Service was excellent and great in answering my question. The choices and availability to get a…read morebetter perspective of the product made me appreciate even more the quality and care of the work. Great to support small businesses and paying a little more especially it's the quality shown I ended up purchasing the Black Flight Pack 3

AER's bags are amazing. Beautiful, well-constructed and thoughtfully designed…read more But I'm writing this review because I returned my City Pack Pro 2. It was sooo close to perfect but one minor design choice turned out to be a dealbreaker for me (I'm pretty uptight about bags). But the point is, the staff at the store were super friendly and the return process took about 90 seconds. 5 stars for product and 5 more for customer service. 10 stars?

Outstanding Knowledge and support. Set-up to serve professionals, but happy to work with simple…read moreenthusiasts who love photography. Amazing that a really great personalized source still is available in todays Amazon based world.

They were very helpful to a DSLR newb like me. They were patient & friendly in answering my…read moreprobably very stupid questions. Now the reason why I gave I didn't this place 5 stars is because it looked like a tornado passed through! I didn't know if I went to the right place because there were cardboard boxes and plastic blocking the entrance! And then inside I had to make sure not to knock anything over!! -1 for us clumsies! I can't imagine what a big person would have done. I'll definitely be back since there aren't that many places in the bay that carry camera equipment. Who knows maybe they were doing some winter cleaning?

A great store full of excellent gear for all your adventures. They have a great story and…read morewonderful products that highlight their beliefs about sustainability and using ethical labor in the manufacturing of their clothes and packs.

I can't believe I purchased a Rover pack at 50 percent off!…read more This pop up store is a gem- a Topo team member spent 15 minutes explaining the differences between 3 backpacks I was considering (hardware, back panel, water resistance etc.) Highly recommended store primarily because of Topo team assigned to this location!

Well a classic scam here. Definitely do your research and know what you are looking at prior to…read morebuying anything from here. Completely got scammed with a camera sale. Overpaid by $240 for a camera all with a smile and friendly vibes. So go in knowing full well that they will lie to your face while taking your money.

The owner was a rude guy but other then that the products they have is ok…read more Not a great place for sf but good store for china town

This is the softest clothes I ever used. They are sustainable and lovely at the same time. I don`t…read morewant to wear other brands anymore.

This is the best boutique clothing store in San Francisco for me. Their simple design and high…read morequality clothes are perfectly alighted with my aesthetic. I especially like their summery t-shirts and shorts. I go to a tropical resort town in Mexico a lot, and those pieces of clothing are totally at home there. I've visited their New York store, too. It is just as lovely.

Super helpful friendly staff. Happy to be able to shop at brick and mortar store as none in Las…read moreVegas (although 99% of my purchases have been online anyway) In addition to stocking regular merchandise available online, there is a large variety of which is also available online, there is a large selection of one of a kind color combo items. Cotopaxi uses dead stock to create new unique pieces. Recommend!

Great location and in interesting area with lots of good food options. I bought an item online and…read morewas wrong size and the staff helped me exchange it for correct size. I was also able to pick up a nice travel backpack at a good price. Will have to come back here again.

Horrendous customer service. I placed an order for in-person pickup and was informed by the website…read morethat most orders are available for pickup same-day. It's quite a long drive for me (over an hour at the least) to get to the store and I need to plan around my work and appointment schedule for errands, so I called the store the next day to ask if the same-day claim applies to my item (namely, is it currently in stock there or if it would take them time to order it), so I can plan my drive. Bear in mind this is a 3+ hour trip for me without traffic, so I can't just do this at the drop of a hat and need to plan well in advance. The woman's answer? Rudely, "I dunno, I have other stuff to do." I told her I'm not asking for an immediate pickup alert, I'm trying to understand if the store has the item in stock or if it needs to be shipped. Still rude, and she says, "We have no way of knowing." Everything is online (and mobile!) and sorted by SKU these days, and associates can check stock on their phones in real time, so I have absolutely no idea why this woman was refusing me service. I most likely will not be purchasing anything from Cuyana after this interaction. It's the worst, rudest and disingenous customer service interaction I've had in quite awhile. And honestly, with a bunch of other shops nearby with similar items, customer service is really what sets physical stores apart. Big thumbs down.

Remy is the best when it comes to shopping. She is my absolute go to when it comes to purchases…read more Thank you for being the best Remy!

Amazing photography store here in San Francisco! The staff were helpful and genuinely cared about…read morefinding the right gear for me. Excellent customer service and top-quality products--definitely my new go-to spot!

it's been quite the journey for camera shops in the bay area. there aren't many left, but i'm so…read morehappy that jcx is still standing! came to grab a backdrop before a shoot and the staff was so helpful and kind. really impressed by their selection of backdrops in store. will definitely be back!