On June 4, 2025, I paid Pearle Vision [6631 Roswell Road, Atlanta, Ga. 30328] $725.00 for glasses. I have no glasses, they keeping telling me "the lab is backed-up." I asked for a refund and was told, "we don't give refunds." Can someone please call me to correct this? read more

This place has wonderful customer service, they really care about making sure you leave with everything you need. The guy who works at the front desk is always so cordial over the phone and in person. Nina went out of her way to make sure I found the right pair of glasses for my needs and explained everything thoroughly despite my numerous questions. The location is great because there is plenty of parking. Dr. Hampton is quick, helpful, and explains your eye problems in a way that you'll understand and offers solutions to any concerns you may have. Their service doesn't just leave when you leave the door -- after getting my glasses I called with more questions and they were always helpful in having my questions answered. read more

Pearle Vision - My awesome glasses that help me see everything clearly! - Optometrists Near Me - Sandy Springs, Georgia

Excellent experience. Maria, is the lady to see. Took time to help me with my requests instead of lamely pointing at the wall... she went thru 30 + frames and helped me select the right pair- much appreciated. Also helped me with PayFlex- FSA reimbursement. They argued every expense. She was able to find every code and typed it up so I got 100% compensation. Thank you!!! read more

Seeking for professional assistance to help you find the right frames? Regular frames or designer frames? Either way, this is NOT the place to get customer service. The customer service is zero. Don't waste your valuable time unless you have nothing else to do. Just left the store 45 minutes ago. I went in the store with a prescription and frame ideas in mind. The manager on duty didn't know what the shape "rectangle" meant. There was no interest in helping me search for the style I described - which is offered in other eyewear stores. People are wearing this design. She was acting so confused, rude and didn't want to be bothered. Told me to just look around and walked off. Not only did I not "look around", I left the store. Going to spend my money where customer service isn't dead and my business is appreciated. read more

Dr Ben Hampton is very friendly and professional. I have been going here for two years and I always feel valued and never rushed. He explains things thoroughly and answers questions with care. This visit I decided to get contacts, which I haven't worn in years. He gave me a trial pair to put on and made sure that I was comfortable putting them on. I always enjoy my yearly visits. read more

1 star is given for the cleanliness and convenience of the location, and for the friendly, helpful and polite attitude of the young lady who greeted me and performed the first set of tests. Zero stars for the pushy, unprofessional saleswoman (middle aged brunette). When I commented that we are paying for the brand names that are put on the side of the frames and that the frames are cheap generic construction, she basically implied that I shouldn't worry how much they cost because I have insurance and wouldn't be paying out of my own pocket! In my opinion that's completely unethical. I know it's not insurance fraud but to encourage me to burden the profit onto my insurance company is wrong. She also hinted for me NOT to try on too many frames as she has to clean them all afterwards. WHAT!!!!! It's your job so do it! Zero stars for Doctor Hampton and his poor manner. He cut me off twice when I was trying to explain something. He makes zero effort to smile and befriend his customers (as noted by other customers with their ratings). On the initial paperwork I 'accepted' the $39 charge for one of their tests (drops in the eye that would make my vision blurry for a while). They never performed the test so I'll be VERY eager to see if they billed my insurance company for it! I WILL report this to my insurance company and encourage everyone to check their billing to for accuracy. Overall a very negative experience and with ALL the competitors in Sandy Springs there is no reason to go through this again. I'm taking my prescription elsewhere. read more

The optometrist Ben Hampton at this Pearle Vision was an angry, pompous, inflexible and rude person towards me. The helpful manager Nina helped me pick out beautiful frames, but when the glasses were made, the vision in the left lens was not correct as I could not see near at all and far only if I lifted my head way up. He refused to help work out this problem and blamed it on me and so I now have to go elsewhere. I highly recommend you go elsewhere to begin with and avoid waiting at least 45 minutes past your appt time to be seen and walk away with no glasses after a month of waiting for them to be made. He wouldn't even refund my exam fee which will have to be redone by someone more skilled at optometry. read more

I arrived at 1:50 pm and the store had the "out to lunch" sign with no indication when the they will open. I waited until 2:50 and no one showed up. No one knows when they take their lunch breaks and how long the breaks are read more

Wonderful experience from start to finish. Nick was excellent in getting me setup and checked in. He set the tone for the rest of the appointment for sure! Excellent customer service. Dr. Hampton provides a thorough exam. Answered all my questions and left me feeling knowledgeable about my eye care. Arranged me with the correct prescription for my eye care, lifestyle, and work life. Nina was extremely helpful in discussing my benefits and equipping me with the contact lenses I need. Discussed and offered any rebates/deals through my insurance, contact brand, and their office. Even discussed options on upgrading eye plan to provide additional coverage I may need depending on my needs in the future. Super informative! Overall I have always had great encounters at Pearle Vision but this particular location and staff have exceeded my expectations. Thank you all again! read more

Came in with a Groupon deal for a frames deal up to $225. When the lady there saw I had a Groupon she said the lenses for the eyeglasses would cost $325 (for basic single lens!) I called another Pearle Vision location and they told me lenses would cost $95 for my prescription. Reporting this to Groupon as it appears to be a huge markup on lenses that voids out any benefit of the Groupon. This experience left me feeling this location isn't very honest or serving customers with integrity. Would not come back here or recommend it. read more

Pros: As previously posted, the store does appear clean and organized. The lady at the front desk was very nice. Cons: When I checked in, the person checking out made the comment she was never going to return to the store. After my experience, I also will never return to that store. The doctor seemed arrogant and rude. I don't know if he was having an bad day, or just needs to work on his customer service skills. For example: I commented how I love my current contact brand (Bausch + Lomb), and they never make my eyes dry. He said that I can't comment on that because I'm not a professional, and that everyone who has ever come to his office hates that brand, and that's why he doesn't sell that brand anymore. -- Not everyone hates that brand, because I count as someone. He charged me for a contact fitting. I wanted to get out of the building so bad, I didn't argue the bill. However, I've been wearing the same brand and strength of contacts for 3 years, and I put on my own contacts for the "fitting". This location gets an extra star for completing the eye exam and giving me my updated prescription. read more

Dr. Hampton is the best eye doctor that I have been to. He is kind and knowledgeable. He took the time to thoroughly explain things. His staff is also wonderful and kind. The facility is clean. Had an amazing experience here. read more

Made an appointment for regular eye exam with Doctor Hampton. I declined the $39 Optoscan as I was getting a regular eye exam using my vision insurance and this option is not covered. I was told the $39 scan was mandatory! I walked out and won't return. Don't force options on me. I guess this explains why there were no customers in the store! read more

I got LASIK 5 years ago and every optometrist since the procedure has treated me harshly and attempted to sell me on things I didn't need. Not Dr. Hampton. He was honest about the health of my eyes and wrote me a prescription for glasses to use while driving at night or in the rain with the assurance there was no pressure to fill it now or ever. His staff were kind and helpful, from booking the appointment to checking out. I will no longer dread my annual check-up. read more

I went in to get my eyes checked for the very first time ever. Nick, at the front desk was so extremely kind and informative. He made me feel so welcomed, and he thoroughly explained everything to me. He also answered any question or concern I had. Dr Hampton was just as kind. He too was very informative in explaining what the prescription for my eyes meant and how it would help. read more

went back for my yearly eye exam and to get my contacts and Dr. Hampton is just still sweet as ever. Very patient and explains the eye in a way I can understand. I wouldn't even think about going anywhere else!!! Thanks Dr. Hampton and his staff, they are awesome!!! 10 stars! read more

Leaving a review so that other people of color are aware. Mary (72 year old white woman) contributed to an awful experience. I went in to get a pair of backup glasses. I have insurance and money, but that was not enough to escape racism. She was impatient, aggressive, and the micro aggressions were thrown from every angle. From the moment I walked it, she let it be known she had no interest in helping me. My valid questions (i.e. what types of frames do I have to choose from?) were met with irritation. She forced papers in my face and when I asked what they were she snatched the papers out of my hand, aggressively opened it back up and snarled "I'll go over it again!" Its 2021 and we are still being treated like second class citizens. I will not be returning. Requested a refund and cancelled my order. Dear Mary, if you dislike servicing black people I suggest you find a different job. Your racism is not welcomed in this country. Shame on you. read more

Dr.Hampton is very helpful. He shared a lot of knowledge with me and gave me good advice. Nina whom helped me with my contacts purchase was honest, helpful, and worked efficiently. The front desk lady was having a lot of trouble with the insurance and technology. I spent 1 hr and 30 minutes there between waiting, eye exam, purchasing, and contact consultation. They need to treat their customers like Kings. Offer things like water, freebies, and make sure they're aware of the customers time. I thinks a lot of customers are worried about how much time they're spending while they're inside the store, if they can help ease that, they'll be on their way! Overall good experience and I would recommend them. read more

All the staff except Dr. Ben are helpful and patient. The doctor is rude and was short with me, speaking to me like a child which was completely unnecessary. I will not be going back to the doctor. read more

Horrible doctor. Was sarcastic with my 13 year old daughter and when I asked questions he was short with me and would only use technical medical terms. He couldn't be bothered to explain in a way that I could understand. He didn't check the eye pressure further when during the initial testing my his assistant she said he would because the number wasn't what they normally like to see. We were the last exam of the day and he rushed through it. I will not return. The same day we went to Eye Elements in Dunwoody to have her exam redone, only ten minutes away, and had the most professional and friendly team do the exam and they were completely thorough with everything. If your looking for a new doctor I would not go here but instead drive the extra ten minutes to eye elements you will be glad you did. read more

Clean and organized store. OK selection of frames. Very unhelpful staff; they acted very indifferent. Especially Mary, she was quite rude.