I started my process of replacing my progressive glasses online from another company, and it just…read moredidn't work out because of the many variables. In short, I could hardly read. The online store was actually very fair, accepted returns, but it wasn't a good option for me. Fast forward, the optometrist checked my prescription, and rechecked when I was in doubt without charge. The optician helped me find a stylish suitable frame, and after about a week, the precision lenses were very good, and clear at multiple distances. Sure, online is cheaper, but due to the variables, I have come to the conclusion it's not worth it unless you know the frame fit and have a simple correction. Pay a bit more (still less than many private practices) and visit the brick-and-mortar store.

I went and was fitted for my glasses there for the first time and was very happy with the service…read moreof the staff Casandra was very helpful with fitting my frames to me the staff there are extremely helpful and knowledgeable Thank you to all the staff

I've been receiving eye care from Vision Associates for years now and have always had a great…read moreexperience with the doctors, opticians, and office staff. During my recent visit there was a bonus: an optician I hadn't worked with before provided me with the best assistance I've ever had selecting my new frames. And we're talking about a lot of opticians and a lot of frames! This young man was able to articulate clearly why certain frames were more flattering so I could make my selection with confidence. Thank you, Yorkie!

Dangerous Communication Breakdown and Failure of Post-Treatment Continuity of Care:…read more I am writing this review to document a severe and dangerous failure in patient care and communication at this practice.My first visit was on a Friday. The next day (Saturday), I experienced eye complications. I called the office on Monday, and the doctor saw me on Wednesday, starting me on an antibiotic treatment. On Thursday, the next afternoon, I developed a new complication same eye, I called to report it and reception said dr would call me back. On Friday, I developed another new complication same eye and called the office, dr will look this over and call me back. Later that day, the complications worsened, and I called again. Coincidentally, my husband had an appointment at this same office that Friday. His optometrist (who initially saw me for my first visit) explicitly told him that she would be in the Greenville office on Saturday and that I could be seen if needed. If that was a mix-up who knows, BUT I did call and leave a message When my symptoms escalated on Saturday. No one responded to my call. My husband drove me directly to the location, only to find the doors locked and the office completely closed. It is now Monday, and this office has still failed to follow up on a patient who called twice in 24 hours (besides the other calls) with worsening symptoms while on antibiotic therapy.Today, I called to request my medical records and eye prescription so I could transfer my care to an office that takes patient safety seriously. When I asked the receptionist about the office's protocol for returning patient phone calls, she stated she "understood my frustration"--despite the fact that I was speaking calmly and factually. After confirming my email address to send the records, she asked me to hold because she was going to try and reach that dr as he was in the office...the call was disconnected. They did not call me back, and my medical records and prescription have still not been emailed to me. Ignoring a patient undergoing active antibiotic treatment who reports worsening, new complications is medical abandonment. Withholding prescriptions and records is unacceptable. I am transferring my care as it is blatantly obvious they do not want or need our business.

I am a senior citizen and have been going to Pleasant Optical for over 50 years, first seeing the…read moreDad, then the son. Both were very professional and willingly helped adjust my glasses any time I had the need. Several weeks ago, I needed an adjustment as my glasses were crooked (my fault). After adjusting them, I asked a question about a flash I was seeing occasionally. I was told to go to my eye doctor ASAP as the flash COULD indicate a retina problem. I went the next morning and the flash turned out to be a detached retina which has been repaired. Had I not asked the question, I probably would have lost the sight. Thank you, Fred!!

I'm updating my rating due to an issue my father had. He's a senior citizen and his glasses that he…read morepurchased there were giving him some difficulty. He went in and told the salesman that they were broken, and the salesman said there was no way they were broken- he said you could kick them across the room and they wouldn't break. Then he proceeded to kick them across the room. My 87 year olds father's glasses! When came home, he had this look on his face that I've never seen before, like complete shame. I was horrified; he told me not to make a big deal of it, but I'll never go back, and neither will he. What a shame.

Not only do I love the style of my new glasses, I also love how they have improved the quality of…read moremy vision. I compared my Lunette glasses to another pair I got at the same time from a well-known chain. The vision quality of the Lunette glasses is by far superior (same prescription). The Lunette frames are also lighter and more comfortable. The staff in Dedham were friendly, knowledgeable and helpful. From now on, I will get all my glasses from Lunette!

The quality of your experience must depend on which store you go to, because I went to the Back Bay…read morestore and had a totally lovely experience, and left with the best and coolest pair of glasses I've ever owned! Were they expensive? Ouch - yes! Worth it? Definitely yes!

This is for the Woonsocket office!! I was severely disappointed with my experience. I have vision…read moreinsurance thru my job. I don't live in Woonsocket but wanted to support a smaller business vs a large chain. Called ahead & spoke to front desk agent 1, she confirmed they take my eye insurance which is a common one. Walk in day of exam, get my exam done, I was then told by front desk agent 2 (I believe it was a blonde woman) I don't have eye insurance and only my exam is free but the glasses/lens aren't covered by any insurance. I know for a fact I have coverage and tell her I called to confirm I did and was told so by front desk agent 1 and it was taken by this eye office. I was disregarded by front desk agent 2 and told to call HR at my job about it. I wasn't going to stay and debate as she was unfriendly. Contacted my HR office and they confirmed I had said eye provider. I call the eye office back and reached front desk agent 1 who confirmed (again!) I had said eye insurance which I said I know I did all along. Because of this incompetent experience from front desk agent 2 I just had them send my eye prescription over to an outside big chain eye office instead because this office wasted my time calling around and driving to another town. I go to the big chain eye office, pick out my glasses no problem. Get the glasses and the prescriptions felt so off, he tells me wear them for a few weeks to get used to them and if it still feels off call the small eye chain (Atlantic family) and ask for a re-exam. I wear them for Over a month hoping to get used to them. They don't feel right. I feel cross eyed wearing them, can't gauge distance when I walk and the floor feels elevated. I go back to Atlantic family, they test my glasses and said my prescriptions match what was on file from exam at their office. I ask if maybe the exam needs to be redone ? She says if I wanted to "entertain" that idea I could get re-examed. I didn't like the wording and treatment assuming I was being a difficult customer (why would I lie about the prescriptions being off?) all I wanted was to see correctly while driving and living life lol. Disappointed again at this place. I just wait until 2025 comes around instead to get exam at a different big chain instead of Atlantic family. I Won't come back. My eye exam was a bit weird too. She barely had me view the board to call off what I saw. Just 2 lines of it. The exam would be more in depth as I had sat in with my child's exam and it seemed more thorough. Fast forward a few months later it's now 2025: I get a new eye exam from a big eye chain and they tell me old prescription from only a few months ago at Atlantic family was completely off. I had astigmatism in BOTH eyes not just ONE and the vision in my left eye was completely different than what Atlantic family prescribed. Don't let Atlantic family eye gaslight you into believing the exam they do is correct.

Atlantic Family Eye Care have a superior Optometrist and Optical Department. Their number one…read morepriority is the customer, and their Customer Service is A number 1! I definitely recommend purchasing your glasses from Atlantic Family Eye Care. i give them 5 stars for sure!!

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.

I have been using Walmart optical for a couple years,as it is super convenient. This year after my…read moreexam(less than twenty minutes in and out!) I ordered new glasses,as well as contacts . About 3 weeks later while cleaning them I snapped off the nose pad by accident. I went back to the store to buy a replacement. The girl behind the counter took my glasses in the back fixed them. She handed them back to me for saying "sorry for the inconvenience". What great customer service! I highly recommend them!

Followed my provider, Cristina Lopes, OD, to Rehoboth Vision Care and I was VERY pleased with my…read moreexperience! In these times of COVID, returning to a somewhat normal routine seems impossible at times. Self-care is important though and my yearly eye appointment was past due... my supply of contact lenses running low. I made my appointment, donned my mask, and drove to the serene and very green town of Rehoboth. Unsure what to expect, I felt very comfortable with the precautions in place to keep both patients and providers safe. For a service where you essentially have to touch your eyes (for you contact wearers), feeling comfortable with the lowered risk in this sort of environment was huge. Cristina is a provider I feel that I can whole-heartedly trust with my eye care, hence why I switched to this location. She listens to your concerns, is very personable, and I leave my appointments knowing I have received individualized top-notch care. Customer service was fabulous. Staff took the time to review my insurance benefits and informed me of a discount I didn't know I had on contact lenses. A go-to location for vision care.

I've been a patient of Dr. Covello for almost 10 years, and he's by far the friendliest, most…read morethorough, and knowledgable optometrist who I trust my vision to every year. He's to the point, makes you at ease, and shares anecdotes to make you understand what's going on with your sight! I highly recommend this practice! Dr. Covello also designs his own line of frames to add to the authenticity of his work!