When dealing with home warranty companies it can sometimes get complicated and confusing. I called my company and they brought out Payless Water Heaters. They called me the same day, was able to look at my tankless water heater on the same day, and because they used 21st century technology were able to provide my home warranty company with the accurate information they needed to get my leaking water heater approved for coverage. Payless service improves from there... They provided a text message with a picture of the associate that would be working on my home. A dispatcher called me to say he was about 45 minutes away (in the beginning they do provide the typical "4 hour time frame window" ) however they kept me informed as to the whereabouts of the technician. The work was completed within the time frame they said it was going to be and Alex Garcia was very polite, clean and accommodating ( job #155969). When done Alex performed several tests to insure it was working correctly This is how a company does business!! Home repair is expensive and frightening to homeowners, Payless explained everything they were going to do and held themselves accountable to it. When something came up (which always happens in construction) they kept me (the homeowner) informed. Thank you Payless for making the project simple and easy now my family has reliable hot water again read more

Sal was a great service technician! He was professional, efficient, friendly, and completed the job in a timely manner. Got great service, with the water heater replacement same morning as we called. They had the best price. I would highly recommend them. John T. , Huntington Beach, read more

THIS COMPANY DOES NOT HONOR WARRANTIES. We had a new water heater installed two years ago after our old one rusted out. Last night I came home to a completely flooded garage. I made an appointment for a service call between 9am and 11am. The technician didn't make it to our house until 2:30pm. Bad enough already, but understandable, things happen, you were busy. After a quick glance at the heater, technician tells us we need a new unit. Again, it's only been two years. No worries though, we have a warranty, right? WRONG. Apparently labor isn't included. You installed a unit TWO YEARS ago and are going to just wipe your hands of us like that? Seems to me that you either installed a faulty unit (which is on you) or it wasn't installed correctly (which is also on you). How does it fall to me to cover the cost of fixing your mistakes? You are preying on people and it's disgusting. read more

My water heater in the rented property I rent was out, I tried to ignite the pilot light but couldn't do it. So I had Payless Water Heaters come out, $59 service charge just to come out and give me an estimate. Usually they're free? It was a Sunday so whatever. Apparently the repairman couldn't reignite the pilot light and said there was an issue that would set me back $599... wtf. Apparently, the fix needed a part that not many people have and we could wait weeks to get out water heater fixed. I called my rental property management team and they sent one of there guys out. Literally, just changed the thermocouple and they got the pilot light back on. Boom. Hot water back. And didn't have to pay $599 for a part and install I didn't need. read more

I had a major leak and was going on vacation the next day. I called the number on my 21 year old water heater and got Payless water heater. I had a major leak and I mean streaming leak. I told them I was cheap and Juan C gave me all of my options. I went with the 2500.00 dollar option but Juan C gave was able to allow me to break my payments into two. He was able to install right on the spot and that was damn awesome . Thanks Juan you deserve the best keep doing you and blessings will continue. !!!!!! Tyrone Jeffries read more

After the nice gas company man could not solve our impossible to re-light recently pipe-leaking 12-year old water heater, we called Payless. They came out promptly within two hours of the call. Juan, the amazingly skilled and cheerful technician, came prepared, assessed the problem and offered a couple of viable solutions, one being to replace the old with an upgraded model which he had brought with him in the company van. Within two hours, we had an up-to-code, safe, reliable, earthquake strapped, reasonably priced new water heater. Juan spotlessly cleaned up his work space, hauled away the old water heater, and left us feeling relieved and grateful for prompt, friendly and professional service. I would definitely call them again. Thank you, Juan! read more

Very professional. Would recommend to a friend. JARED B. Was professional and funny at the same time. Also very informative of the old and new regulations for waterheater installations and procedures. Thanks Jared!! read more

Payless was the first company to come onsite and look at the job. They were super friendly and described the job to me as well as 6 various options depending on the model of the water heater and the manufacturer's warranty. Payless was easy to work with. Super responsive and seemed like honest people. I would call them again if needed. read more

I called Payless for an issue with my water heater which was 20+ years old and Spenser came to my house on time and he explained what the problem was in a friendly way. He got his job done quickly and I'm happy that I can have hot water again. read more

USE ANOTHER COMPANY!!!!! Where to begin. Oh yes, two years ago, my wife and I had a new water heater installed and was told by the technician that there was a parts and labor warranty for 6 years on the water heater. We're happy and expect the water heater to last quite a while. Fast forward 2 years and my wife walks into our flooded garage because the water heater broke and began leaking. We have a 6 year warranty though so we're good. NOPE!! We were told a technician would arrive between 9 - 11 am to fix the water heater and didn't show up until 2:30 pm. We're ok with that because stuff happens. Technician arrives and tells us we'll need a new heater, but we're good because we have the warranty and were told everyone is covered. But then when the technician calls his boss who is the Manager and his name is JOSH, Josh told his technician to tell us parts and labor are not included and it was going to cost over $1,000 to install a new water heater. With the warranty, to install a new water heater, it almost cost as much to install as if we didn't have a warranty. This was unacceptable and we told Manager Josh we were told by his technician when installed that it was all covered. That wasn't good enough for Josh. Josh refused to honor what his employee had stated but then began throwing numbers at us as if he was giving us a discount to get a new water heater installed, which they either installed incorrectly, or installed a faulty heater. Either way, it was their mistake they needed to fix, but they refused to do so. So after numerous attempts to explain to Josh about how his company was not honoring what his employee told us, he said he'd call his boss, the owner to explain the situation, but Josh said his boss probably wouldn't honor any sort of discount, which wasn't comforting. Josh said the best price he could do was a little over $900 for the install of the water heater we had a warranty on. So, after Josh speaks to his boss, what do you know, the number comes down to $500, so the $900 was not the best he could do. They were just throwing numbers around and could have honored the warranty and what the employee told us, but to make a little bit of money, they didn't want to work with us. We were stuck in a corner and had to pay the $500. This company is sickening and disgusting and would never recommend anyone use this company as you will get screwed out of money and flat out lied to. Would HIGHLY RECOMMEND you go to ANOTHER COMPANY who is honest, professional and trustworthy because now we have another water heater installed by a company who doesn't honor what they tell their customers. Payless Water Heaters is and should be a no go for anyone looking to get one installed. On a positive note, Technician Josh, not to be mistaken with Manager Josh was amazing and very courteous and professional. He should work for a different company that appreciates people. Technician Josh needs a raise and was empathetic to our situation and very respectful. read more

Friendly, accommodating, honestly priced, professional contractor (his name was Thomas B.). The install looks really clean, I recommend. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Called these guys for emergency leak. Had both 75 gallon tanks replaced in one day! They were so knowledgeable and informative! New tanks working perfectly. So glad their number was on old tanks that they hauled away. The office girl was so nice and knew how to describe over the phone instructions on how to turn everything off. Was as if she was looking at exactly what I was seeing. She definitely knew her stuff! Jose came out abd checked things first and gave an exact estimate. Then young Aden came out shortly afterwards and had job done so fast and thoroughly taught what I needed to know. Thanx guys! Deserve more than 5 !! read more

Payless Water Heaters - My two 75 gallon tanks - Water Heater Installation/Repair Near Me

Within an hour and a half of calling them they had a technician at my door with the water heater. I'm an electrical contractor so I do know a little bit about everything when it comes to home construction and repairs, and I do know the price was very reasonable especially considering this was an emergency and they were out there immediately. I believe the technician's name is Michael did an excellent job very courteous and quick and the pricing was very competitive. I highly recommend them read more

Very responsive, excellent quality work and follow through. Juan the installer is terrific. Clean and very knowledgeable read more

Evan was dispatched immediately on a Sunday. Wow, for that! Our 17 yr old water heater broke. After talking to the company and a decision we had been thinking of for the past couple of years. I think we were waiting for our water heater to go out. We finally decided to go tankless. Evan was here the next day, spent the day working on the new system, and by evening we were 'online' with the new system. We tested it and got water on immediately. Excellent company. read more

I have over 14 years old water heater on my home, and start worry about it may break soon. I was trying to get quote and called. Representitve was super kind, and willing to help. BUT !! be aware there is $59.00 charge for their technician to come out for quote. Of course, they will waive the fee if I decided to install new water heater with them, but without knowing if their quote will be competitive, hard to spend $59 upfront charge. So I end up not getting quote from them. read more

Payless Water Heaters was very quick to respond to my inquiry about descaling/water heater flush and scheduled a technician very quickly. The technician, Manny, was running late and they gave me a call to let me know. Manny was super nice and friendly and was very knowledgeable. read more

Very responsive! Replied quickly visited within 2 hours and provided and installed new water heater same day!

Quickly came to my house to check out the water heater that wasn't working. Explained the issues and fixed quickly. Very polite. Thank you!

Extremely happy with the service from Michael S. He saved the day by thinking two steps ahead by obtaining our part (Icon kit) for a 75 gallon water heater prior to his visit. This saved us time and an additional day of no hot water. Highly recommend! Job# 154475 read more

Joey, our technician, arrived within 2 hours of our 7 am call. He carefully assessed our situation and determined we needed to replace our existing 25 year old leaking water heater. We told him we didn't know whether to get a tank or tankless replacement. He is very knowledgeable and very patiently explained how a tankless water heater works and answered all of our question about it. We did decide on a tankless but there was no pressure to do so. Joey is a very skilled and experienced technician and we had hot water in a couple of hours. He is also very friendly and it was a pleasure to have him in our home. read more

My elderly parents had a water heater that had a pilot light would not stay on. We called Payless Water Heaters and they came out right away. Hector was fantastic and noticed that the old water heater was just out of warranty. Due to this and their financial situation, he was able to work with us to get the best deal. We had him install a new water heater and he said it would take probably three hours but he was done in less time. Hector was very professional and explained everything to us as he went along. The new water heater is working perfectly and we are so happy with both Hector and Payless Water Heaters. Thank We will definitely recommend to friends and family who are in need of a new water heater! read more

So I put in an inquiry sometime in the middle of the night on a Friday night, Saturday morning. They claimed they didn't confirm my appointment until Saturday morning at 10 am. This appointment was for a service technician to come out to my home between 4-6 pm. To confirm and make sure nothing got misconstrued through text messages, I called and spoke to a live person and said closer to the 5-6 pm hour is better for me. She said fine, but somebody will still be calling before they come. Fast forward through a couple more phone calls, I finally get a message close to 5pm saying they can't show up at all. That's pretty bad, why not tell me this five hours ago, so maybe I could have found another company to help me. I understand that everyone is busy and it is a Saturday, but that was just a crappy thing to do to anybody. Do yourself a favor and call another company because Payless will probably do the same thing again, and next time it may be you dealing with them not just reading about my issues with them. read more

I needed to replace a 13 year old water heater that went out on NYE. Payless was one of the first to respond and was able to send someone for a quote/inspection on a Sunday. The appointment was set for Monday morning and the job took 4 hours to complete. So far so good! read more

Just had Michael from Payless come over to fix the water heater. Pilot Light wouldn't stay lit. I really appreciated that Michael spent 20-30 minutes contacting the manufacturer of my water heater to get a warranty credit, which saved me $150. He was on time and very thorough. Took him 30 minutes to get me back up and running. Thanks Michael! read more

Our water heater went out and they were able to come out the next day and fix it. Arrived on time and fixed it fast.

No hot water in middle of shower last night at about 10pm, went to check it out this a.m. and it was all wet around the water heater. Hit up Payless Water Heaters thru the Yelp quote feature and Josh got back to me within minutes. Super responsive and professional. Text updates throughout. After inspection, found out not new water heater time just yet! Felt the diagnosis was accurate and definitely honest, which I have not run into recently in any profession. Thank you Josh and any behind the scenes assistance!! Back up and running so fast...1.5 hrs from quote to done on a Saturday. Will definitely use them for future needs. read more

My hot water heater broke down. I called Payless and the dispatch, Carolina, was very friendly, professional and knowledgeable. She solved my urgent request. Two hours later Joseph Oksas, the specialist arrived, inspected the water heater and found the very best solution to my problem. I had many questions, all answered with details and very patiently. He even recommended excellent finances. I know I'm in good, caring hands and recommend them highly. read more

Tankless water heater went out on Sunday. Needed help quick. Service was incredibly quick. Jared's workmanship is top notch. I will use them again for sure. read more

Payless Water Heaters - Brand new unit works awesome!!!! - Water Heater Installation/Repair Near Me

After scheduling an appointment for hot water heater replacement yesterday, the plumber refused to come out 30 mins before appointment time because I was not the homeowner, even though I have the homeowners express permission to replace. Even after extensive explanation, Paul the plumber continued to talk over me, was inflexible, and not understanding that the homeowner has severe Covid, and is in the ICU. Not only did you lose a paying customer today but I have another one that will also need to be replaced in the next year or two. As he put it he was afraid of getting sued, siting "CA law". I would highly recommend another company. If you're able to professionally and correctly replace the hot water heater, why would you get sued? Next company on the list had absolutely no issues and is now getting my $2000. Skip this company go to another one. Poor customer service, poor communication skills. Costa Mesa California office, do not use. read more

A tankless water heater at one of our house was having issues. So we contacted Payless Water Heaters to have it serviced. Upon completion of the service, on of the bathrooms was not receiving hot water. When the tech left he did not mention anything at at to me, though he did say he would check every faucet and shower. I had to call them back to have them come out and check it. They mentioned that if it wasn't related to the tankless water heater I'd have to pay service fee for having them come out. After looking at the water heater the tech said it had nothing to do with the tankless not working more so that it was the wrong system for our house. Yet it had been working fine for two years before being serviced. He then attempted to bill me $150 for having failed to fix the problem. I immediately called another technician and he was able to fix it immediately. I would recommend this place for tankless water heaters or for complex issues. read more

Payless is a good company. Alex G. was professional and did a clean job. He came out to my family's home (1/18/20) in San Juan Capistrano and arrived on time. I would recommend Payless and Alex G. for any water heater replacement service. CM read more

Payless Water Heaters - New Water Heater. - Water Heater Installation/Repair Near Me

Called at 7 on Saturday and they answered ! Scheduled someone and they were here on the earlier end of their window. Repair done, he showed me what happened and what they did to fix it. Aldrin cleaned up after himself, plus some of the mess made by the leak. Great experience, great communication and great result. read more

My water heater went out on a Friday evening. I got a hold of Payless Water Heaters and they installed a new unit Saturday morning. Great service and price! I was used to just calling up Home Depot for these type items but Payless gave me a better water heater at a better price. The installer was on time, professional and worked his tail off. Could not be happier. Great family run company with quality equipment. I rarely write reviews but this company deserved it. John Burns read more

First of all Payless Water Heaters is a great company to choose. When you call them up schedule an appointment they send you an email with the technician name and picture of who's coming out. Jose was out technician that came out and diagnosed the problem quickly with me explaining what has been happening with the water heater. He gave us options on what we can do to fix the issue and in no time of him explaining did I feel pressure to buy. He left it up to me. We decided to install a tankless water heater and he brought everything up to code and explain how the system works. He also filled out the warranty for me and sent it in, and gave all the info that I needed for the rebate from the gas company. He literally did everything in four hours and all I had to do was the rebate for the gas company. Jose is an awesome employee for Payless Water Heaters. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Just have to say amazing! It was a Sunday and they got to me and fixed my water heater same day! Juan was great. Super friendly, explained everything and showed me what was wrong. I highly recommend them. read more

Alex G. replace/upgraded our hot water heater in August of 2019. Upgrading from a 30 gallon to a 50 gallon required a nominal amount of work on the pad and the surrounding area to bring it up to code. In the process of the install, Alex noticed some DIY the previous homeowner did on the dryer duct which is routed under the hot water pad and gave me a heads up about it. I appreciated Alex mentioning it at the time even though it wasn't his job. Today, June 2021 I'm writing a review because that tip saved me a bunch of work on another project. I saw the sticker on the water heater, found the business card and here I am :) read more

Josh called ahead, arrived on time, quickly replaced and removed my old water heater, and upgraded to new building codes for a reasonable price. I don't hesitate recommending Payless. read more

Came home yesterday to a leaking water heater. Contacted Payless through Yelp and got a quick reply and appointment. Michael Stevenson was here the next morning. He was on time, patient, knowledgable and extremely helpful. He was able to replace our 15 year old water heater in no time. Job #154146 read more

Our water heater went out on us so I took to the internet to look for a replacement. With their outstanding reviews and longevity of years in business, payless water heaters immediately stood out. I called and within hours Jared was at my house. They were able to put together a great package on a tankless water heater for me. Jared is very professional, knowledgeable and his communication was great. He came on down and knocked out the job in 3 hours. I couldn't be more satisfied with the work done here. Highly recommended. read more