Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

This LensCrafters is located inside Lynnhaven Mall. It's basically just outside of JC Penney…read morestore. It's pretty easy to see the place as you come out of the store or from the parking garage. There is an independent eye doctor next door, but I already had my prescription for this year. My visit here was on October 30, 2023. The business was nice and bright when I came in. You can tell it was well maintained. You can see all the different kinds of frames available along the walls. When I came in, I was greeted by Amy, who I found out afterwards that she is the general manager for this location. I wanted to look around a bit to see what type of frame may work for me. After looking around for a little bit, I wasn't sure what type of frame I wanted to go with. Amy took the time to show me different frames, and she found one that I liked. After that, it was getting the process started to complete the purchase. It's a great way to use FSA funds too. The overall process was pretty straightforward and quick. She also checked to see if they had the lenses available there on site. In the end, they did have them available, and about an hour later, I got a text message that the glasses were available. I came back in later that afternoon to pick them up. Everything worked out and all was good. Overall, this was a very good experience for my first time getting glasses at a LensCrafters. The staff are friendly and willing to help too. Whether you have vision insurance or not, this is definitely a place to look into for getting glasses. There are so many different frames you can choose from. This place is definitely worth checking out.

Overall, I was pretty pleased with my visit today to buy glasses…read more I came here with my prescription from my eye doctor. This is a premier VSP location so they have lots of selection with extra savings for frames and additions. After trying on almost every frame in the store, I found one that I like. I was underwhelm by the 2 ladies in the office. They were nice enough but I felt rushed during checkout

This Visionworks is located in the Lynnhaven Mall. The closest entrance to get here is a direct…read moreentrance, but you can also come in through the Barnes and Noble Book Store too. Since this is located at the mall, parking can be hit or miss depending on when you come here. It wasn't too bad on my visits here. My visits were on May 27, 2025 (to look for glasses and such) and June 5, 2025 (to pick up glasses). I had never been to a Visionworks until this first visit as my prior coverage was through EyeMed, so they were not in network. Now I am on a VSP plan, so they are on that plan. I had looked around at several places at reviews and such to make a decision of where I would go, and this is where it led me. When I came in on the first visit, it wasn't busy, though I came in at a time when kids are still in school and such. I was immediately greeted by Iris and went over to table with her. The first part was going through the prescription and what was covered under my VSP plan. She also told me that there was an offer for 50% off a second pair of glasses after using insurance benefits. After that was completed, she gave me time to look at frames for my new glasses. There were so many options to choose from. I did find some good ones that were not too much more in cost than what was covered under the VSP plan. After that, she reminded me about 50% off a second pair, so I looked for prescription sunglasses too. I found some really good ones too, and they still work great today. After getting everything ordered, she said it could take up to two weeks for them to come in, though it would end up coming in sooner. For both pairs of glasses, my total cost was less than $500. A little over a week later, I got a notification that both pairs of glasses were ready for pickup. I came in on June 5, 2025, to try the glasses on, make sure they were right, and ultimately bring them with me. Iris was here on this day too, so I was able to work with her again for this last step in the process. She made the process smooth and easy. She also adjusted them to make sure they fit properly. They also have a 100- day guarantee, so if you don't like the glasses for some reason, you can come in and replace them with another one in that timeframe. Overall, this was one of the best experiences I have had at any place I have gone to for glasses. Iris was great to work with through the entire process. She was very transparent throughout and no stone was left unturned. The selection of frames for both the glasses and sunglasses was abundant. If you are looking for a place to get glasses, and Visionworks is in network for your vision benefits, this place is definitely worth going to.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

This place was amazing and Dr Morgan is awesome! I found this place through Yelp. The reviews were…read moregreat so I gave them a try. This was my daughter's first eye appointment. They were able to get her in the next week. Check in process was smooth and quick. The people at the front desk were nice. We then met Dr Morgan. He was so cool and down to earth. He was thorough and you can tell he is passionate about his work. I will definitely be switching mine and my son's optometrist to him. Keep up the good work!

MyEyeDoctor, formerly National Optometry, is still as perfect as it was before. New name, new…read morelocation, a few stores down from old location, but still provides the same exceptional service. The inside is very bright and roomy - walls of glasses, big and spacious reception, and the set up offers a big area to try on glasses /with lots of counter space and mirrors. Towards the back, is the room to try on contacts, and eye examination rooms. Great experience - from inquiring about my insurance coverage, to making my appointment over the phone, to my eye exam today, trying on my new pair of contacts, ordering them, and even choosing and getting fitted for new glasses. They accept a lot of insurances, just ask! There are always specials going on, and they change so I recommend you ask. Today, the offer I took advantage of was: for buying a year's supply of my contacts (4 boxes since my eyes have diff RX's each,) I received a free pair of sunglasses, got to choose which pair, and ALSO 50% off a pair of glasses + lenses! Very fair and competitive prices, without insurance, and especially with!! Dr. Schleede has been my eye doctor for years, and I hope to see her for many more years to come! She's just so very professional and kind. Also helpful and very informative, always answering my questions, and letting me know what she's doing. Her voice is so soothing too! I always look forward to the "One or two, one or two. Three or four, three or four" part of the eye exam. Lol. Shout out to Kathleen for also being nice and helpful. I forgot the other woman's name but she was nice as well. Another one for Lucia for helping me with the glasses portion. Amazing practice and team; I highly recommend. 757-431-1111. I've had their number memorized forever. Call 'em and get your new glasses, contacts, or sunglasses! Great hours as well; open 9am-8pm M-F, 9am-4pm Sat, and closed Sunday.

I have had such an amazing experience with MyEyeDr at KempsRiver!!!! Every visit, each and every…read moreemployee has been helpful, patient, and pleasant. Considering the horrible experience that I had with America's best, after being a customer or theirs for the last 10 yrs, I could not help but share how amazing MyEyeDr has been. Today I made a quick call to order my son's contacts and Ms. Roselyn was such a light! She was so sweet and even found me a good deal on our contacts. I am quick to write a review when I am upset, but even quicker when I am very pleased. Thank you MyEyeDr KempsRiver, you all are amazing!!!!

Step into a quality experience of eyewear, I have been a fan of warby for years and this was such a…read moregreat experience for my first in store visit. I had the pleasure working with Alex and Kyle and they were both fantastic. Alex took the time to check in and offer a variety of options and was able to walk me through different frame styles and suggest options for my face based on what I was after. I ultimately opted between Hector and Tobias - Tobias in seaweed green being the winner. Kyle was just as gracious with me and was an equal delight to work with as well! They were able to work with a photo of my current prescription and link the order to my online account. The ordering process was easy and painless. I can't wait to get my frames, thanks team!

I purchased sunglasses over 5 years ago in Nashville. Over the years I have needed to replace the…read morenose piece. Warby Parker in general sent me new ones. However each year when I visit my daughter I go to the Lynnhaven Mall and they not only replace my nose pieces but they make sure the sunglasses fit properly and clean them up. This last visit was especially delightful. Both employees took very good care of me and updated my information. Thank you

In November, I had my annual eye exam at a doctor's office (not here). After looking at different…read moreplaces, I ended up getting my first set of glasses here. It's that darn astigmatism that made me get glasses. I was not in a rush to get them same day, so that was no issue for me. I wanted to get them done before the benefits reset at the beginning of the year. On the first visit, I was just looking for glasses at that time. When they tried to access my benefits, it was still locked at that time, but that happens. Even with that, they did attempt to sell me glasses that same day without using the vision benefits. That wasn't going to happen. After a few days and a call to the insurer, everything got cleared up. Once that was all cleared up, I came back into the place to look at glasses again and finalize what I was looking for. The place was a but busier this evening. Gloria was the one that worked with me on getting everything set up. The only thing that made it last longer than usual was that she was the only one there and the phone kept ringing almost one after the other. Once everything was set up, she said that it would be about two weeks before they would be ready due to the year-end rush (as many were trying to use their benefits before they reset in January). Fast forward a few weeks later. I got a call just under the two week period that my glasses were ready. Later that afternoon, I headed over to get the glasses. Once I put the glasses on and was fitted, I was able to see a lot differently than I was without the glasses. It's amazing what you can see when you get to 20/10 vision. I had some questions about some of the total amounts in the end, since it seemed like something was off. They indicated that one of the additional options wasn't factored in when I got the explanation of benefits back from the insurance provider, even though every charge amount was listed on that statement. To this point, I'm still not sure if I was really overcharged or not. Overall, this is a good place to find glasses. There isn't anything that would cause me to place a rating higher than the three rating given. You'll want to go somewhere else if you're in a rush to get new or replacement glasses.

UPDATED AT THE END The issues with JC Penney Optical at…read moreLynnhaven Mall amount to more than simple dissatisfaction. The place, and Chad, the optician there (I don't know his full name unfortunately) are dangerous. I am not exaggerating. My daughter has strabismus and astigmatism, so it's important that her prescriptions are executed correctly, especially as fas as measuring the center of the lens and the positioning in the frame. We always watch out for that and have never - for 10+ years - had a problem. Somehow, Chad managed to do the measurements so grossly wrong, that my daughter's eyes would not allign properly, the lens pulling them inward, towards her nose. Her vision was blurry and she got headaches. If you understand strabismus, that can absolutely destroy her vision and cause long-term problems with her treatment. To be sure we know exactly what's happening, we went back to my daughter's ophthalmologist, to get her lenses checked. It took them less than a minute to see how awfully they were put together; center off by almost an inch! With that information, and the correct measurements marked on the glasses, we went back to JC Penney Optical at Lynnhaven Mall, honestly hoping someone else rather than Chad would be there. No such luck. While he agreed to redo the glasses free of charge (as per JC Penney policy which we had established by calling their customer service line earlier) he tried to argue that it was our doctor who was wrong! At this point, we were trying to be patient and polite, hoping that despite everything, we'd get the glasses properly redone. Too optimistic, as it turns out. After about a ten day wait, we received the redone glasses. They were not blurry and didn't cause headaches and eye misalignment, so we thought everything was OK. I noticed they seemed a little crooked, but that happens sometimes, so I asked my daughter to keep an eye and adjust as needed. A couple of weeks in, they looked completely off on one side, so I took her to a different optician near home to adjust the frame, which is usually an easy fix when done by a professional. Well, maybe so, if you don't have an all-fitted frame! The moment the optician heated up the frame to do the adjustment, one of the lenses popped out of the frame! She said that she'd never seen anything like this - the lens on the crooked side was larger than the frame - by 3 millimeters! It was pushed forcefully into the frame, being too big to fit otherwise, thus twisting it. That's why it was sitting unevenly on my kid's face - the lenses were different sizes and wrong for the frame. So, now we are going to call JC Penney Optical customer service again and try to handle things from there. I'll update this review with the results, but in the meantime I go back to my initial point - that place, and their optician, are dangerous for your eyes. They will cause you weeks of unresolved issues and back and forth, and ultimately you'll still have to find someone else to correct everything. Especially if it's childrens' glasses you need - please go somewhere else. UPDATE: We contacted customer service and they were wonderful - quickly organized a refund for the broken glasses and approached the issue with care and understanding.

Wonderful doctor and staff. I like that they have pictures for the very young kids vs alphabet and…read moredon't need to do dilation. They always have fun and great prizes. Cole is super friendly also and good with kids. The receptionist is great. Dr. Leverett is really thorough and also very responsive on email, which was impressive!! The staff also is great on email, even on days they are closed. They also are great at fitting both children in together and getting us in last minute. Only negative is that sometimes the wait is a little long and inside the room, there's nothing for kids to do (a puzzle or book would be a nice addition). Last time, in the waiting room, someone turned on the local news on loud. My 8 year old now has questions about how a child's body was found and couldn't sleep!! We don't let then watch the news yet and that's not an appropriate channel to have on with children in the waiting room. My husband went outside with my daughter when they turned it on but it was too late. Next time we'll ask them to change it but they turned it on and walked away so there was no one to ask The time prior my 4 year old was there, The View was on and they were talking about inappropriate sexual content. I know this was an inadvertent oversight but something to be mindful of with children patients. Some child activities would be a nice addition in the waiting room as well.

This place is great. My kids and I have been going here for years. They even have a little toy area…read morein the waiting room so the munchkins are distracted while we wait to be called back. There is also a small coffee bar in the waiting room which is a great touch! They do great with our 8 and 5 year old. Our son can be a little shy and take a few minutes to warm up, they are always very patient with him and do their best to make him feel comfortable during his exam. The staff is very friendly and knowledgeable. I will say, their frames and contacts are expensive. I usually just get my prescription and order what I need online.

Dr. Ferrara and his staff are simply amazing…read more I came here for my annual eye exam and to simply leave with contacts. While I was waiting for my exam to start, Jessica approached me. She asked me if I have any questions about glasses or what my insurance covered and I told her I was a little bit unsure because I was just used to getting just contacts. Jessica was extremely patient with my questioning and complete indecisiveness. You can truly tell that these people not only care about their customers but each other. I am so impressed! I have never had a better experience with an eye doctor. Everybody go see him now but just don't take up all the appointments because I gotta go back. LOL

I have been seeing Dr. Ferrara for about 10 years now. There's never a long wait, the staff is very…read morefriendly and helpful, and Dr. Ferrara is always kind and caring. They have a huge selection of frames and usually have my contacts in stock. I wish all doctor appointments were this easy. I recommend Joyful Eyecare to everyone I know.

I have been to many optometrists before but this by far, is the best office I have been to! The…read moredoctor is amazing and makes it so easy to talk to her. Everyone has been friendly in the office even when it was busy. I will never go to another optometrist again!

Omg If I can give…read morethese folks 10 Stars I would. First time visit was awesome! Everyone in this office is super kind and welcoming. We love the doctor she is very hands on. You don't find professional like this anymore. I will return and send as many to this establishment. See you all soon. Thank you for a great experience today.

National Optometry, now known as My Eye Dr is the best optometrist in the Hampton Roads.. Yes i…read moreknow, I said it. The best. And I stand by that! They have been in the same shopping center ever since I began seeing them which was (roughly) 14 years ago. They are still in the North Mall shopping center but they moved their practice a few business down (right next to Value City). It seems that the move has opened up their office and allowed them more space for frames and such, with the upgrade it appears that they have a great deal of new Optometrists working there which most likely means more of an open availability for new and existing clients. There are still a few Optometrists working there that were there when I was kid which is great to see. They may not always recognize me because they see so many faces in a day, but it's really refreshing to see the same people every year. Consistency is extremely important to me. Whenever I schedule my appointments with them they are always flexible. And what makes it even better is that they actually call you when your annual is due to remind you and to set an appointment. Their customer service is always on point. They are extremely helpful with any insurance related questions and even prescription questions that you may have. They have a WIDE array of frames to choose from during your appointment. I would encourage you to look around before you are called back and take your time looking around after your appointment. It's never a bad thing to browse until you find the "one". They have so many name brands, almost all that you could think of and they do very well in regards to staying up to date with whats currently trending. They have come a LONG way with their selection! They are helpful in regards to contact lenses, how to wear them and such if you are a beginner. The ladies that work behind the middle desk that work with you while your purchasing your glasses make sure you are totally comfortable during your visit. The level of professionalism from them is what stands out to me. They make you feel like you are in great hands, not just another number. Once I got my eyes and my vision checked, I was off to look for some frames (which I picked out during my wait to be seen) and before I could even start cherry picking all of the frames off of the wall that I wanted to try on Lucia came up to me extremely discreetly and advised me that I should try to stay away from metal frames and head over to the plastic frames because of how thick my prescription will be. She was extremely quiet as she whispered it to me. She was very kind and informative of what what the lenses will look like and what I should expect. My vision is 20/200 without lenses, so with them I will have good vision but without them I am nearly blind. Once I found my glasses Lucia and I sat down and she helped me pick the best ones. She was extremely kind and patient with me. She gave great opinions on which ones would look the best on me, which ones would look good with the thick lenses and even encouraged me to take some photos of myself so that I can see it as well, because I can't see what they look like on me. She went on to tell me that one of her close loved ones also has the same vision which reassured me that everything that she was telling me and trying to help me with was genuine. Needless to say it was awesome not only getting the help that I needed, but also getting to speak to someone who could relate to my situation. Sometimes the best help comes from people who have been or are in your position. There is plenty of parking. They sharing the parking lot with the shopping center so it is huge and there is always a spot open when I visit. Looking forward to coming back in the future!

I can't believe I haven't reviewed National Optometry, of all places! (They've recently moved a few…read morestores down and the business is now called "My Eye Doctor," I just called.) I've been coming here for YEARS, sometimes yearly, sometimes every other year. Dr. SCHLEEDE is the best; she's been my optometrist forever. I love her soothing voice when using the eye contraption. - "1 or 2, 1 or 2. 3 or 4. 3 or 4." If you've been here and seen her, you know what I'm talking about. Most of the staff are friendly. I've gotten both glasses and contacts from here - contacts are my preference though. Even without insurance, the eye exams and prices for contacts are not too bad, depending on brand and quantity of course. When I called just a minute ago, I was told the routine eye exam is on promotion for $99 and is normally $145. (11/22/2017) And they're cool here - when Justin Timberlake's "20/20 Experience" album came out, I asked if I could take a selfie with the machine and they totally didn't mind. I'll try to find the pic to post with review. Make an appointment. Get your eyes checked! They're precious. Ain't nothing like seeing clearly!