Couldn't get same day service but they were at our house the next mor7. Service was excellent, everything else was perfect. Price was great

Dustin is great! He demonstrated an ability to provide expert advice and awesome customer service. Thank you!

Jerry V. did a fantastic job communicating, coming on time to my home, giving me the best price, and doing the job quickly and correctly! I highly highly recommend him and his company ! read more

Called Payless in a frantic state with water gushing out of our Water heater in the garage. They booked Dustin to come and take a look. We realized quickly how old ours was and that it needed to be replaced. So Dustin was very calm and informative on which types of water heaters they had and what not. We quickly chose a similar type to the one we had. He installed it all within a 2 hour window and it's shiny and new. I learned a lot as he went over everything he did and why. I also learned about our water pressure. It was too high which could have been an even bigger mess. So to finish this off, I highly recommend Payless Water Heaters and Dustin. Thanks again. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Go with these guys. They get the job done. Listen - there's always cheaper options, but from my experience these guys are good for the money. They come in, get it done - no problems. Their team was always courteous and communicative. Especially Jerry V. Answered a lot of my questions about the hardware and processes for water heater installation and maintenance. Rarely kept us waiting (which is super common for this sort of install). Above all, the final product was cleanly installed - no mess. We passed inspection with the city no problem. Again, they're a great team to help take care of your water heater issues. Period. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

I own a triplex in San Diego. This is the second time I have used Payless to replace an old water heater. They are very easy to contact and schedule service. The work was done by Dustin (same as last year). He is very professional. The price was reasonable and the work excellent. Highly recommended. read more

I had a flooded drain pan from a leaking water heater. I called Payless at 8am and they had Jerry out by 9:30. Turned out we needed a new water heater, he was able to do the work same day and get us hot water by noon! The response time and quality of work was great and I am so happy I called. Would definitely recommend! read more

There's 4 different locations reviewed on Yelp but since they're family owned, I left this review on each one as it applies to them all: HIGHLY OVERCHARGED! Yes, they came quickly to give me an estimate. I only said yes because it's a rental and I can't leave the tenants without hot water. They give you an estimate by telephone and record the conversation. This made me suspicious. They replaced the controller with a 3rd party controller and charged me like it was the manufacturers controller, which is still available. $799 to install a what should be a $300 part - and it took just over half an hour. Their receipt did not break down parts and labor (and tax) so I called them. A few times. At first they said they had to get permission to send an itemized receipt. They finally sent it. $459 for the $300 part, $340 for just over half an hour labor. And no tax showing on the receipt. I called them because someone had written their phone number on the water heater and because of their name, I assumed they would be cheaper than my regular plumber. Again, when they gave me the estimate I didn't have time to call my regular plumber Hanna Plumbing - I would have if it were my family living it the house. A month later there was a leaky pipe so I called my regular people, Hanna Plumbing. I bought the water heater from them years ago. When they were there, I asked how much to replace that controller - $400 was a rough estimate. Going with someone different than Hanna was a mistake I won't make again. Been using them for over 15 years and they are reasonable and honest. When I needed a copper repipe I got a lot of bids. Hanna was detailed in their bid, fully licensed and amazingly efficient. They got the job out of 5 quotes. When the inspector came, he said they deal with Hanna daily and they do superb work. I kicked myself for calling someone else for the water heater. So two stars for coming quickly and being professional. But at those prices, they ought to be. read more

We just had our water heater replaced and our experience with Payless was exemplary. They answered my call right away on a Sunday evening and had someone out early the next morning. The technician, Dustin, was on time, super friendly, and very knowledgeable. He even went above and beyond to help me fix a water pipe that had been spraying everywhere outside our garage. I also loved that the company sent a photo of who would be coming--such a thoughtful safety touch. Our new water heater seems to be working great. Highly recommend! read more

My husband and I bought a new water heater from this company a couple of years ago. Our technician was named Dustin who showed up on time and was very professional and answered all of our questions about our new water heater. A couple years later we called this company again for a minor problem we had with our water heater and again we had technician Dustin show up to fix our problem and to answer all our questions. Dustin is very knowledgeable about his work and gets the job done quickly. We will continue to use this company for any water heater or plumbing issues we might have in the future. Thank you Dustin for solving our water heater problem. read more

My old water heater was really old, about 18 years-old and before it started to leak I called three water heater companies to get quotes and their approach. Payless Water Heaters and Plumbing gave me the only written quote (the others just told me the cost. I chose them because they also had the best price, but also used what I have read is one of the top makers called Bradford-White. They scheduled me for the next day and I got a text with the installer's name and photo 30 minutes prior to his arrival. This young man named London was efficient, pleasant, and answered my questions about the thermostat (very cool LED indicator of functioning), replacing the anode, and other quirky stuff I asked about, like how often to drain the tank for longest life, etc. He did a great job and completely cleaned up after. Goodbye Rheem, and hello Bradford-White. read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

Aldrin was great! (Clean, Courteous etc) I would recommend their service to everyone. read more

Called Payless Water Heaters after our water heater sprung a leak and had service within an hour. Once an agreed on price was established ( military discount is available), Aldrin got to work and did a fantastic job. Professional and courteous. He replaced our very old water heater along with all the essentials. I am a big stickler for customer service and Payless came through with flying colors. I would recommend Payless for anyone needing plumbing services. read more

Every facet of my interaction with Payless Water Heaters & Plumbing, Inc. in Oceanside, CA. was fantastic especially their service technician Manny G. My water heater burst late at night and when I called Payless I was shocked when somebody actually picked up the phone to answer my call. By the next morning, they had a technician in my garage replacing my water heater. If you are fortunate enough to get Manny G as your technician, then you are in good hands. Manny arrived on time, was extremely polite, very informative in explaining how everything worked and was an absolute expert in cutting and welding new copper replacement pipes for me. Thanks Manny, job well done. read more

Great response time and did an incredible job ! Rick was terrific and would not hesitate to call him again.! read more

Called on holiday weekend and Rick gave me a fair quote. Installed a new water heater within a couple of hours. Rick answered all of my questions patiently and thoroughly. I highly recommend Payless water heaters. read more

London was my installer, he arrived early and set us up with a nice new water heater thank you! Very nice.

They were contracted by my home warranty, the heaters pilot kept shutting off. They said they would arrive from 10 - 2 but arrived at 6pm. When my wife called they said "we said we would call before arriving that's why we haven't called" even though it was past schedule window. The guy was friendly but I asked him multiple times if the little wire he replaced would fix it. I asked about other concerns as well. The guy left with just making a 5 minute swap of a copper tube and less than a day later I find the water heater pilot off again. I paid 65$ deductible and probably will have to pay it again to have someone else come out and fix it. I specifically made him aware that I did not want to pay another deductible if the problem was back soon after and he assured me that it was fixed. read more

Loved the service provided by Payless and Aldrin. We negotiated a fair price I was happy to pay and the service was exceptional. Aldrin payed attention to all the details when replacing hardware and made us feel confident in the quality of service. We have a great warranty and would recommend this company to anyone. read more

Kester gave a great price to replace our leaking water heater with a new tankless one. We were a little weary to make that switch because it took extra plumbing and it wasn't as easy as getting just another regular water heater. But Kester made the process really easy and let us know the pros and cons of going either way. We finally decided to go tankless and so far we're really happy we did. Kester was helpful, professional and responsive, and while I hope I don't need him again for a really long time, if I do, he'll be the first one I call! read more

Wonderful service fast courteous. Worked with our insurance. Wade was polite and saw to every detail. Highly Recommended

I was extremely happy for the service of Jacob of Kearny Mesa. He did such a good job in replacing my water heater.he is polite and honest.that kind of guy is what you need to attract more customers. read more

We are so happy that Alex from Payless replaced our water heater. Alex came right on time, was professional and pleasant, and did the job with no snags at all. He explained everything to us and did not leave until every detail was completed, tested, and working well. This was through a home warranty company, too. We could not have asked for a better experience, and I'd request Alex anytime! read more

We made an appointment with Payless Water Heater thru Home Advisors for a specific time, and even received a printed confirmation. They were a NO-SHOW. We called the company and before I could barely get past "Hello" received a nasty, snooty-assed receptionist who was arguing why we called and how we said it! (Obviously, someone was having a bad morning, or just a bad life...you choose) Now..... we are understanding seniors, not prone to temper tantrums, especially with receptionists, however, that experience showed us that we did NOT want to do business with this company. read more

They got it all done- new water heater- in about 24 hrs....including getting my home warranty folk's sign off. Really liked that they explained everything to me and so i now understand how to take care of my water heater, detect any water leaks and gas related -turn off- reactivate pilot light. Their tech Rick M was wonderful...brought me up to current code. read more

Had to reschedule a few times bc they were running late or I had to reschedule but Jacob came by and was respectful and nice. Got the job done really fast. The only time consuming part was waiting for him to get the parts - I'm assuming bc he had to drive far for the parts. read more

Jacob did a wonderful job identifying and fixing the problem with our water heater. It didn't require replacing the water heater. He was honest and explained why the water heater was not working properly. read more

Jacob from Payless Water Heater & Plumbing was awesome. He was extremely polite and attentive to all of my questions and concerns. I pointed out the problem, he assessed the heater, and determined the problem quickly and accurately. His honesty saved myself, and my insurance company time and money. In time, I would need to replace the water heater, but it is repairable at the moment. The repairs took no time at all! When the time comes to replace my water heater, I will be requesting service from this company and Jacob. In addition, this company has evening and weekend slots which is a plus, but, be prepared to wait. I had to reschedule my first appointment because they ran beyond the time given. The second time around, Jacob arrived as scheduled. and did a fine job, I have no regrets. read more

So happy I went back to Payless Water Heaters Plumbing! They answer their phones, will quickly dispatch someone to your house and have excellent technicians. Jose P. was professional, careful, neat, and did a first rate job! read more

Just had Jacob out here replacing our water heater! He was great! Got here in the time frame given and had everything done quickly! Definitely recommend him. read more

Jacob Provided us great service ! Courteous , timely, and professional. I would recommend Payless water heater for all your plumbing needs

Josh was awesome. Very professional and to the point with no bs. Fixed my current water heater in 30 minutes and explained all options for a new water heater in detail with no "salesy" pressure. I will be calling them back when the time comes for a tankless system. read more

I had an issue with my pilot light and Payless came out within the hour. Jacob (#27) was the service rep and was top notch. He was great in explaining how everything needed to be in place while underlining the safety concerns. Thanks guys! read more

Our water heater went out two days ago, and my husband being the shopper he is, wanted to find the best price, best service, etc., even if it took a few days. He lives with 3 ladies that were very much opposed to this approach and wanted hot water immediately. He called around and finally had Payless come out to quote. They were very professional and they had a great price. They also had the water heater in stock, which none of the big home improvement stores stock. Jacob came in the next morning with all the replacement stuff, and we were back to having hot water later that day! Jacob was very polite, efficient, and knowledgeable. Would recommend them to anyone looking for a water heater, especially if you don't want to wait. read more

I signed up to do just this one review for Jacob. I had such a wonderful experience with Jacob from Payless Water Heaters and Plumbing. I just moved here, and boxes covered the floor of the garage. Not only did Jacob install the new water heater lic-ki-dee-split, he moved the boxes so he could complete his job. AND put them back in their places. I'm old and the boxes were heavy. I can't tell you enough how much Jacob impressed me. For such a young man, he is well mannered, yet professional. I am very pleased with the job he did. But I was blown away at how kind he was to me. I must say, if you use this company, ask specifically for Jacob. Don't let them send anyone else to your door. Oh, the job required a little more than just installing a water heater, which is enough. But he had to run a copper pipe along the wall. So you see, he never complained about the among of work required for the job. He just went to work! :) Thank you Jacob. This is one experience I shall remember happily. read more