I love Dr Hayden. His staff is super friendly and he is very thorough and personable. Explains…read morethings in a way I can understand

I actually enjoyed my eye exam! The 4 gals at the front desk were friendly and seemed amused at my…read moreattempts to joke around as I always do everywhere and to everyone. Although I do not think it's right that Medicare doesn't pay for routine but necessary to buy contacts or eyeglasses exams, I felt some empathy coming back to me. Gladly my eyes haven't changed so I was happy about that. I complimented Dr Hayden on the gal that does the preliminary eye stuff super nice, and the photos of my inner eyeball were way cool and looked like Mars Dr Hayden himself was very nice and explained what he was seeing. He had a Mensa magazine on the table in the waiting room of which he belongs. I am light years in IQ points below that lol but appreciate that a down to earth bona fide genius is my eye Docter. Till next time...

I started going here for conveneince and most recently went to the Easton location. I let the team…read moreknow I had 10 days worth of the "daily" contacts that they reccomend I wear, and was assured I would have them in a timely fashion. I've received nothing to date (7 days later) and when I called was told they'll ship Tuesday, which is when I'll be out of them. I was not provided any samples at the contact fitting, which is built into the price, nor did anyone follow up on my order so that I could order elsewhere before I run out. I will never go here again as the customer service team is clearly not patient centered and recommends patients re-use daily contacts to make up for their short comings. They also billed me over $100 for the visit for their vison testing, isn't it covered by insurance? Again, PLEASE spare yourself the time, the MD at For-Eyes in Norwood never let me down, and I will drive out of my way to go back there.

I love Bay Eye! Staff and doctors are fantastic and very knowledgable. I personally recommend this…read moreoffice to go to for all your eye needs

This review is for the doctor. I went back to doctor who is terrific. Prescription is spot on…read more I don't want my last review to reflect on the doctor. This time I went to a different location and the office staff out front were a little nicer and a little less aggressive. I did have an issue with the billing because I have two insurance companies now and the officethat they could only bill one and I had to bill the other. I was told I had to pay the difference before I went in to see doctor. After the visit I sent the required information to the other insurance company. The insurance company sent the payment to the doctor's company even though I had already paid them during my visit. I called the doctor's and they reimbursed me - but if they had not insisted I pay upfront it would have been easier for all. I did not intend to have my previous review reflect on the doctor and wish this site allowed you to modify reviews.

Thorough, up to date with equipment and products. Would highly recommend. That is allread more

I started my process of replacing my progressive glasses online from another company, and it just…read moredidn't work out because of the many variables. In short, I could hardly read. The online store was actually very fair, accepted returns, but it wasn't a good option for me. Fast forward, the optometrist checked my prescription, and rechecked when I was in doubt without charge. The optician helped me find a stylish suitable frame, and after about a week, the precision lenses were very good, and clear at multiple distances. Sure, online is cheaper, but due to the variables, I have come to the conclusion it's not worth it unless you know the frame fit and have a simple correction. Pay a bit more (still less than many private practices) and visit the brick-and-mortar store.

I went and was fitted for my glasses there for the first time and was very happy with the service…read moreof the staff Casandra was very helpful with fitting my frames to me the staff there are extremely helpful and knowledgeable Thank you to all the staff

was told on the phone that my appointment was at 10am I get to the clinic by 9:50 just to be told…read morethat my appointment is actually at 10:30, I fill out everything and sit in the waiting room until 11:00 watching as they call in EVERYONE coming in after me. until finally they get my in the exam room at 11:10 where I sat there until 11:40 and just walked out the clinic Because no one came in to see me. during all that time no one checked in with me or anything to let me know why I was waiting for so long or what was going on. HORRIBLE communication and service.

Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.

The store's closing time IS 6pm but every time I arrive at around 5:30pm, the door is locked…read more Please try to update the correct time you are closing because I would not drive for 30 minutes to come here to find out that it is closed; a waste of time and gas!

I went in looking to get some transition glasses to help my astigmatism for night time driving. I…read morehad a very pleasant conversation with/the optometrist on site. She was very helpful. I had done my research online on their website and knew what I wanted. She pointed me in the right direction for my astigmatism and wasn't trying to upsell me. It was only when she showed me the price of the exact pair I was willing to purchase, I mentioned the 50%-50% sale they had. She called for a 'saleswoman' and she tried to throw every excuse in the book at me as to why they couldn't do it and I needed to do this and that and pay more. Finally, I just said, "I just came in to buy a pair of glasses and not be treated like a sucker", because that's what the saleswoman appeared to be doing. So instead of getting A sale, they got NO sale. I got up and walked out. She was rude then too. Pity, because the optometrist was fantastic, she was on my side. I apologize to her for the abrupt departure. I will NOT be going back to that store.

If I could give this place zero stars I would. Now, the doctor was very nice and understanding and…read moretook the time to get my prescription right. What made me upset was that for almost $600 I was given the floor sample frames with new lenses. They were flimsy pieces of junk and within a week BOTH earpieces had snapped off. No, the screws don't come loose, the actual earpieces snapped off the frame. Gee, I wonder why, maybe because HUNDREDS of people had been trying them on until someone with Masshealth came in and you knew you could shove them off on them. I saved my script and ordered online at zeelool and I'll never look back. I was able to get three pairs of strong, sturdy, fashionable frames for less than $100. Much better than the highway robbery that occurred at this doctor's office. Shame on you for taking advantage of a disabled person.

Been going there for years. Everyone is so helpful and professional. Will answer all questions.read more

I had a 90% awesome experience here getting an eye exam last week... the 10% disparity is likely…read moredue to the fact that it was the end of the year, and they were crazy busy... so the front desk experience felt a little harried. Not really anyone's fault, but, it didn't quite lend itself to a five star experience. Dr. Palumbo was great. She wasn't scary AT ALL. She answered all my stupid questions (and my smart ones too), and she got me in and out pretty damn fast. She has that new machine that takes pictures of your eyeballs, so they don't have to dilate your eyes and ruin your day. I highly recommend it! If you see this place on your insurance website and you need an eye doctor, give them a call. They'll take damn good care of you, and probably show you your optic nerve.

Dr Holtzman always makes my annual eye check up a pleasurable experience. He takes the time to…read morelisten, he provides honest answers, and does so with his unique sense of humor. He lives right in town, so we see him about town. He always takes the time to stop and say hello.