The staff and doctor were nice (most people), but I did feel that the staff tried to sell me things that weren't necessarily in line with what was best for me. For example, when I checked in, I was told that my copay was ~$90. My copay was not $90, rather, they were lumping in retinal testing (which is optional, you can choose retinal testing vs dilation, or decline both options) and including that in my copay. It wasn't until I questioned why my copay was so high that it was told to me that the $90 included the optional retinal testing. I found this strategy dishonest, because you are inflating my copay by $39 and trying to pass it off as my copay. At no point did the staff member who charged me the $90 state "this total includes $39 retinal testing." She simply said "your copay is $90." I sat down to review my insurance plan for a couple of minutes, and so not until then, did she confront me with the truth. I was also upset that by the time I was speaking with the doctor, she recommended that I do dilation given the strength of my prescription. Meanwhile, I was told by the staff up front that I should do the retinal dilation because it was the ideal option. If the staff isn't qualified to determine which option is best for the patient, then the doctor should be the one to finalize the option once given an opportunity to meet the patient. Given that I don't speak to the doctor until AFTER having to elect which I'm going to do, it's a bit frustrating that I was sold the option that was not best for me, especially after it was almost forced onto me. Again, they were nice, but I did take serious issue with what I felt were dishonest sales tactics. I'd be mindful of this when visiting.
On 10/18/24, about five weeks after I completed a vision exam with them and received my prescription, I called and explained that the contacts I had (I've been wearing contacts for over 15 years) were down to their last pair, as the new box I ordered was lost in the mail and delayed until Thursday. I asked whether I could receive a week's worth of contacts or a trial box (which I've purchased once in the past from a different eye provider). The response I got was that I needed to do a new eye exam despite the fact that this same office completed my exam five weeks ago! They are so desperate money, it's insane. I will never return here, absolutely horrible office that is only concerned about money, not patients. read more
