I can't believe all the negative reviews!! I say this, because I received Exemplary service from this Pep Boys location. My Honda Odyssey broke down about 8 miles from Pep Boys. I was towing a light weight travel trailer. As, it was late at night on Saturday, 6/11/2015, I waited until the morning of 6/12 to call my towing service. The towing service knew exactly where the pep boys was and arrived promptly, towing me to Pep Boys. I arrived about an hour before Pep Boys Opened. When the store opened, I walked over to the service area and handed my Honda key to the service desk. I would say within a 1/2 hour my vehicle was driven into one of the bays. The service advisor Chris and the mechanics diagnosed the issue and discussed options. While I was in Florida, a local mechanic had made a temporary alternator bracket as this was a dealer only part and it was a Saturday so OEM part not available. The Service Manager Chris explained that they would need to wait until Monday to get this dealer part and also explained one of the alternator bolts broke off inside the engine block and that it would be a minimum of 1 1/2 hour labor to attempt to remove the severed bolt. He explained he could not make any promises and if their store was unable to remove, I may need to take my vehicle to the dealership for repair. Since I had to be back at work on Monday, I decided my best option would be to rent a Uhaul to tow my trailer back to Columbus, OH and pick up my Honda Odyssey on a later date. The service manager had one of his front end employees drive me to the Uhaul center. The 1st was closed on Sunday and when we returned to PepBoys, Chris advised the Pep Boys Employee of another Uhaul location which was open on Sunday. Not only was I driven to Uhaul, but the Pep Boys employee waited to be sure I was able to get my Uhaul truck rental. When I returned, I spoke with the service manager Chris, and he indicated he would only charge me a $20.00 diagnostic fee. Pep Boys may be a little higher priced then some other places, but they are open 7 days a week. How many service stations do you know that are open 7 days a week? Walmart doesn't count~They only do batteries and tires~LOL! I am pleased with the straight forwardness of the entire process and the kindness shown me, who was in an unfamiliar location and at the mercy of this Pep Boys. Can't say enough about this location. Thanks again! read more

This is my first Yelp review, and it was my good experience with the Acworth, GA Pep Boys a couple of months ago that motivated me. Their GM, Jeff, has put a good team together. These folks stand-out because they communicate with their customers, and try to solve the customer's problems rather than just get the car in and out as fast as possible so they can go on to the next car. They explained what was wrong, even showed me back in the service bay, discussed options, and fixed my car. They make their customers the most important focus. Most big chain shops these days seem to see customers as an annoyance which they tolerate; the folks at this store really seem to appreciate their customers. The mechanics approached the problem with a plan that they discussed with me first, they were methodical, diagnosed the problem and fixed it. From the manager, Perry, to the mechanics, Kevin and JD, they were consistently helpful, and I actually learned a few things along the way. The pride they show in a job well done is their own best quality. I'll use them again, and give them my highest recommendation. read more

I decided to try a new mechanic for the first time in maybe 15 years. I needed tires, a brake job and what I thought were a few minor things. Once they started to look into things, it seemed like the deeper they dug, the more they found wrong. It was much more of a nightmare than either I or they thought. Jeff and Jacob went to work! They got parts ordered and got me back on the road. They gave me a great price on everything done! I was impressed with how these guys bent over backwards not only to fix my truck, but to make it as affordable as possible. Here's the kicker, I had a car accident shortly after the work, after the body shop was finished, I took it to Jeff to let him inspect it. He found a few small things. He re balanced the tire, re-aligned the front end and even centered my steering wheel. He squeezed it in and NO CHARGE!!! I highly recommend these guys and this location. read more

Stopped by after church with a screw in the left rear tire. I knew it was there because tire was nearly flat - but leaking slowly. I researched local tire stores and listed lowest prices. We went to the Pep Boys store in Acworth and were warmly greeted by Carson. I explained the problem and he took a look at the tire. He pulled company tire inventory up on his computer screen and shared with us. The least expensive tire was close to $200, so I showed the price ($108) from NTB. Carson not only matched the price, but added an additional 5% discount. We ended up purchasing 3 tires, and he also discounted the alignment price. We needed to get home so my wife could pack and leave on a business trip. Carson took us home in his own vehicle so she could get ready. he then picked her up from our house once the car was ready to go. To Carson and his managers - Thank you and job well done! read more

I have been using this location ever since it opened. I changed to them from another shop that was near by (very close). I have taken them every car in my house for multiple repairs and have full faith in their abilities and ethics. I have also highly recommended them to friends and family members. This is the 1st facility that remembers who I am when I walk in and will give me advice and help on anything I need, even if I am trying to do my own repair. From their managers to their employees, great service is a whats its about. I even had a breakdown in Savannah and they stayed after hours on Sunday to help me get my family home. I don't mind if they are busy and I have to wait, GREAT service is worth waiting for. If you are in Acworth and need a GREAT service shop, come to this location. Jeff, Brian and Jose are always willing to go beyond expectations. Darin read more

I recently had an oil change and subsequently, 4 new tires at my Acworth Pep Boys. This was my first experience with Pep Boys and it was a great one! Jeff(the manager) was patient and thorough with his explanation about what services my car was in need of. This happened to be the worst timing for me to hear that I needed 4 new tires. But, with the understanding that my job requires me to drive hundreds of miles a week and transport 2 little children back and forth to another state to see their dad, Jeff cared enough to offer me the best tires he had at the best price. I appreciate his great customer service and his willingness to help. I am now a huge fan of my local Pep Boys thanks to Jeff. I trust him to take care of my car issues. He should be commended for a successfully run store! read more

Pepboys is the only place I will bring my vehicles to for any kind of work. The first time I came and brought my truck the guy accidentally left my oil cap off and oil got all over my engine. I called pep boys and they immediately had a tow truck come out and get my truck and bring it back to the shop to fix it. They cleaned everything off and put new spark plugs and spark plug wires in my truck for free. Since then when I come in they know me by name. Anything I need they do. They are all very friendly and will work with you to help you get the best for your vehicle at the best price. The staff and management here are amazing! If you need anything done to your vehicle I would definitely recommend bringing your car to the pepboys in acworth read more

Rarely does a visit to your local mechanic engender endearing comments. This does not hold true for the mechanical services or the automotive parts and supplies at the PEP Boys, Acworth Georgia, store. I have had three of my family cars serviced at this location including the purchase of tires.. The outcome has always been positive and even better, when cost and quality of service is included in the equation. I have found that the store manager Jeff C and associates Carson. and Jose has been most helpful. They try their best to accommodate the customer including price match. Yes, I will continue to use this store and recommend it others. No, I am not affiliated with PEP Boys, just a satisfied customer. read more

Was on my way home from work when I got a phone call from my daughter. She said daddy I have a flat tire. So what I did next was call the local pep-boys Taylor answered the phone and I told him my situation and I knew that they were about to close. When we got there they took the car right in and said that the nail was in the side wall and could not be repaired. So I told him to go ahead and put a tire on the car, he could have said that they were closing but instead of that he said they would take care of the tire. Taylor thank you so much for taking care of my daughter and I. He is an asset to your company and is very respectful and knowledgeable. read more

Last month I needed to get new tires on my van. Ever since the last time I got tires, 5 years ago, my car has never driven right. After taking my car to Pep Boys and getting the best price around on tires my car drives amazing! As a woman it's never fun to get your car serviced but this was really a great experience. I also had my three kids with me. Within walking distance there's a Starbucks, Burger King and Walmart, so there's plenty to occupy your time with three kids. Great prices, great customer service, clean facility and great store manager all make for a great service experience! read more

Pep Boys is one of the authorized service partners for my company's fleet management program. They do a great job handling the routine maintenance for my vehicle and the process is hassle free. I have also been bringing our personal vehicles to Pep Boys Acworth since meeting Jacob several years back. He always seems exceed my expectations but the whole staff is helpful and friendly indeed. I work in an industry where business can pickup and drop off unexpectedly. Wait times are hard to control but great customer service is a choice and they are on point! read more

This has got to be the worst mechanic shop of all time! Went for the buy three get one free tire event, these jokers put on used tires with tread that was visibly worn! Talked to the manger on duty Jessica (about as clueless as they come) she did nothing more than divert me to the store manager Jeff, (dishonest as a snake!) he tried to convince me it was from where the mechanic took it for a "test drive". Very dishonest this place! Contacted the Better Business Bureau. Waiting for a call from the pep boys area director now. read more

A couple of months ago, I had some tires installed at this location. They were offered at an awesome price. During the installation, one of the tires to be rotated to the spare position was damaged. Jeff Coleman and Jessica Patterson stepped up and replaced the tire with a matching tire to the ones I was purchasing. This was Exceptional Customer Service! They made me feel that I was important and that they knew how to correct an opportunity. I recommend Pep Boys Acworth to anyone needing there vehicle serviced. read more

I was working with a realtor yesterday, and I followed her up a steep driveway. I ran over a very large rock. It tore the cover panel under my car. It make a terrible noise, and I had an hour drive home. I was worried that driving it like that would do more damage to my car. I took it my car to the nearest auto repair, Pep Boys, and Jacob had my car fixed in just a few minutes. The technicians were so nice and professional. I can't thank them enough for helping me out. Thank you Jacob!! read more

My daughter had a tire blow out Sunday as she was on the road to Tennessee. I spoke with Forest and he made sure they had a tire in stock. We were getting close to their time of closing, but they told me not to worry - they'd take care of her. Jose and Stephen helped get the car and tire repaired and got her on the road again. Their level of concern and offers to help were refreshing. I recommend this store to anyone looking for people who care to work on their cars. read more

Chris Hoover is the best person and manager I have met at Pep Boys store #1059. He has done an awesome job of fixing mine and my wife's cars and he goes over and beyond the call of duty to make customers happy. His friendly, outgoing personality makes him above the rest and his skill level blends in well with his caring attitude. I would recommend Chris to everyone and Pep Boys because of our great experience there because of him. Abdul Alqatrani read more

If your on a tight budget, as I, the best place I've found to get work done on my car is the Pepboys in Acworth. The managers and crew are very professional, honest and if you make an appointment you can get in and out fast. My favorite manager, Jessica even got $65.00 dollars in out dated rewards reinstated. Just finished getting two oil changes and cleaning supplies for free. Check them out and don't forget to get a rewards card. read more

This Pepboys location has excellent service, have had my truck repaired here more than once and each time the customer service and the technicians repair were done timely and with accuracy customer service reps Brian,Forrest and Jeff during each of my visits there were courteous and friendly and did not try to sell me a repair i did not need, My vehicle runs great after being serviced at Pepboys of Acworth, Thanks read more

I've had my 1999 Jeep Cherokee serviced by the great crew at Pep Boys at Acworth. My son James Houston works in the retail sales area, and referred me to the service department. Tyler is a technician who knows Jeeps very well, and replaced my AC compressor. It has been working great since. Another great technician is Chris Hoover, the service manager, who has found issues with our vehicles, and they were fixed. read more