No hassles, and each person we spoke to (along with our sales rep, Ahmad) listened and were…read moreincredibly kind, present & patient. My parents needed a car that's safe & fits their life, Albany Subaru really helped them make that happen. Each rep & manager went above & beyond to help. The entire situation was the best I have ever experienced at any car dealership. Kind people who listened & made it a "not-like-buying-a-car", something you'd experience in a small town. Pretty exceptional.

*****DO NOT PURCHASE A CAR FROM THIS PLACE***** I originally…read moregave Albany Subaru 5-star after my purchase of my 2022 Subaru Ascent. However, a month into having the car, I had a nail in my tire (which I am liable for) and went to three different shops to get quotes for a tire replacement. ALL three shops notified me that the ALL the tires needed to be changed because all four tires were worn out and unsafe and that the dealership should have never sold it to me in that condition. Note: I had a paperwork from all three shops indicating all this. I called Albany of Subaru and got the run around and even got hung up on and finally requested the GM and they scheduled me an appointment. At the appointment, they denied covering ALL four tires. So I requested a paperwork that stated they would cover it so that I can file a complaint with the California Bureau of Automotive Repairs and the Better Business Bureau. Finally they were able to cover all four tires BUT I still had to pay $140 for the alignment. NOW! My husbands outback car is having issues, which was purchased two weeks after mine.

My husband's insurance office used to be nearby Autometrics many years ago, so he got to know and…read moretrust Edward, the owner. Our family purchased and sold several cars here, and we recommend them to our clients all the time and always hear good things. My daughter got into a car accident with her almost 20 year old car and it wasn't worth it to pay for the repair. She came down to look at some cars we identified on their website, which is super easy to use and understand. The lot is filled with clean title, immaculate cars. We got to meet Edward and his associate Steve in person. So friendly and not pushy at all, but they helped us make a decision by getting to know my daughter and what was important to her. Once we picked a car and agreed on price, Edward spent quite a bit of time explaining each page of the contract, to make sure we understood. As my daughter signed her first contract, wow, adulting, it was a proud moment, and a fun one too, as it was NOT the typical, tense, too long sit down at a dealership. It was a pleasure to sit across the table from Edward, who spent all the time with us that we needed, and not a minute more. I hear some complaining about purchasing used cars and then they have problems. First, some perspective: used cars are sold AS IS, so if you're not sure about a vehicle, get it inspected by your own mechanic, you buy at your own risk. Second, older cars can have issues. That's not the fault of the dealer. If you want no problems, buy new and get a warranty. That said, Ed does a great job making sure the cars are clean. There were a couple of minor issues with the car, so we came back a week later and he took care of them himself, no charge. There's also a 90 day limited warranty, where he will split the repair costs if you use his recommended shop, Super Auto down the street. We already go there, they are geniuses with diagnostics and have lower labor rates than most. I already trusted Autometrics because of my husband's many transactions and referrals, and now, after my first hand experience, I highly can highly recommend them. I wouldn't trust just anyone with my own child, that's for sure!

Recently purchased a Honda element from them. Upon dealership inspection, there is 4,000 worth of…read moredamage including a cracked radiator, broken engine mounts, algae in the brake fluid, and discolored steering fluid. I completely understand when I purchase an older vehicle it will come with issues. But the biggest concern is the fluid & cracked radiator. They said they stand by their cars, they said they have a mechanic, then how do you ignore these big issues? Oh, it's an old school used car salesman! Beware

these people are scammers they will hike up the price and lie about the mileage. I got a car that…read morewas almost $4k more than the price should be and I let them know that and also they lied about the miles by 800 that mean the car was really overpriced. i know 2 people with the same car as me and paid way less then what i paid they went to Zaza Auto In San Leandro i wish I knew about them before I went to these scammers

I don't often write one star reviews, but I wanted to share my experience to caution potential…read morebuyers to have any vehicle offered by this dealer checked over by an unaffiliated qualified mechanic. This dealership did not describe the condition of the car accurately, and allowed a test drive of a vehicle with apparent mechanic and safety issues. Called the dealership and made an appointment to test drive a 2009 Maserati Gran Sport. A close friend of mine wanted to fly in and drive the car home so I agreed to check it out and be a part of the transaction. Spoke with Matt on the phone who assured me the car was in 'mint' condition and that there were no issues with the car. I originally planned to view the vehicle within 24h, but was told the car was at another dealership being shown, but would be 'back soon because he had five other people inquire about it'. No problem, I had expected that maybe a car of this age/caliber, even with a low 51000 miles on it probably needs some work before being offered, and was willing to accept the car with some flaws if the price was right. Showed up two days later with my GF, about 30 mins late to my scheduled test drive (I appreciate the flexibility on a Friday). I was greeted and did a walkaround of the car before going inside. Noticed the under dash panel was missing from the driver side, a cluster of buttons were broken on the dashboard and sunken in, and a parking sticker from the previous owner remained on the window. Ok, maybe it was in for service? The Check Engine light was still illuminated, however Neither Matt nor the salesperson who went on the test drive acknowledged the other person, my GF, with me. It was like she was invisible. Rep made some questionable comments about women while we were on the test drive. Made us raise our eyebrows and ask "what year is it again?" The rep on the test drive talked the entire time - was hard to concentrate on the vehicle condition but did quiet down after I asked him twice. What I was able to discern: the car sounded awesome. It is a Maserati after all, but had been in at least one front end collision. The alignment was off and the car pulled to one side. The rep on the test drive told me they fixed it at the shop. Fender and hood did not line up, front bumper and grill had visible damage, and distance sensors were going haywire on the test drive. Between this and the CEL, I expected this maybe from a $5000 car on Craigslist, but not a $30k car being offered by a business with such a high Yelp rating. Got back to the dealership to talk to Matt, find out what the story was with the damage and perhaps make a deal given the flaws of the car. Went to park the car, and the parking brake was not functioning. Major safety issue, and probably the final straw. Matt was first very dismissive when I told him of the issues with the car, insistent that it was in reasonable condition. When I pressed Matt, while remaining courteous, about the accident damage and apparent effects on the radar/distance sensors up front, he became very combative and rude. He did not offer to look at the issues I mentioned and raised his voice. Because of their unwillingness to accept responsibility and put a potential customer at risk in a vehicle with apparent safety issues, I cannot recommend this business and would caution anyone in the market for a European automobile to purchase elsewhere.

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

They were great helping me carry out warranty work. I'm looking forward to carrying out my…read morerecommended service intervals with them in the future. Jay was above and beyond.

my brand new Subaru forester2026 hybrid car died a month ago…read moreIt was recommended I had the battery and electrical system checked I called for appointment at Albany service and asked to have diagnostic The female agent insisted I left something on to make that happen which was not the case I decided I would take to another dealership What happened to customer service? I have less than 2000 miles on the car I don't recommend them

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is my second time here. First visit was disappointing with very poor customer service and long…read morewait. I am writing this review because my second time here gave me an entirely different experience. Joshua smith greeted me right away and gave a very warm welcome. He was very eager to help and explained everything very clearly from dropping off to notifying me the car was ready. I was given a loaner vehicle instead of having to wait in the room for long hours not evening knowing when I can leave like last time. The loaner vehicle was a very pleasant surprise. I am happy to see this service center made big improvements. I hope they recognize good customer service individuals in this AI era.

Long overdue review. Bought my Model X brand new and noticed uneven doors right away, could even…read morehear air on the freeway. This location tried to tell me it was "normal," which is unacceptable for a $100k+ car. After pushing, they finally agreed to fix it under warranty. They also claimed no loaner cars were available and expected me to figure it out with kids. When I said I'd come back another day, they suddenly "found" one. This happened to me 3 separate occasions... Feels like employees are using the service cars for themselves instead of saving them for customers.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

We had a great experience working with Miguel at Toyota of Berkeley. He was knowledgeable,…read moreresponsive, and easy to work with throughout the process. The experience felt straightforward and low pressure, and the process was quick and smooth. He even stayed a little late to help finalize everything for us. We love our 2023 Honda Pilot. Thanks again, Miguel!

BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you…read moredon't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost about $800, which already felt high. A quick Google check shows the typical range is $300-$600. The part itself costs about $200 for the genuine Toyota part and my statement says that they took 1.5 hours to complete the work so labor accounts for the remaining $600 of cost which means I paid $400/hour here. On top of that, I was charged another 3% simply for paying by card. For those doing the math, it's true, $25 more isn't a fortune. But the issue is the lack of transparency and the feeling of being squeezed for every dime with no way out. Fees like this should be clearly disclosed upfront, verbally and prior to the work being done... not quietly added when the customer no longer has options. To make matters worse, the repair took three days, despite being promised it would be completed in one. I'm sharing this so others can make an informed decision. There are many reputable Toyota mechanics in the Bay Area who do quality work without surprise fees, and keeping your car for 3 days for 1.5 hours of work. I'll be taking my business to literally any of them going forward.