Super friendly and efficient work, will definitely revisit with HVAC issues in the future.

I needed someone to come and take a look at my furnace 2-4 error which happened at night and Giovanni was very accommodating and fitted me in early next morning. They changed get a flat 49$ for diagnostics. My furnace fuse was busted and he replaced it for free. He explained things along the way. I would recommend Giovanni to anyone for their heating and cooling needs. Excellent value for money. read more

Make a appointment with Him yesterday to check my Heating system that wasn't working ' He said that he will go check tomorrow 9-11 or so forsure After he message me again that sorry i can go 12-2 i said that is fine please go there and text me eta when on way He said that sure kk Confirmed appointment 12-2 or so today This morning when i woke up and saw a message from him that he cannot make it there at all today due to his all 3 guys are sick' Cannot believe that he cancelled on me at the end movement he should've told me yesterday night or so he confirmed forsure he will make it there today How they run company if they do not have any crew to go to jobs ????? What a joke do not recommend neither recommend his way of talking to customers Maybe all of their reviews are from his family and friends ! Do not recommend this buisness who cancel on u at the end movement i got other messages on yelp from other companies that they can make same day but i trusted on this company who break my trust at last movement!! read more

Giovanni came exactly the time he said he would between 8 and 9 in the morning. I was so happy with his availability also since we hadn't had a working heater for a couple of days. I also appreciated his knowledge as well as the friendliness he showed towards my family as well. He did fix our issue and in the future we plan on having him service our heater again. read more

I called Payless Heating & Cooling and spoke to John. He was able to come by today 1/20/25 to look at my wall heater. Able to come sooner than expected which was great. After John assessed the heater, he let me know that it was just the thermostat that needed to be replaced. He also did tell me originally when I spoke to him on the phone that it would be a $49 charge and if he needed to do work, they would waive that piece. In this case, he did recommend that I could just go to Home Depot to get a thermostat that didn't need to be really expensive. John was very honest and letting me know that and at this time I did not need to replace the wall heater. I did let him know. I appreciated his honesty as well as his kindness. I would definitely reach back out for any services that I would need with my heater in future. John, thank you for your excellent customer service. read more

Payless Heating and Cooling Services - Wall heater repair. - Air Duct Cleaning Near Me - Dublin, California

Amazing service! Quick and efficient, will do business with them again. Very knowledge and friendly!

Very responsive. Fortunately, my system is up and running again, but would reach out to Giovanni again if (when?) it quits again.

Great communication and speedy service! We needed a new AC and it was easy to get an estimate and schedule installation with Payless. One day after the AC was installed, there was a problem with it not blowing cold air. I texted Giovanni Saturday night and he sent a technician over on Sunday afternoon and the problem was fixed within minutes (it was a loose wire). Excellent customer service, and I believe the price was fair! read more

I recently had an outstanding experience with Payless Heating and Cooling Services. Their professionalism and expertise were evident. Friendly, respectful, and answered all my questions. It's rare to find such a reliable service these days! read more

Our furnace was igniting but then shutting off immediately. It would then re-recycle and ignite again, only to shut off. We weren't getting any warm air through our ducts. I called John early in the morning, and he responded immediately. Even though they were really busy, he managed to fit us in that same day. About 45 minutes after I connected with him, Joey, one of his technicians, arrived at my home. He troubleshot the furnace in 30 seconds. I was worried it was going to be a costly repair and one that would require ordering parts, making the project drag on over the next several days. Joey sanded down some corrosion on a temperature sensor and confidently reassembled the furnace. He turned it on, and it works perfectly now. Total charge for the repair was just the service charge of $49. I have had this outfit to my home several times because they are trustworthy and excellent. They could've easily fooled me into paying a lot more, but their integrity is what makes them stand out. Thank you, guys! read more

Giovanni's service was great! AC had a cooling problem. He immediately got back with schedule, very helpful, quick with getting the job done. Convenient pay options and would definitely recommend him to my family and friends! read more

John is professional, polite, and on time. He responded quickly and solved my furnace problem the same day I called him. My thermostat was not working. He was honest and considerate. He taught me how to solve the problem myself to save money. I was expecting a problem might cost me a lot more money and ended up just paying him a diagnostic fee which is less than other companies I called. I highly recommend Payless Heating and Cooling. read more

Prompt, efficient and courteous. Just a great experience overall. They know what they are doing and are thorough.

September 12, John performed a routine A/C maintenance on out unit. He was on time and prompt. He showed knowledge and experience with our situation- He explained to me that due to a dirt filter, my pressure was high... after replacing the filter our system went to normal... He also recommended to get our A/C system replace due to it's age but not right away. I highly recommend John because of his care to the homeowners. He honesty told us what was necessary. The other guys will not fix your problem, they will sell you a new unit instead of fixing the problem. Thanks John read more

The owner, Giovanni, is absolutely fantastic. He is responsive to both email, phone and text, shows up when he says he will and does great honest work. The pervious company I engaged with told me not to get a permit and that my life would be easier, that company had also installed my heating unit several years back. Well, fast forward today and I just didn't feel comfortable not using a permit, mostly because of a nosy neighbor. I called Global Heating because I noticed the great reviews on Yelp to explain to Giovanni my situation. He gave me a price range over the phone for the job done right (I sent him some pictures/measurements), with permits everything included and it was around the same price as the other guys (who were clearly taking advantage of me!). When Giovanni showed up, he noticed the heater they put in several years ago was installed incorrectly, he would need to make some changes and bring it up to code... Well guess what, he did not change his price that he gave me on the phone, not even by $1. Great guy, great company, and most importantly someone you can trust. Wish everyone was like Giovanni and Global Heating, as all of us who live in the Bay Area know, that certainly is not the case. read more

Our AC unit was not cooling in the middle of a heat wave week. Reached out to Payless Heating and Cooling services was able to have our AC unit serviced that same day. Great customer service and great respond time. read more

John provided excellent service! Fast response and installation scheduling. Skilled technicians efficiently installed the air conditioner and promptly fixed any issues. Highly recommended! read more

A+ and 5 stars! My AC has been on its last legs for a few years and I knew I was going to have to replace it soon--well, "soon" became now and within a few days of Sal coming to check it out, Jerome and Fabian were here installing a new central air unit. Here's why they get five stars--they are friendly, professional, neat/clean, respectful and most of all, they do great work! They walked me through exactly what they did to make sure I understood the work. From Marian in the office, to Richard delivering the unit, to Fabian and Jerome installing, to Sal here at the beginning and end of the job to make sure I was 100% happy, everything went smoothly. I've worked with this company before and they continue to be the best around. Thank you to the entire team! read more

Payless Heating and Cooling Services - Air Duct Cleaning Near Me - Dublin, California

I have no idea when the ducts in our old house might have been cleaned but it was too long. Payless gave me a quote - $495 - and came and got the job done. Thanks! Hope they'll send me reminder in the recommended amount of time to Have the ducts cleaned again. He also gave us some important info about our system and about cleaning. And our house has strange old vents he had to deal with! read more

John was super helpful in fixing our furnace issue, and was straightforward and honest about his advice on what needed to be repaired, and when. A+ on customer service and transparency. Would strongly recommend John and Payless, and we will be coming back! read more

My air conditionior stopped working and Joey from Payless Heating And Cooling Services came and fixed it beautifully. a great value for great service. Joey was personable, knowledgeable, kind, honest, professional, and efficient. I am extremely satisfied with Joey's work and Joey himself. My go to place for all heating and cooling needs and issues is Payless Heating and Cooling Services. And my go to guy is Joey because he was fantabulous. read more

I hired John to do a routine inspection and maintenance on my central HVAC system. The system was working fine, but I wanted it checked out in advance of the summer just in case. He answered the phone when I called, came when he was expected, communicated clearly, and the cost was what was communicated in advance. I felt like he gave me good advice and didn't try to sell me on unnecessary services or part replacement. He also helped me clean the coils despite clearly explaining that the cleaning wasn't part of his regular service visits. I plan to use John again for routine maintenance of my system. read more

Moved into a new place and needed duct cleaning on the home. We could see a giant dust build up right at the entrance of the vent from the ceiling! Payless was amazing with explaining exactly what they were going to do when I requested the quote and then again when Adrian arrived to do the job! You got to love a company that's so transparent that they're able to tell you exactly the steps they're taking to do the job. Adrian was really patient and answered every question we kept throwing at him as new home owners. He was super careful with all of our stuff and would explain what he was doing if there was anything out of the ordinary. Overall when I want to get these ducts cleaned out again I will absolutely use Payless again! Easy process and tons of transparency! Thanks for easing my mind on my otherwise very stressful journey towards trying to move into a new place! read more

Had a great experience with this company, responsive, professional and friendly. Heater went out. Called them up in the morning, explained the problem and it was practically diagnosed over the phone. Came out same day and it was as he expected, motor burnt out. Gave us a reasonable quote, ordered the part, part came in the next day, arrived promptly and made the repair. He was also very generous, as he replaced a capacitor at no charge! My heater actually works better than before the motor burnt out! I would recommend and use this repair service again. Great experience. read more

Our air conditioner stopped working on a Friday evening at 5pm on a day when it was 95 degrees outside going into a hot weekend. We called many places and couldn't reach anyone or others said they were not available until next week. Then we called Payless Heating and Cooling and Giovanni picked up. He wasn't available for a few days but he understood it was an urgent situation and debugged the issue with us over the phone - he said it was 85% likelihood that the capacitor went out on the A/C unit. He said where we can buy one and that he would walk us through the install. We looked inside the A/C unit, took out the capacitor, bought a new one, and were able to easily install it and that fixed the issue. Thanks so much for the awesome customer service! We will definitely come back next time. read more

Our AC stopped working and I called Payless to get a quote based on their previous good reviews. John w was able to put me on his schedule right away and quickly identified the issue with our unit and was able to order the parts and got it fix the next day. Highly recommended. read more

Payless has been fantastic to work with! Our HVAC heat pump suddenly stopped delivering heat. We called and though it went to voicemail, I immediately got a text from John that he was with a customer and would call back asap. Got a call back shortly to schedule an appointment even though it was late evening. John came out, diagnosed the problem and solved it the next day and everything is working perfectly now. Can't recommend Payless more highly - thank you John and team! So glad we found you and called. Don't hesitate to call Payless with any HVAC issues! read more

You know how it happens: right before a heatwave is about to hit your AC goes out. Local competition was booked two weeks out but these guys were able to come out the next day. Courteous, knowledgeable and punctual. Even though the reason for repairs was entirely self inflicted (dirty filter) they were respectful and accommodating. When it turned out that my thermostat was fried as well Giovanni came out two more times (once to diagnose and once to install) at no extra charge. Giovanni was also extremely responsive via text. Highly recommend! read more

I used this company in the past for my San Jose property and called them again for my rental in mountain house. Very professional and clean. Joey had his shoe covers and asked permission to enter every room for him to seal my vents. Great tech . Thank you again for a job well done read more

I had furnace replaced by them before, they did it perfectly and professionally. I just bought an ecobee 4 smart thermostat and asked them to help install it. They came to help install it almost immediately for free without hesitation. Really excellent customer support as well. read more

John came out to look at my broken furnace. What really stood out to me is he called ahead and went through basic troubleshooting steps to check if it was a simple issue (clogged filter etc...) to save me the diagnostics fee. Though it was not a simple issue, he arrived on time, was very straightforward in debugging and giving professional opinion on what was going wrong. He answered all my questions in detail and was very honest and easy to get along with. In the end, thermostat was the culprit - swapped out and everything is back on track. Would highly recommend these guys for any Heat/Cool-ing issues! read more

After an open design remodel of our home, we were disappointed that the existing cold air return location now in proximity to our TV viewing area was intrusively loud. We called a number of HVAC companies to see if we could find a solution. Some wanted $160 just to come out and look at the job, others did not return calls. We called Global Heating and Cooling and talked with John. After explaining the situation he came out to see if there was a way to re-route the cold air duct so that the intake was away from the main room.  He suggested that he could route the duct though the garage and under the stairs. This required collaboration with the contractor who did our remodel to open the wall in the garage and provide a pathway under the stairs to a down stairs hall.  My contractor and John's tech, Abraham, completed the reroute project in about 5 hours and the result is awesome. John was right on on how much noise elimination could be achieved by rerouting the duct. Not only is the result great but Abraham did meticulous, professional work. Mike read more

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Joey and Dylan are great! They arrived on time and were very professional in their work. They got the job done fast and cleanly. The team was really knowledgeable about any HVAC questions that we had and help give some tips on how to take care of our ducts. Would definitely recommend them. read more

Payless Heating and Cooling Services - Air Duct Cleaning Near Me - Dublin, California

Payless Heating and Cooling provided the best rate for installing my Ecobee thermostat and Joey was awesome to work with. When the thermostat didn't work upon initial installation, he came back when I got a replacement to diagnose an underlying wiring issue to get everything up and running. In addition to his level of professionalism, he was also very kind and easy to work with. While this was definitely a smaller job, I'll be calling back when I have a bigger one in the future. read more

Payless Heating and Cooling were fast, responsive, courteous and professional. We had a major issue with our heating this winter, given we live in an older home, all other competitors gave us a runaround. These guys were awesome!! Thanks for everything! read more

These guys are so nice and professional. They did a great job cleaning out our dryer vents and air ducts. Very responsive when I needed a quote and wanted to book an appointment. I will definitely be using them in the future. Thanks so much for making this super easy for us!! read more

Payless Heating and Cooling Services - Air Duct Cleaning Near Me - Dublin, California

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Sal and his team are absolute rock stars when it comes to heating and cooling systems. Our 25 year old system finally died on us and while other companies I called were giving me mixed messages, Sal was straight forward with his approach which put us at ease right away. On top of the knowledge he provided on the initial call, a window opened up and his team was able to get to us the day after my initial call- amazing. His team was extremely professional and efficient as they were done with the whole system replacement in one day. I highly recommend Sal and his team! read more

Noticed my furnace stopped working a few nights ago. Called Payless and left them a voicemail to schedule a diagnostic and duct cleaning, was called back next morning by John, very professional & really knows his stuff, btw. Both technicians, Joey and Gabriel, arrived on time and were professional throughout the process. Paid $590 total for both services. Definitely worth the price for duct cleaning considering how cleaned out it was. read more

Gio was awesome!!!!! The installers were are professional and punctual. Had a really nice CARRIER system installed and it is absolutely marvelous!!! Overall, I would definitely recommend PAYLESS Heating & Cooling to my friends and family!!!! read more

I had Payless help me with my furnace routine maintenance and thermostat installation. The scheduling process was easy. On the day of the maintenance and installation the service technician arrived on time and quickly completed the work. The overall experience was great. read more