need to change our stock. INDEED. HOW ABOUT YOU STORE PRODUCT THAT IS ACTUALLY UN EXPIRED read more

I go here because it's convenient, but perhaps on some days I should not. There is this older lady with below the shoulder length hair. She's always been nice , however one evening I went and her cashier light was on, and I went into her lane. She was talking with an elderly woman, which is fine, but do it on your own time, not company time. She told me there is no waiting at an adjacent cashier. I didn't want to rush to judgement and not wanting to make a scene, i went to the other cashier, but this has really given me poor opinion on management that allows an employee to treat a customer this way. read more

Expensive store. Expect to pay more here than the other local markets. You would expect to get better service. Line around the building to get in. Lines at the check out were crazy long with rude people cutting in line. The cashier Janet did not even say hi, She just rang me up and said here is your receipt. I hate when people don't thank me for coming. Janet if i'm not there you don't have a job. Only 4 lines and the ring yourself up area was closed. See ya Vons. read more

A lot to like about my local grocery store. Downgrading them due to the change in Sushi chef. Previous guy was very nice and accommodated my (and other people's) requests to make some of his Sushi without sesame seeds as some folk have an allergy to them. Unfortunately he refuses to accommodate this pretty easy request because and I quote "Sesame seeds are included on the ingredient list for the sushi." Really? Manager doesn't seem to care. Other than this new development, meat and fish counter and produce are really good. read more

Do not order online groceries from this store. Their fruits and vegetables are always bad and they never fully deliver everything that you ordered. I was accosted and insulted by a racist customer service rep, Dennis Urzar who made many racist connotations about me when I called to get a refund for items that were never delivered. I had been getting the run around for almost a week even though my credit card had been charged. They finally found that my frozen groceries almost $70 worth of items were sitting in their store freezer. This Dennis Urzar refused to give me my refund. He made racist remarks about me. I reported him to the assistant manager and to corporate. This store needs cultural sensitivity training for staff and training on how to speak to members of the minority population. This Dennis was rude, insulting, outrageous in his remarks and was shouting at me at the top of his voice. I have never in my life seen such horrible and outrageous customer service. Will never shop there again. read more

Rudest staff I've ever encountered in a supermarket. The self checkout attendant refused to aid me with a 2-item purchase for cash. He told me at the top of his lungs to get in a regular checkout line. I was so embarrassed. Twenty minutes later, I was on my way. Even the rudest markets I've been to overseas have more competent and polite help than what was experienced here. read more

Archana (I hope I'm spelling her name right) in the Baking Dept, did such a wonderful job helping me today! They were out of the cake I needed, but she told me she could make one while I shopped. She was so fast, and the cake was beautiful! She is a very talented decorator, and she made me feel like she really wanted to help me, too. So friendly - such great people skills! read more

We had a great experience!! I wanted to thank Steven the Seafood Manager for his exceptional service! He went above and beyond for us! Also Kat the the cashier was a delight! read more

This store has the worst deli department service EVER! I've been coming to this location for over 2 years now, and the deli department never seems to have their act together. At almost every visit to the deli counter I encounter some sort of problem. The main problem that I have noticed is that the employees in this department just don't seem to want to wait on the customers. They will look at you and either look the other way or walk away completely. I don't believe that they're short handed because they always seem to have a full staff behind the counter... this is why it's so frustrating. With all the money spent to revamp the store, I really thought this department would get their act together. Sadly, they haven't. read more

I have been going to this pavilions for over 22 years and I have always received excellent customer service and great products until recently. I was judged, tricked and lied to by a Female supervisor at the store and an associate who did not honor the store policy. I checked with another market and went back a second time to have her fix the problem. She tried, but did not succeed in getting another co-worker to back up the story. I ended up calling corporate the next day and filed a complaint. Joe, the store director, reach out to me immediately after my phone call to corporate and handle the situation properly. This same female supervisor also kept me waiting for thirty minutes to verify information three weeks ago and wouldn't let her cashiers handle the transaction. It was a coupon for five dollars off for Pete sakes. It's not the money that is an issue, but the poor and inappropriate actions of the female who didn't do her job properly. She was dishonest to this customer and continues to have a Narcissistic and rude attitude at the work place from past and present store observations and interactions with customers. The amount of less then five dollars wasn't coming from her pocket and should have just been given and moved on. Once again, Joe handle this situation appropriately and smoothly within two minutes. I will be back and shop once again. read more

I have never met a ruder employee at the meat before. It's certainly not the first time with this guy. Never a hello how can I help you. Very short. Makes the whole thing very unpleasant ! Unfortunately I cannot attach the pic I took. He is young man hat with tats. Hispanic or middle easter decent(which doesn't matter. Just trying to give best description of whom I'm referring too) read more

Grumpy frizzy blond haired cashier with a really bad attitude at the 10 items or less line. Acted like she was doing me a big favor by ringing me up, because I wasn't interested in a Club card. Won't be returning. read more

Can I give negative stars. Total sh!t. Constantly out of basic staples so they can push more expensive items. Try to buy produce and it was rotten. In the middle of buying poke at the meat counter and the worker said "that's really old, I would not eat that". Disgusting. Shop anywhere else. read more

I cannot express how much I hate coming to this place. There are always giant lines. Always!! Doesn't matter what time or day. The employees are also constantly complaining about the upper management which I really don't want to hear about. Why do I come hear if I hate it so?.. well, it's down the street from my house. It's my emergency stop and I regret it every time!! read more

Many improvements at this Pavillions. They finally got the long line and check out managed. Good job. They transformed the gross seafood counter into a real meat department with real pro cut butcher meats AND THEY HAVE SEAFOOD FROM SANTA MONICA SEAFOOD. There are many other improvements. The bakery has always been great-fresh baked, sometimes still warm breads and other freshly baked goods, baked on the spot. Customer service has improved too. Now the only reason I did not give Pavillions 5 stars is the Prices are crazy over priced. They mark everything at a way higher price, then you get the Vons Club discount that really is not a discount-they are trying to make us think we are getting this great discount, but we are not, nice try Pavillons. I can go to markets that do not have that fake club discount: Smart & Final, Vallarta Market or even Walmart and buy the same item for lower then the Vons Club discount. Sometimes $2 to $4 less then that fake Vons Club discount. All and all it is nice to have a market that has improved 10 fold. Good job guys! Now work on that fake Vons Club discount. Just mark the items for what they really are and do away with that silly fake discount. Really happy you got your lines and check out managed, I come to your market often now because of that. ;0) read more