I am an well over eighty plus senior with many purchasing new car's experience including Volvo,…read moreBuick, Volkswagen; I fell I had made an excellent decision to ask my wife to go to Albany Subaru !!! Their salesman Mr. Gurung is so knowledgeable,helpful,and very patient to let us fully understand on all aspects of our concerns. Many of Mr. Gurung's colleagues were also very helpful! Most importantly the manager was very kind ,helpful and gave us an very good price! We are very happy and lucky!

*****DO NOT PURCHASE A CAR FROM THIS PLACE***** I originally…read moregave Albany Subaru 5-star after my purchase of my 2022 Subaru Ascent. However, a month into having the car, I had a nail in my tire (which I am liable for) and went to three different shops to get quotes for a tire replacement. ALL three shops notified me that the ALL the tires needed to be changed because all four tires were worn out and unsafe and that the dealership should have never sold it to me in that condition. Note: I had a paperwork from all three shops indicating all this. I called Albany of Subaru and got the run around and even got hung up on and finally requested the GM and they scheduled me an appointment. At the appointment, they denied covering ALL four tires. So I requested a paperwork that stated they would cover it so that I can file a complaint with the California Bureau of Automotive Repairs and the Better Business Bureau. Finally they were able to cover all four tires BUT I still had to pay $140 for the alignment. NOW! My husbands outback car is having issues, which was purchased two weeks after mine.

Honest people. That's my takeaway from having bought two cars from Edward and Steve at Autometrics…read more They keep their word. Honest brokers, honest businesspeople, kind and caring. With both cars, they've fixed small issues they were under no legal obligation to fix, saving us a lot of time and money and stress. Both cars are going strong -- one of them for almost 7 years now. We are grateful to them, and Autometrics will definitely be our first stop the next time we're in the market for a car.

We recently bought a car from this dealership and I felt compelled to write a review because our…read moreexperience was one of the best we have ever had while buying a car. There was none of the typical pressure, we were allowed to just look around and ask questions, test drive, without feeling hounded. When we settled on our car (2017 RAV4), Edward, the owner, explained each form we were signing, gave us the short version of what everything meant and kept it simple. When we took the car to our mechanic and found an issue that was covered by the 90 day warranty, Edward promptly covered it without any fuss. His prices seemed pretty good too. I shopped for over a month on Edmunds and other sites, and Autometrics had some of the most competitive prices, as well as a good variety of vehicles. We highly recommend this dealership if you are searching for a decent used car at a decent price.

these people are scammers they will hike up the price and lie about the mileage. I got a car that…read morewas almost $4k more than the price should be and I let them know that and also they lied about the miles by 800 that mean the car was really overpriced. i know 2 people with the same car as me and paid way less then what i paid they went to Zaza Auto In San Leandro i wish I knew about them before I went to these scammers

I don't often write one star reviews, but I wanted to share my experience to caution potential…read morebuyers to have any vehicle offered by this dealer checked over by an unaffiliated qualified mechanic. This dealership did not describe the condition of the car accurately, and allowed a test drive of a vehicle with apparent mechanic and safety issues. Called the dealership and made an appointment to test drive a 2009 Maserati Gran Sport. A close friend of mine wanted to fly in and drive the car home so I agreed to check it out and be a part of the transaction. Spoke with Matt on the phone who assured me the car was in 'mint' condition and that there were no issues with the car. I originally planned to view the vehicle within 24h, but was told the car was at another dealership being shown, but would be 'back soon because he had five other people inquire about it'. No problem, I had expected that maybe a car of this age/caliber, even with a low 51000 miles on it probably needs some work before being offered, and was willing to accept the car with some flaws if the price was right. Showed up two days later with my GF, about 30 mins late to my scheduled test drive (I appreciate the flexibility on a Friday). I was greeted and did a walkaround of the car before going inside. Noticed the under dash panel was missing from the driver side, a cluster of buttons were broken on the dashboard and sunken in, and a parking sticker from the previous owner remained on the window. Ok, maybe it was in for service? The Check Engine light was still illuminated, however Neither Matt nor the salesperson who went on the test drive acknowledged the other person, my GF, with me. It was like she was invisible. Rep made some questionable comments about women while we were on the test drive. Made us raise our eyebrows and ask "what year is it again?" The rep on the test drive talked the entire time - was hard to concentrate on the vehicle condition but did quiet down after I asked him twice. What I was able to discern: the car sounded awesome. It is a Maserati after all, but had been in at least one front end collision. The alignment was off and the car pulled to one side. The rep on the test drive told me they fixed it at the shop. Fender and hood did not line up, front bumper and grill had visible damage, and distance sensors were going haywire on the test drive. Between this and the CEL, I expected this maybe from a $5000 car on Craigslist, but not a $30k car being offered by a business with such a high Yelp rating. Got back to the dealership to talk to Matt, find out what the story was with the damage and perhaps make a deal given the flaws of the car. Went to park the car, and the parking brake was not functioning. Major safety issue, and probably the final straw. Matt was first very dismissive when I told him of the issues with the car, insistent that it was in reasonable condition. When I pressed Matt, while remaining courteous, about the accident damage and apparent effects on the radar/distance sensors up front, he became very combative and rude. He did not offer to look at the issues I mentioned and raised his voice. Because of their unwillingness to accept responsibility and put a potential customer at risk in a vehicle with apparent safety issues, I cannot recommend this business and would caution anyone in the market for a European automobile to purchase elsewhere.

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

They were great helping me carry out warranty work. I'm looking forward to carrying out my…read morerecommended service intervals with them in the future. Jay was above and beyond.

Got my radio unit replaced here under a recent warranty extension, so everything was covered for my…read more2019 Outback. I made an appointment online but the service manager Aaron called me to explain that he would cancel the appointment for now, start ordering the part (no obligation to replace/fix if the warranty somehow didn't go through), and have me schedule a new appointment when Subaru of America releases the warranty extension on my car. I liked that he was honest about the situation and didn't just go ahead and schedule me, likely resulting in me paying a lot upfront. When I arrived to my appointment, the process was fairly smooth. But I did find it a bit frustrating that I couldn't hear the service advisor Torii from behind the desk at all, especially with all the noise inside. The work on my car was quick and ready for pickup within a few hours. They texted me if I wanted to do some other replacements (cabin air filter replacement $79.95+plus tax, engine air filter replacement $59.95+tax, battery cleaning due to corrosion $49.95+tax) that they found during the multipoint inspection and included the price which was helpful, though I declined the services. Overall, I had no major issues for this service covered under warranty, but I can't speak on what the experience would be like for services that I'd have to pay for myself.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

I've been to this service location several times over an eight year period, and every time I've…read morebeen extremely impressed by the level of professionalism in every staff member I interact with. I've never had anything but a great experience at the Gilman Street service center. Most recently they offered me a Cybertruck as a loaner when my Model 3 was being serviced. So cool!

Long overdue review. Bought my Model X brand new and noticed uneven doors right away, could even…read morehear air on the freeway. This location tried to tell me it was "normal," which is unacceptable for a $100k+ car. After pushing, they finally agreed to fix it under warranty. They also claimed no loaner cars were available and expected me to figure it out with kids. When I said I'd come back another day, they suddenly "found" one. This happened to me 3 separate occasions... Feels like employees are using the service cars for themselves instead of saving them for customers.

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

Miguel was very helpful throughout the whole process. Made the process very easy! I was very happy…read morewith my purchase and the experience I had buying it.

We had a great experience working with Miguel at Toyota of Berkeley. He was knowledgeable,…read moreresponsive, and easy to work with throughout the process. The experience felt straightforward and low pressure, and the process was quick and smooth. He even stayed a little late to help finalize everything for us. We love our 2023 Honda Pilot. Thanks again, Miguel!