Should be negative stars but not an option. Went to Penns Grove to test drive a truck. Review all info on line before I took the 40 mile drive. Got there the truck had big dent in rear quarter panel and a broken side view mirror. Spoke with manager claims they are 100 transparent. A total lie. Asked if the would fix the damage. Claims he was losing money on truck. Another lie. I did not even drive the truck. I was lied to 2 times by management imagine who else is full of S!@# at this place. Buyer beware avoid this place like the PLAGUE!!!! read more

Truck broke down on a Saturday. Had it towed to Pellegrino. Gave them a few days. Called and left message for return call yesterday (Wednesday) and again today. No return call. I guess they don't understand customer service. read more

Here I sit again, 2 hours just to have tire replaced! I'll never buy a car here again, because the service part of this dealership is terrible. I shouldn't have to wait for 2 hours every time when I schedule an appointment. read more

I had a check engine light that keeps coming on and off so I wanted a dealership to check it out. I made an appointment online and it said that to service a check engine light, it would be free. So I brought my car there at my appointment time. First thing they tell me is it's going to be awhile...why make an appointment if they're not gonna service my car at that time?!? Also it was going to be $129. to read what the diagnostic tool read..what?!?!? It's only free to plug in the diagnostic tool..are you kidding me?!?! Very disappointed..will not be returning..going to my neighborhood mechanic! read more

I want to say what a great dealership my husband and I stumbled upon. We had been to other dealerships but Pelligrino came in with less down money and payment. There is no bullshit here. When we walked in we had good vibes. John Mancini was our salesman Brian who handled the financing and Hank the manager who made the sale go smoothly. I highly recommend especially since I'm a stickler on customer satisfaction. They passed with an A+ read more

Great car buying experience.customer service is impeccable. No details left unturned. Sales staff and finance department made buying a car a pleasurable experience. Even the woman answering the phone has a friendly professional persona. They are 2 hours from me but it is worth the trip. read more

Bought a new car that had a plugged tire. Might be the first dealer to pull this off but probably not Don't buy one for the gipper I am a DAV who doesn't need this aggravation read more

They use to be great . The first week they had my vehicle I was called and updated frequently. They have had my vehicle for a month now and not a word from them even after I call and leave a message.??????? read more

I Leased my Buick Lacrosse June 2013 and and let me tell you it was a great experience from the beginning with the Pellegrino family. They are a pleasure to work with and there service department is great from the service writers to the mechanics. My car has 22000 miles so far and all I ever needed was a oil change which is included in the lease. Also in my lease they gave me On star from now on I want own a car without On star this is a must. People do yourself a favor and go to Pellegrino for your next car. You wont be sorry they are the best. read more

I came here after already test driving a car at a different Buick dealership which was fine, but i wasn't quite ready to commit at that first dealership. So then I came to Willytown once i was ready so that i could compare prices. I ultimately leased a buick encore and i really like some of the safety features, especially the blind spot notifications. I felt i got a fair deal as well, though I DID go at the end of the year. So keep that in mind. I still had to negotiate of course, its not like you won't have to be your own advocate. But overall a pretty nice dealership. It's not quite as nice as say the Holman Toyota dealership (bigger and newer looking where you almost feel like you could hang out there!), but overall this was a pleasant dealership. read more

Great dealership to do business with!!! Everyone courteous and friendly . Very willing to go the extra mile. read more

Terrible service. My truck has been in there for a week and hasn't even been looked at yet. Customer service said she is not even sure when they can look at it and she can do nothing for me. Never again. I initially was told they could look at it in about 3 days. At this point maybe I'll get it back in 2 weeks. Excuse after excuse. I do not recommend!! read more

Great place to buy a car. Treated with respect and treated fairly. I will definitely come back here for my next purchase, hopefully in 10 years or so. read more

Bought two cars at Pellegrino's in the past three years and went the other day for my third lucky I read I had 3days 150 miles to return it!!! They sell you a BUMPER to BUMPER warranty through gm that covers nothing! They wouldn't honor the warranty on my wife's Acadia, so I turned the new SUV back in!!! Do yourself a favor and don't buy at Pellegrino's. I never write review but my experience at Pellegrino's in Williamstown was so BAD I don't want anyone else to get ripped off!!!! read more

Whenever I come here to get my oil changed or to fix something that is wrong with the car, there is always some sort of issue. They can't find the name in the computer, they can't remember what I called to get fixed, they can't remember that I even called, they can't comprehend the issue with my car, etc. Also if you are getting something fixed, you might want to plan your whole day around it because they will leave you waiting. Even if they need to diagnose a problem, it'll take them 3 hours to do so. Even if you call ahead and inform them about it, it'll still take forever. Asking certain staff members questions about the car is a waste of time because they look at you like your speaking a foreign language. Great place, frustrating people. read more

This dealership service.. center is a joke, so is Buick itself Have a 2016 Encore, a yr ago started making loud squealing sound, than took this car back to their service over 8 times, last time they damaged the controls inside the vehicle, now they want me to believe that this is just a noise that the car makes and it is normal. First of all never buy a Buick,and if you own one do not go to this dealership for service, after this experience I would not buy a $5 bike from them read more

Worst service department of any auto/truck dealership I have ever encountered in my entire life. I'm a patient man too and gave the Pellegrino agency many times to redeem themselves but they never did. Shoddy service and false promises are what the average customer can expect at this dealership. Even fellow customers were howling how bad the service was the last time I was waiting three hours for service that was never effected. Stay away from this agency if you value your vehicle or your wallet. They are incompetent and dishonest. Period. read more

I used the internet to find the best buick dealer in the area. Pellegrino was the top rated dealer local to me. The dozens upon dozens of excellent reviews can't be wrong, so after researching various models from all the car manufacturers, the buicks caught my eye. Their website clearly listed each model and the current price with rebates. No b-s advertising with phony deals and smoke-n-mirror rebates that you'll never qualify for. As soon as our family stepped foot in the showroom, a pleasant and knowledgeable salesman named Tom Boody was there to take care of us. While Tom was initially busy on the day we went into purchase a vehicle, the sales manager (Craig) had no problem assisting us with deciding on what model to purchase. They helped us test drive 4 separate models, which I narrowed down to two choices. Easily almost two hours worth of time. Not a single moment did I feel pressured or guided in such a way towards any particular vehicle. Once we decided on the 2014 GMC Terrain, the process of buying and financing the vehicle was smooth and not overly time consuming. I would recommend Pellegrino for anyone looking for a buick or GMC vehicle and enjoy a hassle free car buying experience. read more

No pressure car dealership. Salesman was very professional and upfront about all numbers and vehicle availability. My experience here was very pleasant. I did not end up buying a vehicle from this dealership because it was simply not going to be within my budget, but my overall experience was excellent and I would certainly return in the future if I choose to go for a GMC/Buick vehicle. read more

Completely satisfied with the entire staff and their Explantions . I will be sure to use your dealership for all of my future service and parts needs for my GMC Sierra read more

Absolutely fantastic experience at Pellegrino! Both Tom and Craig were outstanding and took great care of us with no BS or pressure whatsoever. Would recommend them in a heartbeat! read more

I brought my Acadia in for recall service and have never been treated better anywhere else. I never ever thought I could trust a dealership service department. Denny DiRenzo is the Service Manager there and he honestly changed all that! Before leaving my truck he showed me that I needed new front tires and an alignment. Truck tires are not cheap and it was an expense that I totally wasn't prepared for but the tires were in bad shape. After explaining my situation Denny did everything he could to make sure that I got everything I needed yet staying within my budget. He easily could have told me I was SOL but instead he worked with me, and for that I am so very grateful. Denny DiRenzo deserves a raise! I can now honestly say that in the future I will have no reservations about having them do my service and I confidently advise everyone else to do the same. Thanks again Denny DiRenzo and Pellegrino GMC! read more

No problems on this service visit just the fact I had to make the appointment almost a week in advance and it took almost two hours for a routine service, oil change & filter and tire rotation. Service like this shouldn't require a appointment a week in advance and if they do then almost two hours is too long. read more

I had a nail in my tire n my husband brought my truck to the service on Monday at 415pm and the service guys refused to look at my truck because it would take them an hour to fit the tire and they were leaving in 45 minutes. I find it absolutely ridiculous that I had to drive around for another 2 days with a nail in my tire because the service guys couldn't stay an extra 15 minutes after their shift to fit my tire and then they couldn't fit until Wednesday so I was force to drive around with a nail in my tire for an extra 2 days and risk something happening to the tire or have an accident because of it and risk mine and my sons. Just completely poor service. read more

Bought a 2015 sierra denali diesel... had a concern with the windsheild, service manager wouldnt take care of, tech didnt install one of our centercaps after balencing tires, emailed the owner, got passed back to the service manager, tried to get us to pay for the cap they lost. Brought it back for service, tech didnt put diesel fluid in, contacted service manager, admitted their mistake, but wouldnt let us just pick up a gallon. Tried to contact ownership, got blown off, i will find a new dealer for our next purchase read more

This review has to do strictly with the Service Department. I have been dealing with this dealership for more than 30 years, going back to when the Agresta family owned it. I have since bought two pick up trucks under the current ownership. I have been dealing with Lou, Chuck and Gregg for most of those years. The 2010 Silverado I bought in December 2014 was a low mileage Certified Pre Owned vehicle. It looked like a new truck. Lou gave me a great deal on it, as usual. Shortly after I bought it, it started to have transmission issues. I took it to their service department and talked to Spencer. I told him when it shifts it bangs into gear and sometimes hesitates before it shifts. I also told him it doesn't do it every time but it does do it every day. They took it for a ride around the block and said they couldn't find anything wrong. After I left the dealership it did it two times driving home. I researched this problem online and found many websites regarding this issue and how to repair it. I also had someone give me a copy of Technical Service Bulletins that the dealers have access to, regarding this issue. I made another appointment this week. I tried to talk to Spencer about the info I found online, hoping to maybe help find a solution to fix it. He was very disinterested in my attempt to help. He said there were no recalls on the problem and that he has better access to the internet to find the info. How come he didn't do that the first time I was there, instead of waiting until I brought up the Issue. After waiting two days and not hearing from them, I called and spoke to Spencer. He said that it is an issue, but it's just the way the transmission operates, and there is nothing they can do to fix it. He told me " I would just have to live with it". The truck is still under factory warranty and there are ways to fix it. If I can research this, why can't they. I know they don't make money on warranty work, but why should I have to put up with this. This is totally unacceptable and I am not finished with finding a solution. Like I said, I have no problem with the sales department. but I don't know if I can buy another vehicle from this dealership if this is how they run their service department. read more